Melia Jardines del Rey: Lovely property

Enjoyed our stay. Great beach. Food was good. And rooms were clean. Only negative was the mosquitoes at night. Could not sit outside for long. Staff were very friendly and efficient. Preferred the buffet to the a la carte. Great breakfast.

Grand Muthu Cayo Guillermo: Decent

The resort was beautiful and the ocean , nice rooms. The service was hit and miss. The coffee at the bar is different than what I’ve had at other resorts in Cuba. They seem to like making cappuccino and espresso black compared to a coffee with milk. Food not much variety.. towels had were in shortage so used for a whole week. Some people used their room towels. The currency is also a rip off.. 20$ you get like 14 pesos around that.

Grand Muthu Cayo Guillermo: OK resort - nice vacation but would go somewhere else next time

Didn't have high expectations because of other reviews I had read. Food was okay, A-La-Cartes we're not good, and dress code was enforced. Buffet was okay, but serve the exact same thing everyday for lunch and dinner. Strangely, there was a huge beach towel shortage. luckily we had brought our own based on reviews we had read otherwise we would not have had beach towels the entire week. Staff was very friendly and helpful, beaches were amazing, pool was great as well.

Iberostar Origin Playa Pilar: Very nice staff but sub par facilities

The front desk, bar staff and recreation/entertainment staff were amazing, friendly and so helpful; they made the trip. The rooms however were not always serviced properly. When I checked into my room there were stained sheets on the bed that were not changed even after the room was serviced. There was no water at all for a couple of days straight, could not even flush the toilet. Overall the food was ok but I do think there should have been more frequent kid-friendly staples, eg hot dogs  [... read more]and hamburgers. Nice spot for a cheap student trip but be prepared to take a whole suitcase full of snacks, t.p and soap. Pilar beach was beautiful and just a short walk. Friendly people and beautiful views but hard to really enjoy the trip without reliable access to a shower or working toilet.

Melia Jardines del Rey: very nice

We loved the hotel, the staff was friendly and accommodating, the rooms were clean and spacious.We enjoyed a sailboat ride and a trip to Lenny"s for lobster and shrimp.The Japanese restaurant just off the resort was excellant.

Iberostar Origin Playa Pilar: Very close to pillar beach

Very good resort. But we stay in the ground level, at the first night my friend leave their beach shoes and some wet swimming shorts on the balcony, and they all gone by next morning.so take care of your belongings.

Hotel Camino del Mar: Very nice resort

The resort is amazing. The grounds are very well taken care of. Our room was very clean and lovely. We had a beautiful view of the pool and the ocean. All staff were very friendly and helpful. Service was great. The food was plenty and excellent. We have no complaints what so ever. We will return without hesitation. Great holiday.

Hotel Mojito: Fantastic Vacation

What a nice hotel. We enjoyed the whole resort. We were last here in the fall of 2015. We will be coming back again. Our room was nice. We had a view of the ocean and the Adult pool. The food and drinks were great. We can't say enough about this place.

Melia Jardines del Rey: Believe the negative reviews

We would only recomend the beach that by the way was the best we have ever seen, just unreal nice looking!!!The room was clean ! The staff looked overworked but friendly! Just read all the negative reviews, that how it is! The only reason we did not move to another hotel was the beach and the fact that the room was nice and clean and we were only there for 5 days! PS pools are not clean, buffet is not clean, beach restaurant had constant smell , food is not labeled at all!

Grand Muthu Cayo Guillermo: beautiful resort

the resort was very nice, the grounds and rooms are clean very well kept the one area that gave us misgivings was that the beach it is a long walk from the rooms, it is set up with lounges and cabanas for a few hundred people, they are very close together and there is only one washroom for everyone!... we stayed at the wonderful pool area. they had issues with beach towels, we didn't get beach towels until our 6th day....had to use our shower towels (which are much smaller than beach towels)

Starfish Cayo Guillermo: Amazing Beach

The beach was great. One of the best spots for swimming and watching the Kite Surfers. The food was not the greatest, and I basically had to get into an argument with one of the maids to get her to give me a freakin roll of toilet paper. Other than that the staff was SO awesome. Very friendly. The landscapers do an amazing job and work so hard. The tennis courts are falling apart and there was no beach volleyball so that was a bit disappointing. The gym was pretty run down too. Overall, it's a f [... read more]un place if you're into drinking and lounging around the pool.

