Fabulous Resort!!!

Grounds, dining areas, rooms, public areas all met our expectations. The kids had a great time at the Kids Club and loved the Kids Waterpark area. Both beaches were amazing and above our expectation. The Ensenachos Beach was breath taking (like a picture on a postcard). We would highly recommend anyone thinking of going to Cuba to stay at this resort.

Absolutely Beautiful Resort and Staff

This has been our fourth time back to this resort, once Park Side, once Grand Villa, and twice Spa side, and we usually travel with a few other couples. We have been lucky to travel a fair bit and this is only one of two resorts we have ever repeated; it is the beauty of the location and the staff that will continue to draw us back again and again. They have two beaches with fine powdery sand and shallow gradual slopes great for children, and abundance of sea life to keep all entertained. Being  [... read more]on it's own Cayo (island) the beach is private and has no vendors or crowding, there is also no need to do the early morning "towel reserve" although some still do. The food is very good throughout the resort, sure I have had better in countries with no supply issues, but I always find more then what I need to eat. The rooms are very large and are well maintained. Being that this is a mature resort, the first built on the island, the vegetation is absolutely amazing making your walks and scenery enjoyable. Due to its location in a protected area the resort is setback from the beach and does entail a fair bit of walking - just something to take note of. The biggest draw for me is the staff - they are the reason we consistently return here. They are the kindest, most enagaging, and genuine staff I have ever met. They'll remember your favourite table, seat, drink by the second day. Gardners and maintenance staff will smile and give a genuine Hola when you cross. You can tip - or not - and you'll still get that same service (although, I always recommend tipping - you would tip back home, only difference here is the product has been prepaid). I would also recommend a day excursion into Remedious which is one of the towns the bus goes around on your way from the airport - the twon and church are beautiful.

Amqazing Vacation

Iberostar Ensenachos Is the most beautiful resort we have visited. The grounds are very well maintained, lush and beautiful. The staff is incredible they go above and beyond to make your stay amazing. The accomidations are well kept up and your every need is met with a smile.

Very Good Resort!

Fourth (and fifth!) times our families visited Iberostar Ensenachos and again we had unforgettable vacation! Would like to express our deep gratitude to the Hotel's staff and administration for their great job! We will continue to advertise/recommend Iberostar Ensenachos to our friends, mates, colleagues...

Another great stay

This was our second stay at the resort. Staff are always helpful and friendly. Ensenachos beach was spectacular, best beach I've seen so far. The buffet always has a wide selection and no issues booking a la carte restaurants. I really enjoyed the Mediterranean restaurant. I would definitely recommend this resort to others and most likely to return in the future.

Wonderful experience

We went for the beach, and it is the best ever - very long. Beach attendants could always find you a place in the shade. Beach bar waiters were active and drinks were generous. Bring a travel mug. Beautiful buildings & landscaping. Rooms clean. Some exceptional service, mostly very good service, but some not. Food very good, but remember this is Cuba, and not up to a 5 star elsewhere.

Light bulbs anyone?

March 28-April 4th 2017. A fine resort with lots going for it. Two superb beaches. Megano is good enough but Ensenachos beach is wonderful. The sand is like talcum powder. Take your snorkel and mask and swim with the tropical fish. They are used to being fed bread and bananas and will come out to meet you near the shore at the end of the walkway. Take a quick catamaran trip from the beach, lots of fun. Keep an eye out for the resident iguana. He's big but friendly. Food: You don't go [... read more] to Cuba for the food but the resort was OK. get your food cooked while you watch instead of the buffet stuff that isn't hot. The a la carte restaurants are much better but avoid the Japanese one. Rooms: Nice clean room, well appointed. Nice big walk in closet where you keep all your stuff and they leave it alone. If you like hard beds, you won't be disappointed. Our fridge didn't work and I let them know and it was fixed almost immediately as when we came back to the room it was working. Great service. Pool: The posted hours for the pool are 9-5pm. At 5 PM it's still very hot out and you want to stay in the pool. Not a problem apparently as people just stay. Change the hours to 9-8pm and all will be happy. We went swimming at night (quietly) as they light up the pool and it looks so inviting. There's something about swimming at night under the stars and moon. No one bothered us as we weren't bothering anyone. Service: In fact the whole place has great service with the exception of reception. They don't seem to be too fond of actually doing their job and will not go out of their way to help you. Good luck with money exchanging. They seem to have issues getting small bills at the reception or at the bank downstairs. If you think of it, go to the lobby bar and exchange large bills for smaller at night. maid service is excellent. We left gifts on the pillow each day. once we put out hotwheels cars and she went out of her way to thank us as she had two young boys. Excursions: Take an excursion trip on the big catamaran. They take you on a nice cruise and sail for a bit too. Two snorkeling visits, one on a wreck and the other on a shallow reef. Lots of beautiful fish to see. The dolphin centre is pretty good as well but the food not so much. The half day trip to Remedios is also good. they take you to the town to view a church and the market and you go on a steam train to the sugar factory museum. Expect that one to take most of the day despite the half day description. Lighting: I don't know what the deal is but the entire resort has a shortage of light bulbs. There are bulbs missing or burned out on the walkways to the beach, in the building chandeliers, in the second floor ceiling walkways of our building, in the actual pillars in the main lobby, in the spot lights on top of the building facing the back....everywhere. I've went through the reviews before going down and noted someone said bring flashlights so we did. Very good idea. Summary: I heard grumbles on the bus excursions from other people at other resorts. You won't be grumbling if you go to Iberostar Ensenachos. The staff are wonderful, the facilities are pretty darn good and the beaches are amazing. Bring lots of sunscreen...

