Excellent Holiday

This was our 9th visit to this complex and our 3rd family trip there were 14 of us this time. We had a very good time and found hotel staff to be very friendly and helpful. Room was good and as requested got a handy cap room which was very nice. Service every where was excellent, beach is awesome, and service by staff at pool was above average

Amazing experience for Mexico

Beautiful Resort Very Friendly beaches were clean staff was excellent Transat was informative with day trips overall good time will go again soon............................................................................................................................................................................................................................................................................................................................................................. [... read more].........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Amazing vacation !!

We absolutely loved this resort. The kids were never bored. The grounds were impeccable and the staff overly friendly. Not a bad word to say! We will definitely be booking this trip again with Stephanie Brucculieri. She had a great recommendation! Thank you for the memories.

Great resort

The resort is very clean and the staff is very helpful. The buffets are huge and the la a carts were just amazing. The beach is just gorgeous. There is so many pools to choose from for your days activities ..

This resort was absolutley beautiful!

the Barcelo maya Colonial resort in Maya Riviera Mexico was amazing. the service, the food , the weather could not have been better! The tours are spectacular too. We went ziplining and went to the Tulum ruins. It was a great day. We had a traditional mayan lunch and saw some beautiful greenscape. I would really recommend this resort to anyone wanting to go to Mexico. We stayed at the Barcelo Maya Beach resort the last time we went which was equally as nice but on a smaller scale. The ala cartes [... read more] were delicious with a wide variety of restaurants including Japenese.

Can't beat the beach and pool area!

Our family (kids aged 6 & 7) travelled to Barceló Maya Colonial between Jan. 13-20, 2017. Overall, we loved the resort and would highly recommend it. First the positives, the beach and pool area were phenomenal. Beautiful white sand and expansive beach since you can walk the length of the 4 Barceló hotels which are side by side. Bring water shoes though if you want to go in the ocean since it can be a rocky entry. There are countless pools so they never feel crowded. The property is kept immac [... read more]ulately clean. Lots of wild life (giant grasshoppers, iguanas) and dolphins on the property, which the kids loved. Our boys also love Pokémon Go and there were a ton of Pokestops and gyms on the property. The kids waterpark was amazing - the one on the Colonial property had fantastic slides and was good for toddlers up to pre-teens. We used the kids club several times and the boys enjoyed going there. Nothing fancy - we wished that they would vary the schedule a bit. We really enjoyed the buffets and a la carte restaurants and thought the food was excellent. Although this is a huge resort and was booked to capacity, we never had trouble getting loungers at the pool or beach, even late morning. Restaurants seemed half empty and service was always very prompt and, for the most part, friendly. Our only complaint was that the room seemed musty and the beds weren't the firmest. We had a garden view, which looked upon some trees, shrubs and other buildings. There are no oceanfront rooms at Colonial. You can get these at Barcelo Palace next door. We tried to upgrade to Club Prime, which we hoped would get us a pool view and better beds but they were sold out. We had a great time travelling with Air Transat - if you have kids make sure you join the Kids Club prior to your trip. There is a dedicated check-in desk, plus your baggage gets tagged so it is removed from the plane first. Overall, a wonderful experience at the Barceló Maya Colonial.

Fantastic resort!

Very clean and well kept resort. Staff is very friendly and all are ready to help. Food was fantastic and we were there for a wedding and everything went smooth. The only complaint was the check in/out was very slow.

Great Week

We have been to this resort 4 times. It is a huge resort and we enjoyed walking on a long beach. The food was good and all the workers very friendly. We were very disappointed with our room. We did request a top floor room with a view. My travel agent Sent in our request and I emailed as well...I would have thought a "repeat guests request" would have been honored..We had a first floor room right next to the entrance which was very noisy all night. And our view was to the back of a Tennis  [... read more]court and mini swamp. But we triedtried not to focus on that and enjoyed our week.

Definitely a 5 star!

