Viva Heavens by Wyndham: NOT A 4 START HOTEL

NICE AND CLEAN HOTEL, SMALL, COZY. THE DOWNSIZE FOR IS THAT THERE IS ONLY 2 BARS, LOBBY IS QUITE SMALL AND NO ENTERTAINMENT AT ALL, PEOPLE AT THE FRONT DESK SOME PEOPLE ARE NICE BUT SOME PEOPLE HAVE A BIG ATTITUDE. FOOD IS ALRIGHT, NOT TOO MUCH VARIETY, SAME FOOD ALL THE TIME. THE GOOD THING IS THAT THEY HAVE 4 RESTAURANTS ALA CARTE, BUT EVERYDAY THERE' S ONLY TWO AVAILABLE PER DAY AND THEY ROTATE TO THE OTHER TWO, BUT IF YOU GO AFTER 7:00 PM BE PREPARE TO WAIT FOR A TABLE, AT THE PUEBLA RESTAUR [... read more]ANT THE FOOD IS ALRIGHT BUT THEY TAKE TOO LONG TO BRING YOUR FOOD AND IS NOT EVEN WARM, THE ONE WE ENJOY AND RECOMMEND IS THE BLEND, THE FOOD IS OK AS WELL, BUT SERVICE IS FASTER AND THE WAITERS ARE VERY FRIENDLY AND ATTEND SPECIALLY (DOTOR) BEST WAITER EVER, HE WILL GO THE EXTRA MILE TO MAKE YOU FEEL COMFORTABLE. AT THE BUFFET, THE ONLY LADY WHO WILL GREET YOU WITH A BIG SMILE IS SUSANA, BUT SHE IS ONLY THERE FOR BREAKFAST AND LUNCH, THE REST OF THE WAITERS YOUR ARE JUST ANOTHER GUEST, SOMETIMES THEY DON'T EVEN OFFER YOU A DRINK UNTIL YOU ASKED FOR IT, SOME OF THEM THEY EVEN LOOK MISERABLE. THE ROOMS ARE DECENT SIZE AND CLEAN, BEDS ARE SOMEWHAT COMFORTABLE, THE ONLY ANNOYING THING IS WHEN YOU ARE SLEEPING AND THE AC TURNS ON YOU WILL HEARD A BIG BANG. WIFI AROUND THE HOTEL SUCKS, IT' S ON AND OFF ALL THE TIME, THERE ARE AREAS THAT YOU CAN'T EVEN CONNECT. I AM SORRY BUT THIS IS NOT A 4 STAR HOTEL, I WILL PROBABLY GIVE IT A 3 STARTS THE MOST, FOR THE PRICE THAT WE PAID IS NOT WHAT WE WERE EXPECTING.

Viva Azteca by Wyndham: viva wyndham ok resort

beautiful place employees are awesome, service was great. we really enjoyed the entertainment the crew were awesome. food ok not enough choice in buffet seemed like always the same food every day. our room didn't like there was water on the floor day in and day out was tired of having wet feet too humid i guess. last 2 days air conditioning in our room didn't work my husband was very upset he likes the bedroom cold sleeps better. Also the day before we were leaving to go home had a note on the d [... read more]oor saying that they were going to fumigate our room between 10 am to 4 pm we were not happy about that with all our stuff in the room and having to sleep after they had fumigated. They could’ve done that the morning we were leaving.

Viva V Samana by Wyndham: Fantastic resort for any desired vacation.

It is as quiet and intimate as you want it to be. There are also activities throughout the day and evening to become fully engaged if you choose. The food was the best I have had at an all inclusive destination. Staff were all very friendly, polite, helpful and caring. I cannot say enough about the experience from pick up at the airport, check-in, room cleanliness, food, drinks and general hospitality. If someone finds something negative to say about this resort the time that I was th [... read more]ere, they are a truly unhappy person. Thank-you so much for sharing your resort, country and culture with us.

Viva V Samana by Wyndham: Awesome Resort

Wonderful place to relax. The best food I’ve ever had at any all inclusive. Very small quaint resort. Highly recommend it. Beach water is rough so not good if your not confident in the water. Lots of beach miles available to walk.

