Good review

I’m nit going to say this hotel was excellent because it wasn’t. The activities were great, the bar tenders by the smaller pool were great, food was awesome! But the pool side service never came to us, servers in the buffet for dinner didn’t care. The pools were really gross because they weren’t filled up enough and bring filtered properly. Now the ocean I can’t blame on the hotel but it was quite disappointing. So much seaweed, not much of a beach and the ocean had a red tinge.  [... read more] All in all for the deal we got I would consider to go back but it wouldn’t be my first choice

Love this resort! Beautiful ❤️

We went for a friend's wedding and it was beautiful ❤️ Nothing is perfect and of course there were some things that could be better, like better maintenance on the 3 pools. The service was great and I give the food a 8 out of 10. The room was clean and bed was comfortable. This was my second time at this hotel and I would go back again!!!!

Absolutely amaziing

The resort was very clean and the staff were very friendly. The alacart restaurants were exceptional. The beach was very small but with all the hurrcanes that is expected..PRIORITY CHECK-IN WAS GREAT

Slow, rude and thief’s

The hotel itself is nice, the grounds are vast and there is a lot of wildlife which was neat. The staff were polite for the most part but not very helpful. The basin fell out of my bathroom sink and flooded our hotel room. 2 rooms later I was placed into a room that had not yet been cleaned and forced to wait 40 minutes for a room key as the gentleman moving our luggage only had him master key on him. No one arrived with these room keys so I journied to the front lobby for them. This room also h [... read more]ad drainage issues and the water would pool around your feet when you shower. Another person with our group was taken to 5 different rooms upon arrival because they had over booked the resort and each one they took him to was occupied. I had inserts for my heels that were stolen out of 2 pairs of my shoes. The service at bars was incredibly slow I think mostly because they looked to be understaffed. Room service is a joke do yourself a favour and make it to the “late night buffet” if your hungry. The first time i ordered my food never came. The second time I was hung up on, half of my food never arrived they changed my order without contacting me as they were out of certain items and when I called to find out where the rest of my meal was I was told it was on its way yet it never arrived. In terms of food all of the restaurants were pretty great, although few know how to properly cook a steak. Also pack extra lighters I lost all of mine and had to pay 18$ American to buy one at the gift shop..

Great first time in mexico

My stay at the Blue Bay Grand resort in Mexico was great! But what made it so great was the staff; they were so friendly, helpful and amazing. The resort was modern and had lots to do. Food was awesome and the property was very clean. The only thing I would mention is that the beach had a lot of rocks and seaweed compared to the neighboring resorts (but the pools made up for it) Would definitely come back.

Had a wonderful time, this resort can use a makeover

We had a wonderful time and fabulous weather! There were good and not so good things. As a result I would rate this hotel a 3 star. Staff here were all amazing, friendly and service oriented...boy they work hard in the heat! The big dissappointment was the noise. The hotel was overbooked during our stay as it was spring break. There was lots of noisy drunken students in our building, slamming doors, loud when they came in at 4/5am. The pool started to turn green, it was hot and cro [... read more]wded so it's understandable and the staff were attentive to getting it shocked back quickly. In general the pool area seemed understaffed or unable to upkeep the pool area, cleanup of glasses, etc. didn't get done. Seems to be lots of broken beach chairs and in general lack of chairs. There were workers trying to clean the pool by hand with a scrubby sponge, I wanted to go buy the poor guy a deck brush with a handle. It appeared people complained as some supervisors came to the pool and things were cleaned up and addressed. The food and drinks were ok but nothing like other resorts I have previously stayed at. There were good choices and it was easy to reserve the alacartes. Entertainment was ok, there is a band that played most nights in the black white bar. I would not return to this particular resort unless it had improvements.

Awesome resort

I truly enjoyed my stay at the blue bay. Food was awesome and the views from the rooms were amazing. I was a little disappointed with the beach and amount of seaweed, but the pools made up for not being able to swim in the ocean. Overall I had an awesome first trip to Mexico T

Amazing Resort!

Hotel grounds were extremely clean. Food and bars was awesome and fully stocked. Employees, bartenders were awesome as well and very friendly. There was no restrictions on how many a Al carte resturants you could eat at even though all tour resorts books told you 3. Be careful on paying for upgrades ahead of time for additional a al carte. Beach was good, pool was as well but busy.

