Blue Bay Grand Esmeralda: Blue Bay Review

Pools were excellent, especially the one furthest from the beach. The beach area was nice but the water not so much. Very muddy, not the Caribbean sand we are used to. That’s ok though, just a quick 5 or 6 minute walk south brings you to an incredible beach. Spent our time in the water at that location. Food was ok. You will always find something to eat, you won’t go hungry. Staff was so good, especially in the buffets and restaurants. Grounds were impeccable and the bed was comfortable [... read more]. Room was good. This was our first trip to a resort with kids and was pleasantly surprised by how few were there. The Black and White bar needs a complete overhaul. Kinda sad because this is the only bar here. Recommend?…. Maybe for a week. 2 weeks is too long here.

Wyndham Alltra Playa del Carmen: Great Resort

I love the coffee shop it was amazing all of us loved it . Buffet was great, amix of Mexican food as well as international. The most amazing thing was the service. Every single staff member was amazing. I had a junior suite , it was great however at night I could hear everything from the outside so I did not like that too much. Also, the entertainment team will only play music in English which I was okay with but I would’ve love to have more Latin music sin I was in Mexico. The locatio [... read more]n of the hotel is good, is right on 5th avenue, so you can walk at night or anytime.

Blue Bay Grand Esmeralda: Has potential, but fell drastically short on quality.

Resort listed as a "Luxury" 4 star but is at best a 3. You are welcomed with sewer stench around the lobby building and in areas on the grounds. Half of the public sinks were broken with noticeable urinals clogged or in disrepair. Ceilings in each public area were spotted with water stains from leaks and the thatch roofs had holes. Activities building was under construction as was the entire spa. The gym had half of its cardio equipment broken. The beach is small and has little to no shade cove [... read more]rs unless you pay extra to be in the time share/VIP area. The pool side is similar, with little shade coverage and a lot of seats in the heat of the sun. Expect to be at the pool/beach before 7am to find any covered seats. Food is fairly good at the buffet and the pool taco stand, but a al carte restaurants fall short. The specialty dinners are overly salted, and you are limited in dishes. It is an all-inclusive, but they tell you no to a second dish while serving sizes are small. The reservation system for meals is very broken. Yet, they only book one day in advance starting at midnight and by 8am most spots are taken. Not a vacation when trying to schedule activities by some limited timeframe. The salad bar at the restaurants is usually picked clean by the later time slots (9pm) for dining, so it feels less of a nice restaurant and more of rush to get you out. BBQ buffet by the small pool was good for meat lovers. Buffet had decent selection, but the lines were a mess and more a free for all so go with patience and it is more enjoyable. At night, the main buffet has a solid sewer smell in the waiting area outside. Bars were junk and the 24-hour sports bar is more of a barn with cheap lawn furniture. Reminded me of university where you hose down the place at the end of the night and no class to the location. TV's in bar were playing the resort advertisement on loop instead of sports games and asking for them to change the channel got no response. The lounge bar was again a patio with lawn furniture that was uncomfortable and cheap. Service was almost non-existent. Even with tips the staff ignored you and you were left to line up to get your own drinks/food. Asking for a bottle of water was refused most of the time for lack of supply and you are directed to get a cup from a dispenser. Self serve coffee machines were often broken and the Black and White bar (24 hour) usually had a long line for drinks. Stood first in line several times and watched myself or others passed over so the bartender would serve fellow Mexicans instead of the next customer. The cart shuttle drivers almost run you over and don't slow down while you are forced to share the same pathway as the work vehicles. Luis at the restaurants and Aldo at the main buffet were great though and engaged in good service. Room was in disrepair with lights hanging from ceiling holes, rust stained mirrors, and never consistency on towels or even leaving toilet paper. Sinks have no plugs and face cloths appear to be a mythical item to obtain. Leaving tips was lost as service did not change. Even had a welcome package for another guest sent to the room and it clearly was marked for someone else on a different floor! The company was great, and the sun was awesome. The pool areas are fun even if shaded seats are hard to get. You can get some reprieve from the sun under the bridges by the pool. The resort has space to be great, but just is run down and the workers don't seem to care. If not for good people I travelled with and met there, I would have been very disappointed with my vacation. At full price this is a rip off and quality is definitely low. If the damaged areas were fixed, and the service showed they cared at least a little, this could be a good place. In the end, it looked run down and with staff constantly wearing "Resting B**** Face".

