Nice resort

The staff there were amazing treated us like gold.the food was amazing and the Michael Jackson performance was mind blowing.the room cleaning could have been a little better.beach was beautiful. I really in joyed my stay can’t wait to go back

Great time

Overall our stay was more then I had expected, with this being my first time outside if Nova Scotia to south, I was very happy. The first day I was very nervous and overwhelmed but by day 2 the staff and management team were so helpful and understanding with the needs of there guest I could tell this was a safe and heart warming resort, they were very quick to the needs of the guest. I would recommend it to anyone going to Punta Cana.

Beautiful, large resort

The resort was large, well kept, and clean. Service was good. Breakfasts were great, lunch and dinner were good, but certainly not amazing. The Beach was beautiful and could walk for miles and feel very safe. One thing we did not love was the mosquitos! They were really bad in the evenings. We think perhaps do to their “marsh”, which is part of the property. First time ever in Punta Cana where this was an issue.

Great time !

Beautiful resort, well maintained, great food. Big resort, very busy, make sure to book alacart restaurants early. Could use more restrooms around the pool and beach area. Entertainment was good. Rooms were nice and kept well.

Grand Bahia......an amazingly beautiful setting!

Grounds are immaculately well kept, staff and workers very friendly and accomodating. Villas are cozy and comfortable however showing their age...some freshening up would be a plus especially washrooms and verandas. We did not get housekeeping everyday so...no towels, no toilet paper. Bar fridge was not replenished everyday as it should be...very disappointing. Food plentiful but always the same. All that aside, pool area was very clean and we spent most of the day there. Went to the beautif [... read more]ul beach but it was so overcrowded it almost felt and looked like march break. I don't think we would go back to a resort with so many units and so many people! Our flight experience going in was great going back different story. Of course the weather played an important role in our situation and everyone was in the same "boat". Excellent pilot and captain as well as super nice stewardesses. None the less, being stuck in plane from 8h20 pm to 1h00pm ,and stuck standing in airport until 2h00 am and leaving without our luggage was not the perfect end g to our pretty great trip. Since we were not expecting to be this late going back, we had no hotel reservation whi h meant no rooms to be had anywhere. Ended up driving to Barrie in our ice covered vehicle where we did manage to bunker down at 3 am. I suppose All is well that ends well! I'll applaud when we get all of our luggage back! Quite a memorable experience, one that I do not wish to ever go through anytime soon.

Amazing but too big and too busy.

Very clean a bit old needs some work. Great friendly staff good service but maid service didn’t come a few times. Grounds were well kept and pool was clean. Beach is beautiful but looked like spring break too many people.

DISSAPOINTING RESORT.BAD MANAGEMENT

grounds were well kept,and pools were clean .were in junior suite royal golden supreme .which gave us very little in extras for the money, rooms smelled damp and mouldy, could not see beach could however we did see into our neighbour' s bedroom. we spent no time on our patio because of invading their pprivacy .after visiting other bahais .we were very disappointed .everyone could use our facalities but we could not use theirs, .combo of 5 resorts.not well managed at all.

Tidy resort

Hotel and grounds well groomed and tidy. Polite and timely services. Food and beverages were handy and plentiful. All the employees including the grounds keepers to the people who cleaned the streets were very polite and friendly.

Beautiful paradise

This resort was a nice experience. Check in was fast and staff were friendly. Rooms were ok. Dated but clean. Grounds were beautiful and well maintained. Beach was beautiful. Pools were well maintained.Entertainment' was every night which fun. Not sure on the shows ,didn't see any. Was happy with lobby entertainment. All in all it was a great vacation.

Beautiful Resort

This resort is very clean, the rooms are a good size and very nice. House keeping service was very good. The Japanese restaurant was my favourite but the food was good at all the restaurants. The beach was beautiful! I would highly recommend this resort.

Great Value!

This is a great resort, they have everything you need in one complex. The Food, Pool, Beach, and Service were all excellent. The pool by the beach gets extremely busy, so best to go early if you want a chair. Also watch out for the vendors on the beach.

Great resort

Exceptional service and great food. Easy access to all services.The rooms were clean, food was great. Beach and pools were easily accessible. There was always someone available for help if you needed one.