Hotel Playa Paraiso: Amazing resort!

The staff is very accommodating and goes out of their way to make you feel special. Great entertainment, wonderful beach, amazing food and snack bars. Just a wonderful place all around. It was my second time there and would go again!!!

Hotel Mojito: BEST EVER HOLIDAY

Good times, Great viewing, Super Services and Yummy food and drinks. Only one problem, I am a disabled person and the only room left was on the 3 floor. The hotel and beach made up for it. We had a superb stay and look forward to our next visit, maybe on the 1st floor. THANK YOU AND ALL WHO MADE IT  [... read more] POSSIBLE.

Grand Muthu Cayo Guillermo: Not my first choice!!

There were 3 of us gals, 3 separate rooms.The check in process was easy and quick. The rooms were assigned already and keys were ready in a folder. Bracelets on quick... The rooms were nice except my friend said her bathroom had mould. There was a shortage of balcony chairs. My room had 2, my friends had none. If you looked at the balconies from the outside, you could see 50% did not have chairs. The chairs in the lobby were made from the cheapest foam. I could not sit on any of them. I am an [... read more] average sized woman. There were coffee makers but the coffee itself was not replenished, so bring your own. There was a beach towel shortage. We knew this before we went so we brought our own. The beach was gorgeous, but you had a sewer smell approaching the sand /beach bar but it went away after about 75 feet.There were lots of beach chairs and shelters. However, they were all taken by 7am.So I could never sleep in. The buffet was nauseating. They would BBQ lobster outside the buffet and the smell would go into the buffet area. The chairs were filthy!!! For a resort that was only one year old, it was sad to see it in such a filthy state. The food was very cold. Not even luke warm. The grilled chicken was the only thing chewable. There was a lot of seafood, but I didn't trust how it looked{lots of shells combined in the pan}. Ice cream was good. Bread choices were good. Long lineups for the grills and it was confusing. Tried the beef and pork when there was no chicken, but could never chew it. Breakfast was always busy at the omlet station. The staff was very young and inexperienced. You might see one or two that hustle.Sandra was the best waitress there! The snack bar made cappuccinos and fresh omelets in the morning.Great waitress named Yumis. She starts at 8am and is there until 3:30pm. The most difficult thing to deal with was theft in the rooms. I always lock up everything in my safe or suitcase. I never thought hanging a bathing suit up to dry would result in it being stolen. They took my bikini top. Prople might think it was taken with the towels during clean up, but I never put a towel on the floor. And my towel was always hanging on my shower door. Thankfully I had more than one or I would have been forced to go topless at the beach. My friend had 2 pkges of cigarettes taken out of a drawer. She also had a bottle of alcohol that she brought from Canada that was open, taken from the table and hidden in a closet top shelf for theft at a later time. My friend is 5ft tall and it was hidden on a shelf that was too tall for her reach. We found it by standing on a chair looking for random things when we were packing to leave. We don't think it was the maid, we think it was someone else who had access to the rooms. When we reported these things nothing was done or no apology was given.I have been to Cuba 7 times, 7 different resorts. We came here because the resort was new. This was my second worst experience th Brisa Guarda La Vaca in Holguine. I would not go back. So far, The Dhawa is at the top of the List. I was there in Feb with my hubby. Denise Ashmore.

Hotel Playa Paraiso: very nice resort

The beach and the water were amazing. We arrived at noon excited to get to the beach but too early to check in. We were told to go back and check in at 3-3:30 but the room was not ready yet and was not ready till 5. We waited in the lobby for over an hour. WE couldn't understand why one room was taking so long especially when we booked weeks before. Customer service offered us a VIP dinner that we did not receive. We got to the room and the floors were still wet. The room was really nice t [... read more]hough. Food was good. The Cuban a la carte was excellent. Aside from waiting to check in, we would return.

