Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

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Pfaff's 2  - 

Verified Purchaser

Riu Palace Paradise Island: Great Getaway

My husband and I just got back from a weeks vacation at the Riu Palace Paradise Island. It was our first time in an adults only resort and found that it was a nice change. The resort itself was smaller then other Riu's we have been to but on the plus side it was very easy to access Restaurants etc... We were on the 15th floor and we had a partial Ocean view which was beautiful to wake up to in the morning. I also enjoyed being able to hear the sound of the ocean from our room. The beach was beau [... read more]

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Private  - 

Verified Purchaser

Riu Reggae: Riu doesn’t disappoint

The grounds are beautiful. The staff is very friendly and accommodating. The bar staff are the best and can literally make anything! The rooms are clean and spacious. Not a huge resort if that’s what you are looking for. Best feature is 7 mins from airport..at your hotel and on the beach in no time!! No 1..1.5 hr bus ride.

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Private  - 

Verified Purchaser

Riu Negril: Awesome

Resort is clean. Great service Staff was quick to respond to any issue that was brought to their attention . Staff was very friendly Both buffet and a la cartel offered great food and good variety

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Private  - 

Verified Purchaser

Riu Emerald Bay: great resort

a few prblems but nothing serious this is the cleanest resort we have ever stayed at from check in to checkkout ran like a clock the drinks are not up to par the bar tenders says a lot of people note on that they are sure not 5 star class may be 3 in that catagory everthing else is great.

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Patty  - 

Verified Purchaser

Riu Palace Antillas: In need of upgrade badly

The rooms are outdated, the bed was horrible, the wood furniture on the balcony without even any cushions.The food was plentiful but the meat was tough! The grounds and area very well kept and clean. Front desk does not do much to help you when needed. Loved Aruba but will not return to this resort. For a 5 star hotel and the money spent definitely NOT worth it. Sunwing reps were amazingly helpful we did 4 excursions with them loved every one. The photo shop in the LL inside the door took s [... read more]

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Lori and Kellie  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Riu Palace Cabos Son Lucas, Mexico

The resort was absolutely beautiful. The rooms very generous and clean. The service in restaurants, rooms and the grounds was stellar. We had a fantastic time. Check in and check out was very friendly. When we needed something brought to our room, the reception desk was very helpful and service was quick.

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Freito67  - 

Verified Purchaser

Riu Vallarta: Great vacation

Very clean well kept resort, beautiful grounds, pools and beach. Never overcrowded, no line ups in buffet. However downside was no reservations for alacarte restaurants, first come first serve therefore over an hour line up to get in. Lots of variety of food choices..good mixed drinks. Helpful and pleasant staff, always good supply of towels in room, good water pressure and always hot. All around probably best resort we have been to!

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Private  - 

Verified Purchaser

Riu Caribe Cancun: Was a nice resort..

Took our first trip to a RIU resort last week- April 2018- Previous posted reviews are accurate the resort is quite nice, clean and centrally located in Cancun- The food was awful over salted etc. little day to day variety. The staff were the very friendly, helpful and engaging.. Rated as a 4 star likely more of high 3. All problems that did exist were easily overlooked. Improvements to the food would benefit the resort..

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Herc44  - 

Verified Purchaser

Riu Santa Fe: Great resort!

Nice hotel, grounds are clean, pools are awesome, food was good and staff was helpful. Only complaint is that it's really load late at night because of drunks coming back from partying in town. Other than that it was a great week with amazing weather.

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MiSh  - 

Verified Purchaser

Riu Palace Jamaica: Great getaway!

Great food with lots of flavours at all the à la carte and the buffet. Very clean and service is outstanding. Everything is close within the resort and only a few minutes from airport. Very happy with our first trip to Jamaica! We will return to visit another part of the country.

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JoMa  - 

Verified Purchaser

Riu Flamingos: Beautiful Resort

Very well run resort. Clean, phenomenal food & service! Could use a pool for adults that are not interested in partying! Disappointed in the amount of food wasted by some vacationers, nothing to do with the resort, but maybe people should be charged for what they leave on their plates.