Excellent service

My husband, my father and myself made a trip there last week and would return again. We booked the punta cana royal garden section. My father had his own room and hubby and myself another. Knowing Dad was a solo act and 75 yrs old, they actually called him to make sure he was doing alright and didn't need any help. Staff came twice a day (once to clean the room and another for turn down service to tidy a bit, give chocolates and make sure things were alright). Our fridges were stocked daily and  [... read more]rooms were done daily. The only strange part was that at most resorts when I travel, rooms are done by 11:00 but here they were done by 3:00... so what? On arrival, the bellboys (or would that be bellmen?) were immediately there to offer direction with a smile and great english. For us, checking in was a separate room where the English was excellent and our numbers low. They explained everything and were available throughout our week to answer questions or address any concerns we had. As for the food, all was good. We were especially pleased with the Pescaro restaurant. The staff was friendly and the food was delicious. All the restaurants were good, even the buffets. I am used to monotonous food at buffets but this was good stuff. Not gourmet but a wide range of options each meal. Yes it is a huge area with 5 resorts in one area but never did we have a problem finding a spot at the beach or the pool. Drinks were good and staff all over the resort were friendly from maids, cooks, reception, entertainment, bartenders, trolley drivers etc. No, not everyone spoke great English but they tried and they employ Hatians I believe, who speak fluent French if you would prefer. The only drawback we encountered was at the lobby store. The staff were uppity and wouldn't or couldn't speak English. We had a problem with a salesperson who would speak to coworkers but not myself in English or French,she rolled her eyes and was ignorant. We were lucky enough that our royal garden associate cleared up matters for us. All in all its a 8.5/10 for me and that's saying a lot. I would recommend for family, friends, large groups or small. There is something for everyone

Not what we were expecting...

We have stayed at other GB resorts and were expecting the same level of service. We were very disappointed. The servers would only serve if we tipped in advance, the rooms were old and in need of a good cleaning, and the staff in general were not friendly. The food was terrible and all of the restrictions of where we would and couldn't go were too confusing to follow. The Punta Cana airport was a horrible experience which left hundreds of people corralled like cattle with no AC, water  [... read more]or bathroom for hours. First and last trip to Punta Cana for us :(

Not for us

Our second time at a Bahia resort, for us this place was simply not what it said it was, this place is not for the average family. I will give it a 5 for cleanliness. Having to wait and take a tram everywhere is not my favorite part of a vacation. The food at the buffet was plentiful but was always on the cool side even when you where there when the doors opened. The bars were poorly stocked and ran out by noon of mix and rum. Service at the bar was slow and the staff were not very friendly. The [... read more]y could improve there English skills as most of the patrons were English. Pool and beach lounges were hard to come by early in the day. It has a well maintained beach and pool area, with over flowing garbage cans by mid afternoon. Vendors are easy to find in the beach areas. My last time to a Bahia resort,

Not worth the money.

It was very clean and the grounds well maintained. The beach and pool area very nice. The rooms were ok. Here is what the downsides were. The staff could not speak English very well and had a hard time understanding what you wanted. (even the Air Canada rep) The food was hit and miss. Most of the time it was cold (even if you got there right when the buffet opened). The odd time you may have gotten hot food. The bar serve was poor. They were always running out of pop and rum at the beach bar by  [... read more]early afternoon. I think they diluted the alcohol. The pool that had the gradual incline to the pool were the kids could play was right by the swim up bar. That was taken over by the young people. If you went to get a drink the bar staff would not watch of who was there first and catered to the young people. I had my granddaughters trying to get a soft drink and they just overlooked them finally a nice young lady yelled at them in Spanish and they got their drink. There were a group of man in the pool with a blow up lady doll which I think they should have been asked to remove it. Chairs were hard to get on the beach and pool area but we managed. The safe in the room did not work. The frig in the room did not keep anything cold and to get ice you had to go to the lobby which was either a tram ride or a 20 minute walk. The cleaning staff were not friendly at all. The waterpark was only good for maybe up to the age of 6 nothing for the older kids. The kids club was just a joke! I would not call this a family resort.

AMAZING RESORT!!!!

We have never been to such a large resort. The were beautiful, pools sparkling, wine cold. Our room was so pretty, we felt like a king and queen. We enjoyed the amenities, which, were plenty to pick from! The staff was so incredibly friendly, always acknowledging us. The buffet was so fresh, full and a big! So very many different types of restaurants available. All in all, a GREAT experience, we are planning our next trip already!

Excellent

We returned to this resort because we loved it so much 5 years ago and were impressed by the entire experience. Once again, the food was amazing and the grounds were impeccably maintained. Pool bar and restaurant staff were very friendly! My only negative comment was our room, when we first arrived there was half a can of beer sitting on our bathroom floor, not sure how that was missed especially with a changeover of occupants uness the maids were drinking on the job, but it made me questi [... read more]on the cleanliness? Also the mirror looked like it had been through a war, I actually first thought it was covered in mud and tried to clean it, but it was just totally damaged. My only other comment would be that there is not enough beach space for this massive resort, and unless you go reserve yourself a chair before 8AM you're out of luck. (compared to neighbouring resorts who had tonnes of room to spread out and even had empty chairs) Anyhow, we had a fabulous week! .

A beautiful resort

Beautiful resort, with beautiful kept grounds. Three big pools, a lot of activities for small children. Good food, and great a la carte restaurants. Nice lobby upon arrival. We had a problem with our room and the next day we were switched to another with no problem.

Relaxing Stay

This hotel was on of the better places I have stayed in Punta Cana...my room was clean and roomie...the grounds were beautiful with lots of space in the pool area...my only complaint was the food was the same at the buffets..day or nite....i didnt see where there was a theme for each day...the a la carts were delish and accommodated me because i have a Gluten allergy BUT not enough english speaking workers!