Ocean Maya Royale: Love Ocean Maya

This was my third time to the Ocean Maya. The last time was December 2018. I book this resort because it's close to Playa Del Carmen, adults only, and it isn't to big. I love the small buildings with only 6 rooms in each, the grounds are always lovely, I like there is a busy pool and a quiet one. The food is good and there are enough restaurants to choose from when I do a 10 day stay. This time around things were just a little bit below where they had been 4 years ago. The evening shows w [... read more]ere fine but had fewer outside entertainers, dinner at El Charro by the pool was ok but I have had better Mexican food in my home city. Just a few things looked a bit neglected but the rooms were clean, there was always enough food and booze. (the Italian and Romantica restaurants were still excellent!) The lobby is looking worn and outdated. Dirty torn carpets, couches that are dirty, check in staff who aren't as enthusiastic as they used to be. Door knobs coming off in the bathroom by the Sports bar. Just little things. From talking to a local I think it is perhaps just a similar issue to Canada, everyone is screaming for enough staff. I never felt like there was anything lacking. We had a lovely vacation and rest and I would totally recommend others pick this resort.

Bahia Principe Explore Tulum: We keep coming back!

We've been to BP Resorts about 14 times but this was our first time staying at Tulum. We noticed that the tables were cleaned off quickly and the floors were kept very clean in the Buffets. The bathrooms also were routinely cleaned as well. The grounds at this resort are so beautifully maintained. We had no problems with our room. The fridge was stocked with water, pop & beer every day. The beds were made up as well. Some things we had to request were extra bath and hand towels as well as fac [... read more]ecloths. They brought them to our room within 15 minutes. Overall, it was an awesome vacation for us & that is why we keep coming back.

The Sens Riviera: Great resort

Hotel was beautiful and the main desk always manned with several employees. The check in was great and the next day we had to upgrade to Sun club as we found several restaurants were sun club only and we didn't like the fact we had no balcony. The grounds were really clean and food good and staff excellent.

Barcelo Maya Colonial: Lovely vacation!

We love the Barcelo resort. The beach is beautiful, lots of comfortable chairs on the beach and poolside. The grounds are well kept. The lobby areas are comfortable and love the fountain features. The Premium lounges well supplied with top shelf liquor and friendly servers and concierge desk assistants. The pool areas were enjoyable and poolside servers were efficient and smiling, ready to bring your favorite cool beverage. So relaxing in the sunshine with cool breezes off the ocean!

Bahia Principe Explore Coba: Amazing break

Good and clean Very good service. Good choice of food. Drinks are included Reasonable cost What else do you need? Eat.drink and sleep. Good entertainment. Good and clean Need more words to fill the 200

Iberostar Waves Quetzal: Incredible Resort!

The staff were attentive to all of our requests from planning a birthday decoration for my wife to getting the perfect cigar recommendations from the cigar man. The food was amazing, I gained weight from our visit because I couldn’t stop at just one plate at each meal. The cleanliness of everything was spot on.

Grand Sunset Princess: Did not disappoint

2nd time at this resort. Was as good as the first. Clean, well-maintained, Food was great. Rooms very comfortable. Staff very pleasant and helpful. Beach was good. Some storm damage (I think) but still fine.

Bahia Principe Explore Coba: Coba Stay

My third time at the resort and second time via Trip Central. Enjoyed my stay and everything was as intended. The resort is clean, the transfers were on time and documents were complete. I will revisit again for sure, stress free.

Bahia Principe Explore Coba: good resort

Stayed here twice before 2015-2016 resort needs some upgrading . food in buffet was not as good a-la carts hard to book property very clean rooms good staff friendly and attentive as always trip from air port very long app: 2-2 1/2 hrs. good holiday.

