Iberostar Selection Ensenachos: Had a great time!!

They even had nachos! Beaches were beautiful with a couple hundred meters of fine white sands and turquoise blue water. Food was much better than expected. Room was large, clean, separate show and tub. Water was hot when needed with good pressure. Staff was nice, with mostly great service. Would recommend.

Iberostar Origin Playa Pilar: Family Fun

This hotel is great for both couples and families. The rooms are updated and modern. The facilities, such as the pools and kids area are amazing. Everything was kept clean and in working order. Many days you will see the manager on site interacting with guests and staff in a very pleasant manner. The entertainment staff work so hard to make sure that guests are having a wonderful time. The kids club make sure that the little kids are having a great time as well and the parents don't need to [... read more] worry about their little ones. The only thing that I feel falls a bit short is the food. There could be more variety for breakfast, lunch and dinner. Wait times are and can be quite long at the hot stations such as pizza and pasta. There could also be some improvement in the beach area. This area could be cleaned up quite a lot with the number of rocks. Perhaps raking the area every morning would make it beautified. These would be the only areas that I would say needs to be worked on. This is a resort that my family would for sure go back to. Thank you Iberostar Playa Pilar for all your hard work at the resort and making our family vacation a great one!

Iberostar Origin Laguna Azul: Fourth time to this resort!

I have been 4 time to Laguna Azul in Varadero, and this was the worst it has been. We arrived and there was no proper room for us. The staff was gracious enough to give us a room for a short period to make it a bit easier. The no water issue was also a big problem the first few day. After these issue everything seemed to come together for a fantastic vacation. I love this resort, but they could improve some areas.

Iberostar Origin Laguna Azul: Beautiful Resort

Staff was very friendly, the shows in the theatre were wonderful. Rooms were very clean , however the king size mattresses were uncomfortable, double bed mattresses were better. Buffet was good, but for a big resort it would be better if it had more stations for fresh cooking because the lineups for eggs and omelette s were very long as there were only 2. Overall the resort is beautiful with amazing views from the 5 th floor fitness centre! Don’t wait to check out the 5th floor, it’s a g [... read more]em!

Iberostar Origin Bella Vista Varadero: Great time at Iberostar Bella Vista

We spent a week at Bella Vista at the end of March. Had a great time. The resort was very clean, good food and very friendly staff. Although we had to wait until Sunday morning to make our la carte reservations for the next week, we managed to go to 3 and thoroughly enjoyed the food! The beach was beautiful and the pools were great. The beach party was great fun. Beds were very comfortable. The entertainment was very professional - better than I have seen in Punta Cana or Mexico. Interne [... read more]t service was available in the lobby and our room at 1 pesos for 1hour. Sometimes it was hard to connect but it didn’t matter, we were on vacation. I would recommend this hotel.

Iberostar Origin Playa Pilar: Team are amazing at the pool,

Annie, Lindy(sorry maybe spelling wrong) and Rambo, excellent staff, an asset to have them. Very clean resort. Need to work on the drinks a little more. Great holiday would go back but like beach. Pool was lovely

Iberostar Selection Ensenachos: Great Resort

Service was exceptional..Everyone worked very hard to ensure you had a great vacation.. loved the room...spacious and clean with a large patio.. Plenty of hot water and towels...Beach towels were in your room upon arrival..grounds are well kept and beautiful . The gardeners have done an amazing job re planting and cleaning up after the hurricane...WiFi in lobby was only one peso for an hour..did not need adapter for charging my devices..

Iberostar Origin Bella Vista Varadero: Beautiful Resort

This was my first time at the Bella Vista as it is a new resort. I typically go to the Iberostar Laguna Azul, the Bella Vista is absolutely beautiful. Very Modern although I do not typically enjoy modern when in the Carribean I very much enjoyed this one. Our room was spectacular, we were told right away that our view would be breathtaking, and it certainly was that, we were ocean front AMAZING! the food was excellent for the most part. The only complaint i have is the set up of the buffet, not  [... read more]enough room for people to lineup, at full capacity this will be a problem causing people to complain. Luckily for us we realized soon enough for breakfast and lunch the Seafood restaurant doubles as a buffet during the day. The entertainment at night is also a Nice touch in the lobby as this resort does not have a disco. Lastly, the staff are amazing, from the servers, to the bartenders, cleaning staff reception etc great job. Also It is a first for me to see the bartenders as trained as this crew at the Bella Vista. Im impressed and keep in mind for the last 6 trips of mine were all at the Laguna Azul which is my go to place, i now have another go to location in Varadero. The very last comment ill make is, i am also a beach girl, this beach was not my favorite as it is quite small, however we made it work it was still stunning when the waves finally decided to calm down. Thank you to the staff at Bella Vista and the beautiful Iberostar accomodations.

