Excellence Playa Mujeres: Loved it!!!

This place is more beautiful than the pictures! Grounds were top notch so many little touches that make it a 10, the staff, service, quality of food amazing. There was always something to do, but also many quiet areas to enjoy, lots of musical entertainment day and evening to enjoy. The spa was beautiful and relaxing. Lastly the gym is the best I have ever seen at a resort, my only suggestion would be that they Instal some ceiling fans in the gym. Highly recommend, can't wait to go back!

Excellence Riviera Cancun: Beautiful property

It was a clean, well manicured property. The room was well serviced, including a turndown service every night, and mini bar replenished daily. The beds are very high and we had to have it lowered, there was no difficulty having this done. There was no shade outside our room, therefore we could not use the bed and hammock provided for our unit; we had to seek shade elsewhere.

Excellence Riviera Cancun: Excellence at the excellence!!

Just spent a week at the Excellence in Cancun Mexico. I have been to many all inclusive resorts before and by far this was the best. The staff, food, set up was perfect. The room was stocked everyday with water, munchies,,beer, pop etc. Staff was always so helpful, would bring you water, or drinks etc wherever you were in the resort. Dinner at night was in one of I think 7 amazing restaurants with no reservations or any hassles. We had a swim up suite, the waiter that came by spa #1 was ju [... read more]st amazing, so happy and accommodating. The only thing was the beach was just ok. Lots of seating, but a little small. There was so much else to do it didn't bother us at all. Look forward to returning to Excellence one day! Enjoy your stay!😄

Excellence Riviera Cancun: EXCELLENCE RIVIERA CANCUN - A TRUE 5 STAR RESORT

My sweetheart and I enjoyed 10 nights at this resort from March 04/17 to March 14/17. I have never written a review about a resort in the past because I just didn't think the place was worth it until now . This resort I feel is truly a 5 star + resort . They seem to do everything right and are always very happy to make you happy and satisfied .The resorts grounds are kept immaculate and we couldn't help but notice the abundance of staff maintaining , cleaning and servicing everything and everyo [... read more]ne . If you called for a service repair , they were at your door within 5 minutes and then you received a call immediately after the repair person was there verifying that the issue was corrected . We noticed there was always a manager walking around the resort days and nights , including the restaurants taking notes and I believe this is why this resort is so well run and maintained . Just to emphasize this , we were having supper at the Mexican Restaurant one night and a manager asked us how we liked the resort as well as other questions and after we told him how much we loved the place , my wife being vertically challenged a little mentioned to the manager that her only complaint was that the beds were a little high for her to get into and that a stool or something would be nice to have in the room for her to get into bed . The manager just smiled and jotted something down and we never thought any more about it. The next day while we were out of our room , they came in and lowered the bed for her !! Needless to say , she was overwhelmed by this because at the most she thought she might get a stool to help her get into bed . We were told that this resort was at 80% occupancy while we were there , but it never felt even half full , in fact most days it seemed like there was hardly anyone there. You never had to save a chair or bed at the beach or around a pool and there were more than enough available at both . The main swim up pool was really the only pool that you had to get there early for a chair. The servers were always checking on you if you needed drinks no mater were you were even on the beach . Room service was very fast and we never waited more than a couple of minutes at one the 9 a la carts . We loved the fact you didn't have to reserve where to eat each night . We also loved that you can get any premium liquor and beer . The Grill was a great place to have lunch and they even have a wood fired pizza oven at the main pool bar with great pizzas . As well at this bar , every day there was live entertainment which we loved regardless of where you were at the bar or as we were at our swim up room in building 7 . We met allot of really nice couples that felt the same way and many of them were return customers , some more than at least 6 times . We also noticed a very good mixed age span at this resort from young to older couples which to us indicated there was a good variety of activities for all age groups . Great relaxing resort that we highly recommend and we will definitely return too. The only down side to this resort is the sea weed on the beach and in the ocean water when the wind is up , and the wind is usually up in Feb and March. That said there is a lot of beautiful beach front at this resort and it is wide. The seaweed is cleaned up daily by the crews all day long. We did have 2 calm days , and when that happens the seaweed is minimal and swimming in the ocean is beautiful. Room tip : Building 6 or 7 . Both are near the heated pool , activities and closer to the restaurants and main building/theater . Thank you Trip Central and Shelly D for all their help with choosing and organizing our travel needs . This was our best vacation ever.