Bahia Principe Escape Sian Ka'an: Good Resort

Stayed for 2 weeks from Dec 4 to Dec 18 and enjoyed the resort. Access to the restaurants was probably the best since they have about 20 theme restaurants and all of them were good. The Sian Ka'an was the best option if you don't have kids since it is very quiet but you can go to other parts of the resort if you want more activity, so you get the best of both worlds. The only down side (and I hope the resort addresses this) was rampant theft from the rooms by the workers. Several people we m [... read more]et had their i-pads, ear buds etc stolen from the room by the staff. So remember that you are always being watched and to keep things locked in a safe

The Fives Beach Hotel and Residences Playa Del Carmen: Second visit in 2022!

This was our second time at the Fives this year! We loved every minute of our vacation and would recommend to anyone. Close to the airport (45 mins max) bus from the airport to the hotel took forever to leave- in future I would pay for a private transport (airline fault not hotel). This time we stayed in Building 21 which is the farthest from the beach and close to the adult pool. Room was a 1 bedroom suite and the king size pull out was perfect for the 2 kids (11/13). Food was amazing and one  [... read more]of the main reasons we came back a second time. Tacos & Pizza by the beach daily, all the restaurants ere top notch- Thai and Sushi being our favorites! So many options for food there is no way to go hungry. Kids loved the kids club and teens club for some alternative entertainment during the day. Beach was lovely and did not have nearly the seaweed it did in the spring. The staff work hard to ensure all pools and beach are clean. Damian at the Lizards pool was amazing. Our group of 12 never had an issue getting a reservation for dinner. We did Casa de Rosa with our kids and they loved it. So much fun and brought a fun cultural experience to the trip. We also did a day excursion through the hotel (Ruins, Cenote and snorkeling) it was very good and included lunch- price was reasonable for what you got and we would recommend.

Platinum Yucatan Princess: Excellent trip

We had a nice quiet room with a swim out and great neighbours. If we had been by the main pool I would not have enjoyed myself or had a good, relaxing trip, as the main pool is a lively space during the daytime hours. The food at the restaurants was very good and the buffet had lots of selection. They bring in very good entertainment in the evenings (the fire show in particular is excellent) and the Mexican craft market was fun. Rooms are spacious and well appointed. Massage at the spa was aw [... read more]esome. The grounds are well maintained and the service is good. The beach is basically non existent and not well maintained. The beach bar/restaurant was ravaged by a recent storm.

Barcelo Maya Palace: Beautiful resort

The resort is very nice and easy to get around, we stayed in a premium room oceanfront main floor. It was close to everything the à la cart. Restaurants are very good. The Japanese restaurant and the French restaurant were our favorites. The ocean and snorkelling were fantastic. We could not get a catamaran booked any of the days though you would have to get there by 9 o’clock to book and can only book same day. Our check-in was not great, we had premium level, but it took an hour to check in [... read more], and they did not bring our luggage to our room, really the only dumb side for us.

Sensira Resort and Spa: Best family resort

This hotel is absolutely everything for a family with kids under 14 or so. It has a small family feeling everything was great and lots to do all around The resort. It’s also very quite at night for kids to sleep and no one drunk or being crazy. Just a great place! Staff and resort was beautiful, the buffet was great and the restaurant were luxury feel type and so much fun

Sandos Caracol Nature Resort and Water Park: Great Resort

The resort had lots for us to do kitty pool, waterslides big pool ocean it also had like pathways, free, walk and enjoy that offered other kinds of animals like ducks that wag their tails like dogs, kinkajou , some Coatis, we had monkey come down from the roof onto our patio. My husband and I got married on the cenote at the lobby. Our wedding planner karla was amazing she was so nice she was so helpful. Our communication got so much better once we actually got to our resort she really was fanta [... read more]stic and patient with me that’s. We did have some problems with some of the staff, we had four rooms booked, and they were all different places in the on the lot the rooms weren’t together at all they were all over. The food was OK wasn’t that great except for the Japanese restaurant was phenomenal. Room service took forever. The food was not that great. The options were not that great the room, however, was amazing. We had the separate room for the kids with the pool on the patio which was phenomenal. The only thing that really really sucked is that there are no elevators so my mother-in-law who’s in a wheelchair was stuck on the main floor away from everybody else on the third floor.