Iberostar Origin Daiquiri: Nice resort on the decline

It was probably nice at one time but it is not being maintained due to lack of parts and resources. For example, no handle on patio door , safe and fridge don't work. The food was very bland and always the same every day. Havanatur were always late. One excursion was cancelled and we were never notified.

Iberostar Origin Laguna Azul: Great Resort

The resort was large, lots of pool areas to choose from whether you wanted to relax or enjoy the various activities. The buffets took some getting used to, finding something that you felt comfortable eating however as the stay went longer the comfort with the food was good and was quite acceptable. There were some issues with the 1st room but we were given a new room and all was fine...4 out of 5...we enjoyed our time!

Iberostar Origin Laguna Azul: Beautiful

We had a great time. Staff was amazing and the resort was so comfortable. I would definitely recommend it and definitely go back. The food was surprisingly good. Lots of entertainment. The beach was gorgeous.

Hotel Mojito: Excellent resort

The room and the bathroom was very clean ....Excellent white sandy beach....the shows were ok....could have been a bit more entertaining. The disco was not very popular....music needed to be updated more to gravitate the tourist.

JOIA Paraiso by Iberostar: Very clean, relaxing vacation

All of the staff would acknowledge with a pleasant Ola and there was always some cleaning of windows, floors, bathrooms in common areas, pool area. The rooms were generous in size and the turndown service at night was always a pleasant refresh of the room. We would return again. All 3 pool choices had something to offer every day. The food choices were very good at all the buffets and especially the specialty restaurants. There was never a line up to get into the food venues. The entertainment w [... read more]as very well done also.

Iberostar Origin Playa Pilar: Awesome Week!

We just returned from a week at Iberostar Play Pilar (March 16 - 23), and had a fantastic time. We were in a room on the 3rd floor of Building 15 so it was a bit of a hike to the main lobby, buffet and beach, but it was nice and quiet, and had a great view of the water. The room was clean and AC worked very well! The buffet was good - servers were great and very hospitable. Food was pretty decent for Cuba - a few misses but lots of variety and we never had an issue finding anything to eat. [... read more] A la carte restaurants were overall excellent - the Japanese was hands down the best one, and Mediterranean was very good as well. The Gourmet wasn't as good as I was expecting but was still decent. Beach was a bit different than what I'm used to but I enjoyed the boardwalk and there are still lots of beach chairs on the sand to sit and have a good beach experience. The water was beautiful and clear, and snorkelling off the beach (WWII shipwreck there which was cool) was one of the highlights of the trip! We walked to Playa Pilar once from the resort and it was very nice, but we decided to just stick to using the resort beach as it was still very good and close to the all inclusive bar :) A great week and we will definitely be back!

Iberostar Origin Bella Vista Varadero: Very nice front beach!

Service: Beach towel service was not so great however it's there procedure to pickup a new one at 9:30 am each morning for an exchange Washrooms: by the end of the day, they don't refill the toilet paper in the common area. Food: general selection of food to eat, tasty good :) Breakfast: eggs, omelette, waffle, pancake, etc Lunch: pasta, chicken, pork, steak, rice, beans, etc Supper: pasta, chicken, pork, steak, rice, beans, etc They had special sushi event and barbecue! Snack bar is con [... read more]venient if you like: Hot dog, fries etc A la carte: long line-up, booked-up so fast, not even worth it to go because same meal is included in the general buffet restaurant.(italien, japanese, cuban, steak house) Busy resort and lots of chairs however I still recommend saving a spot and chair in morning with and old towel of yours. Weather nice in morning and is abit chilly at night time. exchange money at the resort: 100us =87 cuc / 100 cdn= 70 cuc Tourism money Good entertainment during the day and night Wifi: 1 peso - 1 hour

Iberostar Origin Bella Vista Varadero: Great Vacation

This is a new hotel and we just loved everything about it. There are no cons from us in regards to this hotel but there are many pros that made our vacation amassing. Highly recommended from us for a vacation in Varadero Cuba.

