Beautiful resort!

Hotel was beautiful, lovely landscaping with lots of greenery. Staff was wonderful, always willing to help. There was lots to do. Restaurants were also great, however it was hard to make a reservation.

Clean, friendly and very attentive staff

We went for our honeymoon and booked the superior penthouse jacuzzi suite. It was incredible! The stars at night were amazing! Great hotel, we would 100% sray here again! Great place for rest and relaxation!

Not likely returning

This is our 3rd time returning and the resort is not what it used to be. The breakfast buffet was not re-stocked of salmon other items etc. In the past they had a lot of food and when we followed up with staff daily-they just said "no" we don't have any. No extra effort made by staff and don't expect to be treated better if you are returning guests. Myself and travel agent advised that we were returning guests yet we were excluded from the returning guests welcome event and we also told th [... read more]e hotel manager upon arrival and he didn't acknowledge this/us. He just said someone will take care of you -and that was it. Additionally, we emailed to see if we could pre-book a la carte restaurants as we had done in previous years-and no response from the hotel period. Yet, some other returning guests emailed and were able to pre-book a la cartes-so it seems very inconsistent the service received. The shuttle service from Akumel to Siaan Kaan was always a 20 min wait and there is only 1 ladies bathroom at the infinity pool (sink was broken the entire week we were there and despite advising hotel staff and other ppl advising of same-it was not fixed). This forced you to go to the restaurant which you would have to be fully dressed to use the restroom. The bar here ran out of things (bar, mix, bananas even when it just opened) and the service by bartenders is definitely not a 5*-however, the Siaan Kaan beach was well managed and great service there.

A Mayan gem!

