Bahia Principe Explore Akumal: Everything we expected and more

We had no complaints, buffet were very well stocked, AlCartes were great, Pool entertaiment was the best, were seniors and if you did not move your hips nothing would get you moving. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dreams Jade Resort and Spa: Disappointing DREAM

A beautiful resort but, sadly, it has gone way downhill in past few years. Possibly too big and needed more attentive management. Upon arrival, the hotel presents well. Beautiful well maintained central gardens, bright fun cosmopolitan central areas with bustling bars put this resort at the front of the line. Shortly after arrival it quickly became apparent that there was some staff communication issues as nobody seemed to be able to make decisions. Pretty sure they use facial recognition soft [... read more]ware for entry to buffet and ala cartes, a tad distasteful especially in this climate. Staff were pleasant but most tired and grumpy and couldn’t answer any questions. On a gorgeous stretch of beach near the marina and town makes its location desirable. I know it’s beyond their control, but the beach is now a fraction of the size it used to be due to erosion. It’s also rocky, uneven, weedy and has such a powerful surf even on calm days most ppl had a hard time getting past the first wave, especially children. Limited chaise chairs on ocean fuelled towel wars. Buffet during peak season was sad. Unlabelled, uninteresting, bland, limited quantity and variety, confusing traffic flow and no attention to presentation - overall very unappetizing. The buffet counters were Poorly staffed and they moved the food around daily making it frustrating to find simple foods. They regularly ran out of toast and fruit early in breakfast session. Their over use of seed oils left a bad taste in our mouths. Overall, the entire facility was dirty. Our hallways were never cleaned once. Room service took hours to bring food and they didn’t answer to pick up dishes so animals came into buildings at night and ravaged plates. We’d regularly be woken up by crashing fishing and animal sounds in wee hours. We’d wake up to broken dishes and food squished into stairs and corners which were never cleaned during our stay. Our room, although beautifully laid out, had very scratchy sheets, heavy uncomfortable bedding and rock hard pillows - even the special order pillows off room service we’re terrible. Hot water ran out by end of day. Tv and internet were very spotty, slow and unreliable everywhere in resort. Food was hard to obtain outside of “barf-fet” hours. The 24 hr Coffee shop offered limited foods and served Coffee in small plastic mugs with no take out lids and no ceramic for dining in. A 24 hour snack bar is much is needed. Pool beautiful design, heated - but overrun with kids. Dreams? I think not, more like a nightmare!

Barcelo Maya Beach Resort: Best stay ever

Nothing to hate or not love about his resort my kids and I enjoyed it to the max.. and I would recommend it to anyone who has a family and would like to enjoy a good vacation. I highly suggest getting water shoes as the beach is a bit rocky but it’s still beautiful

Barcelo Maya Palace: Beautiful Christmas holiday with family.

Beautiful holiday. Thanks for great memories. Only concern is flights.. We had 2 delays and fueling issues once boarded plane . Total 3.5 hours delay on return trip. General concerns for air travel as this is the structural factor to any holiday. We were very grateful that there was no flight cancellations as this would have been very difficult situation in respect to sunwing issues. If careful planning could go into travel either plane or transfers to and from airport as this makes or break [... read more]s a holiday and ones wishes to return to any resort. I will recommend Barcelo Maya Palace to friends and family. I'm placing my email address as not giving out personal information unless consent given.

El Dorado Royale: 3 stars at best. Don’t go.

Pros: food is great. Cons: you can’t get a reservation despite needing one and being ‘gourmet all inclusive’, major timeshare / up sell / monetizing all the time (not really all inclusive), VERY over priced for value, room is dated, beach is not awesome, pools are freezing. We are here as a couple and are hugely disappointed. This is a 3 star resort at best.

Royalton Hideaway Riviera Cancun: Another Excellent Experience

The hotel was in great shape and kept their promise of a quality, luxurious, and relaxing vacation experience. The restaurants had delicious and high quality food with great service, and reasonable wait lists. The bars had premium liquor choices and great service. Communications between us and the staff were effective and friendly. We had no complaints! The bartender Henri in the Hideaway Pool Bar was excellent and made this trip memorable for us :)

Platinum Yucatan Princess: Great Trip…Okay Resort

We did a 10 day stay at the Princess. Some instant pros: check-in was seamless and fast, staff was welcoming and friendly and the resort/rooms were very well maintained and clean. Other highlights worth mentioning: the entertainment staff specifically the staff that host daily activities are great and on point! The resort pool closest to the Rodeo Grill hands down was the best place to lounge around at - something was always going on there and they bring out the bbq/grill for easy food access/sn [... read more]acks. Cons: food is meh at the main buffet though the La Cartes are way better and they don’t require reservations. The nightly entertainment shows are very high school musical sometimes very cringe - we skipped these after going to one. For the beach, we’re not really beach bums but the resort should really stop promoting that they have one, it was an eye sore but other than that we would likely stay here again but only with a larger group of friends.

Barcelo Maya Colonial: Great family resort with a lot of activities!

We really enjoy our Family Christmas trip to Barcelo Maya Colonial! Everything is amazing, food, beach, kids club, water activities. It’s our second time at the same resort, and definitely we will come back again.

