Riu Emerald Bay: Awesome Experience

The Riu Emerald Bay is a beautiful resort. It is immaculate and well maintained hotel that leaves a very good first impression. We cannot think of anything negative to say about the place, save that they choose to serve Pepsi Cola which is my husband`s least favourite soda. We met many repeat customers during our stay and now we know why. The food was exceptional, the drinks were amazing, the beach is beautiful and service is first rate and always friendly. We will definitely consider retur [... read more]ning and looking at other Riu resorts in the future.

Riu Republica: Awesome Vacation

This is our 3rd time at this resort. It is very clean and spacious. The food was good and drinks as well. Plenty of options for both. As for the pools many options quiet , party pool and many activities. Hotel animators are very good as well especially Blondy69 and Manta. Sad not seeing Chanty because she always made you feel good and got you going. Beach is beautiful and clean as well. No complaints at all. Will go again for sure!!!

Riu Palace Paradise Island: Great location and impeccable service

I was worried when I read the pre renovation reviews that this place may not have been for us. The service from the staff and people in general in the Bahamas was the best we have received in any of the Caribbean countries we have been to. From cleaning to wait staff and staff off site during our excursions and taxi drivers. The hotel is beautiful. Food was great. Pool and beach were great as well. You did have to wait in line at supper for specialty restaurants. We waited 20-45 mins on  [... read more]average. This wasn’t an issue for us as there is often a wait at home for a specialty restaurant. That said they could simplify the process by taking reservations. The only thing we could fault was entertainment at night at the resort. Mind you you are next to Atlantis ( 1-2 min walk at most) so it may not be worth the investment as many people leave to take in the Atlantis. At Atlantis there is a comedy club and a casino. Also multiple restaurants,bars, and shops to see in the hotel and the marina village. We felt safe at night. Great water park and aquariums during the day Thanks to the Riu for a great visit.

Riu Flamingos: Excellent resort!

From the stunning courtyard, fabulous food, clean rooms, friendly and efficient staff, beautiful pools, and uncrowded / breathtaking beach, I will recommend this resort over and over as well as visit again myself. Never have I had reception call (with perfect English) the room to make sure everything is to my liking, and again to follow up on a delivery request to confirm it arrived and was to my liking. 5 stars +++. Well done, Jalisco!

Riu Emerald Bay: Great resort

Everything was Good except the elevators were VERY slow xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Riu Palace Antillas: So Relaxing

We had an amazing hotel. Friendly staff and great service. The resort is a little tired and could use a refresh! There are no reservations for dinner so that took a night to figure out. We enjoyed the entertainment. Book with the hotel or your tour guide for off resort excursions. The beach vendors may be cheaper, but trust me there is a reason.

Riu Merengue: Very nice resort

Beautiful grounds, very lush. Lots of food choices. Staff very friendly and accommodating. Grounds, public restrooms and restaurants meticulously cleaned. Beautiful pools. Just two negative points: We did not have hot water most of the time and there was quite a bit of mold on the bathroom ceiling; the bathroom fan did not work. Lots of shelter on the beach but the sea was rough and red flagged every day. There was a noticeable musty smell to the room. But otherwise a very enjoyable trip.

Riu Flamingos: Great vacation

This resort was picturesque, beautifully kept grounds, clean. Food and drinks were very good. The Spanish coffees at the main buffet were amazing, as was the service. The beachfront was quite large with a great view of the mountains. The fridge in the room was always stocked with water, beer and pop which was a nice feature. The only issue we had was our ground floor room had a terrible smell at times (sewage) that seemed to be coming through the ventilation system so we would have to leave the [... read more] door open. There also weren’t any umbrellas on the beach for shade unless you wanted to pay 200 pesos per day! We thought the nightlife/entertainment would have been a bit better/ran later into the night, especially with a disco on the resort. Overall it was a good trip!

Riu Palace Paradise Island: Great Time Lovely Resort

this was our 3rd time at the Riu, first time since the Reno's, they have done a great job clean clean clean, food was very good, Steak house was not our favorite everything over cooked potato wedges were the best . Loved the India Restaurant , not to spicey so go for anyone just trying India for first time. Buffet had great assortment of food, Pools were little cold but Great pool bar, ALL STAFF WERE AMAZING

Riu Merengue: Definitely going back

We had the best time ever..There was always something to eat.The beach was fabulous. The staff was amazing.I loved that we could meander to the bachata resort also.We can't wait to go back.The night shows were amazing the costumes were fantastic.The rooms were immaculate..The balcony was spacious .All in all we had an amazing time.

Senator Puerto Plata Hotel: sold resort

The hotel has been sold. The new owners seem to have good ideas and experience. Time will tell when they actually take over. The food was ok (not great). Hotel was quite old but in good repair. The beach was very rocky and had a red flag for the two weeks .Our departure day we had a power failure no lights or a/c. There was no PA system to keep us informed. Manuella had us in a junior suite but the building was the furthest from all facilities and the room was on the second floor. Pretty [... read more] hard getting up with a walker so we exchanged for a standard room closer to our friends and the dining room. We should be entitled to a cash refund for the difference. The sunwing flight had little room between seats. Felt like sardines. Not impressed ! Sunwing rep was not helpful.

Riu Palace Antillas: Awesome Experience

Everything from service, food, location, entertainment options was top notch. We will definitely return to the Riu Palace Antillas. It is within walking distance to many shops and restaurants and is a very safe island.

