Ok resort

Hotel was clean. Grounds and public areas were lovely. There is a need for more lighting on the walkways. It was very difficult when walking back to the room in the dark. The staff were all amazing, very friendly and helpful! The rooms were adequate. Not up to the standards of which I am used to for a hotel rated that high.

Wonderful

Had a great trip manager and staff amazing was emailing back and forth with the manager regarding a member of our group who needed special treatment and he delivered so compassionate thanks so much Mr Jefe ❤️

“Privileged” holiday at a great hotel!

This was my first trip to Cuba and this hotel was very nice! My Mom and my sisters did the privilege upgrade which was great and well worth the price. The privilege bar was excellent - thanks to Mikael and team! The Neptune privilege restaurant was really good and much better than the other restaurants we tried. The staff were so nice - Katia and everyone else who works there are fantastic! We stayed in the main building and loved the Infinity pool! We went to the beaches which were both nice to [... read more]o but preferred the pool area. Special thanks to Diana and everyone with the Privilege service! Muchas Gracias!!! 😎

Great resort

All was kept clean and in order which is very rare in most resorts. Grounds were kept immaculate. Service was given in a friendly manner 98% of the time. If I were to return to Cuba I would not hesitate to stay here again.

GREAT EXPERIENCE OVERALL

I have been to Cuba 6 times and this was the second best I have been to. The Pullman in Cayo Coco was probably the best. The Melia resorts are usually a good bet as well. LOCATION This hotel is half way up the Varadero strip which was a good location for taking the tourist bus into Varadero, getting to the airport, Dolphin tour, the Bellmar caves, day trip to Havana, Matanzas :) BEACHES The beaches left something to be desired. The small beach was closer to the washroom, food and rooms but was [... read more] a rocky ledge leading into the water, so we had to walk down the beach 100 yards to go swimming. It was picturesque though so that was nice and there was a sandy bottom once you are in the water. The other beach is more traditional, but the palapas were up near the bushes and quite a walk to the water's edge and there was no washroom or food near there, you had to walk back to the main resort. That was the beach for games so we went there a few times and couldn't find anywhere to sit as there weren't enough chairs. The smaller beach was better overall and you could walk to the next resorts on the left and a nice shopping plaza in about 15 minutes. HOTEL The hotel is less than 2 years old and was modern and clean. There were lots of areas to sit and relax with friends. The rooms were nice and our maid was great. There was no bathroom door really - it was a large sliding door only ours didn't close and the shower had a glass wall so people in the room could see the person showering so not the best rooms for 2 friends sharing. They only gave 2 bath towels per room, no hand towels or bath mats which I found strange. The bar fridge was always stocked and the safe was free. The beds were very hard, but I always bring my own foam topper! The pillows were really long and flat (I had to double mine up for a proper pillow) maybe bring your own! PREMIUM I would recommend upgrading to the premium club if you can afford it as there was an infinity pool, bar, 2 restaurants all exclusive use for premium guests. ENTERTAINMENT The lobby bar had quiet entertainment each evening (piano guy, saxophones, violin etc) while the main stage had much louder entertainment each night at 9:30 pm. We went in August, so can't say whether that was the regular entertainment, but it was just ok, mostly dancing and a bit of singing. You could see the dancers were very fit and tried to make a good show for you. I have been to other Cuban resorts where there was more variety in the types of shows and level of quality. There was no pool ballet show, no Michael Jackson show lol, there was one magic show which was good, but one night was just an audience participation show and was terrible. There is no disco on site so the shows are important in my mind. They did have a beach dance party one night from 11-12:30 and blew foam on everyone, that was pretty fun. FOOD This was probably the best food I have ever had in Cuba. The a la carte restaurants were just ok, very slow service, food was pretty much the same as buffet and you couldn't reserve, it was just walk in. We ended up eating at the buffet most of the time and that was actually pretty good. It was indoors and air conditioned which was nice. My only issue with the buffet was the service. If you arrived at the start times for breakfast, lunch, dinner, you had a very good experience. If you arrived towards the end of the buffet, there was hardly a clean table to find even though the restaurant was empty. I rarely had a waiter ask me what I wanted to drink, almost always had to find someone myself. Had to find my own cutlery a few times from other tables. PEOPLE The staff at this resort were hit and miss. I found if you made an effort to smile and say hello, they were very nice, otherwise they just walked past you. When we tipped for service, we found our experience vastly better. The maid Leysi was great and always smiling, the bartenders Victor, Adonai and Henry were quick servers and fun, the pool staff especially Norvi and Yonyi were very friendly and helpful, the front desk girls were very nice as well. OTHER We went with Cubana airlines and Hola Sun. The airplane was so basic it made me laugh, never mind no TV or movie, there was no plug in for music, no air sickness bags, no magazines, no pillow or blanket, cloth seats with no hygenic cover and and miserable staff. I guess you get what you pay for there. The Hola Sun reps were all nice and knowledgeable and had no issues with them. With Hola Sun you get a free excursion usually and our was to Matanzas and Caves and that was great! We also booked a mini-van tour to Havana and I would highly recommend that! The more private tour, the better. OVERALL I would definitely go back to this resort as the experience overall was great. I go to Cuba for the people, the weather, the cost (got a deal at $1067 as this place is usually much higher) and would recommend this hotel for sure :)

Good resort

Hotel grounds very well maintained and beautiful. Dining room facilities good. Excellent service. Food options vast albeit bland. Rooms clean and comfortable. Great beach and pool. Enjoyed the nightly entertainment.

