Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Jeff  - 

Verified Purchaser

Riu Palace Antillas: Riu Aruba

This an amazing resort. If you can't have good time here you have a problem.The food service and activies were fantastic and the rooms were great. Thank you Riu Antillas for a great time and thank you for putting us up for an extra night .

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Serena  - 

Verified Purchaser

Riu Flamingos: Amazing

The resort was very good I would stay again but flying with sunwing most likely not they were not very friendly and made us check our carry on under the plane and made us weigh it also cause they said we were not allowed having a back pack and a small suitcase was not allowed above the plane when were told we could have both one under the seat and in the overhead very dissapointing.

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Walto Chronkite  - 

Verified Purchaser

Riu Flamingos: This Resort Needs More Staff

The restaurants and buffets simply need more staff. Because of this, I have to rate the service delivery as poor. Other all-inclusive hotels that I have been to have staff that are friendly and really want to provide service. Not here. They appear resigned to the fact that they will never be able to handle the work load, and just do what they can in their shift. This poor service was evident in the main buffet, as well as the a-la-carte restaurants, with the exception of the Italian restaur [... read more]

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Billie78  - 

Verified Purchaser

Riu Merengue: Resort sold...impacted our vacation!

After learning that Senator bought the Riu and the staff were all losing their jobs it made sense of the lack of service....shame on Riu for allowing this to happen as it impacted many people's stay...they could have made the deal to include the staff would remain after the sale...

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Todd  - 

Verified Purchaser

Riu Palace Costa Rica: best vacation ever

everything about this trip was fantastic. couldnt have been better. hotel and staff are wonderful. food excellent beach is perfect. great country cant wait to go back there is nowhere that i'd rather go.

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Julian  - 

Verified Purchaser

Riu Playa Blanca: Objective Review of Riu Playa Blanca, Panama

I am in a position to comment fairly about this resort. I have stayed at two other Riu resorts(Riu Tequila in Mexico and Riu Tropical Bay Palace in Jamaica) as well as several non-Riu resorts in Cuba and Dominican Republic. Pros: 1. The pools are well kept, the water is warm. Enough chairs for people using the pools. Plenty of shaded areas to sit by the pool. 2. The rooms are large and clean and the shower is also very large. The water does go from hot to cold, but this can be contro [... read more]

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Private  - 

Verified Purchaser

Riu Flamingos: Wonderful Resort

We had an amazing time. Hotel really great, clean bedroom, awesome service. Paid to go on a snorkel adventure booked from the hotel $85US. It was a fun day. Day trip into Porto Vallarta via a cab. It too was fun and well worth the visit. Lots to do at the hotel they run many activities..

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Private  - 

Verified Purchaser

Riu Flamingos: The resort needs same work

Area OK food very poor,pool ok,room average,service good,tipping terrible and no make eny difference . Sleeping after 3 am ok before it's very noisy.The staf it's more interesting in the tips then the services,the beer plastic cups is not washed god and you can test the last drink.

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Private  - 

Verified Purchaser

Riu Guanacaste: Resort

Hotel room and cleanliness was great. Beach was great and long. Bars, good, buffet great, a la carte just okay but buffet was always there. free monkey viewing close walk down the beach. REsort is 30min but with bumpy road 45 from Liberia. Lots of day trips but mostly $100 usa each.

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Jant  - 

Verified Purchaser

Riu Montego Bay: Second visit as good as the first

This is a great family resort. It has been 8 years since our last visit and there are some expected signs of wear (dated rooms, tipsy/worn chairs at lunch/steak restaurant). The good far outweigh the dated. In comparison to other resorts and countries I've been to, Riu Montego Bay has the best staff, most beautiful pool area, great entertainment and variety, and by far the best food. Since our last trip they have stopped doing drink service around the pool but the pool bar service is quick. We d [... read more]

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Private  - 

Verified Purchaser

Riu Republica: Overall very good resort

Very clean / a lot of variety to choose from at the buffets / would be nice to have an eating area/bar closer to the beach / staff is friendly / lots of activities if you want to participate / night entertainment is "ok"

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Private  - 

Verified Purchaser

Riu Montego Bay: Great Resort

The hotel location and facilities were as good as any we have been to - the entertainment and the skill of the entertainers was unreal. Their dancing and good nature was very enjoyable. We enjoyed the trips organized off the resort that were well run and the chance to see the culture and the amazing beauty of Jamaica. We would love to return to there at some point for another vacation. The location was a bonus with little travel to the airport etc.

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Marcus  - 

Verified Purchaser

Riu Palace Paradise Island: Amazing resort& staff

My wife & I really enjoyed the Riu hotel on paradise island.The staff was friendly & hospitable everyday.The pool & beach were terrific.I loved the fish that were swimming with us in the ocean. I would thoroughly enjoy going back.

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Paul R  - 

Verified Purchaser

Riu Palace Jamaica: Great quiet resort

Just arrived from an 8 day stay, great hotel, good food and extremely clean environment. Will keep this simple: Pros: very clean resort, good size rooms, good selection of food at the buffet, evening's restaurant were fantastic, lots of chairs at the pool and beach, fast WiFi throughout the resort, beautiful resort Negatives: evening entertainment was awful, no aquatic activities at this resort, you must go to the other Riu for these activities where the equipment was old, for whatever reas [... read more]

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Private  - 

Verified Purchaser

Riu Palace Macao: wonderful resort

The hotel was just a nice size. food was excellent. The staff were amazing. Very friendly and accomadating. The swim up pool bar was fantastic, with lots of room and seating. Fun activities. The rooms were moderate. Overall an excellent experience. We would travel agaim.

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Private  - 

Verified Purchaser

Riu Merengue: Worse than it seems

We read the reviews and we thought it will be ok, but it wasn't. How could it have 5, 4 stars ? really? Here is what we experienced: Service: 1 star: they assigned us to a room with broken toilet!!! then they didn't try to fix it until evening, because I said : Where will I pee at night if need it? BTW, they didn't fix it, they moved us to another room. Food: 1 star. People, who left 5,4,3 stars reviews, you really need to visit other hotels, even for the same price. I believe nothing will [... read more]

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Private  - 

Verified Purchaser

Riu Flamingos: Espectacular Resort

Beautiful hotel we can found all our expectations. Services room and cleaned very professional. Excellent food and very clean and extraordinary people in service. A lot entertainment and pools close the private beach

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Private  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Great Last-Minute Getaway

Great value for the last-minute deal we got! Sunwing package was well organized, contact people easy to find, very smooth check in process. The main floor junior suite we were given was well equipped with liquor, minibar, recently updated bathroom, and comfortable bed. Food was fine, plenty of choices at the buffets, enjoyed the Indian and Japanese a la cart restraints too. Pools were nice, good service at the pool bar, always able to find lounge chairs on the beach or by the pool. Thank yo [... read more]

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Shari  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Very relaxing

Awesome resort, excellent service very clean rooms. Food was excellent. Always activities to attend . New cafe bar I loved . I really have nothing negative to say. Will definitely be returning next year!

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Private  - 

Verified Purchaser

Riu Emerald Bay: Amazing Resort

Riu Emerald Bay was beautiful. The food was great. Cleanliness was great. Lots of entertainment provided by the resort. Very helpful and friendly staff. Will differently stay again. And would recommend for any age group

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