We've returned again after staying here in February 2017 and December 2017, we couldn’t stay away.... After going to about 20 different all inclusive resorts in Mexico, Cuba, Dominican and Jamaica over the past 12 years we've found one that we want to keep returning to. We always thought we'd want to try new places, but Sian Ka'an has it all. I'll do my best to cover all aspects of the resort and would be happy to answer any questions. Quick overview : We visited Sian Ka’an early [... read more] November as a couple for the third time in two years. Don’t be sceptical about the resort not being on the beach and having to take trolleys, as neither of those things are a concern. The beach that is dedicated to Sian Ka'an is AMAZING and the shuttle service is prompt and efficient at all hours of the day. Sian Ka'an is an adults only resort that is situated across the street from the beach and part of a complex of 4 Bahia Principe resorts (the other 3 are across the highway). Sian Ka'an guest have access to all of the resorts, and restaurants however only those staying at the adults only section of Akumal have access to Sian Ka'an. Details : The resort is about 90 minutes from the airport, our carrier provided a bus transport which was efficient - 90 minutes is a fair drive, but it goes by quite quickly as there is lots to see as you drive thru the Mayan Riviera etc. Check in - was efficient, we arrived around Noon and although the room was not ready (as the resort was at capacity) it was available just before 2pm. Overall the check in experience was good, the front desk staff are courteous. As there are approx. 20 buildings all with 3 floors, the bell boy delivers the luggage to your room or will take you to your room. The initial impression of the resort is highly positive - it's an open lobby with marble and bronze statues / pools etc. Room - we had a deluxe suite (one step up from the standard) we were on the 1st floor and were in a lush tropical paradise (there are no ocean views within Sian Ka'an as you're across the street from the ocean) The room overall was nice, we had a wet bar, and fridge stocked with beer, pop, liquor, water etc. A table and chairs, couch and a large outdoor patio with two lawn chairs and a table. The outdoor patio is likely being in the tropics....birds and various animals can be found wondering the property. The bed is comfortable, there are plenty of comfortable pillows on the bed, but it all depends on what kind of pillow you like. The bathroom is smallish with 1 pedestal sink that is a bit awkward and not ideal for laying out products. There is a shower that is modern however not romantic if that makes sense. As a reminder for those that haven't been to Mexico before, DON'T DRINK THE TAP WATER - DON'T EVEN BRUSH YOUR TEETH WITH THE TAP WATER. You can get as much bottled water as you want - you can call down for it if you need more or you can stop by the main lobby on the way to the room and they are happy to give you as much as you need. There is a safe in the room that is easy to use. WIFI is available in the room and throughout the resort - it can be used at the pool etc if you wish. WIFI worked incredible well - no connection issues - available across the resort. Being on the first floor, we did see a few bugs.....some ants on the patio, and we did have a fair sized spider at one point - we ended up just laying an extra towel at the bottom of the door to ensure no other friends came in for a visit. The air conditioning in the room is controlled by a remote and easy to use - as well there are 2 ceiling fans - we ended up using those as they more then cooled the room adequately. Food & Service - The service for the most part was excellent - the breakfast buffet at Sian Ka'an is exceptional, some mornings there would be live music. As for breakfast, a wide selection of pretty well everything....the omelette bar at breakfast had a great selection. The wait staff were very nice consistently. The buffet food was very tasty for lunch and again a wide selection. Breakfast has loads of juices, fruits, veggies, pancakes, pastries, eggs, meats, fresh break, a toasting station etc. Lunch has a pasta bar, burgers, hot dogs, pizza, sandwiches, fish, salad station, ice cream, desserts etc. We ate lunch at the Infinity pool at Akumal most of the time, and it had excellent food - it’s situated right beside the ocean so it has a great view and nice breeze. We ate at a la carte restaurants every night, and all were quite good. The Mexican (Tequila) was exceptional with a mariachi band playing at tables during dinner. The Italian restaurant (Dolce Vita) we went to twice and enjoyed the chicken Parmesan. Maiko the Japanese restaurant at Sian Ka’an was also fantastic and offered our best meal of the week. The Sushi Dao is exceptional. The Brazilian steakhouse (@ the Akumal infinity pool) was also a great meal. The buffet at Akumal for both lunch and dinner offers the most variety and quality of the buffets. The Pool / Property - Sian Ka'an has 3 pools - one near the fine dining restaurant - this pool is the quite zone.....the middle pool is the biggest and some folks were playing music, but it was still quite quiet. The bar hut is in the middle of the second pool and the third pool....the third pool has music and "entertainment" for those seeking a bit more interaction. The pools were nice and again in more of a tropical setting. We ended up at the infinity pool at Akumal (which is also adults only) - it overlooks the far south end of the beach / resort, and was absolutely fantastic. Great views and service around the pool. It is usually quite busy by early afternoon you likely won't find an open bed. The pool area is clean, we would be down at the pool area around 9am and there were still a few spots. The beach towels are in your room when you arrive and need to be there when you check out - loosing the towels costs $20 or something like that. The service at the pool area is EXCEPTIONAL - service at your loungers - the wait staff come around often and non stop to ensure you're hydrated! :) A full range of drinks - beer, wine, spirits, champagne and more top shelf type liquor too. Be sure to try ICEBURGS - half to 2/3 beer and then 1/2 to 1/3 frozen margarita....those were the drink of choice for the week, but aren't on the drink menu :) The music around the pool is on a loop of cheesy music....same songs all week long. I would recommend bringing your own mini speaker... then you can listen to something a little more exciting. The property is beautiful - well maintained, lots of large palm trees and greenery. Likely the lushest resort I've been. The ocean and beach area is beautiful - There is a defined area for Sian Ka'an that is adults only - its a beautiful cove with crystal clear water. It's close to the Akumal pool area, and if you walk south you get to another adults only beach that is right in front of the Akumal infinity pool. Lots of lawn beds, and wait staff will serve you on the beach. The water in the ocean is pretty well crystal clear and clean - we saw loads of fish, but nothing else too exciting. We walked down to the Bahia Principe Tulum beach and it was crazy - kids galore and people galore - that beach is for people staying at Tulum and Coba and was really quite chaotic.....just stay at the adults only part and you'll be all good....the bar on the beach with the swings is lovely. There was a varied range of nightly entertainment. Twice we heard a great cover band singing modern and classic rock songs. We also heard a couple other cover bands that were more comical then good......like a cat stuck in a bag....but it was ok for 30 minutes to an hour while waiting to go for dinner. We enjoyed sitting at the lobby area of the Sian Ka'an which was always quite busy and happening between the 7 - 11pm hours. The peso conversion is a bit of a floating target during the week for exchanging Canadian. You do not need to get American currency from Canadian - they will exchange Canadian at the front desk no problem. (As of early November 2018 it’s 1250 pesos for 100 Canadian) Gym - there is a gym at Coba and Akumal - we would go to the Coba gym for about 8am and would have no issues getting machines - ellipticals, bikes and treadmills. Free weights and weight machines. Not the best gym, but good enough for a vacation workout. Runs around the property can be majestic with all of the great greenery and scenery. I think I've covered about as much as I can. It's a great resort - highly recommended - we may end up trying Akumal next time to be closer to the beach / infinity pool and would still have access to Sian Ka'an if we wanted some quiet.