The hotel, grounds, rooms and food were top notch. The staff were friendly and helpful. The staff went out of their way to make guests comfortable. The beach was especially nice, and well groomed, daily. I would go back in a heartbeat.

Beautiful resort

Barcelo Maya Colonial was extremely beautiful. Great service, well kept grounds, so much to do and all around amazing complex. Barcelo Maya had lots to offer and very friendly staff. I highly recommend staying there.

A great resort

Loved the grand beach here...long and not overly-crowded, always a lounge chair available. Bar and food places convenient to both the beach and the pool. The accommodations were very nice, clean and well-kept. All staff were friendly and helpful. A la carte meals were good, but not great. 15 minutes delay getting in each time, very difficult to get times before 8:00 or 8:30 p.m. Biggest complaint: the house wines - both red and white - were almost undrinkable! They must acquire an inexp [... read more]ensive but decent alternative. You could purchase other wines at the a la carte dining locations, but many were really expensive. The buffet meals were very good - lots of variety of meat and fish, as well as pasta dishes, etc. Evening entertainment was very well done: 2 theatres - each capable of holding about 500 people; great sound and lighting system, excellent singers, dancers, costumes, etc.

Great resort!

This is a beautiful resort with lots to do especially for families with kids and teens. Between the beach volleyball, ping pong, foosball, basketball, mini golf plus all the planned activites, you really can't get bored. The rooms are clean and comfortable. The food is good. In particular, the tappenyaki restaurant Tokyo in the Mayan Mall section of the resort is a must. They put on an incredible show and the food there is excellent!

Not an all inclusive fan but can't wait to go back to Barcelo Playa del Carmen

Beautiful and extremely well maintained grounds. Staff was outstanding. Beautiful beach with privacy and activities to cater to everyone's needs. The food was outstanding! !! We are gourmet cooks and braced ourselves for heat lamps and dried out food. The expectation was ever so greatly exceeded so very favorably. Freshly grilled fish, lobster tails, steaks on an on....

Great Resort

We had a AWESOME time here! The staff were courteous,hard working and very attentive. The grounds were well maintained,the gym was well equipped with equipment. The Sports lounge was a great place to watch sports on there BIG screen in a theater setting, & had a 6 lanes of bowling also. The Restaurants meals were very good, especially the Japanese. The resort was very clean, & never a shortage of loungers or towels. You could book all the restaurants @ once, & you never had to hand in a card to  [... read more]get a towel each time. They had lots of pools(with lap pools also),activities & a FREE Dolphin show on the property.The resort is 1 of 5 on the grounds, so you could walk or jog along the beach on sidewalks. If you wanted they also had a double decker bus available for use, but you could walk almost anywhere under roofs that provide coverage from rain. Free papers were available @ guest services & trained Raptor birds kept all other birds away.

Amazing place for people with small kids

Great servie massive place many water parks, you will never get bored the entertainment was also ok i like the towel service and how nice and quiet everything was the gym was awesome Will definitely want to go back got 5 nights of

Awesome resorts

Very good,clean hotel and facilities,restaurants are high class and very good and clean with amazing variety of food and drinks,pools and bars are also very good and well designed,all details are beautiful and carefully designed and maintained,especially high quality Gim and Spa . House keeping crews where working very hard to keep facilitiy clean and good looking. Entire personal was friendly and smiling all the time.

No disappointments here!

A well maintained and very attractive resort with everything anyone could want - lovely swimming pools, beautiful beach and landscaped grounds. Our room had a couple of minor maintenance issues but on the whole was satisfactory and the bed very comfortable. Staff were great - my husband needed a wheelchair which was promptly supplied and help was readily available any time he needed it. This is a large resort but we never had to wait in line and there were hundreds of sun-loungers with plenty o [... read more]f shade. Food was very good with a big selection at the buffet and wonderful dinners at the "a la carte" restaurants. We enjoyed watching the daily dolphin shows too!

Barcelo chain of resorts is huge!