Iberostar Origin Bella Vista Varadero: Beautiful new hotel

We were a party of five adults and just came back from a week vacation in Iberostar Bella Vista Varadero. Everything about this hotel is superb. Keeping in mind that you are visiting Cuba and carry a positive attitude once on vacation, there is nothing to complain about our stay in this hotel. The hotel is brand new, clean to perfection, excellent service, rooms larger than most hotels we have been to, amassing food and drink quality and the best beach around. I recommend this hotel for vacat [... read more]ioners with positive attitudes and we will visit this hotel again soon.

Iberostar Waves Dominicana: good resort, excellent beach

This was our second year in a row at the Dominca, 9th time with Iberostar. Upon arrival we asked to change rooms as our room was located facing a thatch roof to one of the restaurants and was extremely noisy. Reception told us they would be move us the next day as no rooms were available at the time. The next day, the room we were to be moved to had a problem with the air conditioner, and we had to wait another day. They did offer to move us to a junior suite, with double beds which was no [... read more]t acceptable to us. They did move us to a nicer room on day two. The frustrating part was it took a fair amount of time spent in the lobby with reception instead of enjoying the weather and sitting at the beach. The one comment I did not appreciate from the front desk staff was them saying 'you get what you pay for' in reference to the first room we were put in. I thought all the standard rooms were the same price when we booked with trip central. The food was what we expected, maybe even a bit better overall than last year. The beach is the main attraction for us and this resort has ample beach front. White sand, no rocks and you can walk for miles. We found that the staff sometimes went too far with the afternoon activities at the pool and basically would force people into participating in their games, going as far as restraining people who wanted to opt out. I know my wife didn't appreciate being forced into their bikini contest. The nightly entertainment is typical for a resort, some nights decent, some nights no so good. We did find that the staff were less attentive this year than last year, and overall are not as friendly as staff in other countries in the Caribbean. The grounds are fairly well kept. We will return to Punta Cana, but might try one of the other Iberostar resorts the next time around.

Iberostar Selection Playa Mita: Great getaway

This resort had a lot to offer to all types of visitors. I joined my daughter, son-in-law and two grandsons, ages 10 and 7, who were on their school break, and we all enjoyed our stay. The staff, amenities, programmes, food, drinks, and of course, the beautiful Pacific, made for a wonderful time for all of us.

Iberostar Origin Laguna Azul: Fair Resort

All in all our stay at Laguna Iberostar was enjoyable. It got off to a rocky start which cost us a half a day into day two. We were initially brought to our room and discovered no door to our bolted down safe!!!! That was first of a couple of things wrong. With no safe to put our stuff in, we were forced to carry our passports around and money until it got solved. Our daughter and her boyfriend's room same thing, no door to safe. Really???? No shower head up on wall of tub. Same thing in o [... read more]ur daughter's room. Three big cigarette burn holes in our bed spread. That wasn't too inviting. We went back to desk and spoke to ladies. They sent us on a run to look at two other rooms. Again, no door to safe and one room we couldn't even get into. Also, our daughter's initial room wouldn't even automatically lock when they left. Another issue. So the front desk informed at 9ish pm to come back tomorrow around 10 to check about another room for us as people were going to be leaving then and we would have to wait till rooms got cleaned before we could move which brought us to lunch or after. When rooms were cleaned we had to go over and let ourselves in to check them out and go back to desk to let them know. We just got so annoyed with the run around we got, that we went right to Sunwing rep and in conjunction with Guest service manager they asked what they could do to make up for it. Guest manager offered us a "Private breakfast" and I said no!!! I want a massage each for all four of us!!! Our Sunwing rep made it happen. Also, they left a bottle of rum and an apology letter in our rooms. So, all in all the week went very well once those issues were fixed but we should not have been made to wait that long for it to be solved and if we had not gone to our sunwing rep I'm not sure how much more of a run around we would have gotten. Grounds, beach were all great. It's not a great feeling when you walk into a room which you are supposed to be staying at for one whole week and see unfinished things like this. Disappointed at how Cubas resorts are running down. We have been to Cuba six times and never to the same resort but it would be nice if they kept day to day maintenance on things. Safes without doors is a big issue. You need your customers to feel comfortable and safe. Thank you in advance for your time. Sherry and Robert Wells.