Still our favorite!

We stayed at Sian Ka'an from Oct. 23 to Nov. 3, 2018. It was our third visit in as many years and we were again impressed with the cleanliness of the resort buildings, the grounds and pool areas and the jungle setting is gorgeous. The staff are great, especially Anabel who greeted us by name daily at the breakfast and lunch buffet.Claudia remembered our coffee order each morning and Mariana in the Lobby Bar was another of the many staff who made us feel welcome. Carlos was fast and efficient mi [... read more]xing drinks, whether at the Sushi Bar, the Pool Bar by the Cenote snack bar or at the Beach Bar. The food is great. There is plenty of selection at the buffet and even at the smaller Cenote Restaurant. As seems to be common at all the resorts we have been to, some items could stand to be a bit warmer. The four a la cartes we visited (two at Sian Ka'an and one each at Tulum and Akumal) were very good. Seaweed continues to be an issue with huge piles along the beach on our first day there. But staff worked non-stop each day and after one week the Sian Ka'an section of beach was cleared up. Staff managed to keep on top of the problem the remainder of our stay. Sian Ka'an is a great resort and the fact that you have access to the facilities of the three other Bahia Principe properties is an added bonus. We will be back!

Great place, food and staff !

We thought this hotel complex was quite large but beautiful and easy to get around with the tram service system that they have in place. The staff are amazing and work really hard to make everyone happy. We enjoyed all the various menu options and ate way too much! We enjoyed every moment at this resort and would not hesitate to recommend to our friends and family. Love Mexico !!

Fantastic adults only resort

The hotel is clean and very convenient. The staff is very friendly. They offer a large variety of delicious food and beverages. We spent out week there enjoying 5 pools and 2 beaches amd 6 restaurants ans there is nothing we can complain about. We also would like to mention the very helpful and knowledgeable guest service representative Eduardo whom we thank very much for his ongoing support and suggestions.

Exceeded our expectations!

The Sian Ka'an was an absolutely perfect resort. From the moment you arrive, the staff makes you feel very welcomed and special. The grounds of the Sian Ka'an are beautiful. Four pools, amazing snack bar, phenomenal a la carte dining at Maiko and Alux and their buffet is perfection. The buffet at the Akumal was exceptional. We had lunch there at least four times. The buffet lunch at the Coba was also very good however not as fantastic as the Akumal or Sian Ka'an. The adults only beach is lovely  [... read more]although there were a few kids in the water from time to time. Room service was excellent and never once did I feel sick. The staff uses bottled water for everything so you are in good hands. Kudos also to Rick at Trip Central. Everything went very smooth.

A Great Experience!

This was a great resort, with excellent customer service. The staff were always helpful and really tried to make sure that clients had a great experience. The great thing about choosing this resort is that you have access to the neighboring resorts that are not adults-only, as well as all of the amenities that come along with it. It's close enough to Tulum as well, which means you can do day trips and visit the attractions close by.

Amazing resort!

This is by far one of the best resorts I’ve stayed at! And I have been to a lot. The staff is great, the hotel is extremely clean and food is amazing. Ideal hotel for couples. It’s just a bit of a trek to beach but the shuttle comes pretty often. Very quiet atmosphere at night after the nightly entertainment which we loved. I would deiniflty come back to this resort again and again

Amazing resort and amazing travel agent , Marnie!!

Our hotel was Luxury Bahia Principe Sian Ka'an in Mexico. It was simply AMAZING!!! The room was spacious, always clean with excellent service. The grounds were so very beautifully well kept and lush. Oh my 😋, the food was first class all the way. The variety was astounding 🌺 All of the staff were excited to be of service to us. This included the waiters, bartenders, lobby staff and shopkeepers. It was a 5 star resort but truly we would rate it much higher. Thanks to all who made  [... read more] our trip so perfect. Oh yes. We celebrated our anniversary while there. They surprised us with a bottle of champagne, rose peddles, chocolates, balloons and a huge banner on our door saying Happy Anniversary

Amazing Resort

The hotel; the room is nice and the transportation is convenience The restaurant buffet are delicious and the seafoods are fresh and good The resort Coba restaurant name Gourmet are elegant, good service and good foods The beach are clean and nice The Bahia Resort are safe and their staff are nice and the service are good The Entertainment in the day time and at night are amazing