The Sens Riviera: Great resort for the cost

Overall I enjoyed this resort. I thought it met the expectations of a 4-star resort. The food was really good. Many thanks to the manager of the buffet restaurant, Jesus for your hospitality.... they accommodated to my vegetarian diet by making me customized meals (but you do have to order a day before for vegetarian). For the beach beds you do have to claim them by 7am. The water is nice but you do need water shoes because it's quite rocky. There's lots of fish and the water is a comfortable te [... read more]mperature. There was no seaweed on the beach on our trip in December. Our room was the Jungle Room near Dino Land so it was ~10 min walk to the beach but I didn't mind it (although other travelers we talked to, didn't like it and had upgraded their rooms to be closer to the beach). We had rm#1123 & I thought it was a nice room but it's only suited for a couple because there is a semi-transparent glass partition between the shower and the beds. So if you're traveling with your dad for example, ask for a room where you can't see them shower lol. The drinks were great. Try the tequila boom boom shot. All the workers/staff were kind and extremely hard-working!!

The Sens Riviera: SunScape Akumal - good value

Hotel was a nice size not too big not too small. Really liked the yoga daily, the beach was great with the coral reef it was not too strong a current. Food was excellent and the 24 hour cafe was one of our favorite places.

Ocean Coral Riviera Cancun: It was ok

When we booked, I did ask if we were going to be around children and if it would be loud. We were told no yet we are 2 people with no kids and were. put in the nosiest part of the hotel. Kids screaming at 5 in the morning. Not impressed with this booking as they wanted us to sit through a time share just so we switch rooms. We get to switch after 3 days with out sitting in an hour and a half presentation, but hasn't happened yet. The rooms are ok nothing special. Some service sucked but they ar [... read more]e under staffed for the size of the resort. We both have been to better and probably will never come back to this resort.

Grand Sirenis Riviera Maya: Grand Sirenis is nice...but not what it used to be

We have been to the Grand Sirenis several times in the last decade and we can honestly say we are saddened by the state of things. Oddly, some things have been improved..the beds are better and the bathroom plumping seems to have been upgraded. However the food is not as good as it once was, the bars use very low grade calibre spirits, the entertainment has plummeted, and the overall service level is lower. We are beach people and our main focus to coming back to G.S. is the beach and specific [... read more]ally the snorkelling off the beach. However we have seen are real drop in the quality of water life. We used to see turtles off the beach all of the time. But we haven't seen any or even heard of any over our last two visits in the past year.The people remain nice. I wonder if they lost all of their staff during the pandemic and are still trying to train the newbies. It is about an hour and a half drive south of the airport at Cancun. We always rent a private transfer ($210) because a bus can stop at several resorts first adding an additional two hours onto the transfer from the airport to the hotel.

Iberostar Waves Tucan: Amazing trip

The resorts and grounds were immaculate and well kept. Staff very friendly. Food was great and lots of choices! The most pleasant surprise was the natural jungle in the middleof the resort, and all the wild animals you get to see. Wake up service by peacocks on the balcany!

Dreams Sapphire Resort and Spa: Wonderful Resort

The resort was beautiful. Staff was lovely and accommodating. The food was great. Beach wasn't the greatest, too much seaweed and sharp rocks under foot, small beachfront. Amazing pool that runs across the resort.

Platinum Yucatan Princess: Loved this resort!

We thoroughly enjoyed our stay. Food choices were great, entertainment was good and the facilities were excellent. Brought our sons (18 & 21) with us - they also enjoyed it with the exception of having to share a king size bed as we were unable to book them a room with two beds. The pools were great and more than make up for the beach. We had no issue walking 30 minutes on the beach in either direction but the ocean itself had a fair number of rocks.

Barcelo Maya Beach Resort: Very long checkins and checkouts

The check-in times are very long, 15 mins to to take a copy of your passport, and until you are fully checked in they don't even offer you a glass of plain water (which you need after a long trip). And same issues with check-out: takes very long. The sea is very rocky, you can easily break your foot if you make a wrong move just once.

Iberostar Waves Paraiso Beach: A Good Resort

This was a good resort, have been to 4 other resorts in the Mayan area ( twice at one). This resort offers all the standards that most resorts offer. The staff were fantastic, wish I could remember everyone’s name. Having a water and ice dispenser in each block of room was very nice. The buffet was good but on the smaller side and pretty repetitive but as I said was good. Pool games were okay, I really enjoy pool volleyball and it was tough to get games going when the volleyball net was at a d [... read more]ifferent pool than the activity pool. One thing I did not care for was not having access to the other resorts connected to the resort. We have stayed at other resorts that have multiple resorts in one and could use their amenities, except the private sections. The Star Cafe and the ice cream shop at the mall were a nice treat. I don’t want to discourage people from checking it out for themselves but I would probably not return.

The Sens Riviera: Great resort

The grounds were very clean and elegant. There is a Dino land with huge animals and pool for kids and a chip truck. There is also another kids pool with pirates and a BBQ pot and a swim up bar for kids. Very cute. Our rooms were clean and lots of pools and chairs , beach was excellent for snorkeling. Staff was very friendly

Wyndham Alltra Playa del Carmen: Beautiful resort

The rooms are spectacular, outside the grounds are really clean. Everything well maintained. The staff is awesome and very helpful. The food is not bad but always the same all week. Need to change that for me to go back. The pool and beach are good.

Viva Maya by Wyndham: Please don’t waste your vacation at this resort.

This resort is absolutely a nightmare! They have no room service, the food is so bad. The minute you walk into the buffet it smells. They don’t have much of a selection and the staff doesn’t seem to care to help with anything. I have been to Mexico many times and this was by far the worst resort I have ever stayed at.