Ensenachos - Wonderful week in March

The resort is beautiful. I don't think I've ever seen such a beautiful pool, beach and grounds. I stayed in the Adult Spa section. I loved it. The rooms are clean and spaceous. The balcony is also quite large when you have a corner unit on the 2nd floor. The service is exceptional as well. They go out of their way to ensure you have everything you need and want. I'll be going back probably same time next year with my family to celebrate my engagement. Can't wait.

Great vacation

The resort lived up to Iberostar standards. Only caveat was that food was quite bland, but still lots to choose from. Very very bad service at checkin. Staff was rude and tried to rush us through. We had to ask twice to hear about the features of resort and location of various points of interest on the resort. The manager on duty was even ruder than her staff! Luckily, the beaches and rest of staff made up for it! It was family friendly.

Best beaches in Cuba

We have been to Cuba many times and this is our favourite resort. We just returned from our 6th visit and it does keep getting better. Lots of variety and quality in the food (smoked and salmon and prosciutto in the buffet every night, for example), comfy well kept rooms, and the very best beaches in Cuba. There are two one-kilometre long beaches: Megano beach is the busiest, with beachside activities and grill, and Ensenachos beach is quieter, but with a bar, and usually a barbecue at lunch tim [... read more]e. Although mostly sandy, there are some spots off each beach where you can snorkel, even walk at low tide, and see some tropical fish. There is good music, often Cuban, in the lobby every night, and prompt friendly bar service, both in the lobby area and inside the bar, where you may find piano music being played. You'll find mostly families and older folk here, so if you're looking for quiet, with good service, food and beaches, this is for you.

It was an ok resort. Seen worst and seen much better.

Our room was quite spacious. Though we tried to upgrade...impossible. Didn't appreciate it. Most of the food was pretty good except the steak was like rubber. One of the 3 restaurants we went to I took Pasta dish with lobster which was impossible to chew. Entertainment was acceptable. the grounds were nice and clean. Room services was awful. Didn't clean our room every day, ran out of toilet paper, no tissue.

Really relaxing quality place

We had a fantastic time at the Iberostar Ensenachos Good: - the grounds are amazing, well kept, super clean - rooms are clean and pretty for Cuba - I saw NO bug at all...not even a fly - Best service I ever had, they work sooooo hard to make your stay unbelievable - food actually decent for Cuba - best beaches I've ever seen! No doubt about that one. - café latte was insanely delicious - never an issue to have a chair by pool or beach, never ever. Best part of my stay as this is a n [... read more]one sense fight everytime at other resorts. To improve: - the wifi is none existent. We tried to log on 50 times and it failed every time. Hard to communicate with your loved ones and I hated that. - The resort is huge... they don't have enough carts going around so we had to walk a lot so NOT a kid friendly hotel unless you stay at the kids pool/park zone which was super cute for kids under 7 I'd say. - only 3 resto reservations allowed. That was pathetic considering the fact that they were empty every time! - no snack in between meal time. They close and you have no snack place and their store is closed most of the day so if you are missing cream, want anything, think again.... Also they carry no chips! What? LOL I nearly died. Just kidding but seriously no chips?? - super boring: disco never open, not much entertainment, really really quiet! Now for me it was a positive because that is exactly what I wanted but if you are looking for a place full of life and young fun people, don't go there. It's more an elderly resort to be quite honest. I still loved every second of it and I'd go back in a heart beat if my objective was to rest and only rest.

