Hotel Roc Casa del Mar: Needs some love, but fabulous beaches and amazing people!

My Friends and I truly enjoyed our Cuba experience. The staff were fabulous. Any issues we had were taken care of right away. There were some things that need to be changed about the resort. One thing was the washrooms were not tended to enough, not clean enough and they were never stocked of toilet paper. More garbage bins and cigarette disposals would have helped with the litter. Patrons of the resort did not respect that littering was unacceptable. As a non-smoker, I didn't appreciate  [... read more]that guests through cigarette butts anywhere and everywhere. Cuba is not known for gourmet food, but if you chose wisely you ate ok. The create your own pasta, rice, omelettes and pizza were great. Entertainment was also great. We enjoyed the bands after dinner with the spectacular view of the ocean. The Beaches were positively stunning! We made the best of the beautiful environment and people we travelled with and met in Cuba.

Sol Cayo Santa Maria: Worst trip ever

Let’s start with the obvious trip central agents are based on commission so if there are problems with the trip they don’t try to help you out instead they charge you more to make it work My flight was cancelled from timmins to Toronto Missed flight to Cuba asked for a credit or change dates would not do that instead cost me another 1635 dollars to get to Cuba and my trip became a three day stay from a seven day booking I will never recommend your company or Air Transat to anyone Th [... read more]e three days in Cuba barely worth going for

Dhawa Cayo Santa Maria: Very good resort with some issues

Great Resort -Food was well done -Shower in washroom mold and mildew buildup could have been better -Female resort receptionists not the nicest -great cleaning staff -windy beach but beautiful - children shouldn't have been allowed in nightclub/bar open at 10

Dhawa Cayo Santa Maria: The best resort we have been to in Cuba

Hotel was clean and modern. The staff were friendly and always trying to please. The pool and beach is excelent. Good food and the alacarts were high quality. We will definatly recommend Dhawa ! !!!

Hotel Roc Casa del Mar: Needs improvement!

Well there’s good and bad ..... I will start with the good , the beach and ocean we’re beautiful ! Although the ocean was windy everyday it helped to keep you cool . The grounds needs work , they are working to improve and could have been caused by all the storms . New paint required in the actual rooms and hallways etc. now the bad or not so good ..... took almost 4 full days to get a hairdryer that worked ! No lights either the first night , and upon Che k in no towel allowed till after 4  [... read more]pm which doesn’t allow you to swim or use the beach etc !!! I mean really a towel ??? Come on ! The bedding is a motel quality and beds are hard ! TV only worked sometimes not a big deal but we do like a bit of tv before bed .Food wasn’t horrible and better than most Cuba hotels I’ve stayed in . We certainly didn’t starve to death . Careful of the ice cubes and salads etc as both my sister and I have been home a week almost and Cuba is still visiting us if you know what I mean ! To end on a positive note the staff and people in general are lovely and certainly do try to make your stay as nice as possible with what they have ..... which is t a lot compared to us Canadians so grateful for their efforts.

Hotel Roc Casa del Mar: Would definitely go there again

We went here on a last minute vacation. Our travel agent Heather suggested we try this place and it didn't disappoint. To be able to do an A La Carte every night if you want was awesome, and the food selection at the buffet was amazing not to mention that the lines weren't bad at all. The service there was top notch, we had a problem with the air conditioning in our room and they immediately sent a bell boy and moved rooms for us! The beach is absolutely beautiful and they have a lunch bar a [... read more]t the beach with bbq'd food. So yummy!! there was also 2 pools so it was never to busy! would definitely recommend anyone go here

Hotel Roc Casa del Mar: Good Resort

The staff were ok and the hotel and rooms were clean mostly the grounds were well manicured, the caffateria was loud and rather disorganized and the shower in our room was not working properly along with the hair dryer, there were no bathrooms close to the beach and toilet paper seemed to be at a premium. The bed was unacceptable and the pillows were rediculous, and the fan above our bed was in need of a cleaning as there was a large amount of dust on the blades. Note that I would only recommend [... read more] this hotel to a friend with an explanation first!