Viva Heavens by Wyndham: Great vacation

It was a positive surprise! the hotel is small and easy, but well designed. The beach, the pool, the food were very good, really nothing to complain when all that happend on a week with perfect weather. Our first day was December 31 and we were treated with very good party, including life music, dancers and fireworks. We had the Amnesia Junior Suite, very spacious, with good balcony and amenities. Little things could be improved, but not really a deal breaker. For example the bathroom does no [... read more]t have a single hook or towel rack where to hang your towel. The wifi is pretty good around all hotel spaces, including in the room and on the beach. One other think that people may not like much is that the lobby is super small, and has only a shop, but not a bar. The pool bar is basically the only place to have a drink, regardless the time of the day. The buffet food was good, with god service and decent selection, never crowded, and with long working hours. The animation team is very good, they run activities around the pool, the beach and late evening and did an amazing job, given it is the same people. Mama Bee, their boss and MC on all activities is really the key person that makes it all so good. The area outside of the hotel is very safe, pretty and pleasant for walks, including at night, as it is part of gated Playa Dorada area, around the golf course. There were some mosquitoes, but not that much,but bug repellent and AfterBite is good to have with you.

Viva V Samana by Wyndham: Beautiful and relaxing gem

From the moment we arrived our stay was relaxing. Our rooms were ready (earlier than stated check in time). The staff and porters all smiling and welcoming. My husband and I travelled with our two daughters to spend New Years in a beautiful relaxing oasis and to say goodbye to a year best forgotten (2019). And that is exactly what we got. Our rooms for the duration of the stay were kept clean with the mini fridge stocked daily with pop, beer and water. The rooms were modern and beds comfor [... read more]table. We loved the showers with the big rain heads and beautifully tiled floors and walls. The public bathrooms were also very beautiful with carved rock sinks and beautiful local marble tiles. We liked going to the buffet for each meal as opposed to the a la carte restaurants. The wait staff were quick and attentive. There was a large variety of good quality food choices that were varied each night. We tried the Fusion restaurant one night, and while delicious and presented beautifully, we did not want to spend a long time at dinner and preferred to sit around the lobby/bar area and listen to the local talent sipping cocktails and chatting with the friendly and entertaining animation crew or other guests. While the pool area was stunning and welcoming, we ended up spending all of our time down by the beautiful and clean beach. You could walk a long way each direction. We had a blast boogie boarding and playing volleyball. The beach staff from the animation crew to the bartenders were always friendly and smiling. They seemed very happy to be there and enjoyed their jobs along with the guests. We found beach chairs every day but the ever present towel on chairs with nobody in sight was an issue here as it seems to be in every resort. LOVED that the towels did not require towel cards and that we could use as many as we wanted. What a refreshing idea! There were a few animation crew that made our stay especially fun and comfortable. Honourable mention for Miguel Jordan and Adolfo! They just made the trip so fun and cheery. There were others that also stood out but I do not remember their names. The grounds were very beautiful with a large variety of exotic and flowering plants, and extremely well maintained. This resort is not necessarily about the night life as it quieted down fairly quickly and the disco was on the beach so you could not hear it past 10pm. News Years eve on the other hand was extremely well done with an incredible banquet dinner followed by a crazy party by the pool. No expense was spared and food included lobster, any kind of seafood you could want, elaborate dishes and decorations. The party had a light and sound show to rival any I have seen. The staff worked very hard to ensure everyone had a blast. The next morning, the resort was pristine again. I cannot imagine how much work it took to recover the serene beauty of the grounds after such a big party. Bravo Viva Wyndham V Samana!

Viva Tangerine by Wyndham: Fantastic vacation

Our hotel room had some issues with hot water & water pressure in the shower. We also had a funky toilet that didn’t flush very well.. We had a problem with the shower hose & the hotel staff fixed it right away for us. The beach & pool area were amazing! The dining areas were always clean & well taken care of! There was always plenty of delicious foods to choose from, never went hungry! The entertainment was good & the staff were great! Very nice resort:)

Viva V Samana by Wyndham: Incredible Place

We had an amazing time the hotel is stunning the beach is peaceful and beautiful. Stayed in the bungalow. Highly recommend. Only complaint very poor pressure in the showers. Food just ok but I am picky.

