Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(858 Reviews)

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Private  - 

Verified Purchaser

Melia Puerto Vallarta: Great Vacation!

The hotel was clean and the staff was friendly and helpful! Could use an adult pool. A very family friendly resort so definitely could use a 2nd pool! Need a couple of better a la carte restaurants.

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Private  - 

Verified Purchaser

Melia Puerto Vallarta: Worst Resort we have ever stayed in!

No where near a 4* - hotel old and in need if complete refurbishment, Food was not very good - same dishes every day, primarily Mexican fare with little variety I've never been to a breakfast buffet where you cannot even get bacon. Drinks very little to offer and ran out of something or other every day. No mojito, one day no tonic for a gin and tonic the next, and so it went on. Not enough chairs around the pool, beach not cleaned up

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Jassey and Nina  - 

Verified Purchaser

Melia Puerto Vallarta: Amazing Resort

Milea is a amazing resort. So much variety in food. La carte palapa and Mexican restaurants were vey good international and national drinks are available and soft drinks too. Most of all people were so nice and always keep you happy. Location is very very good so close to marina and airport.

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Small town Canadian girl  - 

Verified Purchaser

Melia Puerto Vallarta: Amazing

Great staff, food, drinks and very clean. Views are stunning. Could use more lounge chairs and definitely more hand sanitizers outside elevators and throughout resort. Is there a discount for repeat guests?

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Private  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: Nice to be in the sun

Hotel should be rated as a 3 star Under staffed Unhappy staff Bars poorly managed, unhappy staff, often wine and beer not available at beach bar and restaurants Priority attention given to “LEVEL” guests Unacceptable dinner reservation process Dated rooms Nice grounds Clean rooms

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Gill Hamilton  - 

Verified Purchaser

Melia Puerto Vallarta: Very nice

The resort is relatively small which we liked. The pool is large and the beach is nice too. It does get very busy at the pool (obviously) and sometimes there is not enough chairs to go round. I would have liked a separate adults only section as there were a lot of children there and the pool was large enough to have separate areas. The rooms are spacious with balcony and the bathroom is also very large. The shower was powerful and shampoo, condition and shower gel are provided. My favourite  [... read more]

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MartinP550  - 

Verified Purchaser

Melia Puerto Vallarta: Relaxing but….

Very friendly staff slightly makes up for poor supervision and management. Wine list changed but no list or knowledge of what was available. Speciality restaurants were inconsistent and made the decision to go off site on our last night an easy one. Great beach but not enough loungers for everyone.

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Bparks_23  - 

Verified Purchaser

Paradisus La Perla Adults Only Riviera Maya: Lovely resort not a great experience

The hotel grounds was amazing. Truly we could not imagine a more amazing decore and atmosphere. Our concierge service was awful. We heard some people had good experiences with their concierge. We really did not. We would have rather had our own control. He would not share with us our details of all of our dinner reservations in a summary, we had to ask him each morning and we would get attitude from him like we were annoying him. The first room we were put in was not the level that we booked. [... read more]

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Private  - 

Verified Purchaser

Melia Caribe Beach Resort: Great stay at Melia Caribe

Spent a great week mid November. Had a family room beachside - renovated, clean, spacious - plenty of towels and amenities provided each day. Resort is big but covered in luscious greenery and ponds and we did not mind the walking. We spent most of our time at the beach - beautiful white sand, never had an issue finding spot we liked. There was a bit of sea weed during our stay (weather related) but was cleaned every day. Food - we were able to make a reservation to a different ala carte re [... read more]

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Bobbi  - 

Verified Purchaser

Melia Puerto Vallarta: Disappointing

There were a lot of small issues that show this resort needs some repairs, my disappointment came from Air Canada vacations. Our flight was Tuesday and was delayed about 3 hours prior to pick up, then again about 2 hours prior to pick up. Approx one hour prior to pick up we received an email to say the flight was cancelled. The rep made some inquiries for us and we were picked up at the scheduled time and delivered to the airport. We waited in line for about 3 hours at the airport for anoth [... read more]