We stayed at the Colonial which has the authentic Mexican look (as did the Tropical buildings) They are clean and well kept but older looking and if authentic is what you want, then choose either of those two. If you want more modern looking I would choose the Caribe or Beach resort. We didn't stay at those, but from the outside it looked more modern with ceramics tiles and less traditional looking. When you stay at one you have access to the main hub of them all. Each hotel has its own lob [... read more]by/check in etc. but they are all connected with TONS of walking and beach front. There is a double decker bus to take you to each of them should you need a ride. There is one more resort but its exclusive for those who have tons of extra money to spare. Its called the Royale Palace Deluxe. They do have access to the other four though. You get free Wi-Fi in the mall/shopping area each day from 10am to 1pm only! You can pay extra if you want all access though. The buffet was ok....breakfast was good since you can't go wrong with fresh eggs and toast plus a huge assortment of stuff to choose from. Lunch & dinner buffet was touch and go. For those looking for a huge assortment but not fussy on taste...its good. The a la carte restaurants were the best food and it was awesome!! You have to go to the Tokyo Japanese for the great presentation and food!!! The ONLY place open to eat 24/7 was the "sports bar" located at the 6/10Caribe section of the mall. If I had to rate those snacks it would be 6/10. If you like runny cheese on your nachos its good for you then. Can't go wrong with the all you can drink booze/drinks though. Although each bartender makes them different!! Pools close at dark, which was around 6pm...so if you are looking for something to do after dark...good luck! Unless you are into a party you can check out Jaguars' night club (we didn't but its a night club, not much to explain). Each night at 9:30pm they have a 45 minute show, different each night. Excursions...you have to do the ALLTOURNATIVE tours they were amazing! We did two...one was atv/zipline/maya jungle walk and swimming in a cenote. The other was a mayan village tour/lunch/walk, zip line, repel into a cenote and bike ride to see mayan ruins in coba. amazing!!! Overall I would give this resort a 4 not a 4.5 but we had a great time. Our kids are 11,14,16 and there was no teens/kids club so they were bored after the pool closed. We would visit again, but just the two of us. If you have younger kids, they have a kiddie pool/water slides and a kids club which looked great for young ones. Oh, and if you can speak Spanish that is an asset because the front desk staff (all two of them at any given time) they speak a little bit of English. The bar tenders know drink names and that is about it. Maids/other workers won't even look at you so unless you know Spanish, don't bother asking them for anything. I had to ask front desk 3 times after trying to ask maid staff for a face cloth for 3 days. Just minor things, but if you need anything good luck getting it! Also, the communication between each resort isn't the same. I asked my front desk staff what the theme at the show was for that night, at the other resort and they had no idea. Vice versa, I asked them a question about the "water park" and they had to call them and still got no answer. Mixed messages and lots of walking in the heat to find out was frustrating. The pirates waterpark costs $15 USD for one day use per person. It has a few small waterslides and a surf simulator. No shade really though so put on your sunscreen. It was open 9-5pm. It was fun for one day for our kids.

Great resort !

My wife & I spent one week @ Barcelo Maya Colonial Beach .This was one of the best places we've ever visited. Great place for singles,couples and family.No lineups in restaurants and very good food.Rooms are extremely clean. Looking forward to going to this place again,but this time for more than seven days.

Something for Everyone

First impression, this resort is extremely clean and beautiful. The lobby is elegent and spacious with lush gardens throughout the resort. The rooms were large and very nice. We went Premium, but would not go that route again. Some things we did not get with that package, so not worth the extra money. Pools are clean and lots of room to find a chair or your own little space. The beach is long and tons of room for a lounger or a nice long walk. Gorgeous sun rises here every morning. Yes [... read more] there are tons of rocks and coral in the water, but we were able to find space to walk in without hitting the rocks and loved the clear blue water. The water activities were plentiful and easy to use and lots of fun. The staff were nice, but again would not go Premium again as they were not overly helpful and customer service is not a priority at all. The buffets were actually better than the al al carte's as there was much more selection and better tasting. The exception was the Mexican restaurant where they served extremely good food and they were very attentive.