Occidental Arenas Blancas: great

everything was wonderful the hotel is 2 minute walk to downtown which was great. Also being attached to the solymar is great because the buffet was better there and you have access to the pools,its a 2 in 1. would for sure go back.

Barcelo Maya Colonial: Large but great with lobby issues

The hotel is a very large complex with lots of space and very large pool areas. There is a beautiful beach with nice sand areas in the water. Food is absolutely fantastic at the a la carte restaurants and very very good at the buffets. The service at all the restaurants and all the bars was just fantastic. It's always nice to have conversation along with good service. On the negative side. The main lobby service was very bad. No answers to any questions. No king bed and no help in getting one. [... read more] No peso exchange available so bring tipping size notes with you. We were locked out of our room and found a line of people at the lobby with the same issue. We were all told we all must have got our cards wet or oil on them. Unless oil dripped through the safe in our room the second card was shot too. The rooms at the Colonial are a bit tired. We had the classic stuff in the room. Patio door wouldn't lock properly, shower head was half shot, a couple light were broke one hanging out of the wall as just a wire and a light bulb. Overall the resort is very very nice but if you are the type that requires a luxury hotel room?Maybe this is not the place for you. If you enjoy food and the beach with a little Captain Morgan Spiced Rum tossed in and can look past the rest? You will enjoy. Check the concert listing on the resort as the shows will affect the resort very much. Quiet big place unless there is a big show that weekend.

Occidental at Xcaret Destination: Beautiful Resort

This hotel was truly everything it promised it would be and then some. We had an amazing time and the staff and the hospitality were top notch... :) The resort itself was absolutely stunning. The food was delicious... the service was above and beyond..Loved it and can't wait to return...

Occidental Punta Cana: Had a good time but would not return or recommend

The hotel is nice enough , pools great, beach beautiful. How ever it lacks decent staff. There were a few who were really good but not many. Our maid service was terrible, from not cleaning room one day , we had no towels or water one day. Had two beer in fridge day we arrived and never had more. Minor i know but little things like this is reasons we would not recommend . Bar at beach was always lined right up , took forever to get a drink. Buffet was typical , wouldnt go hungrey.

Barcelo Maya Colonial: Beautiful resort!

This was our first time at this resort and we have absolutely no complaints! The grounds, rooms, public areas etc. were all immaculate. The food was much better than we anticipated including the buffets. We would definitely consider going back.

Barcelo Huatulco: Great Family Holiday

We just arrived home on Feb 21st from a week long stay at Barcelona beach Huatulco. We travelled with our 2 children ages 5 & 7. We upgraded to premium which was worth it we just wish it was included but offered a beautiful ocean view and no reservations needed for the a la carte restaurants and premium drinks. We also had beach gifts on arrival for the kids and sparkling wine in the room and many more options. We felt extremely safe and loved the very authentic experience. The resort was small [... read more] but perfect for families. Weather was HOT and consistent every single day. You need a hat everyday. Bring your Bubbas as your drinks will get warm fast. Service was amazing and the staff were truly exceptional and so attentive to us..I cannot say a bad thing. Orlando on the beach and his two boys treated us so well on our boat tour...highly recommend it. Only thing I would caution is the beach tide changes and it can have a dangerous undertow..be careful. We can't wait to return.

Barcelo Huatulco: Awesome resort

The resort as well as the grounds are very well maintained. The employees do a fantastic job and work extremely hard to ensure everything is in pristine condition. Staff are courteous, friendly and bend over backwards for their guests.

Occidental Arenas Blancas: Extremely disappointing

Hotel is significantly substandard and is not a 4 star. We have been to Cuba several times and this was the worst resort. On the first day we had to ask for another room as water was entering the unit from above. Food was mediocre and the coffee awful. They didn't know how to prepare an omelette. Best things were beach and proximity to downtown Varadero.

Occidental Punta Cana: so so...

We arrived at 1pm and as check in time was not until 3pm, we were advised to come back at that time and our room would be ready. We went back to reception about 3:30pm and our room was not ready at that time. We went back again at 4pm at 4:30pm at 5:00pm, etc.- many people were arriving and being checked in as the afternoon progressed. At 5:30pm we still DID NOT have our room. Finally we were told it was ready. The bellhop loaded our luggage and we went to our "readied" room. When we arrive [... read more]d the room had not even been touched. We left our luggage there and went back to reception where we were informed that our room had been given to someone else in error and they had another room for us. Our luggage was still in that room. So, they finally cleaned it. Sometime after 6pm we were in our room. It wasn't long before we discovered that the air conditioning was not working. We informed our Transat Agent who guaranteed us that it was be fixed ASAP. Nothing happened at all. For 3 days we informed our agent and the staff at reception. There was a huge communication problem as to who was responsible for informing the maintenance staff regarding the air conditioning. Finally, after 3 days of no air conditioning and no possibility of it being repaired, we were moved to another room in a different building. Other travellers experienced far worse problems, including sewage backups and water leaking into closets from the rooms above them. This would be an awesome resort if our transat agent would have actually taken the problems seriously and communicated with the hotel that there were issues to be addressed.

Allegro Cozumel: GREAT RESORT AND STAFF

WE ENJOYED OUR STAY BUT HAD A SCORPION IN MY UNZIPPED LUGGAGE WHICH ENDED UP STINGING ME 3 TIMES,I GOT IMMEDIATE HELP FROM THE NEXUS REP JOSHUA AND THE RESORT REP MIRNA, AND THE SECURITY GUARD ,THEY ALL HELPED GO THROUGH OUR LUGGAGES AND FINALY FOUND IT AND DESTROYED IT,THEY ARRANGED THE MEDIC TO CHECK MY VITALS AND ENDED UP MOVING US TO AN UPGRADED ROOM.AFTER A DAY OF REST WE WERE ABLE TO ENJOY THE REST OF OUT TRIP ,THE FOOD WAS PRETTY GOOD.

