Melia Marina Varadero: Great place

The hotel was perfect. It was always clean. The personal were very polite, profesional and friendly. I enjoyed the shows beach and swimming pool and music. I will highly recommend this hotel to friends.

Melia Jardines del Rey: Good place to visit

Second time visit within few years, resort represent good value for money spend. Amazing beach, awesome service, clean room and well kept grounds. Good but repetitive food, however at least 3-4 different types of fresh seafood every day and variety of fruits. Recommend.

Melia Cayo Coco: Trip #20 and still awesome!

Hotel is always looking to make improvements, maintenance staff are available and work hard to rectify any issues. Wait staff are amazing, friendly and alway happy to see you. Housekeeping do a spotless job. We met the new general manager, he introduced himself to us and appreciated our loyalty. We travelled early the fall so the resort was not full, finding sunbeds was not an issue.

Sol Varadero Beach: Not that good!

Rooms need renovate, to much cuban peoples!!......... .... ....... ......... ........ . ........ .. ... ...... ...... .... ..... ........ .... .......... ......... .. .... ......... ......... ...... ...... ...

Melia Cayo Coco: Relaxing Resort

Well maintained, needs some updating, on pool deck, grounds keepers good ! Needs beach bar& grill with some music. Maybe one night a week beach fire / party!!! Doors on ground level rooms needs sweep, has big gap. Too many bugs coming in rooms. I saw plenty ants& large bugs, Decko got in another room I’m told..

Melia Las Antillas: Beautiful beach

Beautiful beach, safe and sound. Always wanted to try Cuban food as usually people complain. It was good, different cuisine of course (thats why people travel the world) but good. There was always grilled seafood, pizza, pasta in case you don't like Cuban food. Mediterranean restaurant was great. The bathroom was a little surprising after being in mexico. The buidling was kind of old but clean, GREAT GREAT GREAT entertainment team! Amazing dancers and performers! Never seen better shows than thi [... read more]s. Great people! Kind, nice, and respectful. I will definitely go back again this time for a bit longer than 3 days.

Paradisus Rio De Oro: I enjoyed it

Overall experience was very good. Room was spacious and nicely done and clean. The food was good. The main thing I like in the buffet restaurant was the grill for lunch and dinner when you could select from the variety of fresh fish and meat which ones you'd like to be grilled for you. Best was on Wednesday because they had lobster as well. The rest of food selection was repetitive but good quality. For breakfast there was an omelette station. A la cart restaurant didn't leave any impression [... read more], expect for Japanese where the food was great. Interestingly enough there was one day when the quality of service and variety at the buffet was exceptional and I found out that the resort had some kind of big bosses visiting, so I started wondering that probably what I saw everyday was not the best that the resort could provide because I saw with my own eyes how it can be! The question is why not like that everyday? Drinks - I loved the drinks, great variety and excellent taste. Lorenzo at the pool bar makes the best pina colada's I ever tried! Lobby bar has great drinks and cappuccino. The beach is quite small and the beach beds are not good quality and the guard removed them everytime someone leaves and you need to ask everytime for them to put it up for you. No beach towels at the beach and you have to carry your own from the room and watch them like a hawk because if they are missing you will be paying 15 bucks for them. It was disappointing as other 5 stars I've been to had plenty of towels on the beach and you didn't have to worry about it. The section of the beach was rocky so getting in was a challenge but great snorkelling and there was a patch to get in with no rocks. Water sports stuff was great like kayaks, hobby cats, pedal boats. Pool was very nice and there was some entertainment by the pool. Evening shows were so so and lasted only an hour so from 10:30 pm it was just music playing from the speakers so not good for a younger crowd. The service was average. I would expect better from a 5 star and also don't like it when the service is so tip dependant. I would say the pool bar was great service and lobby was good but at the buffet to get a water or smth, you have to flash the money... Would I come here again, for the price I paid yes if it would be more expensive than no.

Melia Buenavista: Nice place!

Great resort with white sand beaches and reefs close by for snorkeling on calm days. Watching sunsets to the tune of live music and sipping a sparkling wine is a nice idea. Live music for an evening entertainment provides a perfect end to a relaxing day. Good service at the pool and beaches. Some activities are offered for the ones interested. Resort is fairly small and well kept. Restaurants/bars provide adequate selection of tasty food and good selection of alcoholic drinks. Rooms are cleaned  [... read more]twice a day and outdoor showers add a nice touch. The only negatives we experienced are sand fleas bites on calm days and lack of some dishes from the menu at a la carte restaurants. Over all a great adults only resort for relaxing vacation.