Riu Palace Paradise Island: A Wonderful Couples Resort

A very beautifully and clean resort to stay for our my wife and I second vacation since being married... I loved that the staff greeted us with sample drinks upon our arrival. The check in process was fast, friendly and received our room keys within 5 mins despite the long line. Lobby: clean brightly lit and spacious with a nice ambiance, to let you know this will be a very relaxing place to be off the bat. Elevator service was great at off peak hours meaning...after 10am and late nights...  [... read more]we had to decided to take the stairs to get downstairs at one point becuz it was too crowded. Within our 4 day stay... at least 1 elevator was down... this happened twice. It is clear the elevators give them alot of issue but it doesnt take away from the place at all. Room: Clean, no molds, 4 free liquor dispensary bottles located behind a cabinet will be at your disposal including beer and refrsshments in the lower fridge. All public areas, were kept clean, no birds tryna steal the food off the ground or table and no selling of products from locals on the grounds as well. Bar Staff: knows how to mix drinks and do not hold back on the liquor either...nothing is watered down... i loved the pina colada and miami vice with peach snapps(yuuuummmm). Dinning in main buffet area was amazing... if you dont want to sample other restaurants...trust!! The main one will do... The desserts were fresh and fruits fresh as well...no bugs in site. Waiting staff: are slow to come to the table!!! Save time by bringing your cup of juice or water to the table when you sit down to eat. Beach staff: they were seen putting out the chairs n putting them back at the end of the day...i thought that this was an extra nice thing though because people could get up early mornings and run in the beach without tripping over chairs. Main pool area...needs more entertainment and music that is modern... We enjoyed their karaoke and african theme show and dancers. We will be back! Thank you Riu staff

Riu Palace Costa Rica: Going back FA SHO!!!!

The RIU Palace was excellent. The service and staff were all very friendly. The room was very nice and housekeeping was always on top of things. The whole resort was well kept. Lots of space and seating at the pool. No shortage of people offering drinks. The food was great. Lots of selection. Only went to one a la cart and was not disappointed. Our zip lining excursion was a fun experience. The tour guides at the zip line were a good group. Friendly and fun. We are already talking about our next [... read more] vacation being to the same resort. Also, the weather was perfect all week long. Trip Central did a great job helping us plan our vacation and answering all our questions and concerns.

Riu Flamingos: Great trip

Excellent grounds with everything we needed Lots of things to do Great food and great entertainment The pools were great and water was clean and everything was so clean I would recommend this to anyone as I have been to a few and this was right up there

Riu Flamingos: Amazing vacation; beautiful resort

I really enjoyed my stay at the Riu Jalisco! The garden/fountain view is truly beautiful. Amazing food, great shows and most importantly, great hospitality. I enjoyed the activities at the pool and the theatre. One thing that needs improvement is the humidity in the room. Opening the AC introduced a smell. Other than that, i was very pleased with the hotel. Will definitely recommend.

Riu Emerald Bay: Riu Emerald Bay

Excellent 2 weeks in the Rui everything was perfect check in an braclets are done on the bus ride to resort get off bus pick up your envelope wih keys, towel cards and wifi password and head to your room. We upgraded to the tub on the deck 19 floor amazing views. Only complaint which is minor was the elevators.

Riu Playa Blanca: Awesome Resort

We had an ocean view room, clean and always kept clean. Bathroom, bed, size was perfect. Resort was clean and food was always good either in the buffet or Resturant’s. Staff was friendly in the Resturant’s and even more so the entertainment staff.

Riu Republica: Overall this hotel was just, Meh

Flying directly out of Kitchener was a real treat. So much better than Toronto. When we got to Riu we were initially impressed. Unfortunately that didn't last. We were not given a welcome package for the resort, nor did we get assistance finding our room resulting in us carrying our luggage up 3 flights of stairs as we couldn't find the elevator. We had to get information from other guests on how the restaurants worked. The room was fine and appeared clean. with exception of a couple ballo [... read more]ons on the first day, there was no towel art as we have come to expect in good resorts. The food was just ok, with the steak house being the saving grace. Most of the staff were nice but standoffish with exception of a few very friendly staff from the entertainment team. The "shopping" excursion was a complete joke. The bus dropped us off at a warehouse filled with either the same junk souvenirs u can get at the airport or expensive clothing stores that I could visit in Canada. The best part about this place was the short tour showing how cigars are made and the little bits of history provided on the walls. The beach was lovely however, as long as you don't get suckered in to the 4 hr long hard sell timeshare presentation at the Royalton. The pools were good, could use a little more shade in the earlier hours. The entertainment was good. Although the hotel advertised "no spring-breakers" there was quite a bit of howling in the early hours of the morning. Definitely tones of spring-breakers...won't make that mistake again. The other suggestion for this hotel would be to have some sort of concierge desk set up to help coordinate excursions. I know the hotel isn't responsible for those however there was so many customers and drivers wandering around trying to find each other, this could be a great way to help keep customers happy and alleviate frustrations.

Riu Republica: Spring Breakers Invade Riu

Invaded by spring breakers for 7 of 14 days. Sunwing website policy clearly states no spring breakers groups or individuals any time during to year are not permitted. Policy also indicates unruly disruptive behaviour and guests causing damage to property would to removed from property at own expense. these are false statements. We experience unruly, disrupted sexual behaviors with profanity. Riu staff seemed to cater to this majority group of guests. There was very minimal security. unacceptable [... read more] behaviours were not addressed by the Riu. it was pretty much a free for all with no rules enforced or complied to. There was noticeable damage to resort property and rooms. Mattresses seen removed from rooms, broken patio door, garbage (cups cans plates etc) thrown from balconies to courtyard and other rooftops. buffet a la carte bars pools were all completely overtaken by young spring breakers. On the positive side there were always lounge chairs available and our room was comfortable with all amenities needed. that was a good thing as we pretty much spent 7 evenings in our room to escape loud unruly behaviour in all common resort areas.