Better than I expected.

Here a couple of things I enjoyed about the resort: The staff was really friendly and helpful The room was well kept The food although was not that great (not enough flavour or not warm enough) The resort should have more activities for young adults.

Great Resort!

The Ocean Vista Azul is a real gem - great value - The staff are amazing and go out of their way to be helpful. The Infinity Pool is an added bonus. The grounds of the hotel are well kept and beautiful. The other pools and beach provide the perfect tropical vacation. The resort is also family friendly. The restaurants are good and offer a variety of menu items. I would definitely return. The Air Canada Representative was knowledgeable and able to recommend excursions that allowed for addi [... read more]tional vistas of Cuba.

Nice resort 4+

Travelled May 6 - May 13. Our room was excellent. It was ocean front, facing the infinity pool, in the lobby building. We spent the whole week at the infinity pool. Never an issue getting a lounger and it was quieter than the main pool. All the staff were fantastic and took very good care of us. Food was good for Cuba. Could not reserve at the al la carte restaurants, it was first come first serve. We tried all 3 and liked the Italian the best. Two beaches, one was small and closer and the othe [... read more]r was a bit of a hike but much bigger. The was a small bar at the big beach but it was at the top of the stairs to the beach and not on the beach. For us, the only negative was that there was no snacks or food in the lobby building. You had to walk to the other side of the resort for the buffet, snack bar, al la carte restaurants and late night drinks and snacks.

Very nice place

I like the unit room which is. A very nice and neat too. The food is good except the pork bacon isn't cook enough. They have 3 separation swimming pool which is a very nice to give us. People were very friendly and helpful.

Beautiful resort and Friendly

The resort is beautiful, we love the pools, the people are friendly, just need improve the food they provide and to switch food more often. The restaurants are excellent, i like Blue Moon restaurant. The maids are friendly. Keep up great work!

Amazing ressort

L'hotel est vraiment magnifique. La plage de toute beauté. Nous avons passé une merveilleuse semaine dans les installations du Ocean Vista Azul. Le seul commentaire que je pourrais dire est concernant la douche qui était soit froide, soit chaude et le buffet qui n'a pas changé du tout de toute la semaine, mais c'est un très beau ressort, les installations bien aménagées et très propre.

Good and beatiful

Room very great but the shower water are toi cool or too hot good view in the room of the blook 8 but i think is si relax at the mingnith. The beach are good and they are almost chair for all the touriste

First class

For anyone who has had a bad experience in Cuba I would highly highly highly recommend the Ocean Vista Azul. We spent a week from April 15 to 22 2017 and had an awesome time. There was not one thing that I could complain about. Staff was awesome, accomodations were unreal and food was delicious. Beach and pool were also amazing. This is our 6th time to Cuba each at a different resort. Each time we have come back feeling very good about our trip but this one was an axception...it was amazing!!!!  [... read more]We will be back next year and thanks to all the staff at Ocean Vista Azul.

Beautiful!

Beautiful grounds, friendly staff. Great entertainment staff. Food was OK, not the greatest but there was something for everyone. Rooms are clean and well maintained. Good location with easy access to public transport. Beautiful pools.

Good time

Nice hotel friendly people good service nice room will come back to go to Havana again Suggestion: time show - the lights should be pointed at presenters not audience was hard to watch the show the lights were blinding

Very nice resort

Only a few negative comments..... Lobby unimpressive(seating very uncomfortable), understaffed for services, and Wi-Fi terrible. The resort itself was very clean and lots of activities every day.Overall,we enjoyed our stay and would consider going back !

Nice facilities, poor customer service

Nice infinity and party pools. Two nice beaches. Not enough umbrellas. Nice spa with great massage. Rude lobby bar staff. Unattetentive and unorganized buffet wait staff. Staff are only nice to some people. Animation staff are friendly.

Great resort! I would return there for sure!!!

It was a great resort! Brand new and the food was surprisenly good taking into consuderation we were in Canada. The staff's English skills are not good. Half of the staff was very friendly the other half not so much.

Amazing resort

Awesome resort, not to big so everything was within a short walking distance. Staff very friendly and a lot spoke English, beach beautiful but a bit small but everyone got a lounger that wanted one, restaurant right at the beach overlooking ocean was a nice touch. Will be our resort of choice when we return to Cuba ❤️