Occidental Caribe: Very nice resort

The hotel was a little dated. It needs some on going repair which would be more preventative. The front desk people pretend they don't know english until you wiggle american money around. We waited from 1:00 to past 4:00 for our room. They gave us an upgrade because of the screw up, but it shouldnt have happened in the first place in my mind. Other then the sign in nightmare we did have a great time !!! The gift shop was a complete scam. They had things marked up 3 - 4x (in usd) what w [... read more]e could buy them for at home. The excursions too were extremely expensive. So, just make sure you bring lots of money :)

Allegro Cozumel: Very nice resort

Rooms were clean and modern could be noisy at times. Pools were very clean. We never had trouble finding a lounge chair. Washrooms were very clean. Beach was was clean with nice sand and snorkling was great right in front of resort. Buffet was ok nothing fancy but the alacarts were very good. Staff were great very friendly and prompt. I will go back at a later date. Wild life were fun to see. Lots of excursions to take in.

Occidental Caribe: Beach and Pool awesome

The beaches and pool awesome. Grounds were good but now comes the bad the food always cold and undercooked. Drinks watered down probably to around me 10 percent I wish we would have brought a hydrometer to test just out of curiosity. The staff not so good as I'm not a 20 year old woman with nice breasts. All the woman staff were professional

Occidental Cozumel: Occidental Cozumel

Most beautiful place to go.Very safe, great staff,white sand beach,plenty of fish just off the dock.secluded area away from town.Visits by large eguanas ,coatis, and wild boars.lovely views from ocean side pools and lunch restaurant.Small buffet only down fall but still plenty of food.I have been to lots of places and this is one of my favorites.Would recommend it to anyone,young or old

Occidental Cozumel: Very Nice Experience !

Excellent value .....a little understaffed in the dining room but they try very hard....the grounds are outstanding! As usual there is a shortage of shade ........why is this always a problem ????? The pools and beach area need more chairs and lounges.....there is plenty of room for more but they don't want to provide ample seating for guests ....very short sighted! I don't mind getting up at 6 am to go down to the water's edge to claim a spot but a lot of people are very upset by the lack o [... read more]f available seating.

Allegro Cozumel: Gorgeous Resort

Returned on Feb 11th. This was our first time at a resort in Cozumel. We spent a day on a cruise stop a couple years ago. The resort is beautiful, well manicured, nice pools, beautiful beach. The food was good but buffet seemed to have the same food every night. The beach bbq was excellent. Our room was in block 22. Quiet room, very comfortable bed :), shower was hot and air conditioning worked perfectly. The people at this resort are very friendly and helpful. We really enjoyed our st [... read more]ay. Thank you.

Barcelo Bavaro Palace: Awesome resort!

I loved the rooms, cleanliness, swimming pool was big enough, beach was beautiful, only thing it lacked was there was no time schedule of activities throughout the resort. Live entertainment every evening at 10pm in the auditorium we're awesome. I would go back to this resort again.

Barcelo Ixtapa: Beautiful Beach

Hotel is dated, rooms were clean, food was descent, service mediocre although staff was very friendly. Location fabulous, lots to do off resort whether just strolling on the beach, enjoying a massage and shopping or dining across the street. Will definitely be back, but maybe not to that resort. Oh and the weather was perfect!

Allegro Cozumel: Great resort!