Bahia Principe Escape Sian Ka'an: Very good facility

Potentially a seven star resort if the staff would be more attentive to the quality of cleanliness in the rooms. I also recommend that everyone check all payments when check out because all receipts are in Spanish. We are very happy with our stay and would recommend to everyone

El Dorado Seaside Palms: Beautiful resort

This was my second time at this resort. I went as one of a group of nine this time and stayed in a luxury junior suite. The other 8 stayed in swim-up rooms. Enjoyed everything from the room to the views, service and food.

Sandos Playacar Beach Resort: Family get together.

The resort itself was amazing. Very friendly staff, very helpful. Lots of food options and the grounds and beaches always well-kept and clean. Unfortunately, the shuttle to and from the resort was terrible experience. Would not recommend BDExperience. When arriving we were held on platform for over an hour meanwhile being bombarded with offers of taxi rides that would get us to resort immediately. We felt we were being pressured. On leaving resort we were at the lobby an hour before schedul [... read more]e pickup and actually stood outside waiting. The attendant went to speak to a driver of a van and came back and said that was not our van. BD Experience said the van was there at the scheduled time. So, we had no other choice than to obtain a taxi to the airport. We feel this was a tactic to force us to use a taxi as we had a time limit to get to the airport. Please let your future customers aware of this.

Grand Sirenis Riviera Maya: Fabulous Vacation

The resort, beach, and rooms were beautiful! The pool is also incredible, we loved the lazy river also. The Ala Carts were excellent, however the buffets and quality of alcohol was mediocre for sure. The bar tenders well I’m not sure if it was because the didn’t understand however my husband got a different rum drink every time. Sometimes white sometimes dark sometimes with diet and sometimes with regular. Overall great resort.

Tukan Hotel Playa Del Carmen: Great Resort!

This hotel is perfect for anyone who is looking for a basic and clean hotel to stay at while in Playa del Carmen. It is centrally located and is within walking distance to the beach, 5th ave and all the surrounding shops and restaurants. The staff were very helpful and responsive. The only negative thing I can say is that sometimes in the morning the cleaning staff talk very loudly and it can be a bit disturbing.

Barcelo Maya Beach Resort: Family Vacation

This is a nice resort. There was no entertainment for my kids to participate in. I was waiting for an entertainment group to take my both sons and give the best vacation for them. My room was not cleaned just 1 day and had to call in. The beach was not good, very dirty and smells. If you are not paying attention to where you are walking when inside the water on the beach there are big bumps. The staff were friendly, the restaurants were nice. I would go back if they can clean up the beach. The b [... read more]ar service was not good, i was standing for like 5 minutes and some dudes come and get serviced before me. I have 2 children and a wife to get drinks for and this happening to me turned me off. The weather was good but no proper music to have while sipping a drink while laying down on the chairs at the pool.

Catalonia Royal Tulum: Great beach resort

Re. Covid, only a few servers wore masks. Not a single guests wore any. Tables were somewhat distanced from one another so it felt safe enough. There was no sanitizing of any chairs or public areas we saw.

Bahia Principe Explore Coba: Great spot

This is our 3rd time at grand Bahia, everything is very clean , grounds are well kept, pools are immaculate, food at the buffets is great , it is a big resort with multiple hotels , but is easy to get around , with their Trollies , a la carte restaurants are great , the kids always love the Japanese show lounge dinner . The only thing I would say negatively would be that the rooms at the coba are starting to get outdated,but are still very clean and well appointed. And post covid you no longer h [... read more]ave full access to the other hotels on the site. All in all it was another great stay at grand Bahia !