Royalton Cayo Santa Maria: Top Class

Everything about this resort is very good ! The butlers, maids beach staff and waiters at resturants all go above and beyond ! The beach is really amazing The only comment is that 10 of 14 days was windy with red flags at the beach which restricted swimming ,

Sanctuary at Grand Memories Santa Maria: amazing time amazing resort

We have been travelling to Cuba for 15 yrs and this was one of the best trips we have been on. starting with the 24 snack bar. which at 3am they made us a the best burger ever. our rooms were amazing clean and beautiful ,new beds ,new pillows and robes in the room , we had hot water every night. the grounds were beautiful , the beach was stunning best I've ever seen. our bartender Radiol made our trip so amazing ,he was amazing to talk to and was super friendly carlos by his side they wer [... read more]e stupendous . we also had alexander our animation guy, without him we wouldnt have had the vacation we did. he was super amazing keeping us up to date with activities and made my daughters day everyday. truly an amazing young man . our butler sergio was great and the food was 9/10 for cuba and the buffet was great at the grand memories and the al a cartes were superb. this resort was excellent for only 5 mths out of hurricane irma the pool chairs were great and had comfy cushions avail if needed . we brought bug spray because we saw on trip advisor it was bad , but i only got bit 2 times and not from the beach , the staff at the lobby had some language barrier which i know is frustrating, but the wifi was strong and amazing @ only a peso for and hr , and we could use it everywhere but the beach . all and all i will be returning next yr to visit the staff , i did however meet the general manager and tell her that some of he staff was amazing and she did not communicate it to them which i found disappointing and unprofessional . so if you want a relaxing time and a great vacation then i recommend this resort the blues from waterloo ,ontario thanks so much

Iberostar Selection Ensenachos: Excellent value for money!

People are amazing without any questions they are always there to help you. The service everywhere is perfect. Beach was the nicest I have ever seen. The lobby was a fun place to be in the evenings. The food is fairly good. The grounds are well maintained with lots of beautiful flowering plants.

Sanctuary at Grand Memories Santa Maria: Incredible resort- Will be returning

First time in Cuba and, boy, am I glad this was the place we stayed! Amazing first impression! Hotel room was clean and spacious (huge bed and flat screen tv was a bonus). Service was very good and, for the most part, quick and efficient. Best beach I've ever seen (although not a lot of shade, so get there early if you want shelter). Swim up bar with an amazing bartending team (Radiel and Carlos were phenomenal). Entertainment throughout the week at the pool, beach and lounge - everything from l [... read more]ive music to a bmx biker to a balancing act. I absolutely recommend the catamaran trip. It was an unbelievable day with the crew. Ww will definitely be back to this resort, no doubt. Even the food was surprisingly great *from what we've heard of food in Cuba.

Hotel Roc Casa del Mar: Amazing staff

This was my first trip to CUBA. I found the staff to be very friendly and helpful. The food was ok, but there wasn't enough choices. The buffet was small and very limited. The build your own stations were pretty good, although you had to wait in some long lines. The a la carte restaurants were pretty bad. The selection of food at the 24 snack bar was skimpy. At times, your only choice was a ham and cheese sandwich. The entertainment and games were good however they got boring quickly. Song an [... read more]d dance numbers every night and at the pool side. They were very talented but I woukdve liked more interactive shows. Otherwise, the resort was clean and although there were many problems with our rooms the first day, staff were quick to fix the issues or move people around if needed. The bar had a very limited selection and often ran out of my favourites. They had no diet soda which was disappointing. All in all, we had fun but I don't think I would return to this resort.

Hotel Roc Casa del Mar: Not Bad...

We stayed at this resort Feb 9-16. It was clean and seemed updated. Drinks were strong and the beech beautiful. Our room was missed being cleaned twice. The lighting at night needs to be improved on the walk ways. Food as expected and could be highly improved. Always able to get a chair and nice to have someone at the beech to help with this. Not much to do a night other than the shows.