We stayed in room 4224 which is on the right hand side of the play pool heading towards the beach. (Each building is two stories high with 4 rooms on each level). The room was clean and the regular maid exceptional. The beds and pillows were the most comfortable I have ever slept in from a resort. The room is bright with excellent black out curtains. There are no drawers or dressers in this particular room, only a closet and night table. Everything worked very well, including the hairdryer whi [... read more]ch had a dimmable night light on it, safe, air conditioning and TV. We always had hot water. The only issues were debris from the thatch roof coming onto the beds and tiny ants, but we didn't complain about these seeing the nature of each building. The ants we continually flushed down the drain and never put limes in our room again from the bubbas. The ants pretty much left. Keep in mind; the adjoining door to the room behind yours and walls are not sound proof!!! Like a lot of resorts, you can hear most things that go on in the other room(s). Please be mindful of this for respect of your "neighbour(s)". The hammocks on the patios were a nice touch and we saw lots of people using them. I want to mention the staff before I forget. Everyone was terrific towards us and very friendly. We never had an issue with anyone on the resort. Treat people with kindness you'll get the same in return. Act like an ass or arrogant jerk and you should expect less than stellar treatment. Having said that, our "star" staff from the week of Jan. 23 - Feb. 3 2017 were these: our "regular" room maid (you could tell her days off), who kept the room immaculate and made the best towel art we've ever seen! We never saw her or got her name, but thank you!; Luis at the Beach Bar (lively pool), who was extremely friendly and made great drinks including caesars (ask for not as much "brown mix" and they're perfect!). He would joke with you and had a great demeanor; Monica at the buffet restaurant for breakfast and at the lunch restaurant. She was always "on" and so very sweet and pleasant. Her famous saying, "It's a pleasure" or "My pleasure"; Angel at the breakfast and lunch. Jokey and nice; Hector at the Italian restaurant and buffet. He was personable and pleasant. Nice to talk to.; Maria who makes the omelettes. She has those down to a science. She works hard, so a little smile goes a long way.; the whole animation team, including Raul and a guy who wore a "dog" hat, so I called him Scooby Do. The grounds were immaculate and there were workers there always cleaning, fixing, mowing, planting, upgrading. The sound system was being worked on so that speakers would be "hidden" in fake "rocks" so that as you walked down the walkways the music could be heard. They even had a falcon and falconer that came around during certain parts of the day to keep their version of crows/grackles away. The washrooms, especially by the beach, were always kept very clean. If there was an issue, it was dealt with. This was also I think due in part to how the patrons kept the washrooms as well. I've been to resorts where the clientele was less than respectful to helping the staff keep the bathrooms nice. Being maybe a family friendly resort could have something to do with it???? Anyway, I was impressed. There were 4 restaurants at the Allegro; buffet, italian, japanese and mexican. Because we stayed 11 days, we could do 3 a la cartes. We decided to try all of them. All were great and we were stuffed by all of them. Our favourites were the Japanese and Italian, but watching the sun set at the Mexican was nice. We are not that picky when it comes to eating; we can always find something to eat. The buffet was probably the best at breakfast, and the lunch at beach restaurant (Mexican a la carte) second. They would also have a BBQ about every second day there with hamburgers and then either chicken or pork or both. Excellent!!! The buffet restaurant at dinner we could always find something to eat, but if we could change one thing about it it would be variety. Like I said, we did not go hungry! There's more than enough food, but a few dishes were too repetitive. There was enough to do for us around the small resort. They had volleyball, water volleyball, water basketball, table tennis, tennis, night entertainment, disco, lessons of all sorts like Spanish, bracelet making, paella cooking, towel art making, etc. You had the choice of a few pools (kid's, quiet and lively), plus a couple small ones, one of which was reserved for time share people. The kid's pool looked like a lot of fun! Also has a bar there. All pools were cleaned daily, and several times the liner was scrubbed by staff. The beach was very nice and one of the best on the island! Turquoise water, soft white sand (made from coral is my guess), palm trees for some shade and if you like snorkeling, some fish. Because Cozumel is known for diving and snorkeling, there are many tour operators for that and you see many boats out on the water that go to the various drop off points. We did a snorkeling excursion and were lucky enough to be on a boat with mostly divers, so there were only four of us snorkelers! Compare prices with going to the actual dive shop on the resort, an outside vendor or other tour operator at the resort. We paid $57 each US (about 4600 pesos) directly from the dive shop on the resort. Others got it for $50 US from their tour operator. WiFi/Internet is expensive, so you can go across the street from the resort to Iguanas, order a beer or something to eat, and you can use their WiFi there for free if you need to contact home. If not, relax and leave the cell phone in your safe. You're on vacation! :) There's also a little further down a market shop (complete with Juan Valdez donkey) where you can buy some mementos. You can get Mexican blankets there for as little as $10 US, whereas the vendors on the beach sell them for much more. The one guy I ended up buying from anyway for $20 US had an attitude so watch out for him. I should have bought elsewhere, but I got the blanket I wanted. Trust me, the beach vendor will barter. The market shop owner will also bargain. The shop on the resort is pricier, but is more boutique-like with some nicer products and toiletries. You can also get things on the resort at the shop by the kiddie pool. You can buy t-shirts, jewelery, sunglasses or even ceramics there, or pick an un-painted one and hand paint it yourself!! The lady there will fix any muck-ups and fire and glaze your handy work! Three of us ladies did this, and depending on the piece you choose, you have your own masterpiece in about a couple of hours! It was fun and not just for the kids!! You get your finished product the next day and prices are subject to item chosen. The time share people there are in cream coloured shirts. They will ask you if you're interested, but a polite "no gracias" will do. They also just say hello to you, so if they recognize you from before, you'll probably not be bothered again by them, unless of course, you would like to talk time share. I didn't personally find them pushy. Order your a la cartes early in the morning. They fill up fast! Bring money. Taxis aren't the cheapest there. Watch which vendor you use for renting your own jeep; a couple we met there rented a jeep and it was a piece of crap, BUT did the job and they had an awesome time touring the island by themselves and stopping off at places. Another couple rented a car to do the same thing, and paid for sight seeing tours themselves, which they thought was much less expensive to do than through excursion operators. You will meet so many people, so pick people's brains on what to do!!! Get info like we did and make decisions on stuff you'd like to do from them. Everyone has their own unique experience! As well, we never found trouble getting a beach or pool chair. The busiest day on the resort was when the cruise ships came in and the clients could purchase a day pass to the resort. All in all, we had a great trip! I would recommend this resort if you want to relax and don't mind kids being around, as it is family friendly. It was just my husband and I and we met some great people! We would go back no problem!!