Melia Jardines del Rey: The resort is in a good location, beach is great. The pools are well kept. Need more towels.

The grounds and resort was well kept, clean overall. The beach was clean. The staff went out of their way to accommodate us. Manuel (Mohammad) as his boss refers to him, great curtious polite went out of his way to help the guest. Wish him and his wife the best of luck with the journey of starting a family, he will make a great dad. Ernesto part of the entertainment was a fantastic individual who always had a smile on his face. This is one person who enjoys his job. Entertainment was gr [... read more]eat. Only thing I can suggest is improvement on food and fruit.

Iberostar Origin Daiquiri: I’ll be back!

Amazing beach! Beautiful warm water and soft sand. Food was really good, much better than other resorts I’ve been to in Cuba. Very nice staff. Rooms were clean and air conditioning worked well. Nice small resort so everything is within a couple minutes walk. We all loved it!

Muthu Colonial Hotel: Won’t be back

We were both looking forward to our time at this resort, but shortly after our arrival we received our first clue this was not going to be the vacation we anticipated when we found out they would not be able to serve us Mojitos all week because they didn’t have any mint! What?!? Doesn’t mint grow like a weed and aren’t we in Cuba? We quickly learned many things would not be available or would run out. The hotel turned off all the water several times for hours. Our room was hotter than it [... read more] was outside, many things are no longer working, and the worst memory we have is seeing a dog eating a feral cat for dinner right outside the lobby where most “guests” of the hotel congregate to meet friends and sit and drink. The sighting of the dog and his prey was reported to the staff by many guests immediately as this was extremely disturbing to see, but alas it took three days, yes THREE DAYS for the cat’s remains to be cleared away.

Memories Flamenco Beach Resort: Not what it used to be

We just got back from a 7 day stay at this resort. This was the third visit to this hotel. We went in 2015,2017 and again this year. We were very disappointed this year. I will begin with the negatives: rooms are aged and not clean. Our room was in block 3 ground floor. It was not clean. Stains and mildew on the bath curtain and in the corners of the room and bathroom. Toilet that you can only flush once every half an hour. And the worst thing was that two days out of the 7 there was no COL [... read more]D water in the shower . Only Hot boiling water. We had to call customer service who sent someone who told us “I don’t know why” then wait another 3 hours for cold water. Buffet was FULL of flies . We are positive that we ate at least 5 flies each. They were everywhere . On the tables, chairs, utensils, glasses, food... The prepared food in hot plates were inedible. If you want to get a decent meal, stick with freshly prepared fish and pasta but expect long lineups. We tried the Italian restaurant and service was great but food average. Bread and butter were the best. Snack bar food is bad. Not one good thing on the menu. Every morning when I went to reserve pool chairs , the tables by the chairs were full of drinks and sticky glasses from the day before. No one threw them out after the day was over . They were only thrown out around 9:30AM. Lobby tables and couches very aged and dirty. Tables were always sticky and never wiped down. Same goes to the lobby bar tables and chairs. No towel change service . Service exists but always closed . We could only change our towels once in our seven days and only after almost begging our cleaning lady for new towels . Pool is not clean. Mildew all over the pool walls . Smelly and dirty all the time. The good: smiles all around . Amazing staff. Amazing grounds but I wish they would use the money more on other things. sandy white wide clean beach every day. You could always find chairs. Beautiful water. Lots of seashells. Entertainment staff amazing ! They never stopped and very positive and enthusiastic. We loved the foam party ok the beach on Thursday. It was the highlight of our trip. Night shows are the same exact shows from 2015 and 2017. I would never go back again.

Melia Cayo Coco: 3rd visit to Melia Cayo Coco

A big thank you to Jennifer Brown at Trip Central for booking our vacation. She is very professional, answered all our questions and made it easy for us to relax knowing everything was taken care of. Lovely, quiet resort with staff who go above and beyond to give an exceptional experience. The beach is phenomenal. Very short bus ride from the airport. The rooms are clean although the bathrooms could use an update. Buffet didn’t have as much variety this time but we always found something [... read more] to eat. Overall a wonderful vacation at a great resort.