Wonderful Resort

My husband and I had the privelidge of going to this resort for our 25th anniversary. The rooms were nice and big with lots of storage room. The beds were very comfy. The air conditioning worked well. The food was very good. We are at the bbq grill every day at lunch time. What a treat. There were so many options from the grill to the salad bar and the menu. All of it was really good. We at the the buffet restaurant each morning for breakfast. Very good food and great options. The buffet at din [... read more]ner time was good with variety. We ate at the Japenese restaurant which was quite enjoyable. The people who work at this resort are very friendly and provide great service. There is no language barrier here. There is a market right next door to the resort which is nice to visit every day. It changes daily. Overall, it was a great trip.

OK resorta

Needs an update,,,I your a family a good place. Rooms musty sheets ,,,,staff are great, Barbeque good everyday. Good spa on site, beautiful beach .....very hot in July stay away, Very good medical clinic near by

Very impressive resort

The resort had everything desired for a relaxing vacation- excellent entertainment and food, beautiful beach and pools, market and spa within walking distance, quality accommodations and friendly, helpful staff.

Wonderful quieter resort

Not as large as some of the other resorts on Santa Maria but the facilities were wonderfully clean and the service of the staff was excellent. It is certainly a place I shall be returning to. I travelled alone and felt really safe.

Horrible - upgraded as this hotel is so run down.

We were so excited for our vacation and that all ended when we arrived at this resort. My family had visited this resort every year for several years and use to love it. I has previously stayed at Las Dunas which I would suggest over this place. We were upgraded to another resort after pointing out the very obvious run down rooms, philthy dining room and lack of general maintenance. Lots of fees for alcohol that isn't their basics such as Corona, other resorts include these it is suppose to be " [... read more]all inclusive". I would suggest staying some where else unless they have upgraded the resort.

Lovely smaller sized resort.

With the most beautiful natural white sand beach, this lovely resort was the perfect antidote for the miserable winter weather we had this year. The rooms and the grounds were very clean and well maintained. The staff were friendly and accommodating in every way. There was always plenty of choices for food at every meal, so no one should go hungry, save for the pickiest of eaters. Best of all, it was tremendous value for the money! I would definitely stay here again!

Very Friendly and attentive

All staff were very friendly and enthaustic about trying to help out with any question, or concern. We were treated like vip's the whole week. The Gardener had flowers for our hair everyday after breakfast. The bell boys answered all questions and were more than helpful in every way. The bartending staff was excellent and very friendly. The grounds were very well kept. The rooms were clean and very relaxing. No complaints

Great resort!!!

Very nice, clean resort!! The staff were always friendly and helpful and made our stay very enjoyable. I celebrated my birthday while we were there and the dining room team went above and beyond!! Thanks for a memorable vacation :-)

Unsatisfied to say the least

I wouldn't recommend this hotel. Its the third time I've stayed at a hotel on the Cayo Santa Maria Strip- this was my least favorite. The food options were very limited, the staff were only responsive to constant tips and the strip of beach the hotel is on goes from ankle deep to underwater in two steps. My partner walked into our room in the afternoon to find our cleaner urinating in our washroom with the door open. When we got our room initially, the wastebasket was on the bed and furniture wa [... read more]s upside down. Trust me- go to Cayo Santa Maria that's up the strip and a MUCH better experience for the same cost.

First time in Cuba and we'll be back!

Just returned from our first trip to Cuba. To frame my review a little: this was our second all inclusive (first being Mexico, at a 5 star). And as mentioned in the title first time to Cuba. We are not very fussy people. I read a ton of reviews for various hotels and lots on this one, so I knew what to expect. FOOD: The good: We went into this trip with pretty low expectations of what the food would taste like and were pleasantly surprised. I always found something to eat, always with flavour  [... read more]and usually freshly cooked in front of me. Yes, there are line ups - but totally worth it and sometimes you just have to pick the right times and there is hardly a wait! Go see Frank in the buffet and he'll make you a delicious omelet. Fried rice/stir fry at dinner was delicious too. A few days in we got a little tired of the same old.. but this would happen anywhere and was the same on our last resort. You get tired of buffet food after awhile. The beach snack bar makes good pizza! You might have to wait during peak times but it's worth it.. beware of adorable resort cats who may want a taste of your pizza too! (Didn't bother me at all, I am a cat person and there were lots here). The not so good: The beef. I stayed away from it, but my boyfriend said it was quite chewy and tough. He got sick both times he ate it, thinking the second time might be different but it wasn't. ROOM: The good: We upgraded to ocean view when we arrived and it was totally worth it. Building 11 was very central and had a great view of the ocean, yet still close to the pool as well. Beds were comfortable, room was clean. Always had hot water and great water pressure. The not so good: Ants. This is a common problem at this hotel I think, we had a few randoms around the room but having them in the bathroom did bother me. After a few days of the room not being sprayed as requested - we sprayed some of our bug spray and that seemed to get rid of them after a couple of times. Wasn't a fan, but again it wasn't the end of the world and we dealt with it. Another note - something that others have mentioned and others might care more than we did - some of the sheets and towels had stains. It was obvious they were clean and that's all that mattered to us but I know this may be off putting for some. POOL/BEACH: The good: The pool was always immaculate and the pool bar service was great, always friendly and would remember your drink orders. The beach was stunning, that is a given for this location I think! We were disappointed we had a lot of "Red flag" days (too windy) but that is no ones fault, and we still enjoyed it anyway. The not so good: The towel game... after 3 days we realized if we wanted shade it was up at 6am to save ourselves a spot then back to bed again. I hate this and I hated taking part in it but not much choice if you wanted shade! SERVICE: No negatives here. The people are 100% what will bring us back to Cuba and this resort. What wonderful, warm, sweet people we came across. If nothing else sells you on Cuba this will. We tipped a lot and I'm not sure it was that it was expected for service or that we just wanted to because everyone was so great. It's so nice to walk by and have people recognize you, smile, wave, and always be so pleasant. Very few people were not like this... Cubans really stole our hearts! Other things worth mentioning: The Spa -- very relaxing atmosphere however both the pool and the jacuzzi needed a desperate cleaning when we went, lots of floating stuff and I was a little grossed out when while I was in the pool saw a bunch of dead floating ants around me! Ew! We got out quick. Don't know if that was just a bad moment, but I would recommend management look into it as none of the other pools were ever anything but pristine. Overall I think this is a good resort and would go back if we got another good deal.