Occidental Arenas Blancas: Unique Location

Resort in much need of cosmetics but we went for sun, beach and relaxation and weren't disappointed. 2 minute walk to town was a new experience and was absolutely safe night and day. Also, vendors didn't once appear pushy. Hop on/hop off double decker bus for 5 pesos pp great way to see entire peninsula. Unlimited times for the whole day.Round trip takes about 2 1/2 hours(depends how long they stop at the river which they always do for some reason). Room comfortable and clean but has [... read more] been used and abused and it shows.AC and hot water - no problem. If anything needs fixing go to guest services not housekeeper or reception. Also, take facecloths(there weren't any). Problem during our stay with huge shortage of single pesos.(?)We started asking bartenders to break large bills so we were able to tip. Speaking of bartenders (and servers)excellent service even as busy as they usually were. Thanks Karen at Las Dunas pool bar and Juan the gardener at Arenas who supplied fresh mint daily. We were pretty happy with the food -small buffet at Arenas handy with attentive staff and large one at Solymar naturally more selection. Sorry to say the Spanish, Italian and Oriental A La Cartes we tried were not that great and we had to pay 1 Peso for a beer at Spanish El Quijote. All inclusive a la carte?? Should also mention food labelling was often mixed up or non existent at all of them. Overall, quite good with excellent and hard working staff -sweet Daimtis (sp?)constantly working to clean Arenas lobby or coffee bar area and always smiling. Hope the powers that be for Barcelo keep their front line staff happy as they have much to do with the happy guests.

Barcelo Gran Faro Los Cabos: Average

First of all, there are two "Cabos". Cabo San Lucas, which is near downtown, marina, and all they have to offer. San Jose del Cabo is up the coastline, and $40. USD cab ride to go back to Cabo San Lucas (or two bus rides for about $4. USD). What you want to do on your vacation should determine which area you stay. The Barcelo is fine if you want to sit around at the resort / beach all day. Except the music is for teenagers, and the entertainment is fair at best - both night and day. One guy pul [... read more]led out his ghetto blaster, and was playing better tunes than the DJ. The staff is great, and hard working. We paid extra for a Superior Ocean view room. It was neither a superior room, nor a superior ocean view. Housekeeping was late, and forgetting to stock things like towels, snacks, and beverages.

Occidental Cozumel: Occidental Cozumel - very good to excellent locale (rooms, too)

As above, rooms excellent with all conveniences - some long walks - (# 18) nice grounds and walkways (why no benches to sit) ?? espec. when a bit disabled. Occas. got a ride. Beach good, pools good (I am a swimmer) but too many iguanas...........

Barcelo Bavaro Beach: Great resort

Amazing beach,very clean grounds.would need bathroom renoes better communication between staff and guests.staff at guess services great hats off to Julio and Jesus for your help.good safe place for women traveling alone.