Dhawa Cayo Santa Maria: Beautiful resort but lacking service

The resort is new and beautiful. We upgraded to a one-bedroom oceanfront suite and it was fantastic. The room was the best part of the trip, except the door didn't lock, so we had to slam it every time. It probably really annoyed the neighbours... The employees at this resort are all brand new or students and most haven't worked at a resort before. There are very few labels on the food or labels were wrong, so as a vegan I was concerned about the ingredients. Many things appeared to be veg [... read more]etarian (i.e. "vegetable soup" was actually chicken soup) and menus were not translated properly. My father-in-law has a seafood allergy and the "pumpkin soup" at the French restaurant was actually "seafood soup with shrimp". I was excited about the make-your-own calzone at the buffet but they didn't cook it long enough, the dough was raw and I got food poisoning. I was in my room for 3 days. My husband got a calzone later in the week and it was also raw. No one spoke enough English to confirm if there was dairy in the items at the buffet. None of the al la carte restaurants would accommodate dietary restrictions and there was no vegetarian option for the fixed menu on Valentine's Day, so I couldn't even eat dinner with my husband. The service was VERY slow and often we did not receive drinks (coffee in the morning, drinks in the lobby, water at meals, etc..). It was very frustrating. My mother-in-law didn't receive her entre at one of the restaurants. Tables in the buffet were not cleared fast enough and there was nowhere to sit at breakfast. We would have to stand around and wait for tables to be cleared. We reported a lot of this to management, who apologized but didn't offer any reassurance that they would improve anything. In fact they gave excuses like, “we have a lot of students working here right now’, “we’re overbooked” and “we can’t label things because the company has to send us the labels first”. It took us 2-hours in line to book the a la carts because the lady handling the bookings was also handling the guest service phone (i.e. "I need more towels" or "my safe won't unlock") so each reservation took about half an hour. The beach was beautiful but people were reserving chairs at the pool and at the beach by bringing their own towels or putting towels over multiple chairs, so there were never enough seats. We had to get up at sunrise to get a palapa at the beach. By 8am there were no chairs left at the pool and by 9am there were no chairs left at the beach. I didn’t use the pool because there was never any space. The food and service at this resort were very inconsistent. We had one good experience at lunch at the seafood restaurant and the next day it was awful. Maid service was also inconsistent. Some days we would get towels, other days we wouldn't. Calling down to the front desk was pointless, nothing ever came. They gave us a green wristband, which apparently meant that we were “VIP”, but it actually didn’t change a thing. I’m not sure why they bother having different colours. Overall, I would say that if they did a serious overhaul of their service and menus with proper food labeling, this resort has potential to be good. But for now, I would strongly suggest going somewhere more established.

Dhawa Cayo Santa Maria: Will definitely go back!

Feb 9-16 2018: It was our 7 times in Cuba and we loved it! The Dhawa is now in our top 3. Modern rooms with a rain shower head. Impeccable service from the staff and clean resort. Perfect large beach with the downside of having to "reserve" our chairs before 8 in the morning but it was their first time being at full capacity so they might adjust. The buffet offers a good selection but my advice is to enjoy the eggs, pancakes, pasta and grill bar. They are fresh and you choose your ingredients T [... read more]he pool is big and we never felt cramped. The lobby bar offers great Iced cappuccino :) We've enjoyed playing pool in the lobby and in the discoteca. It was a great week! Thanks to Kristy from tripcentral for the help!

Valentin Perla Blanca: Resort ok!!

I was really disappointed by the resort. For it being only 3 years old it is not in a good condition. Room furtiniture is outdated and broken. We get to our room and the balcony door would not lock. Went to reception and they had to come and check and fix it. Public wash rooms door lock not working. Buffet is ok but pretty much everyday same food. Sometime 10 min wait for some food. All meet very hard and not cooked. The beach was really nice but u have to go before breakfast to get loung chair  [... read more]because after breakfast u are not getting one. Not enough there. Pool was good but always cold water. The snack bar in the back is really good. Either then these couple of issues it was a good holiday.

Hotel Roc Casa del Mar: Great time!!

We traveled with 15 people and stayed at the resort February 8th to 15th 2018. Upon arriving we did have a few issues with our rooms the front desk quickly fix that. The food was good. Especially when hearing Cuba was the worst for food, but I didn't find it terrible and I can be picky at times. The entertainment was great the staff were excellent. The beach was gorgeous and clean, the grill was amazing. The resort was clean my only complaint would be the amount of cigarette butts on the gro [... read more]und due to lack of ashtrays around the resort. I would stay here again.

Melia Las Dunas: Another wonderful vacation! !

The resort is better than ever due to the hard work and dedication of the Cuban people after such a devastating hurricane. They not only had to look after their homes and families but made sure that their places of employment were looked after. The beach, gardens and pools are beautiful, food was great and in abundance and room was spotless! Nothing to complain about!!!

Valentin Perla Blanca: Pleasantly surprised

Besides the long wait (well over 1 hour with no welcome drinks) to check-in and room still not being ready, we enjoyed everything else after (pillows and bed could have been more comfortable). It’s a bigger resort than what we are used to, but really appreciated being on the quieter half of the resort near the relaxing pool. We had not been to Cuba for 5 years and were not sure what to expect, but it was definitely better and we would go again!

Valentin Perla Blanca: Amazing Place

The resort was clean, the staff were friendly, and the food was okay. Yes there are things that the hotel could improve - bathrooms closer to the beach, or check in procedures to name a few. Would I stay again - you bet I will.