Melia Buenavista: Great vacation

Wonderful relaxing place. Three different beaches. The main one could be very wavy on some days, but was the best place to see beautiful sunrises, the middle one was calmer, while at the west beach there were hardly any wrinkles on the water. Sunset ceremony at the west beach was beautiful every day. Food was good, fresh fruits were available at breakfast and lunch - pineapple, grapefruit, papaya, guava, watermelon, cantaloupe, apples, star fruits. Room was huge, cleaned twice daily, outdoor sho [... read more]wer was a blast. Service was outstanding throughout the resort, everybody did their best to make our vacation a memorable one.

Sol Palmeras: Good value

The rooms where clean and the grounds were well looked after. Not enough of a variety when it comes to the food. There was no food from 3.30pm-6.00pm. The alcoholic drinks are watered down. We were on a budget and for the money that wr spent,I felt we got good value. The entertainment at night wad excellent .

Melia Marina Varadero: Amazing Beaches

Where do I begin?? Flight was fine and on time and transportation to and from the hotel was great! The staff at the hotel were gracious and kind.The hotel looks good however there were some serious deficiencies The food at the buffet was always cold, never hot even when we were first in line for any given meal.The mystery meat was limited and always cold. Be clear...we did not go hungry however this hotel is rated as a 5 for Cuba so we expected more than what we have been accustomed to in t [... read more]he 3 and 4 star places we have stayed at in the past in Varadero. Our room was adequate with extremely firm beds but lots and lots of hot water.The mini fridge was stocked daily as promised and the maid kept it clean enough for our standards.The hotel looks shabby for a 5 year old build with lots of chipped and broken tiles, towels bars that fall off of the wall etc The pools were warm enough to swim in as was the ocean so we spent hours floating around and taking in the warm sunshine Being off season, there was plenty of space except on the weekend when the locals come to stay.Don't misunderstand me, everyone is entitled to a vacation but the hotel clearly didn't plan on the numbers for food.They ran out of most stuff 1/2 hour into the lunch. We were traveling with our young grandson and he had a wonderful time.We felt safe letting him out of our sight and he charmed everyone he met.The Cubans are very family oriented and grateful for Canadian tourism Never were we pressed for tips and the service remained the same whether we did or not. The public washrooms were always clean and there was plenty of toilet tissue and soap The weather was perfect the entire week.

Sol Rio de Luna y Mares: Welcome to nightmare or Cuban "service" at work

Resort side Luna was out of the water for 2 full days and 3 nights (Oct 24-26). Mares side was OK. Resort management did not apology, did not offer to change the room not even bother to clean rooms on the Luna side. People used toilets in the morning and then find out that was no water to flash. Whole day we spend on the beach as room had no a/c or water. Reception said “no rooms available” and advise to wait as they are “working on the issue”. We stay on the beach from 7am till 7pm. Too [... read more]k shower near the pool and patiently waited in the lobby for the updates. After 7pm we decided to go to the room. BAD IDEA! Maids did not bring extra water to flash thus toilet stay unflushed from 6am till 10pm first day. My husband had to bring water from the ocean to flash as it was not possible to enter the room to get clothing to change. We flash then open door and windows for 20 min. Maid pass by without even asking if we need anything. Second day we moved to Mares side. Our room was dirty as this was the spare room reception offered to shower the day before; had 2 double beds for 3 of us; lock did not work at all; room was above lobby bar and facing theater. Originally we stay on the 3rd floor ocean view and very quiet room with rollover bed for 8 y.o. kid. We did not hear any apology from resort but I see how Customer Service staff sit inside to air conditioner room and smile to the frustrated tourists. After some time they simply locked the doors and went home. This kind of “service” is totally unacceptable!

Melia Las Americas: great vacation spot

we loved the beach and the pool areas The bungalow rooms were very modern clean and spacious Food was hit and miss Our favorite was limoncello on the beach. the resort is gorgeous and has a comfortable layout one you get your bearings. Next time we will book the elite Level They offer private breakfast, premium liqueurs and nice perks. such as not having to line up to make restuarant reservations