Barcelo Maya Beach Resort: Fantastic Resort

This was a fabulous resort. The layout of the resort was beautiful, three hotels within the layout was amazing. It was easy to get from one place to another. The food was excellent, the choice of restaraunts was amazing, the pools were beautiful. I liked that we could go to the quiet adult pool or the larger swim up pool. We spent most of the time at the beach and it was great. It was easy to get a chair to sit on in the shade or sun we didn't have to compete with people for chairs because the b [... read more]each area was so large there was lots of choice. We ate at 4 of the restaurants and 3 of the 4 were excellent. The Italian, Spanish and Seafood restaraunts were amazing. The food was excellent and the service was great. We didn't like the Mexican restaraunt as much because the music was too loud and the air conditioning was too cold. The buffet restaurant was also good, lots of choice and service was great. We found staff at the hotel very helpful. We didn't get our choice of room when we first arrived but we spoke to the front desk and asked if they could change it. We had asked for 2 beds and to be on the second floor. They were able to accomodate us after we were persistant which was appreciated. There is even snorkeling off the beach. I think this resort has almost everything. The only complaint I have is that wifi is not available unless you pay extra. I think this should be included.

Barcelo Bavaro Palace: What is there to like?

Apart from the great location, super golf course, amazing service, great food, fabulous pool, spectacular beach, superb Casino, excellent tennis courts, beautiful room, great choice of restaurants, top notch bar service, beautiful girls, super activities, sparkling cleanliness, unbelievable weather and amazing ocean view what is there to like?

Occidental Costa Cancun: Great week at Occidental Costa Cancun! January 30-February 6, 2017.

We have nothing but goods things to say about Occidental Costa Cancun. We booked a last minute trip, so it was a super saver room which was a little scary, but we were pleasantly surprised. The room was clean, the bed was comfortable, and they restocked the mini fridge daily with Corona, Corona light, assorted soft drinks and bottled water. The cleaned the room daily and replaced the linens in the bathroom daily. There was plenty of hot water. The grounds were well kept as were the public washro [... read more]oms( cleaned several times daily). The food at the buffet was good and plentiful. The Oriental, Italian, and Mexican A La Carte restaurants were good as well ( you have to make reservations at the A La Carte restaurants so you have to been at the front desk by 7:00 am to get an early seating for dinner). We would not hesitate to recommend Occidental Costa Cancun to our family and friends.

Occidental Tucancun: 4 star resort with 5 star service!

Very clean, great location in the heart of the hotel zone. Located right by the mall which would certainly appeal to some travelers especially on a rainy day. The service was top notch and we were always attentively looked after by restaurant, bar and room staff. The lobby bar was always a nice way to end the evening with Marcos and Jose taking wonderful care of us every night! Delinda(sp) the beach waitress was a constant presence everyday and seemed to never stop but always attentive and so  [... read more]friendly!The room was always cleaned meticulously and the bar stocked with whatever we asked for which was always a six pack of corona! Had a wonderful time and would go back as it was a great value for all that we enjoyed!

Allegro Cozumel: Perfection in Every way!!!

Not only is Cozumel our new favourite place to travel, but the Allegro is such a gem that we look forward to returning again and again! From the moment we arrived, we felt welcome and very happy!! In the beginning, it was just another awesome vacation! However, that all changed during dinner the day after we arrived!! My boyfriend of almost 7 years, finally decided to take the plunge!! He proposed while we had dinner on the beach, surrounded by the 6 friends travelling with us! Wow!! Then  [... read more]I'm told that the wedding is in 4 days! Double wow!! He had gone to so much trouble to make sure I had the beach wedding of my dreams! The wedding I'd been telling him for years that I would love to have....if he ever decided to take step. Mirna and Monica were such a great help to Jeff in all the planning and preparation for our big day! It's overwhelming when I think of every little detail that was taken care of!! One of our dear friends was a huge help as well! Thanks to Andrea for helping Jeff whenever he had a question, concern, whatever the case was. The dinner on the beach was so beautiful!!! The wedding was even more beautiful! Every detail...every second...was PERFECTION!!! This was the first wedding in a while at the Allegro, and they did an amazing job!!! If anyone reading this is thinking of a destination wedding, you will not be disappointed!! As for the resort overall, there's nothing bad to say. I could go on and on about every wonderful thing at the resort, but let me sum up by saying that if anyone has any reservations about this resort, snap out of it! The entire staff goes above and beyond to make sure that the guests are happy!! The recent renovations were top notch! The most comfortable beds/pillows of any resort I've ever been to and we've been to several! The restaurants were beyond amazing!! Oriental, italian and Mexican were all so yummy!!! When I say "I'm sad that it's gone", that's a huge compliment to the chef!! I said that every time!! lol! My scale can confirm my love of the food we ate while we were there!! Again, i could go on, but I'm sure you know by now, this is a wonderful resort! It was our first time in Cozumel, and I know there are many more to choose from. My husband and I are very happy that we chose the Allegro Cozumel! :) :) :)

Occidental Arenas Blancas: Not what we booked! Shame on SUNWING and Tripcentral!