Wonderful Resort

We had a great time! The grounds were very well kept, a couple small issues with our room but they quickly addressed them. The service & people were amazing! Would Definitely recommend the resort! 👍

Great resort

We enjoyed the atmosphere on the resort. Staff was amazing friendly and courteous ,food great, very clean grounds. Beds were very hard and pillows not overly comfortable But otherwise we had good time. Beach was unkept so we didn't spend any time there , mostly by the pool. Pool clarity wasn't the greatest the entire time we were there but wasn't a make it or break it for me We would go back again value for the dollar was really good

As described

Overall, our stay @ BBGE was enjoyable! We traveled with our 6 month old, so we were quite easy going. The resort itself is HUGE. Bring your walking shoes! The staff were always friendly and willing to let us hitch a ride on their golf cart if there was extra room (in lieu of waiting for the official 'bus'...which we seemed to always miss!) The beach was unfortunately quite poor. While it's a beach front property, it's full of washed up debris. The food was good, no real qualms there. We've had  [... read more]better and have had worse.

Beautiful resort - excellent food !

We just got back from a 7 day vacation here and it was fantastic. This resort is one of the larger ones we’ve been to and would not be great for travelers with mobility issues. It’s basically split into 2 areas. The lobby, majority of a la cartes, main buffet, gym, theatre, and quiet pool with two buildings for accommodations are all in the jungle and where you first arrive. Then a concrete path leads towards the ocean where the pool, beach, beach restaurant, and majority of the accommoda [... read more]tion buildings are. It’s about a 10 min walk and very scenic with iguanas and another creature we called lemurs (but arent). There were golf carts and other shuttles running back and forth but weren’t consistent. Aside from the weather being amazing the food was a highlight. Breakfast was available at 2 locations but more plentiful in the main buffet. My husband had 1/2 coffee 1/2 bailey’s every morning x2 or 3 and I had at least 1 mimosa. Servers were very attentive and quick to refill. We noticed that most of the alcohol was free without a privileged wristband. Our favourite a la cartes were the seafood ( the grilled salmon over crunchy potatoes was AMAZING!!) and the Oriental. We went to both twice. The evening shows were varied. The best by far was the circus one. You must see it!!! Grease and Aladdin were also good. They repeat the set every 7 days so if you are there for more than a week plan accordingly. Best surprise was if you walked up the beach to the left (North) about 1 km there was a fresh water stream flowing into the ocean. The water was crystal clear and so blue. You can swim in this for free. There is a very strong current flowing towards the ocean but water got shallow before reaching the ocean so it wasn’t dangerous and you could stand to walk to the side. We rented a double kayak from the resort for 30US$ and went up stream to a cenote to snorkel. The water was very clear but not any colourful fish. The biggest disappointment but we had been warned by other reviews is the beach is not great along the oceans edge. Tonnes of seaweed that they attempted to rake to the sides once or twice and sat in rotting piles. Very stinky and lots of bugs at the ends of the beach. The water was very brown and cloudy and I ventured in hoping for sand but most was a slimy bottom. Don’t go here if you are a lover of swimming in clear blue ocean waters off the resort. If you walk south on the beach past 2 resorts they have clear water and sand so you can swim there as a last resort. The activities around the pool were plentiful and entertaining to watch if you weren’t in the mood to participate. We played a ton of beach volleyball. They had a good court with proper net and lines. But quality of games will always depend on the skill off the other tourists during your stay. We were lucky!!

Bluebay stay from March 10th-17th 2018

The staff at the Bluebay was so friendly and efficient. The rooms are decent and the food was good. There is always something you could find to eat. Salad bar was great with lots of choices. Unfortunately the beach was not nice at all but the pools were great. I would recommend this resort to someone who didn't care for sitting on the beach and swimming in the ocean.

Beautiful wedding

We had our wedding at BBGE and the wedding was truely wonderful. However, we bought the most expensive package that included spa massages, a dinner for the wedding couple on the beach, dinner rehearsal for wedding party, etc. These were supposed to be all booked for us and none of them were so I was quite disappointed in the arrangements. We spoke to our wedding planner about it and it was merely shrugged off like it didn’t matter. Some of the staff were excellent like Aaron and Jorge! Ther [... read more]e was also quite a few people in our group that got a 24 hour stomach bug that made them very ill.

Great stay

The hotel is so much nicer than it looks in pictures. The grounds were clean and tropical. As soon as you walked in they offered a drink with the friendliest smile. All the workers were there to help and lend a hand. The rooms were nice however the air conditioning wasn't able to be changed. The pools were clean and the water was a perfect temperature. The food was always really good and there was always many options. Overall I had a blast!