Excellence Riviera Cancun: Beautiful resort

My husband and I really enjoyed this resort. It was clean. the grounds were beautiful, the food was delicious and the rooms were great. The staff were very friendly and we enjoyed the entertainment. We would certainly recommend this resort to friends and family

Excellence Riviera Cancun: Wonderful vacation

Just returned from an amazing 10 day vacation at Excellence Riviera. Stunning grounds, everything well kept and immaculate. The staff are amazing and really go the extra mile to ensure you have everything you want to make your vacation perfect. The food is very good with varied food selections in the buffet restaurant for breakfast and lunch or you can have an ocean view and order off the menu if you prefer. There are ten different restaurants to choose from in the evening with something  [... read more]for everyone. Our favourite was the French restaurant with Basmati, the Indian restaurant, a close second. No reservations required. (A big plus for us.) Only a short wait some nights but you are given a pager and can enjoy a drink in the martini bar or the outside entertainment while you wait. Each evening there is a live band playing before dinner followed by main entertainment event and often more live music/dancing afterwards until about 11 pm. Excellence Riviera offers lots of activities if you choose to participate. The gym is well appointed and they even offer fitness classes (included) or personal training for minimal fee. Very impressive. The only downside is that there is lots of seaweed washing up on the beach. Excellence does a great job of removing it in front of the resort but if you like long walks on the beach, the seaweed is an issue as other resorts or private residences don't remove it as well as Excellence. An excellent resort, I would definitely recommend it to anyone.

Excellence Punta Cana: Excellent Vacation

Just returned from the Excellence Punta Cana. As per some previous reviews, I would agree that the resort was a bit tired. We had an amazing time and would return if the price was right but I will say it didn't compare to the Excellence in Playa Mujures Mexico. The food was good but not great. Service was good, not great. And even alcohol wasn't top shelf like in Mexico. That being said, the weather was much hotter - which we liked and had more of an island feel that Mexico. Had we not be [... read more]en to the Excellence in Mexico, I'm sure I would have given this resort a 5 star review. But, I can't help but compare and so would rate it 4 stars. They are about to undergo a major renovation in July. We will look forward to returning when that has been completed.

Excellence Playa Mujeres: Fabulous, Fabulous

Had the most wonderful time, a 10 day stay, weather was perfect. Not party people, we were on the lazy river, a nice quiet relaxing place. The pool bar was always hopping if that is your thing. Grounds were very well kept and very clean. Entertainment was really good, although the 'fat elvis' as we called him, shouldn't try to make small talk between songs, a little awkward. (we saw him twice, sang really well). The only thing was the mini bar guy didn't show up for a few days, don't know why, [... read more] but one complaint and it was back on track... missed my chips.... We felt perfectly safe at this resort. I would return.

Excellence Riviera Cancun: Fabulous vacation at Excellence RC

We stayed in the Excellence Club Section and cannot say enough about how great this week was. The room was beautiful and so clean with ocean view. We rented a VIP Lounger and we're so spoiled all week. The food was very good and most of all the staff were the nicest people you could meet. Special shout out to Luis and Enrique at the beach. Will be going back next year.

Excellence Riviera Cancun: Dream trip from start to finish!

From the second we stepped out of our private transfer van from the airport, we were treated like royalty. The food was amazing. The staff couldn't do enough for u. The entertainment was nonstop. We were pleasantly surprised.

Excellence Playa Mujeres: Very nice resort..........it's a paradise

Very well kept resort. The beach was cleaned every day & sometimes many times a day. (as needed) Landscaping very well designed. Choices of excellent restaurants The room very well decorated.....excellent bed, nice shower & washroom The equipment very well maintained (bicycle, catamaran, seadoo) Excellent administration as all personel very friendly, always a step ahead of us Paying attention to all details All pools in top shape

Excellence Punta Cana: We love Excellence Punta Cana!