Catalonia Playa Maroma: Very pleasant experience

Hotel is a bit old , but is well maintained and the grounds are rich in vegetation . The service is very good and is not much to complain . There is some renovations in a few rooms going on but is understandable .

Paradisus La Perla Adults Only Riviera Maya: Areas to improve but overall great time

Flight good, transfer service to resort was not coordinated well, resort itself great though clearly still recovering post Covid times. Transfer service for travellers arriving from different places resulted in only one transfer logged for one of the travellers. I unfortunately was the other person. Felt stranded at airport trying to explain situation, and again same situation at the resort. My last 24 hours at the resort was spent in high stress.

Bahia Principe Explore Coba: Very satisfied

Grand Bahia Principe Coba is the least luxurious of the the 4 Principe resorts on the same property, but it is by no means a low budget resort. The grounds are pretty well kept, the service very good (from the trams service to transport people to different areas, the bar and maid service, to the staff at the a la carte restaurants), and the food was good also. We thought we booked early enough to get a our pick of the 3 a la carte reservations we were allowed, but I our choices were limited. We  [... read more]ended up booking Hindu Thali, Mediterranean, and Italian restaurants. All were very good! Btw, the beef carpaccio at the Italian was amazing! Drinks were overall good, but top shelf beverages were not readily accessible. I’m sure the other 3 resorts on Bahia Principe, being more luxurious, would have had better liquor. While I do have a bit of a taste for better liquor, I couldn’t complain about what was served to me. And the house wines were quite alright also. The room was large enough, had a coffee maker, fridge, jet tub/shower, large vanity and hair dryer. There was a small round table and 2 chairs. There was also a couch in that area. The king bed was comfy and the ac kept up all too well! The drawbacks I saw were: the pools were ok, not spectacular. The beach was a real hike to get to, so most would take the tram. There was only 1 small bar available for Coba guests at the beach, and no restrooms or snack bars for Coba guests. None of this really disappointed us, as we just planned ahead for such. The entertainment was typical for a resort, but was of better variety. The performers were very talented, and genuinely wanted to please. As far as COVID theatrics go: a few of the staff and some patrons still show their “abundant caution” and wear masks, but for the most part it felt “back to normal”. There were no undue pressures on anybody to “conform”. It was a very happy, hospitable and respectful environment. Overall, I would definitely recommend this resort. Great experience for both the budget minded and those who appreciate quality amenities and service.

Barcelo Maya Palace: A very lovely resort and setting

The good stuff...we stayed at the Palace and enjoyed premium class while there. There were 2 Alacarte's that we enjoyed as a large group (7 adults & 3 children). The French, Brasserie and the Italian, La Trattoria restaurants, both provided us with exceptional food and service. There is lots to keep the entire family busy, activities, swimming, snorkeling, including 3 resident sea turtles fronting the Palace. The suite we had 8605, had a great pool view, with a peak a boo patio opening, that vie [... read more]wed the beach. Things that could be better...the house wine. Both red & white are lower end wines. The Champagne is also on the low end of quality. The hard liqueur is good, however you must request top shelf or you will receive their standard supply. The resort could use some quick snack shacks near the beach...just to get a quick burger or hot dog...that's missing. So you have to go to a nearby restaurant if you want something to snack on and take out is not available. There is also no bar service on the beach. During our stay we did not encounter any problems regarding COVID protocol, everything seemed to be business as usual. Some of the servers did wear a mask, but most did not. Travelling to and from this resort is challenging, and can be frustrating as traffic jams are common and wait time is long.

Blue Bay Grand Esmeralda: Blue Bay Resort

Public areas were clean, Public bathrooms not very clean on a daily schedule. Our room 5338 had mold on the patio door curtains, Patio door lock broken, used umbrella to secure door at night. Bathroom vanity glass was blacken by moisture and mold (needs replacing asap). The Bar and dinning Staff (Roberta) were always very helpful. Didn't like how the Hotel Staff (Verona) harassed us about VIP/ timeshare prior to our check-in and wanting us to setup an appointment to meet with them for the n [... read more]ext day.