We arrived on Jan 25th, when we finally got to the resort after having to wait for other travellers at the airport, we were tired and looking forward to unwind and get to our rooms, as it was now almost 11pm. We unloaded our luggage, I went tot he front desk, I was told the resort was overbooked, it was not there fault and they had no rooms to offer. I was told we would have to go to the Solymar, my partner had to flag down the bus and reload our luggage that was the start of the nightmare. We a [... read more]rrived at the Solymar to be greeted by no one. THe front desk was curt and unsympathetic. They told us if we were unhappy with our room we could change it the next day. No one there to help with our luggage. We get to the room and open the curtains to a sea of construction and workers by now its 1130pm. The construction went all night and into the morning. At 9am we had a loud knock were ask in if we wanted the mini bar! We got up so very tired from the inconvenience of the night before, it took five rooms and 7 hours before we got settled into a pool view room at the Solymar. When we explained we are booked in a superior room we were told they are all superior rooms! This is simply not the case. In fact even the maid told us not to take the one room that was full of mold, water damage, broken furniture, the other room had two broken beds, no shower head, couch ripped apart. We settled on room 1222, noisy pool view. On our 7 day we were locked out of the room,,and safe, front desk just shrugged their shoulders reloaded new keys. The very next day the safe key would not work, my partner needed his medication I called the front desk, they hung up on me, he called than I went down to the desk, they told me to go back to my room and wait for the security technician, thank God my partner finally got his meds as potentially could have been life threatening, and sadly no one cared. it took a good 6 hours to have the safe reopened. Sadly we could not even drink a glass of water since they did not fill the required water which is only one liter, per day, they missed two days we had to purchase our water, when we informed the front desk they said they would write a report, but in the mean time too bad. No coffee in the room either, and every time I called the front desk I was hung up on when my male partner called they talked to him! Unbelievable water was not available where drinking seem to be the main theme of the resort when they bars were open! So deep breaths going to the beach but alas no service no beach towels no reason as to why. THe Solymar was suppose to be an upgrade, it was not. The promised 11 bars, all that close except for one at 11pm, than they only offer draft beer, if you wanted premium drinks at the other 11 bars and when they were open you had to pay, that is not all inclusive. There was no water in the hot tubs, no archery, no shuffle board, and the entertainment staff did not talk to us once, when our room maid had her day off her replacement left the dirty towels in the bathroom piled in the corner, floor was not sweat, sink was not cleaned. The staff simply did not care about us or our issues, they did not apologize or smile, they did not acknowledge our frustrations, it was like we were inconveniencing them for being there. The food was edible, until I made some toast one evening in the large buffet and found the cockroaches were also eating the bread. It was impossible to go on line to complain as no internet, and the SUNWING rep was not helpful, he said "when you get back to Canada tell customer relations,he smirked and walked away. My partner and I know Cuba, and have enjoyed our passed vacations there, we went hoping to relax and regenerate, both of us have stressful jobs and needed to get away, this vacation stressed us out more then we needed, we spent our hard earn money for dissapoitment, I would stongly advise agaist going tothis resort and I am hoping tripcentral.ca and SUNWING hear my complaints and compansate accordily.

Allegro Cozumel: Awesome Resort - Great Staff

I had two anaphylactic food reactions at this resort. No fault of the staff. They took great care of me in getting ambulances to me quickly to travel to the hospital. When I was released from the hospital, I had to have a special diet. Instead of the buffet, the chef made me special items from scratch and even had them delivered to the beach restaurant. The Italian a-la-carte dinner chef made me a special entree that was absolutely excellent! All the staff went out of their way to treat me [... read more] with care and frequently stopped me to ask how I was doing on many occasions. The resort was extremely clean and all staff, including contractors were very friendly! What a place! I would definitely go back!