Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

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Private  - 

Verified Purchaser

Riu Palace Paradise Island: Amazing resort

Love the pool, room and staffs are very polite and friendly. I recombined this hotel to all my friends. Rooms are very clean. I let bed my room which was ocean and pool view. People who were there as a guest were high class people. I didn’t sea any low class there.

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Jolene&Danny  - 

Verified Purchaser

Riu Guanacaste: Awesome!!

The hotel was beautiful! The grounds were well manicured and kept clean and beautiful to look at. The staff were so friendly, always smiling and eager to help you out! The rooms were large and clean. We loved the outdoor hallways and layout of this hotel! The food was very good! We definitely recommend this place!

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Apt50  - 

Verified Purchaser

Senator Puerto Plata Hotel: A week in Paradise

All the grounds, rooms and public areas are clean and well-maintained. Rooms are spacious, but the bed is hard enough to cause discomfort. Although the selection at the buffet was good, we only found it to be just okay and in fact found the meat consistently overcooked. Entertainment - the big shows were hokey, repetitive, and downright annoying. We love live music, and the best came by way of the duo that performed before the shows. All in all, we would rate the evenings only 5.  [... read more]

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Big Poppa  - 

Verified Purchaser

Riu Guanacaste: What a place to be at "WOW"

If you wanna see the howler monkeys, zipline good times with great people great food. Wonderful staff.what a wonderful place to be. Did not wanna come home. Don't forget your SUNBLOCK you'll need it. ENJOY

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Private  - 

Verified Purchaser

Riu Palace Tropical Bay: Beautiful resort!

Beautiful resort in large sheltered bay. Great swimming as water is calm and clear. excellent walking beach; vendors at far end. Hotel is beautiful, per Riu standards. Bathroom tub needed new caulking and one bathroom sink cracked. No hot food 24/7 (only fruit and popcorn). For these reasons can only give this resort 4.5 stars out of 5. Food is superior (hats off to the chefs!) and staff are helpful and courteous. Beach is lovely with shade available. Would definitely return.

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Private  - 

Verified Purchaser

Riu Reggae: Excellent staff.....

Being a fairly new resort the rooms, grounds and facilities were clean and well maintained. Cleaning staff did a very good job. The food was equal to that which can be found at most good resorts with a good variety of choices - jerk chicken hut was my go-to.....delicious!! Kudos to Kevin! Entertainment staff were excellent - lots of fun and hilarity. Beach was clean and although rather small it never felt crowded. No hint of any issues outside the resort which was a concern considering we booked [... read more]

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Jbergen  - 

Verified Purchaser

Riu Santa Fe: Crazy Adventure

Everything about the resort and the whole trip was fantastic!! Maybe some fruit juices instead of soda in the fridge One little mishap with one of the activities we booked but the agent was accommodating to us and booked another activity for later on in the day. All in all I would give the resort the trip together a solid 8 out of 10.

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Lynda  - 

Verified Purchaser

Riu Palace Paradise Island: amazing resort

This hotel just did 3 million dollar renovations and it was absolutely beautiful, Rooms were nice, loved the large shower and shower head....very clean resort, staff constantly cleaning. The food was great (nice selection) along with the other restaurants that were offered. Infinity pool was nice overlooking the beach and ocean. Capuchino bar was nice, we used it often, couple times a day. Towels were soft which is unusual, they are usually stiff and hard. Staff were very friendly, courteou [... read more]

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Andre & Sandra  - 

Verified Purchaser

Riu Republica: Good Resort - A few minor adjustments needed

Beautiful resort inside and out. A lot of outdoor areas to relax and enjoy. The rooms are nice and clean. They just need to make some adjustments. Most of the staff that work in the front line service areas ( dining rooms, pool areas) spoke very little to no English at all, very hard to communicate. The resort should look at designated smoking areas as we have seen at other Riu's. Sitting in the buffet area and having dinner with someone smoking three rows over. A lot of guests were smoking in t [... read more]

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Castat  - 

Verified Purchaser

Riu Palace Paradise Island: Great resort completely reonavted

We have stayed 3 times and going back to the place completely renovated was great, 2 pools, new rooms with re done bathrooms, food was good even before but now more selection. The staff is friendly the new jerk chicken place outside the pool area is awesome.