The Best Trip!

This was my best experience to Cuba so far. The hotel grounds were absolutely beautiful, the staff was so friendly and awesome, the food was great, with made to order eggs for breakfast, and made to order meat for dinner. The beaches were breathtaking and the pool areas were great, especially the kids area. Rooms were clean with a giant balcony and big bathroom. No complaints anywhere! I don't normally return to resorts but I will be returning to this one!

Good Family Resort

A nice spot for families. Beautiful beaches-beach access and well kept grounds. Pool and kids swim and play area was great and located right beside the larger pool area which was nice. For a family of four-room was a good size and comfortable. Some updates needed-rooms and amenities are a bit run down. Food was good-suitable more so for families. Overall an enjoyable time!

Iberostar Enenachos in Cayo Ensenachos

The hotel is very clean. Lots of fish to eat. Family resort full of entertainment for children. The beach is very shallow and crystal clear water. But what I think is most important is that no one person in the family (2 adults 3 children) did get sick. Definitely a resort I would visit again.

Amazing Hotel with the best staff.

Beautiful well kept grounds. Clean pool with lots of sun loungers brought to you and placed just where you want to relax. Beach,the best I have been to. Again, the staff on the beach were so helpful. Bar staff, especially the Havana beach bar, were exceptional.

Iberostar Ensenachos

Beach was fantastic! Staff were all very helpful and kind. Hotel rooms were OK. Food not so good. Overall nice stay. Always had loungers available either at the beach or the pool. Lots of shade available. Complimentary catamaran ride was awesome!

Iberostar Ensenachos, Cuba March 5 to 12, 2017

Bus ride from airport to resort well organized & smooth. Upon arrival our rooms were ready. Bus boy loaded our luggage onto cart, drove us to our room and he was very friendly. Our room was very clean (2729) Only complaint, the white towels have seen better days, could use a little bleach to camouflage the stains. I asked for more hangers, they appeared 3 days later. The maids kept the room extremely tidy & clean & mini bar was well stocked every day. Grounds on the resort are very well groome [... read more]d, only complaint is that light bulbs on the walkways needed to be replaced. (maintenance issue). Bathroom locks on doors in central lobby needed to be replaced & running out of toilet paper & hand towels was an everyday issue. Also that the beach restaurant washroom running out of toilet paper and hand towels was an issue and it was not kept very tidy at all. All meals at the hotel were well prepared and such a lovely large variety. Waiters and waitresses are the Best! Wi-Fi is very slow, you log in you get kicked out & minutes you pay for count. We travel quite a bit, & this is the 1st time we had airplane malfunction. Checked bags, went thru Customs & waited for departure at 11:00 a.m. Boarded plane & waited on plane for 1 1/2 hours. Captain says we have to go back to terminal. Take luggage with us. Luggage is left on tarmac, we proceed thru Customs. It starts pouring rain, luggage gets soaking wet. We wait at terminal until 5:00 p.m. & told we have to board buses & go back to a hotel (1 1/2 hours away) with our luggage. At this resort it took 1 hour to check-in. We get a courtesy room and a meal. At 11:00 p.m. we board bus again & drive (1 1/2 hours away) back to Terminal. Arriving at 1:00 a.m. Check in again and Customs yet again. Finally boarded new plane with new crew and took off at 1:30 a.m. Arrived in Toronto 5:00 a.m. Get home unpack wet suitcases, scatter all wet clothes all over the floor and time to get some shut eye. I'm Thankful the pilot made the decision he did, as this story could have had an unhappy ending!

Beautiful resort ❤️😁🍹🍺🥗

Just got back from Iberostar Ensenachos in beautiful Santa Maria. We had a wonderful stay. We went with our almost 4year old. Great place for a family vacation. No issues whatsoever. Food was VERY good- the best I've had in Cuba yet (4th time visiting different places). Wonderful, friendly service, great food and drinks, clean resort and the BEST beaches!!! Looking forward to coming back soon.

Lovely Spot!

Just back from Iberostar Ensenachos. Lovely resort grounds - lush ! Two beautiful beaches! Very relaxed atmosphere - good service - no line ups ! More variety of food needed . Maid service excellent - Yvonne - best maid ever who kept our room so clean on daily basis and always Came thru with our requests . Large room with some issues that got resolved with in first 24 hours of our arrival - did not get upper room as requested on reservation ie - safe off the wall ; balcony door broken ;  [... read more]no hot water first day ; keys had to be replaced x3 before they worked . After that things went smoothly with room . Fridge stocked every day with plenty of water ; beer and pop.