cThis was our third time at Excellence Punta Cana, which shows how much we love it. The grounds, the service (with the one exception noted below), the beach and the food are 'excellente' as the staff would say. We always choose the Excellence Club option, as we enjoy the benefits we get from that offering. This year, we also decided to upgrade to a Master Suite, so we were looking forward to a larger, better room. We were disappointed, however, in the room we were initially assigned which wa [... read more]s a ground floor room 7005 directly facing the loud swim up bar. Not sure how this room qualifies as an Excellence Club room as it is very far from Building 10 where the EC lounge is and not in a good location. The concierge in EC was able to move us to a second floor ocean front room in Building 10 the next day, so we were happy but this should not have happened, especially since this was our third time there. Also, I was happy to hear that the resort will close this year to renovate the rooms, as they really need it and really aren't five star. For example, the air conditioning was so loud we couldn't sleep with it on, our two sliding doors didn't lock, the mini fridge was totally broken inside, so every time you opened it, stuff would fall out etc. We're looking forward to updated rooms! My one other comment is with respect to 'reserved' tables in a resort where reservations aren't necessary or allowed. We showed up at the Lobster House for dinner at around 8:00 on our last night (we were a party of 4) and all the outside tables were open. Just as we were speaking to the hostess and asking for a table outside, a large group that had obviously had been there before, burst in giving everyone hugs and obviously slipped the main waiter some money and scored a big table outside, while we were told that they were all reserved for 'special dinners'. I didn't give up and pushed for a table outside, explaining that we had arrived before the large party and wanted to eat outside. They eventually accommodated, but the experience was not good. There should be more transparency around how 'reserved tables' for 'special dinners' work. The last thing you want is to have a confrontation just before dinner!

Excellence Riviera Cancun: Amazing resort

The hotel was wonderful ..the food was great... the buffet was great ...We did wish that the buffet were open for all 3 meals. Sometimes when you are away you really do not feel like going to a fancy restaurant every night and it would have been nice to just relax and use the buffet. The beds are very high an while we did not really have a problem I wonder how vertically challenge folks get into the bed at night. The grounds are very well kept, the people who work there are friendly and very ac [... read more]commodating. The pools are clean and I saw them being tested every day. There are plenty of lounges ...no real need to put out your towel to save a spot ...this is a good thing for late sleepers.

Excellence Punta Cana: cosy and intimate resort

peacefull,clean,couteous staff,activities well structured and a lot of participants.Appears to attract a senior clientele from all over the world.. Many repeats clients, in my case 8 times .some 14-21 times

Excellence Playa Mujeres: Very nice resort

This is our third visit to EPM in the last 6 years and we were not disappointed. The grounds, pools, rooms, restaurants and bars are really 5 star. The beach seemed improved this visit likely due to the fact that another resort was built just north of it. They groom the beach regularly and you can tell. All the staff are very friendly. Being only a short 20 minutes to the Cancun Airport makes it excellent as well.

Excellence Playa Mujeres: Amazing resort - 5 star all the way!

We just came back from a week in heaven at this resort. The rooms are very spacious and modernly decorated, a fridge full if beer , juices and 4 bottles of liquor, daybed on your balcony to relax after a day in the sun and turndown service every night. The food and drinks are top notch. Best thing is no advanced reservations required except for tapanaki hibatchi. The staff are incredibly friendly and take pride in providing nothing but top quality customer service . Multiple times did we hav [... read more]e staff and managers ask us if there was anything more they could do for us . I requested a different pillow and had it that day. We had one issue with noise keeping us awake and the concierge addressed it immediately and the following day they gave us a free couples massage for our inconvenience . Wow! We've been to this resort 3 times and will definitely go back again!

Excellence Punta Cana: Wonderful Resort

Just spent 14 beautiful days at this resort. The name " Excellence " says it all. Have been to other all inclusive resorts but this friendly staff is by far the best. We especially had some great chats with Junior. We enjoyed walking around their ecological park on the resort, feeding the fish, ducks and flamingos. We look forward to returning to this resort again.

Excellence Punta Cana: Second Time a Charm

This was our second time and once again it was amazing. The service, food and amenities were excellent. I can't wait to go back next year. I understand that the resort is getting some updates and that will be wonderful. I hope they add more bathrooms at the beach area and provide softer beds. Also some faster internet service would be appreciated. The only annoying issue is the lack of non smoking areas. Specifically around the bar and entertainment areas. Otherwise this is the best res [... read more]ort that we have been too. It was our 9th visit to the DR so we have been to a few resorts. Love them and DR.

Excellence Punta Cana: Excellence is excellent!

Loved our recent stay at Excellence Punta Cana. The service was exceptional and our room was beautifully maintained. The food was great and we loved the fact that we didn't need reservations for any of the 10 restaurants. We never waited more than 10 minutes for a table. We will definitely go back.

Excellence Playa Mujeres: Best resort ever!

The food, service, cleanliness, drinks, garden and ornaments, pools, and bars were top of the line luxurious and excellent! Would go back in a minute and/or try the other 'Excellence' resorts. It's an elegant vacation!