Viva Dominicus Palace by Wyndham: Lovely property and great staff

This is a beautiful property. The beach is wonderful. Both the new rooms and the older rooms are well kept, clean and comfortable. The staff were extremely helpful and did their very best to get us everything we needed to have a really good holiday. The food in general was good. We had our favorite al carte restaurants but the buffet always had ample choices. A good thing was that many of the foods were new to us but became some of our favorites. Who knew that fried mashed green plantai [... read more]ns are just delicious? This was our fourth time at this property and we have seen improvements every year. We hope to be back again next year.

Viva Tangerine by Wyndham: Good Family resort

Overall a good resort rooms were a bit small beach was very nice but there were a lot of vendor's walking around tying to sell you anything you would buy food was okay but for the price the value was good. I would say 3.5 stars.

Viva Tangerine by Wyndham: Great time!

We had a great stay at the Viva Wyndham Tangerine in Puerto Plata. The staff were kind and the animation staff were very entertaining. The hostess in the buffet Jessica was awesome ! She always made our kids feel so welcome. Hugging and giving them high fives everyday! The couple things I could complain about is that they wouldn’t give us bottles of water. 2 small bottles a day for a room with 4 people in it. There were water stations but we weren’t allowed to fill our water bottles up . [... read more]. only the little plastic cups. The beach area was amazing only you are extremely hounded by the local sellers. The water was very wavy .. the only thing u can do in it is jump the very high and strong waves .. too dangerous for kids to swim in. But beautiful to watch. Watching the kiteboarders going by we’re so fun to watch every afternoon. We had a great week with family and would go back again in a heartbeat.

Viva Tangerine by Wyndham: Viva Wyndham Tangerine puerto plata

Loved the resort well kept and beautifully located with the large pool area providing a grand view of the ocean providing a great daily ocean breeze keeping us all comfortable. This boutique resort was very walkable and easy to navigate. Morning music around the pool a little too loud for most of us. Wearher could not have been finer Nov 22-29. Resort staff were kind and helpful. Catering quite satisfactory, wine very unsatisfactory. Unacceptable,and other alcohol undrinkable. Beer cool a [... read more]nd refreshing for beer lovers. Shows started late at 10pm we made it to some Shows, And the staff were very talented! The disco commenced even later, wasnever awake to explore my love for dancing.The long beach and pool sold me on this resort.

Viva Heavens by Wyndham: Incredible value for money

I learned of Heavens from my tripcentral agent who had been there. It exceeded even my strict expectations. Upgraded to a suite, spotless grounds, excellent food especially in the themed a la carte restaurants, no lineups for anything, very cheerful staff, plenty of beach chairs, very smooth transfers and checkin, etc. The beach can be walked for miles, much of it undeveloped especially to the east - very pleasant. Minimal seaweed problem, and workers clean up what there is of it each morning. [... read more] I knew this would be good when I read the TripAdviser and Booking.com reviews - virtually nothing negative. I have nothing negative to say either. It was on a par with the Viva Wyndham Azteca in Mexico - perhaps better in view of the quieter beach and the fact that Heavens is adults only. And it was half the price even as a single. Good level of clientele - Canadians, Europeans and S. Americans. I'm going back in January and though it will be a busier time, the cost was only $300 more than in November.

Viva Heavens by Wyndham: Great Small but Fun Adults Only Resort

Love this resort. Small compact resort on a great beach. Visited with my mom who has mobility issues. Everything is so close. She had no issues getting around between pool, restaurants and room. Entertainment crew are fabulous! Our second time here and will definitely be back!!

Viva Heavens by Wyndham: Great resort

We had a great time at Viva Heavens in Puerta Plata. The grounds were so clean and pretty. The food was Yummy. Loved the Blend restaurant. The entertainment team are truly what makes this resort a gem. We hope to return next year.