Occidental Cozumel: Snorkeling Heaven

My wife and I both loved Occidental Cozumel. The snorkeling off the resort beach is fantastic seen yellow rays,squid,barracuda and countless other fish. I was snorkeling at least 3 hours a day. If you have a chance to snorkel the reefs (afternoon excursion to two different reefs do it you won't regret it)(shark,dolphins,eagle rays and sting ray all in one afternoon) The resort is small and is in a beautiful setting...wildlife everywhere nature lovers will love it here..The food is OK. Small buf [... read more]fets that are understaffed. This is not a wild party resort. The booze flows freely and everyone was having a good time. You always get a few people that complain. Try the roof top pizza the cozumel pizza was are favorite (Seafood). We met with many return travelers that said the resort is improving all the time......I think we will return also.

Occidental at Xcaret Destination: Gorgeous Resort

We had an awesome time at the resort. The grounds were well kept with amazing wildlife running around. The pool areas were very nice and kept clean and free of debrie. All the staff on site were very helpfull and curtious. Rooms also were very nice and the cleaning staff friendly and efficient. I wold recommend this resort highly for all ages. The alacart dining was nice many varieties of food. The specialty restaurants were very nice as well. The only recommendatin I hae is that they should c [... read more]hange the poicy for men having to wear long pants and full toed shoes, were women are allowed to wear what they wish . Felt this to be a bit unfair for some of the women were very poorly dressed as if they did not care that they were in a restaurant were all ages are present.

Barcelo Maya Beach Resort: Excellent resort- Barcelo Maya

Accommodation, services, food, staff and everything about Barcelo was amazing. We had an enjoyable time, will definitely go back and will refer friends and family too. West jet representative did an amazing job helping us to select this resort and we are very happy. We will definitely continue to use Westjet for other travels.

Occidental Papagayo: Fantastic!!

We had an amazing time! The resort staff were terrific and always willing to help. The beach was secluded and uncrowded. The room was clean and very comfortable. While the soundproofing was poor between rooms, it didn't pose a problem as we were only in our room to sleep. There was a lovely lounge where you could play board games or chess. There was musical entertainment in the lobby each evening and plenty of activities during the day, such as yoga, archery and aquasizes, to name a few. We did  [... read more]a few tours. I would highly recommend the catamaran snorkel and sunset tour. We caught the bus to the local town, Coco Beach, to do some shopping, as the resort gift shop was very pricey. All in all, it was a wonderful trip.

Occidental Arenas Blancas: good resort

I loved the food! The staff are very friendly and the rooms are good as well. My only complaint is the lack of bars! The last time I stayed at this resort there was also a bar out near the pool, which would be open later in the evening. This bar was closed, ( for renovations perhaps?) which left only one bar in the lobby, which closed too early. There were usually lineups there, and not enough waiters for the sitting areas, which were quite often full of guests, sipping their drinks.

Barcelo Maya Tropical: Owesome resort

We stayed at the Tropical feb 3-10 2017. Something for everyone at this resort. The cleanest resort we have ever been to. The staff is super friendly and acomodating. The food was great the selection plentiful. It is a great place for kids. You never wanted for anything. The first resort we didn't have to try and reserve beach chairs before 7:00 am. There were fifty chairs per person sun or shade your choice didn't matter what time of day. The grounds were kept emmaculant can't say enough about  [... read more]how well the whole resort is looked after. Would go back here in a heartbeat. Actually if I can swing it going back in march. We had a hard time finding a negative point about this resort. Beach was also beautiful snorkeld with sea turtles everyday. Love this place!!

Barcelo Maya Beach Resort: Wonderful~

Everything was great. Great food, rooms clean and well maintained, beach clean, lots of beach chairs and towels, staff very attentive, gardens well groomed and nightly entertainment fun. We attended 3 a la carte restaurants and we were very pleased. We would highly recommend this hotel.

Allegro Cozumel: Beautiful resort

The Allegro is a lovely resort. The rooms are clean and you can choose a first floor or a second floor unit with thatched roof. First floor units have a little patio while the second floor has a balcony. All units have a hammock outside with a table and two chairs. The grounds are pretty and well kept. There are several pools to choose from with a special pool for children. Lots of bars to quench the thirst. The food is tasty and plentiful with a good variety to choose from. There are three a la [... read more] carte restaurants as well. The staff are always friendly and helpful. The ocean is beautiful. The sand is rather course and not ideal for long walks however. I had read that the walls were thin and noise from adjoining units was a problem, but we did not have any problems. The Allegro is an excellent resort for folks of all ages. The only drawback is that they do not have free WiFi. It can be purchased at a price but people we spoke to were not happy about this.

Barcelo Karmina: Quaint resort

Smaller resort but still had everything you need for a good vacation. Clean, spacious rooms with decent sized balcony. Beach was small but in a cove so very little waves. Several pools varying in depth cascading down from hotel to the beach providing sounds of waterfalls. Attentive service at both the pool and restaurants. Food at the buffet was OK with limited choices and not always hot but the a la cartes were excellent. We liked the location (just over 30 minutes from ZLO airport) and fe [... read more]lt very safe outside the resort when we checked out the local shops.

Allegro Cozumel: Great Place

We had a great time ! The resort was terrific, the staff were very good and happy to help and very friendly. My only bad thing was that you can hear the people in the next room, but overall the place was great