Nice resort, average food.

The grounds of this resort were well kept and clean. The pool areas and rooms were very nice. I have been to Cuba twice and went to Mexico for the food this time. The food was average to me. The water at the beach was unusable due to big rocks that you could not see and trip over. The people were great. The resort is a three tier of areas that you can use.

Wonderful Vacation!

I loved this resort! Food was very good with lots of variety. Staff was very helpful and friendly. We stayed in the adult only select section and thought it was awesome. The only thing I would say that's negative is that they need a bar that is accessible to the people so they don't need to rely solely on the service staff who are doing the best they can given the volume. Either a bar or extra wait staff. The bar is in the restaurant so you must be dry and relatively clothed to enter which is di [... read more]fficult around a pool! Lol Perhaps some music too and the odd pool game from time to time as well. We understand that it's the adult only pool but it doesn't mean we're dead...it just means we don't want screaming children around when we drink and play! ☺

Wonderful Resort

We were a group of 6 sisters on vacation for a week beginning Apr.17/16. Three of these had been on a trip to Africa last year and loved it. The jungle and animal atmosphere at this resort with its own eco tours, ruins and cenotes was especially appealing. We were not disappointed. The grounds were absolutely stunning. Lush vegetation and jungle-like surroundings were evident all through the walking paths and trails. Monkeys playing in the tree tops, colorful parrots and a children's petting are [... read more]a all made this a great experience. We got up early to explore the trails before it became too hot, had breakfast and then headed to the beach for swimming and sun bathing. We stayed in the adult section and enjoyed the pool in this area as well. Our rooms were lovely although there could be more drawers or shelves for storage. Beds were comfortable and the maids were great. We loved the a la carte dining. We tried every restaurant except the vegetarian and loved them all-especially the Italian. The service at each one was amazing - as it was everywhere from check in to check out! Four of the girls took one trip to the Tulum ruins and enjoyed it, but we found that there was so much to do at this resort that we really didn't have to leave. Although we didn't use it, this place seemed to have the most active childrens club I've seen down south-they even had some of the children in their evening shows which were all geared for families. Our favourites were the Heroes, Freddie Jackson and the Disney type show. The weather was great every day and we had an amazing time!

Great resort

Food was great, staff was very friendly, Rooms were always clean plenty of towels in our room .pool towels were always available. Lots of fish to see in the ocean bring water shoes. Good service from all staff. Monkeys were awesome as were all other animals. We booked a day trip snorkelling with Mayan adventures our guide for the day was amazing as was the trip. Evening shows were good. We emailed the resort a week prior to our arrival and pre booked the Japanese restaurant was very good. My kid [... read more]s loved the water park I would return to sandos and would recommend this resort to family's

Great Resort

The grounds themselves were very jungle oriented, with lush foliage everywhere. There were iguanas and cotis and racoons and cats are running around, which I really liked, oh and can't forget the geckos. The trails were different, plentiful and interesting, the food was awesome, and it did not matter which restaurant you went too, they are were great as well as the severs. However, I did not appreciate going to eat on our last nite and finding the restaurant closed with no warning to anyone, whe [... read more]n we asked the staff they had no idea. That was not kosher, and we had some problems with our room and when we spoke to management, we were told whell its the jungle 80% humidity -- which we replied the other two rooms that are friends are in have no issues!... So, I was not please with their response to that problem, however, they were quick to send to maintenance guys around when we lost our hot water, and had a flood and a/c dripped everywhere..... They had a water park which they desperately needed in that heat, however, we did not have time to explore it as they was not shade anywhere near it.... but overall I liked the resort, and would probably go back again.....

Great resort!

We thoroughly enjoyed this resort! We were a party of 8, with 3 kids (7,10,13), 4 parents, and one grandmother! Everyone had fun! There is so much to do that you don't need to leave the resort! Restaurants were all great too!

Fantastic resort!

Everything was just wonderful! The staff were all so friendly, polite, and knowledgeable. The restaurants were clean and the food was super and we tried all of the different ones. There were so many things to do if you wanted to that I didn't even open the book I took with me.

Great Family Resort

Food & service fantastic.....excellent kids club & water park! The food & services are 4 star! Main pool should be 3 times bigger..... Check-in is terrible ..... Need to communicate with new guests better then everything would have flowed better - once check-in was done . ...... Great time!

Sandos

Didn't really like this resort the service was terrible the staff really made you feel unwelcome and a burden..food was always cold.long lines at the bar.the bug bite are really bad to the point that I spent three days in the room swollen and blistered with ice on my legs and feet I wouldn't send any one I know here.only good for kids and even hat was lacking in most areas

Very family oriented, tons to do!

We went with another couple, spent 10 days there and still did not see/do all they had to offer. Their focus on the Mayan culture and the Eco activities was a nice,yet different touch. It would be a great place to take kids or a large group. They work hard to keep the place clean. We liked that you didn't have to make reservations for the a la cartes, and the most we waited was about 40 minutes -time to have a "before dinner" drink! The only disappointment was how rocky the water at the beach wa [... read more]s, very difficult to swim in but being able to visit the other Sandos resort which had a gorgeous beach, made up for that.