Melia Habana: A SAD SITUATION WHERE A TRAVEL REPRESENTATIVE DID NOT FOLLOW THROUGH

On September 17 of this year I booked and paid for our trip to Cuba, $2,990.00 to SUNWING VACATIONS. The agent was Shaukath Fattah. He explained about refunds if there were unforeseen problems, and I signified my interest in the $50 per ticket total refund, but, I told him I had to move $100 into the bank account that paid for the tickets and that that would take a day. I asked that he call me the next day and confirm. He did not call. As the business day was closing I called his number and [... read more] extension and on his voicemail confirmed my interest in the insurance for cancellation. I asked that he call me back in that message. He did not call. A week before travel I called him again as I had just learned from Passport Canada that my passport was being delayed for renewal and I would not be able to take the flight and I asked what my options were on the return of my monies for the trip. Again, with no courtesy of a phone call he did not respond. Then on Friday, October 12 he sent this email. SUNWING #103239023 Shaukath Fattah Oct 12, 2018, 10:15 PM to JOHNROBERTROWLANDS@GMAIL.COM, Customer Hello John. Thank you for contacting us regarding your passport situation. We're sorry to hear that the passport office is unwilling to expedite and assist you in obtaining your travel docs prior to your departure on Monday Oct 15. As I indicated to you, you did not add the worry free cancelation to the Sunwing file at time of booking. Yo advised me that you said to "go ahead and add it". Our calls are recorded for quality assurance. The Customer service team has listened to the calls between us regarding this transaction and unfortunately there is no instructions by you to me to add the worry free cancelation insurance. We did discuss it but you never confirmed to purchase it. I spoke to Sunwing and this file is 100% penalty at this time. Unfortunately, I am unable to do anything to further assist. Please feel free to contact our Customer service team should you have any other questions or concerns. They can be reached via email customerservice@gmail.com Thank you SF I am very upset with this situation. The last time I used Trip Central, Jessie Newbigging did the booking, and the travel and vacation trip went perfectly and I wrote about it in an Ottawa Magazine called BOUNDER and mentioned her as the agent responsible for such a fine time and recommended to the 60.000 readership that if they were looking for a Cuban vacation, she was the agent to call. I noted too that the last three times I called Mr. Fattah that his voicemail indicated that the day was October 2nd and he was not available, indicating a point of confusion when one leaves him a message. I have no trouble recommending the hotel and all it's facilities as I have stayed their previous to this non-experience. I will ultimately return to Cuba soon as there are times and places I have enjoyed there in the past. Sadly uncomfortable, John Rowlands

Melia Varadero: Beautiful Resort, Great Staff

We had an amazing stay at the Melia Varadero in Cuba. From the moment you walk through the doors till the moment you leave, the staff welcome you with open arms like family and ensure you have an amazing stay. The hotel is clean, food is good with many options, and there is always something to do. Can't thank the Melia staff for giving my wife and I an amazing 12 yr anniversary.

Sol Palmeras: Amazing beach

My second time here. The beaches are beautiful. First time there room was great. It was renovated. When I arrived this time they did not have my information, and put me in a 1 star room not renovated. Very disappointing. Had to get room change twice. Very upsetting first 24 hours, but once settled the rest of the vacation went very well. Pools could be better with hand rails on all pools that extend to the pools edge for senior and mobility issued guests.

Hotel Vigia: A Must See!

So grateful to our travell agent and to the wonderful staff at sol Cayo Guillermo. Everyone was SO welcoming and friendly! Our first time in Cuba and had the Best family vacation! The resort & rooms were comfortable & clean, the food was really good and the sand & ocean was beautiful! We miss it already! Thank you Cuba for giving us the best memories! Thank you Candice,(travel agent) for making this all possible 🇨🇺

Melia Las Antillas: Great Resort but reception and pool were under construction

We really enjoyed our stay however we were disappointed that the large pool was closed. It was under reconstruction and there was dirt everywhere. I knew the reception area was under construction but there were no reviews that I saw that warned us about the pool. Varadero beach is beautiful buffet food was okay but we really enjoyed the a la carte restaurants.

Sol Cayo Santa Maria: Fantastic Experience !

We had an amazing vacation at this resort. The white sandy beaches and beautiful ocean views. Staff are super friendly, knew us by name. Took the time to say goodbye at 6am to us when we left. Loved it!

Melia Cayo Coco: Nice well kept Adults resort

Good Adults only resort.Well kept and organized and friendly staff including Gardners. Food is OK and rooms good and properly attended. Few suggestions: Snack bar can be more efficient & serving more SNACKS ONLY with soft drinks Need better access to Pool bar,straight path OR "AQUA POOL BAR" in POOL Books collection can be consolidated and visible to guests for reading. Cancel lunch option and enhance Dinner hours say 6 PM to 10 PM Add  [... read more]more lunch options to Cuban restaurant at beach.Good quiet place to eat Whirl pool tub can be improved and operational. Lighting on walkways could be improved for better night time visibility