Awesome resort

The resort was very clean and the personnel were very nice and respectful. Definitely will go there again. The food was amazing and staff very professional and happy people. Everyone was welcoming .Definitely should try

Second time here

This is the second time that we visited. First time was amazing with nothing to improve on. Second time around, we were still amazed but with minor details. When we arrived, our room safe wasnt working so we called the concierge to come fix it. Two and a half hours later, and with 5 people coming to try to fix it, they decided to change the safe altogether. This was our first night and we arrived late so this made the night a write off. Also, they say that they provide the room with 2 beers and  [... read more]such each day in the mini fridge, but this only happened on the first night. Small things make an impact. Although we loved the customer service, food which is perhaps the best in all of our trips we have been on (8 to be exact) and the hotel grounds/room cleaniness, we will be exploring other options.

Anazing resort?

My boyfriend and I had spent 7 days here at the Sian Ka’an Resort, and all I can say is it was a 7 days well spent!!! The food and service from all the workers was truly awesome, nothing but smiles on not only ours but everyone’s face’s. Not a single moment had we been disappointed, every minute, every bite, and every sip from our drinks was PARADISE. We had such a great time here we are already planning our second trip back to this resort! I definitely recommend it to anyone and every [... read more]one. Shuttle Cars every 10 minutes, to and from the beach/other parts of the resort. Live Performances at night, and it’s next to impossible to not have such an amazing time here. The Animation Team here are honestly just a Bunch of Beauties, I hope to see you all our next time around come December. Organizing games by the pool and bringing us all into a group of loving and happy tourists! Delmar, Diego, Edler, Ricardo, Julio, Gabby and Sadie... You guys really are genuine people and I would like to say our trip wouldn’t be the same without you guys. And I hope to see you all next time we are here! These gentleman work so hard just to put smiles on everyone’s faces and all they want is for everyone to just have the time of their life. My friends, it’s always hard to say goodbye... but instead I would like to say, until next time my amigos! You guys are awesome, never change, I’m sure we will see you soon! Peace and Love, Madeleine & Frankooooo!!!

Awesome stay

Great for people who want to book all of their meals being al a carte. If like higher end meals book more or all in the Gourmet restaurants and wear long pants. Golf is fantastic, mention that flew with Air Canada for better rate, even if didn't, they don't care. Off the beach, however shuttles to beach, or Bahia Principe properties Telum and Akumel leave regularly.

Honeymoon trip

My husband and I bought our son and daughter-in-law a honeymoon trip to this resort. I am so pleased with the special treatment they received and how happy they were with the resort! My husband and I got married at the Bahia Principe Esmeralda in Punta Cana 5 years ago and loved it there too! Booking was easy with Trip Central and their tips and information were very helpful! Thank you for making the kids honeymoon so fantastic Trip Central! A very pleased Mom!

Most Amazing Serene Resort Ever!

This hotel is absolutely amazing! We were in HB 11villa , was very good location . The staff are incredible Isaac was just amazing and so helpful and Rosario and Luna for the animation team ! Our butler Karime was exceptional made our time very special ! The A’ la , cartes had the best service and my favourite was the Alux ! The rooms are clean and the pools ! I NEVER GO TO THE SAME RESORT TWICE BUT I AN COMING Back to this one !!! Loved the beach never had any problems with transportatio [... read more]n there was one there to take us to any resort we wanted as we had access to all of them !! THE BEST trip EVER !! ❤️ Julio and Gaby are the nicest people made my days so happy by the pool and CARLOS AT the beach bar ! Love them !!! THANK YOU SIAN Ka’an for my best trip ever !

A must stay! I

Wonderful people and services. Food is out of this world. The trolly ride to the beach is quick and easy. We are taking the family back next year. Loved the idea of having everything at your finger tips

Bahia Principe Sian Ka'an - a Gem in the Mayan Riviera

From the welcoming Reception to the scrumptious buffet , this was a vacation destination that left us feeling pampered and relaxed. Every little thing was anticipated and catered for. The jungle setting came complete with the lazy iguana and curious coati walking across the paths. Exotic, or as the Mayan would say, Xotic! The grounds were cared for with pride; the staff extremely courteous and friendly; the entertainment filled with enthusiasm and crowd participation. A perfect home away fr [... read more]om home.