Nice resort. Great for families. Lots to do.

The resort is well placed. Lots to do and places to eat. Since it is spread out over a large area, the crowds are also spread out and their are few lineups for anything. Great water ideas for the kids and adults alike

Awesome

Grounds are beautiful, staff is awesome some of the friendliest I have meet in the Mayan. Rooms clean. If you love animals this is the resort for you. Some rocks and coral in the water but all in all not a big deal

Sandos Caracol Eco Resort

Very good Family oriented resort. Lots of things to do on the resort. Did not get Queen size beds as booked and paid for. Rooms are a little musty. Beds were on the hard side as were the pillows. Food was very good.

Great Eco resort

The room had great view of the jungle, all food was tasty and lots of selection, loved the coffee bar in early am for lattes, cappuccino The spa pool was very relaxing, good choice of quiet pool or activity pool, lots of chairs at beach. Beautiful bike,walking paths and snorkelled in cenotes on site, the only big negative is the timeshare people who great everyone on arrival, located where there is a big sign for Guest Services, really sad that customers are deceived this way, with drinks, promi [... read more]sed a breakfast..and if you say no and approach them by mistake they try again, then call your room, don't be fooled guest services is NOT guest services go to front desk only at concierge for resort info.

Great Resort

Very clean, service was great, food choices and taste was awesome, great family resort, bring bug dope or use the one on the resort, we did not use it as we did not feel the bug bites until later in the week where some of us actually reacted to the bites with large welts

Honest review

The hotel is an older hotel but recently renovated. Staff very friend but extremely short staff. You have to wait for service but it's reasonable when you get it. The food is decent with a variety of options. For adults I highly recommend the adult section. Great area close to most excoursion(1 hour ).

Good service

This Eco friendly resort was nice, staff were friendly. This would be a good resort for younger kids as there are lots of activities to do - like plant a tree, snorkel in the river and take a tour of the Mayan ruins on site. The beach is rocky though and not great for swimming. Seemed to be lots of beach chairs around the pool and on the beach. Food at the buffets and restaurants was ok but not always hot

Great Entertainment!

My wife and I just spent a week (Jan20-27,2016) in Sandos Caracol. This was a great resort for couples and families alike. First the bad: the rooms we stayed in (bldgs 24 and 25) are in dare need of maintenance. They need new sinks, paint job, door maintenance, and better house keeping. A/C was weak but ok for the winter month we visited. Now the good: The entertainment is fantastic. It was based mostly on Mayan rituals (Xcalacoco experience) but there were other shows for family and adults (Fre [... read more]ddy-Michael Jackson, Super heroes, fantasy show) that will keep you really entertained. Live music was always excellent and we danced (some of) the calories away. The in-ground (by the pools and beach) entertainment was always good too. The restaurants are great. We tried all a la carte restaurants. We loved the vegetarian restaurant (but it was understaffed and food took too long to arrive). Our 2nd favorite was the Japanese restaurant (El Templo), however the Mediterranean one was also good. The Brazilian restaurant as well as the steak and fish restaurant were just ok. The buffets were always good. I never tasted a food that didn't feel fresh or badly cooked. We love authentic Mexican food, and you'll get it here. Yoga with instructor Juan Carlos is world class. He'll work you good. The Mayan Sensory experience with Jesus and Adolfo was great and unforgettable. The bar by the beach (El Nautilus) was specially friendly and refreshing with Tomas and Gerardo. I would go back to this resort.

Wonderfull family resort

Great resort food was very good very friendly staff clean rooms and grounds. this resort has a little extra to offer they have donkeys,sheep,pigs,monkeys,peacocks,parrots,deer etc Great water park for the kids.

Wonderful Experience at the Riviera Maya

We had a fantastic week at the Sandos Caracol Eco Resort, a wonderful experience ... Something new and different. This place has incredible jungles,mangroves, the cenotes, natural wells with crystal clear water. The priority is to protect all those natural wonders. Many animals live freely on the property - coatis, raccoons, sereques, iguanas ... there are monkeys, macaws, donkeys, and deer...most of these animals were rescued and very well taken care of. You have paths all through their jungles [... read more], well indicated and safe to walk...just fantastic...you need days to walk them all... Our room was comfortable, well equipped : a safe, fridge with all kinds of drinks, nice bathroom etc... The food = fantastic - the buffet place was our main destination, but we also tried the Italian and Mexican restaurant- both excellent. We also tried the Riviera on the beach. Lovely view and food. But there is also a Mediterranean, a vegetarian, and a Japanese restaurant. Bars all over the place... People are nice and helpful... 2 swimming pools and an aqua park , tennis, and also bicycles to experience a whole special road around the property including Mayan Ruins ... The only disappointment for us - the beach... nearly non-existent, very small and when you try to go into the water, you better have your special water shoes... But overall.. a fantastic experience and close enough to and from Cancun Airport.