Holidays

the hotel grounds were very clean and nice, the beaches are the best in the world. the food at best was a 3 star. The rooms are large and clean. The working staff was great. But front desk and customer service was really bad. To bad!!

Loved it!

Great hotel for families, we had a great time with our 2 year old. It was very hot in July but the beach was the best I've seen. The pool and water park were great for all of us. The food was so so but you don't go to Cuba for the food. The staff were lovely and the kids seemed to have a really good time at the kids club. There was an hour of kids dancing and games on the stage each evening and our little one loved it.

Great time

The hotel is very big, lots of walking .grounds are beautiful, both beaches - Megano and Ensenachos are gorgeous, crystal clear water, good areas for snorkelling and for swimming. Our room was in SPA section and very comfortable. The only complain maybe that bath towels were not changed for a few days. Other people complained about food- I found food is very good, lots of choices especially for seafood lovers.

Fantastic for kids and adults

Just as advertised. Perfect. Great people, amenities, facilities, pools, restaurants, and beaches. The water park is amazing for kids. My wife and I would definitely come back with the kids every year.

Worst resort

After been in Cuba 20 times, never a complain ,this its my first time I'm actually complaining, Food terrible!!! Even cockroaches in the Asian and buffet!! Customer service terrible! I have to call 10 times to get water or towels, no water for 2 days , we have to buy our own water. Very loud people everywhere very low class from Cuban to South American (and I'm spanish), no snack bar open 24 hours we arrived at 1130 pm hungry only to find the buffet with some left overs and all the light out.  [... read more]We had a piece of bread in the dark that was our welcome!! Rooms very outdated very uncomfortable bed with white spiders inside my bed! We got bitten every night.Again, after 20 times in Cuba 10 times in Cayo Santa Maria, We had the worst experience and this it's our last time in Cuba ,things are changing and not for the best.Dont get confuse when you read reviews on this place, all the 5 starts it's for the club one area. Not the family section of spa, very deceiving.

The best resort in Cuba!

It is my fourth time going to this resort with family and friends. I have been in Cuba 17 times and i surely can say this resort is one of the best. I cannot have enough of the beautiful beach and the gardens of the hotel. The staff is very nice and the hotel is very clean. I highly recommend this hotel, especially for people that like privacy. The name of the hotel used to be Royal Hideways and it is as such.

Not bad for the price

The beaches are amazing, especially Ensenachos. The food however is not good. One of my friends got sick while on the trip and the rooms are a little dated but overall nice stay. The entertainment staff is very nice and fun to talk to and most of them can get by with English.

Iberostar Ensena Chos

we really enjoyed our stay at this hotel. The people were so friendly and willing to help in any way. Loved the beach. The food was wonderful and plenty of choices. The room was very clean and kept very nice each day. I would recommend this hotel to any of our friends.

Grounds and main bldg beautiful, rooms tired

Have been to Cuba two other times that helps form basis of this review and I have an idea what to expect. The Good The grounds are beautiful and the staff work hard to keep it that way. Quite stunning actually. The main lobby is also very nice. The two beaches are some of the best you'll ever see. Ensenachos beach is better than Megano except the beach bar is better at Megano. Bar staff also walk the beach taking and delivering drink orders. Ronnie Ramos, Andy, Eduardo, Jubian and Yissel [... read more]l of the entertainment group (Star Friends) work hard and tons of fun. Rudy is great at the lobby bar. Really nice pool! The Not So Good Check-in was slow and provided very little information-fend for yourself to find your building and amenities. Our Sunquest travel rep was not in until the following day. Poor understanding of English by check-in staff. The rooms are large but tired. Would've been quite nice in the earlier years but appear neglected. We had two rooms -blow drier did not work in one and tv remote missing in other which comes in handy when bed ridden one day because of food/stomach issues. We called to deal with both twice and resort promised will be dealt with but to no avail. Maid service was inconsistent. No toilet paper refill one day and that night two of us had stomach issues. We called to get some as quickly as possible but only came with the daily maid service late morning. As its been said many times before, food is so-so but bigger turnoff is flies all over the food and bird always flying around the buffet restaurant. Overall, this not a five star even for Cuba standards, I would rate it a four. Some attention to detail in the rooms and minor updating certainly would go a long way as well as trying harder to keep flies and birds out of the buffet restaurant. A la carte restaurants are mediocre but this is more due to the fact it's Cuba and less to do with staff trying their best with what they have. I recommend this resort for a laid back and relaxing vacation and eat to not be hungry.

Nice place to stay

Landscaping and beaches we're amazing. Internet connection was miserable. Food was fair. Room was nice. Sheets must be changed every day.Overall. was really nice. Swimming pools we're really good. Restaurant services were fair.

AMAZING !!!

An amazing vacation!!! Very lucky to have sunshine and good weather during our stay. The food the beach were great! The bus ride from Santa Clara is about 90 minutes but interesting. Overall, this was a very relaxing vacation with good service, good food and, amazing beaches. Iberostar Ensenachos is a peaceful and quiet resort that will provide relaxation and comfort.

Great Resort!