Ocean Coral Riviera Cancun: Good Resort

Just returned from a week long vacation Nov 13-20. The resort is very clean, renovations being done on some of the El Beso privilege and regular rooms and the Villa Marina restaurant(which is running temporarily in the evening outside at Ocean Burger. We stayed in El Belso ocean view 4401, which had a great ocean view. Minor problem with deadbolt it wouldn’t latch . Went to reception, maintenance was at room with ten minutes to fix it. Deadbolt fixed but now door won’t lock when leaving R [... read more]eception called again came 30 minutes later and after 30 minutes fixed and works perfectly. Great service. Huge covered balcony two chairs and a table Buffet lots of choices. Good food but it was not all that hot. If you like it hotter, they have a microwave for guests to use. Waiter service at the Adult pool was the best we have ever experienced anywhere. Ricardo is a tireless worker and how he remembers what you were drinking is amazing. El Beso for lunch one day, the fish tacos are amazing and so is the ravioli and grilled sausages(appetizers). Went to Ocean burger for lunch one day, was very disappointed. Processed hamburger Pattie’s , very dry, bun dry, ordered signature Coral burger came undressed had to ask for lettuce, onion, no pickles no peanut sauce, which is fine but why have signature burgers listed and not dress them according to their menu. Found that strange. Will not be eating at Ocean burger again. Dinner at the Italian (in door), minestrone soup was good as was the ravioli, Caesar salad is good but a different presentation ( full romaine lettuce leafs with salad dressing, croutons and cheese , you have to cut it up and mix it up). Had the seafood linguine (which is technically an appetizer) but they made it my main it was very good. My husband had the chicken parmigiana with angel hair pasta and he was disappointed, chicken was over cooked and dry and a very small portion of angel hair pasta. Enjoyed the Abba tribute outdoors one evening. Very entertaining. Breakfast at the buffet, standard fare, good, great service , something for everyone. Lunch at Route 66 very good the seafood ceviche delicious nachos , quesadillas and chicken nuggets all good Dinner at the buffet on Italian night, a little underwhelming. Pasta was good as was the chicken parmigiana. They need more people manning the pasta station to get the line moving but I understand everywhere is struggling with hiring staff. Overall good but would not have suspected it was Italian night if I was not told in advance Dinner at Villa Marina tonight excellent Carlos the waiter was great. Chocolate martini from lobby bar is delicious . We did experience issues trying to get new pool towels, but wasn’t a show stopper for us, we just kept ours the whole week. The beach was well maintained and the setup with chairs and palapa’s are plentiful and close to the ocean. The ocean was warm and for the most part sea grass free. My observation of this part of the coast is that the water is not the aqua blue that I am used to seeing further down the coast towards Playa del Carman and Akumal . Overall enjoyed our experience at OCT.

Catalonia Royal Tulum: Beautiful quiet beach

The hotel grounds were openly lovely…natural rustic bridges that extend over the fish pond and lead to tropical mangrove trees w local people friendly animals creating shaded cover along the paths to hotel rooms. Very romantic feel. Rooms were exactly as pictured in their web sight and our maid, Paula, met us every day w a big smile n friendly warm demeanor. Rooms were very clean. It was a surprise that there was no elevator. Good thing there are only 3 floors! Staff very polite n friendly. Ma [... read more]rtha in the spa was able to fix my back from 5 years of consistent 24hr pain. She was amazing! …was the best sleep I had for years. Shout out to Daniel, guest services, who was able to address every concern (many Europeans seem to smoke in non smoking areas)…need a reservation when everything is booked?..he’s your go to guy. Reservations are required for dinner at any of the 5 restaurants (there is 1 other restaurant at the beach called “Beloved” but u must upgrade for $120 or $60 for a minimum of 3 days open to u for all meals if u purchase it) so I suggest you book as many as u can ahead of time for ease and comfort. They also offer a romantic dinner on the beach w exclusive service for a price of course. It looked pretty inviting! If u forgot anything, they have a few shops that can cover every need. Pool area is very well designed w cabanas near by to lounge on. Entertainment team was non stop. Though there was some construction near the pool, the hotel did their best to control the noise which was not significant at this time. Food overall was a bit of a let down; Somehow, I was expecting better quality. Hotel is almost an hour from the airport. I must say, The highlight of this trip was the beach! Gentle warm Caribbean waves adjacent to undeveloped properties to one side makes this property seem exclusive.