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Private  - 

Verified Purchaser

Riu Palace Paradise Island: Perfect location!!

The Riu has made such great updates since the last time we went there! The infinity pool with the swim up bar was definitely the best addition. We arrived at 11am and were checked in and provided our room within 5 minutes of arrival. Very friendly staff! The location next to the Atlantis is such an added bonus!!!

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IanW  - 

Verified Purchaser

Riu Santa Fe: 3rd Visit.... was ok

UNDER CONSTRUCTION!!! WAS NOT WARNED BEFORE HAND.....LOUD ALL NIGHT HEAVY EQUIPMENT. Youre not sleeping in here at all! 1st visit 9/10 2nd visit 8/10 3rd visit 7/10 with 2/10 sleep quality Food was the same everyday.....:( Years past had lots more of variety. :) BEDS SUCKED!!!!!!!!!

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Gina+jay  - 

Verified Purchaser

Riu Ocho Rios: Amazing!!

We had a wonderful time at the Riu! The hotel was very well maintained and always spotless. The food was great and always a great variety. The beach was very nice and the water was a beautiful shade of torquise. Staff was amazing, always helpful and personable. Definitely will return to this lovely resort.

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Private  - 

Verified Purchaser

Riu Ocho Rios: beautiful resort

The beach, and the pools were beautiful! The food was delicious! My main complaint is the musty smell in the rooms, and our shower water was either ice cold or scalding hot....no in between. It took three phone calls to have issue fixed. Over all such a pretty resort, very relaxing with a great variety of food!

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Private  - 

Verified Purchaser

Riu Santa Fe: Awesome Resort!

I love everything about this resort! The rooms are beautiful, the grounds are beautifully kept, the pools are clean and warm to swim in since you can't swim in the ocean due to the super strong undertow. The beach is also gorgeous. The arrangement and style of the buildings really give you a feeling of being in Mexico and not just a hotel that could be anywhere in the world. The food is amazing. I could go on and on.... I also have to mention the staff - they are wonderful, friendly and over [... read more]

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Private  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Great Resort!!!

The hotel and grounds were immaculate!!the staff were constantly cleaning the walkways and floors from early morning to late evening..Food was superb in both the a la carte and buffet.there was such a great variety of food and presentation beautiful.We met 2 excellent servers,Paulina and Alex. Both of them were friendly and attentive beyond belief.We mostly went to the buffet, mainly because of them.Pools,bartenders and wait staff all fantastic..just a great crew!!

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Private  - 

Verified Purchaser

Riu Guanacaste: Unforgettable vacation

The trip from start to finish was great. We had a quick check in to allow us to get to the buffet on time before closing. On booking we had upgraded our room and were not disappointed. Beautiful view of the ocean and the well kept grounds. Did not get even get a chance to try all the a la carte restaurants as the buffet alone was exceptional. Friendly , helpful staff. We had beautiful weather and the excursions we chose were not disappointing in the least. We would definitely stay at thi [... read more]

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Sharon  - 

Verified Purchaser

Riu Republica: Awesome Resort

Stayed at this hotel from Feb 2 to Feb 9, 2018. A beautiful resort but was a little too big for me. It was quite a walk to the beach because we stayed at the FUN pool which was located at back of the resort. The staff were amazing. The food was excellent. The rooms were very clean and modern, however I had to phone the front desk twice because when we went back to our room after 5 pm it was not yet done. They came within 10 mins and we just asked for clean towels. Overall, had a great vacat [... read more]

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Snowflake  - 

Verified Purchaser

Riu Reggae: Fantastic time!!

This was our first time at an adult only resort and we are so happy with our choices! This resort was just the right size, everything was so close, the bars, the rooms, and the bathrooms!! This resort was so clean, and right on the beach! Our room was Ocean front, large with a great baloney overlooking the pool area. The service right from the time we arrived to the restaurants and bars was wonderful. Our every need was met and we are already making plans to return.

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Private  - 

Verified Purchaser

Riu Palace Paradise Island: Perfect Location

The food and staff were excellent. Good size of resort. Beach is beautiful. The only thing would be the room smelled a bit and air conditioner not working very well. Felt very safe outside the resort. The French restaurant was a bit too long to wait for our meal.

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