Blue Bay Grand Esmeralda

The beach was horrible, full of seaweed in the water as apparently the machine that cleans the ocean was broken during high peak season. There was a 24 hour bar open which lead to the problem of vacationers coming to their hotel rooms at all hours of the night and early morning hours. The doors and hallways are very loud and do not keep out the outside noise. Only had 1 night of actual complete sleep as I was unfortunate to encounter families who let their children bounce balls against the room  [... read more]walls and individuals got so drunk they pretended to be security as they locked themselves out of the room. The buffet lacked flavour, but the a la cartes were delicious and clearly the chefs at the resort do know how to cook good food. The rooms were nicely cleaned but the sliding door was broken and some lights needed to be replaced in the room. The servers in the restaurants were all great and cheerful. The individuals arranging the bookings for the a la cartes are not so helpful as if they encounters problems with booking they do not take any responsibility and simply respond that's how we do things in mexico. We unfortunately had to go above to the concierge to resolve this issue and get reservations for the restaurants. There was also not much night life after the show at night. Usually a band played from 10:30 - 11:00 pm most nights. Some nights after the band their was a DJ playing until 1 am. At the wedding the DJ ended at 10 pm and was not playing much of the music that the bride had requested, which she had to continually approach the DJ for him to change the music to what she requested. The wedding party and guests were also separated into many different buildings across the resort regardless of having gone through a travel agent for the booking. I also had requested and was told that I would be getting an adjoining room with my parents, when I got to the hotel I did not only have a completely separate room, it was also on a completely different floor and the resort did nothing to change this as it was requested 1 year in advance when I booked. The pools were nice as they offered a good ledge all the way around, however many tiles in the pool were broken and our feet a bodies were cut numerous times as well as the lounge chairs were broken and when you informed the staff they did nothing and left the broken chairs there. A relative also ordered room service as they are physically disabled and could not get out of their room on the day that it was pouring rain due to being in a wheel chair, they did not send a car to transport this relative to the food areas so they ordered room service. The room service not only did not show up but when they called they said it was coming an hour after ordering. An additional hour went by and they called back down and were told they had no order for that room anywhere and no food showed up. The relative was also diabetic and the resort did nothing until the bride went to the Manager of the hotel to complain. He offered free lunch room service the next day, which is pointless as it was the day of her wedding and we were not there to have room service during the day. They did offer a food appetizer platter and a bottle of wine that they sent up to the room as a form of apology. I personally would not go back to this particular resort as I have gone to many other places for much cheaper then what I paid and received better service and quality.

Blue bay - fantastic food

Everything was great, was a lot of seaweed at the beach, but that is everywhere apparently, didn't affect us......also buildings are very dated, which didn't matter other than the bathtub design. The staff is great and the food is excellent. You can swim in the ocean....a nice lazy river is a ten minute walk from the beach.

Nice resort

Water at the beach was brown. Didn't want to go in. Pools were nice. Got sick ever day from the food. Spent a lot of time in the washroom. Food was always cold. Not a lot of shaded areas to sit by the pools. Didn't like having to pay for lost hotel or pool cards. Not a lot to do unless you paid for an excursion.

Great resort!

Amazing housekeeping staff! Some issues with our room but maintenance fixed them within an hour of our arrival. Wait staff were awesome and remembered your coffee/tea order from day to day. Buffet food could be hotter but great variety of food. Trolleys rarely run so be prepared to do some walking from the lobby to the beach and back, not a long walk but could be very hot at times. Lots of wildlife visible, deer, iguanas and coatimundi, thankfully didn't run into any crocodiles but there was a w [... read more]arning sign posted behind the BBQ area. If you're taking an excursion early in the am, the buffet doesn't open until 7:00 am(our pick-up was for 06:30. There were no exterior lights on for half the resort or around the pool area, when we walked up to the lobby on the early day. Fortunately we had a flashlight as we almost ran into a deer on the sidewalk

Left to be desired

Reception: Chaotic. Got taken care by a really nice guy...who turned out to be a time share's guy that was trying to sell something. Room: Great. Got what I asked for, higher floor with an amazing gardenview (Building 8). Fridge restocked daily with 4 beers and 2x 1L water. Maid was great. Food: Not too impressed. We found the buffet limited and not very tasty. We tried 4 a la carte (Oriental, seafood, steakhouse and Italian) and none were satisfying. Beach: Didn't use it enough. Lots of weed [... read more]s though, didn't find it inviting. Pools: Big pool is fun and lively, and the beer cart guy is a good thing. Small pool by our room was great for the more quiet time. Entertainment: Adequate. Wasn't really there for that. Drinks: Beer is good. Hard liquor is perfectly fine. But you have to be a "special" member to have access to the premium stuff Staff: Depends. Bar staff, maid, cart drivers were great. Spa and time share people, just plain annoying. Sports bar: Not a sports bar, just a bar next to the theater. All in all, we overpaid for this vacation for a friends wedding. We went to much better resorts for way less money so unless you get a really good deal, I wouldn't recommend it.