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Private  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: Vacation at Melia Punta Cana - The Level - Oct 30 - Nov 6, 2022

Upon arriving at the resort we were warmly greeted by the staff, and were assigned a concierge, Joel Perez, who was very personable, attentive and helpful in making dinner/spa reservations and answering all our questions. He checked in with us several times each day to ensure we were well taken care of. The resort itself is gorgeous, super clean, and all the staff encountered during the day were all very helpful and polite. Unfortunately, the beach was full of seaweed, which is a problem on the  [... read more]

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Private  - 

Verified Purchaser

Melia Puerto Vallarta: Friendly Staff

Hotel was in a very nice and safe area especially for walking to the marina watching the boats come and go including the cruise ships. The 2 specialty restaurants were good, but the buffet had a very repetitive menu. Beach area was small and had several people selling their wares. Room was clean and the service was very good. The restaurants were using hand sanitizers and disinfectant for cleaning the tables, also sanitizing was available in the elevator, social distancing and masks were recomm [... read more]

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Sheri  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: Awesome place!!

Everything about this resort was amazing!! The grounds, the food, the service was all excellent! Spend a little extra and get the level experience it was well worth the little extra$ Will return to Melia for sure

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Tammy  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: Nice hotel

Overall, a nice hotel. Much larger grounds than we anticipated. Room was nice, clean: great service. Pool and beach were nice. Staff very friendly. A la cartes were decent. Buffet was small and very repetitive.

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Private  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: A great adults only wellness resort

The resort is well maintained on a daily basis. The grounds are well manicured and kept very clean. The rooms are cleaned and serviced daily. The beachside Level suite we had was in close proximity to the beach and good restaurants. The food was well presented in the buffet restaurants with good variety of fruits. The bookings for the specialty restaurants was extremely well handled by our personal concierge. There were plenary of beach loungers, cabanas and Bali beds. The beach was combed daily [... read more]

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Rose S.  - 

Verified Purchaser

Melia Punta Cana Beach Wellness Resort Adults: Great time at Melia Punta Cana Beach Wellness Resort!

My daughter and l just got back from Melia resort (Sept. 30 - Oct. 7/22)....all l can say is this resort is absolutely beautiful! Staff is very polite, no issues checking in or out. The main areas are kept very clean. The staff is constantly spraying down table surfaces and removing used plates and glasses in the dining area very quickly. We didn't have any concerns about cleanliness. Antibacterial sprays are located throughout the resort. This resort promotes wellness by having [... read more]

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Private  - 

Verified Purchaser

Paradisus Playa del Carmen: Amazing Resort!

Great Resort this was our 2nd time going to this place. Food and Service was excellent loads of activities for kids and adults alike . Beach wasnt so great as they are having a seaweed issue . Rooms are well maintained and service is next level.

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Private  - 

Verified Purchaser

Melia Caribe Beach Resort: Amazing!!!

Resort was amazing, lots of greenery. Perfect for kids with the splash island. Good food choices. Just very slow check in and check-out. Staff would follow-up if your request was delivered to your room. Nice pool but have to be early in order to get a good spot for the shady lounge chairs.

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Beausoleil  - 

Verified Purchaser

Paradisus La Perla Adults Only Riviera Maya: Amazing swim out

We left on the 20 July for 10 days We opted for a swim out reserve Which was amazing especially when you want to relax and not be in a crowd or to lazy to go out the room wich was very clean but a bit damp a lot of humidity very good service as well for the food It was lacking the breakfast buffet and lunch was good a lot of choice on the reserve side but we had to reserve for restaurant witch was limited so we didn’t Like that because we paid prime dollars to have accès to other r [... read more]

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Private  - 

Verified Purchaser

Sol Torremolinos Don Pablo: Good resort

One of the negatives was access to water when the waiter at the bar would not give me a drink of water from the tab... He finally budged when I insisted and I ask to speak to the manager... Also some smell of cooked food in the room although we were on the 8th floor... Last point is the access to long chair on the pool... everybody put their towels to reserve them although against the rules of the hotel...

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