Great resort

Very quiet resort with lots of room to walk and beautiful beach. Under construction when we where there, but grounds are kept up and the people are very friendly. Beautiful location, with a good bus ride to the resort.

Great vacation with family and friends!

Beach was awesome! (Although it got deep fast, not so good for small kids) Resort was nice and clean. Food just ok. Nice market near by. Really good Pina Colada's, Mojito not so good. A good resort to go and just relax by the ocean!

One of the best spots in Cuba!

We have stayed in holguin,Varadero and Havana but Santa Maria was our favourite Cuban holiday.This resort is small with a beautiful beach and grounds.The live music is excellent and the staff couldn't be more helpful.There are enough good food options to make everyone happy.Loved the pool too.

Great staff

The wait staff whether it be bar or food were all incredibly friendly and ensured to go the extra mile. Excellence club was worth the additional cost. The rooms were a nice size but could use some upgrading, I also would gave liked to have room service on site. The all male band that sang in the lobby bar some nights was phenomenal. It would have been nice to have longer entertainment and seen more of them.

Resort

Nice resort. Food was good. The snack bar is the best spot. Beaches lovely. Rooms outdated. Bring paper products. Too many French people who were very rude. The maids were very nice. Smoked out by insect killer in the everning. They should do it when people are aleep

Great Resort!!!!

Had some missgivings about going to Cuba... We had a great time! From the airport pick up to the welcome at the resort, all was great. The wait staff was fantastic, the rooms were clean and well appointed. We WILL be back!

Melia Cayo Santa Maria Cuba

Booked this hotel upon recommendation of our trip central assistant Jen. The hotel was great: delicious drinks, lots of food options, beautiful beach, friendly staff, great shows every night and clean rooms. The only down side was the long bus ride to the resort. Overall a great trip.

Nice Resort

You can never go wrong with a Melia resort. Very clean. Good food. Well maintained resort. The beaches in Cuba are absolutely beautiful. This is our 2nd time to a Melia resort in Santa Maria. We loved our vacation both times. You can relax with a good book or get involved in the many pool and beach games. Good times !

Great Getaway

This was mine and my husband's first stay at the Melia Hotels and our first time in Santa Maria. It was beautiful as is all of Cuba. I did find the drive to the resort a little long but there was enough entertainment on the bus ride there. I would have liked to have seen it in daytime as we arrived in the evening and also left in the evening so didn't see much of Santa Clara so maybe that's why it seemed like a long bus ride. On the first night we arrived, there was no power in our room but was  [... read more]resolved quickly. Next day we asked to be moved to another room as we find the rooms on the first floor in any resort are usually very musty. My husband and I were moved to the second floor which was really great. The food was very good at this resort, we really loved the fresh seafood on the buffet as well as at the beach. We had the catch of the day everyday we were there for lunch. The grounds were very well kept, talked to the workers around the grounds and they were very nice. The guys that cut the coconuts down were great, we had a fresh coconut from the palm tree and of course we had gone to the bar and put rum and lots of ice in it. The rooms were kept very clean and bar fridge was well stocked everyday with fresh bottled water and pop & beer. The evening shows were very good. The public washrooms were very clean, but some stalls missing toilet seat, and paper towel dispenser was quite unique with toilet paper inside them instead of paper towel which me and my husband had a good laugh at. Cuba's food is known not to be very good, but like I said previously, the fish was great, there was always something you could eat and we enjoyed it very much and would most likely go back again and recommend to friends. At the main bar they had excellent cappaccino, and my husband and I went every morning after breakfast. I also liked the market and the Spa for a massage.

Excellent Resort

Very nice resort with good layout, very friendly people, and tasty food. Rooms were a little dated but about par to other resorts in Cuba. No bugs at all. Entertainment was okay but they tried their best.