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Private  - 

Verified Purchaser

Riu Merengue: Needs upgrading

Hotel room and service staff were good. Beach and resort needs upgrading. Food was not at 4star Resort standards. Number of Restaurants was limited. Wine was not good(almost undrinkable) This was my second time at this resort and was disappointed this time.

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Private  - 

Verified Purchaser

Riu Flamingos: Amazing resort

Riu Jalisco was a great resort. The buffet and the a la carte restaurants were great except the oriental / Asian one (think it's called the Grand Dragon). Service was great. The room was clean. We also did the "amazing day" excursion and it was truly amazing.

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Sally  - 

Verified Purchaser

Riu Playa Blanca: Beautiful resort

The hotel was fairly new, very clean and modern. Well maintained, services were great. Everyone was very polite. Lobby area was well kept and comfortable for relaxing. Food was good, lots of varieties, there is something for every taste pallet. Beach was different...not the typical white sand but greyish which I liked for it is different. Very clean beach but not the best I have been to. Pools were very big n nice I really like that this resort was just 7 mins away from the airport.

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Private  - 

Verified Purchaser

Riu Republica: Highly recommend!!!

Booked this hotel last minute with recommendation from the rep at Trip Central. I was sceptical because I usually book smaller resorts, I will definitely be returning to Rui Republica. Everything about this resort made my vacation great. Although it is larger it is layed out very well and no problems navigating the grounds. Restaurants were all wonder, although the best steak was not at the Steak House but at the Spanish restaurant. No reservations were required and we never waited longer than 2 [... read more]

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DW777  - 

Verified Purchaser

Riu Negril: Excellent!

We booked a garden view room and received an amazing water view. The way the hotel is built I would think almost every room would get a view of the water. The room was spotless housekeeping did a fantastic job. The buffet was huge and the food was good. We went to 2 specialty restaurants also good. We came home with bigger bellies than we went with ;). Non stop entertainment at the main pool, on the beach and in the evenings always something to do. The beach is amazingly beautiful you could wa [... read more]

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Magana2018  - 

Verified Purchaser

Riu Caribe Cancun: Unforgettable Vacation!!

Our family of 8 just returned from an incredible trip to the Riu Palace Penninsula Cancun. We travel often and have experienced many different hotels in Mexico but this hotel is now our most favourable! The hotel was immaculately kept clean and all staff were exceptional and very professional. All staff truly went above and beyond to help make our vacation unforgettable. My son and I have gluten and dairy allergies and upon speaking the chef on the first day, they prepared special gluten free pa [... read more]

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Private  - 

Verified Purchaser

Riu Santa Fe: Resort is always a beautiful view...

Wasn't happy with the food at all this time...4yrs ago when we went the food at the buffet was fantastic..this time...not so much. A la carte system is terrible...you cant book your time u want..u have to go to them for 6pm ..line up...put your name in...you might get in when u want...they only have two sittings...which is ridiculous for that amount of people...and with more than half the restaurants empty while you are in having your dinner... They should go back to the old way...make reser [... read more]

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Joslyn  - 

Verified Purchaser

Riu Santa Fe: Resort is really nice

We were at this resort in 2014..food at the buffet was great ..this time not very good at all..the a la cartes were not good at all..compared to 4yrs ago.they have really cheapened up..u can't book your a la cartes. .u have to go by 6..put your name in..even then u may not get it. ..they should go back to letting u book your a la cartes when u have your meeting with sunwing people. .for these reasons ..I really doubt we would go back..or would I yell people to go...jo goddard

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Private  - 

Verified Purchaser

Riu Emerald Bay: A wonderful resort

A beautiful resort Very clean and really nice staff Good food and drinks Clean pools and excellent service Would not go around Easter again as the hotel was really full and a lot of kids The out trips were OK but because of the Easter holiday they were packed An isolated location

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