Barcelo Maya Beach Resort: Spectacular resort

My husband and I just arrived back from a holiday at the Barcelo Maya Beach Resort . It was a wonderful experience from start to finish. The resort grounds were pristine with staff working continually to make it perfect. All the pools are amazing with different designs in each. Lounge chairs are plentiful making it easy to sit and relax anywhere. The food is excellent in the restaurants and the buffets are good with many different dishes. The staff were all very friendly and front staff helpful [... read more]. Highly recommend.

Bahia Principe Escape Sian Ka'an: Everything was back to normal at the Sian Ka'an

Everything was great! My only suggestion is that since the Sian Ka'an is away from the beach, the pools are what vacationers here are going for! If you book a basic room, you end up on the far side of the resort with the plunge pool away from all amenities. Extremely boring! It is best to book at minimum a Superior room as these rooms are in the larger part of the resort were there are 2 pools, the snack bar and a much closer walk to the main entrance. I think anyone who's been here would a [... read more]gree! Other than that, the food and service were fantastic.

Akumal Bay Beach and Spa Resort: Not a 4.5 star anymore but the price is

The maintenance requires a lot of improvement boards needed replacing on the decks, to the point of being dangerous. Serious lack of beds on the beach, requiring people to wake up at 6:00 am to reserve with a towel. Food was good but lacked variety, stupid things like the orange juice in the morning was so watered down, especially my last day, out of 7 days 2 were not watered down. The pool was not clean top four inches of the walls were greasy with suntan lotion and algae This was never the cas [... read more]e before. Ceiling fans in the lobby were not working and turned off, or one in two working. AC in the rooms working but no control over temp it was cold or off. I expected things to be different after covid but not to this extent. There is a great attitude from the staff in general, grounds are kept pristine but chairs not stained, taps in the room were mismatched. I realize they suffered a lot during covid but example a couple from england reserved a year ahead because there was a kid's club, which was great in the past, but when they arrived it was closed. I would be hard pressed to say I would return after 4 visits.

Bahia Principe Escape Sian Ka'an: Amazing resort

What an amazing place. Absolutely loved it, the staff were some of the friendliest people I have ever met. Very accommodating and always pleasant, just brightened my day. The hotel was always clean, staff always working hard to keep it that way. The trolley service was outstanding. If you were walking the staff would stop to see if you needed a ride Thoroughly enjoyed our time there and would go back again.

Sandos Caracol Nature Resort and Water Park: Sandos Caracol Eco Resort - average resort

Hi, I went to Sandos Caracol Eco Resort with my husband for 7 nights. We booked a superior suit with butler service, and we did not receive any of the amenities stated on Tripcentral. The room was clean, however, the beach was very rocky, not suitable for beaching. The food was average. The resort smelled of sewers. This resort is suitable for families with young children.

Grand Sunset Princess: Amazing resort

This resort is large but they do have shuttle that takes you from one place to the other I would recommend this resort to anybody we had a fantastic week and I can’t wait to go back… The only downside was the timeshare that they get you as soon as you enter the resort

Barcelo Maya Riviera: For the $$ can't be beat!

If clean is your thing than this is the one for you! Beach is very nice with a gorgeous view however you'll need water shoes as there is coral here and there...pools are fabulous & both swim up bars. One with music the other without & nicely spaced between the two. Service everywhere was excellent except at the front desk. Each time we called or stopped by and inquired information etc. about something it was as if we were a bother and NEVER a smile. I found this odd considering every othe [... read more]r employee throughout the complex was always in good spirits and friendly. Food...what can I say other than fabulous. Everything was incredible and cooked to your liking. Favs were steakhouse, Mexican & Japanese but all were as said AAA even the buffet! Rooms...spacious, clean with all amenities, stocked bar daily, we loved the tub on the patio & plenty of hot water 24/7. Value...I've personally paid twice if not more at Bahia, Secrets adults only etc. to get similar if not less than what was offered here. Location...I only give this a 4 star as the location is over an hour away from the airport and 30 min to Play Del Carmen.