Viva Heavens by Wyndham: Wonderful Adult resort

I had a lovely vacation at this Resort the food was excellent the buffet was beautiful and have plenty of food plenty of selection so that nobody could complain really about the food they were very pleasant the people were very nice they helped you whenever they could they gave you brought you whatever you wanted to just were excellent. The rooms were there really nice and no they were clean the sheets were white clean really clean upon arrival there was a fruit bowl there with a bottle of wine  [... read more]in the fridge in a little bottle of rum there it was great. The beach was a little bit of a walk so anyone with disabilities might have a little bit of trouble getting there unless they're in a wheelchair in any event they have it's a nice walk way that they can go to the beach on and once they get to the beach they have a special chair for people with disabilities to go in the water. All right I really had an enjoyable time they had to change my room once because the what was it the compressor died. Oh I woke up at 3 a.m. sweating because it had died in the middle of the night I went to the lobby and told him it's really hot in my room so immediately they sent the central meeting in person and asked me if I'd like to move into a room with better air conditioning right away they help me move my stuff and off to sleep I went and it was absolutely cool from there on in. The air conditioning in the second room was great it was nice and cool all the time. The only real complaint I have is the fact that Sunwing didn't take us directly to Puerto Plata we had to go to Punta Cana and then stop over there it took us from 10 to 10:45 a.m. Toronto time until 7:30 p.m. Puerto Plata time to get there it took a long time we were like 9 hours. They took us off the plane in Punta Cana and then they loaded us back on it was just ridiculous it was a very long exhausting and tedious day so we lost that day. And coming home we had to leave the hotel at 11 so we lost that day so technically we had a 6-day vacation.

Viva Maya by Wyndham: Absolutely Incredible!

First off, let me just say that the staff who work at this resort are absolutely incredible. We stayed for seven days and felt like we were at home (but better) we are looking at going again next year!

Viva Heavens by Wyndham: Could be better...

Hotel • Decent walk to & from the beach(make sure you bring anything you need for beach) • There's a hot tub on the upper level EVEN THAT is closed by 8pm • Great primary pool, but is severely underutilized. It's an adult only resort with a shallow pool(4.4ft) with beautiful color changing pool lights that can only be appreciated at night. Why aren't the "adults" allowed to swim after 8pm. It's a vacation/resort the min time should be 1am (really available whenever an guest wants to go  [... read more]in) that includes the jacuzzi. • Terrible wifi. It's included in the package but you have to be doing artistic poses to get a strong stable connection (rooms & throughout the resort grounds) & when you get one it drops. Food • Mexican restaurant: great options. • Italian restaurant: can be better (over cooked) • Dominican restaurant: need more variety in food choices. • Beach bar/buffet isn't too bad, but variety in food choices there would be another bonus. Fruits in all locations (beach & buffet) were not recipe enough. Rooms • AC system comes & goes, this caused major condensation in the room, a small pool in fact. • Hot water comes & goes. • Not enough towels for the bathroom. • No maid service door sign was available (had to call each morning). • No toothpaste, face towels, not enough bathing toiletries. • Room door broke(electronic key) , if it wasn't by luck one of us left early & tried coming back into the room, we would've been locked out. • After all this, we didn't get a room change (even though there were available rooms, they just kept sending a repairman). Staff • Staff is touch & go, some positive/some negative, majority negative. • The coordinators/staff need to speak much better English as majority of hotel guests tend to be from English speaking countries. It's going to be difficult to communicate with staff when they don't understand what your saying. Activities • Night life, extremely disappointed (it was a down season). They made no adjustments to make it a more inviting atmosphere. Although very good music selections for "disco night". • Activities (scheduled) need to be updated, still using music & ideas from 10+ years ago. • Definitely should try going to local bar/clubs. It's gonna give you a better night fun no"seniors" although can have fair amount of mid 20s to mid 30s inhabitants. Beach (public) • Beautiful sand, (very fine), but gentle. • Alright setup for the beach chair to water distance. (if you leave your stuff on your seats, you won't be able to see it from the waters edge). So be careful leaving things unattended. • During the busy season since it's a public beach, locals can pass through & with your stuff laying around, definitely can go missing. • Definitely under utilized, they could make more of it with events & activities (day or night).

Viva Tangerine by Wyndham: viva tangerine cabarete

The resort is very beautiful... The staff are even more than beautiful and entertaining no matter what they do. I've heard from a lot of people that they weren't impressed with the food.... seems always has the same taste ...missing some flavour. For me I could not make a phone call from my room unless I went to the lobby... inconvenience? Also there was no refrigerator in the room were I was ..... most hotels provide this. foto guys are very shifty..... do not trust!! I had a great  [... read more]time nonetheless ..... thanks

Viva Heavens by Wyndham: Very clean resort with nice beach

Spent 8 days beginning of August 2019, resort half full, half the restaurants opened daily only, only one type of beer at the bar and it was flat. Our room was nice with a view of the pool but very loud music at night. The beach was wonderful...Recommend the hotel during high season.