Visited May 12-19 with my wife and kids. Beautiful beaches, great play section for children and amazing staff. Food was above average for Cuba. We swam with the dolphins. Fun experience but it was an expensive 15mins in the water with our dolphin friend. Would go again!

A great stay.

The staff made the stay with an animation staff that had me participating in all beach activities and also the evening show. The beach is the nicest I've ever been on. I have nothing but good to say about the service. Overall it was a great vacation and I'd be happy to return again. The only downfall is the distance to the airport; but it's worth it to go there again.

Best resort so far in Cuba

Hotel was beautiful, the beaches are the best we have seen and the food was excellent. The staff went out of their way to ensure we were happy. They had quality liquor at the lobby bar and made a variety of coffee that were all excellent.

Beautiful Resort!

We stayed at Iberostar Ensenachos for a week in May 2017. Beautiful hotel and facilities. Staff were AMAZING! Great food. Only suggestions would be to have a bit more variety throughout the week (e.g. themed meals) but the food was wonderful. The beaches are AMAZING - most beautiful I've ever seen. We loved being able to snorkel right off the beach. We took the double decker bus to the nearby artisan market - lots of variety and fun trip.

Great family resort!

Simply put... Large rooms, including walk in closet, defined entry way (handy for beach toys, sand shoes etc), glass shower with consistent hot water and good pressure Beautifully kept grounds, but paths are dark so bring a flashlight for the evenings Lots of birds, geckos, crabs and fish to feed in the ocean Lots of walking - main buffet is near lobby, which BTW only has one bar for a significant area Pool grill is very slow and often runs out of food Lots of fish/ seafood overall Buffet [... read more] has lots of food, but is the same everyday. No theme nights. Lines for pasta, fresh meat and omelets are very long Air conditioning in restaurants is hit or miss The beaches are unreal. Take the time to go to ensenachos beach, it is stunning - there is a bar there also but the grill only has burgers and they are not very good Staff are terrific There are no vendors at this resort so if you want a souvenir take the double decker bus to La Estrella in Santa Maria ($2 pp) or a private taxi. Pools are great. Kids loved the splash pad. Staff serve drinks around the pool. Beach grill is ok.

Iberostar Ensenachos

The beaches at this resort were amazing.There are two to select from and require a bit of a walk to get to but are very accessible. The resort itself was very nice and well maintained. There were lots of families with infants and small children during our stay. Which wasn't an issue for us but may be for some folks. The food was okay to poor at times, which is typical Cuban fare. A La Cartes: The Japanese restaurant was average. The Italian restaurant was poor. The Cuban Food restaurant wa [... read more]s good.

Food needs improvement

The only real issue we had with this resort was the food quality for what is considered a five star resort. We understand this is Cuba, but we stayed at another five star resort in Cuba that had better food. The food was inconsistent. Only one evening in the buffet the food was hot in the trays. A cooked turkey was dry one night and better another. The fresh cooked stations were better but had long line-ups. A la cartes were okay, but the lobster pasta at the Italian was tough pieces of lobster  [... read more]in a soupy tomato sauce and the service at that restaurant was very slow. Breakfast was okay but the bacon needs to be cooked properly. Three of six had stomach issues to an extent we never had before on many previous trips south. Everything else was great - rooms, grounds, two fabulous beaches, and we can't say enough about all the wonderful staff we met who went above and beyond every day.

GREAT RESORT

The resort was beautiful....large with beautiful pools and even more beautiful beaches (two beaches). However, the pools were close but the beaches were a bit to far away for my liking. We stayed in one of the Spa rooms which meant it was fairly close to everything. Some of the other rooms would have been too far away for us (different if you are young though). Rooms were nice and clean and the staff everywhere on the resort were wonderful. The drive from the airport to the resort was appro [... read more]x. 2 hours each way which gave us an opportunity to see farms and housing and learn more about Cuba from the bus guides. Comfortable, air conditioned buses. Even though it is an all inclusive resort, be prepared to tip on a regular basis as you go along. A great many tourists were doing this and some of the staff began to expect it. FOOD.....not the best but certainly a large variety. The great taste of the Cuban beer made up for the taste of food. Great entertainment every evening. We would certainly recommend this resort and met people who go back year after year. One couple we met just celebrated their 20th visit to this resort. We would certainly go back again. A great bang for your buck.

Fair resort but would not go back...sorry....

Hi Judy....To be honest with you we were not impressed with this resort. I wish we knew that smoking was allowed everywhere on the premises. Not happy about the 1 and a half hour bus ride from airport to the resort.(We were not informed about this) Two full days of travelling took away from our vacation.Check in time is not until 4 PM. The washrooms were continually flooding and the faucets were coming right off of the units in the sinks. The resort is run down and not very sanitary. The foo [... read more]d was so so....not great not terrible. Entertainment was a disaster in the evening. I know these people try but they need professional people in there to help get the resort back on its feet again. At this point we would never go back to Cuba again. Also our room was at least half a km from the front lobby and no one informed us that a trolley would take our bags to the villa, so here we are 70 and 71 years of age and dragging our bags all the way to our villa and then to discover a long flight of stairs up to our suite.very upset...