Grand and fantastic resort

The resort is grand in size and grand in its finishings. Beautifully decorated is classic! The grounds are very lush with jungle like trees, tropical birds and some typical iquanas. Well groomed landscape with alot of clean fountains and some sounding like waterfalls every where.

Couldn't have imagined

From the moment I arrived, simply wonderful. Everything was clean, tidy & lovely. Everything is so grand. The Lobby is enclosed in galss with air conditioning. All the staff and attentive and polite. There are plenty of Restaurants to choose from. I really enjoyed the Piano lounge perfect place to enjoy a drink before dinner or coffee after. Would go back in a heartbeat.

Fantastic Trip!!! Few minor things to note however

This site is a must for me when planning any vacations. So I have started making more of an effort to review resorts whether my resort experience was good or bad. While this resort was first class all the way there were a few minor things that kept me from giving it a 5* rating. Check-In: We arrived a little bit later than expected to the resort due to waiting for people to make their way from the terminal to the bus (not the resort’s problem). The bus to our resort only held the four of us ( [... read more]my husband, myself and his parents) and another couple. We were given cool towels upon our arrival (very nice touch and much needed). They gave us a ticket for our luggage and escorted us to the lobby to get checked in. We ended up waiting a half an hour to get checked in when there were six of us total four of which checked in together. We did get a welcome drink while we waited but I really think they need to speed up the check-in process. Grounds: They work so hard on the landscaping and it really shows. I was so impressed with all the water streams, fountains and lushness of the greenery. Even in the rain they worked on landscaping! Rooms: Pros: WOW! We stayed in the Emerald Suites in Building 10 rooms 10-103 & 10-106. They were incredible. The bed was really comfortable, room was super clean and nice and roomy. They give you really nice bath products, slippers and bathrobes for use during your stay there. Also in the closet there was a golf sized umbrella which my husband and I thought was a really nice touch. Both my husband and I and my in-laws were celebrating our anniversary and when we got to our rooms they had a Happy Anniversary cake and a bottle of Tequila with two shot glasses. There was nightly turndown service and they delivered a journal with the following days events, pool times and restaurant information. Also we had champagne delivered to our room as a surprise which was really nice. Cons: There were some rust spots on the mirros (to be expected in such humid climates), our A/C wouldn’t turn off and couldn’t be changed from the coldest setting (which most of the time wasn’t a problem), and the vents in our rooms did have some mould/rust around them and the dust inside was quite abundant. (Not a big deal to us but some people may have an issue with it). We did find a small roach in our room on day 2 but that was the only one we saw. My in-laws had several roaches and a few spiders as well. I am going to give them the benefit of the doubt and assume the critters came from outside since the Jacuzzi door leading to the patio had a significant gap. Food: Pros: The food was fantastic. 5* for sure. The breakfast and lunch buffets had something for everyone and if you couldn’t find something to eat you had a problem. Really good variety and they even did themes on some days which was nice. The a la cartes were really amazing. I don’t think we had a bad meal at any of them. The food and service was excellent. So remember to tip your servers well since they work so hard and do it with a smile on their faces. All the restaurants took special care to label items suitable for lactose and gluten intolerant individuals. Everything was clearly marked and at the buffets they had dessert displays specifically for gluten intolerant people. I thought they really took care to make sure that people who had allergies knew what was okay and what was not. First time I have seen that at a resort. L’Alsace was by far my favorite. La Hacienda was a very close second. Cons: The only thing about the a la cartes that I would say was negative was the fact that your meals take a long time. We averaged at minimum an hour and a half to two hours per dinner. So if you want to catch the shows that start at 9:00 I suggest going to dinner around 6:30 to make sure you are out in time. Bars/Entertainment: The Sports Bar was a favorite place for the four of us. They have pool tables, card tables and lots of board games to keep you entertained. After 11pm they serve snacks and have a DJ type thing. All the bars were great actually. Really nice atmosphere and the drinks were all really good. I recommend the Mudslide, Electric Lemonade, Blue Hawaiian and my favorite… Miami Vice. The shows were fantastic!! I really don’t have a bad thing to say about the ones we saw. They put a lot of effort into them and it shows. The performers do a really great job. Make sure you check out The Valentin Imperial Band. They were SO AWESOME! I could listen to them every night. If they had a CD I would buy it in a heartbeat! Pools: Pros: They were very clean and not overly loud. They provide floats which are non-reservable although people still hoarded them away. The nice thing was the staff were really on top of it and if they saw floaties out of the water they would toss them back in. The swim-up pool is where we went to swim in the evening. I like that they keep the pools open until 8pm. This is the first resort I have been to where the pools are open past 6pm. The waterfall was a favorite hang out of ours. It really added to the atmosphere. Cons: The pools are in need of some repair. A lot of missing tiles and the waterfall could use some attention as well. Didn’t bother me at all to see it but it makes you wonder what this resort will be like if they don’t tackle things like this now. Beach: It was really nice. They have red flags everywhere except for the roped off swimming area. They also have lifeguards on duty which is comforting as the water could be very rough at times. We loved swimming in the ocean and the area that they give you to swim in is quite large. Lots of shade and beach chairs. Nice sand and blue water. Rain: We experienced a Tropical depression for a little over 24 hours. The staff were great and they kept the shuttles running to take people to and from their rooms during the pouring rain. It was really neat to see that much rain. Activities still happened and the staff made sure people knew where the “rain” locations would take place. Playing pool volleyball was so cool in the rain. Lots of fun had by all. Overall: We had a fantastic trip! The people were all so friendly and always had smiles and a pleasant attitude when they work so hard and really long days! Even though most packages purchased are all inclusive make sure to tip the staff anyways. They deserve it! I would come back to this resort again in a heartbeat but I will be keeping an eye on the reviews to see if things structurally get fixed. It’s an amazing spot but if the little things don’t get fixed they will turn into big problems.

LOVED IT!

We went for our 25th wedding anniversary Sept 21-28. This resort was recommended to us by a friend who stayed here last year and he could not stop talking about. So out of all the places that we looked at we decided on the Valentin because of all the good things he said about it. We were not disappointed! Service is incredible, the food was amazing, the grounds were beautiful and our standard room felt like we were in concierge. We were in building. 5 top floor with a decent view of the water an [... read more]d pool. We had a bottle of champagne, chocolate lava cake and rose petals all over the bed to welcome us for our special day! Turn down service, slippers and bathrobes, free safe, free wifi and 24hr room service was AWSOME! The pool is great and you even got served your drinks on the beach! No need to get up. The staff work really hard for you and we never felt like they worked harder for tips. The maid for our room didn't even take my tips I left daily! The beach was ok, but there was a lot of seaweed and the water was a bit rough. They have a sea turtle program on the beach where the eggs are protected. Very nice! Overall, we didn't want to leave. By the end of the week you're sick of food since there is so much and it's so good. All the ala carts were delicious and the wait staff were fantastic. All in all I have to say thanks to our friend for recommending this resort. We will be back!

Fantastic

GreaT time was had and will go again in the near future maybe in 2016 beaches were clean resort was clean and had great service alround the week went by to fast. Food was amazing lots of variety to choose from. It's my first visit to mexico and I loved it

Great Resort

Grounds were beautiful, we've never been to a resort with so much vegetation and privacy. We booked an emerald suite with jacuzzi tub. First room we checked into both phones were broken, tv didn't work an the doors on the selling feature of the room (jacuzzi tub) were broken and didn't open. A housekeeper let a use the phone in another room to call the desk. They promptly changed our room to one on the second level. Minor issues with internet and tv throughout the stay but nothing worth complain [... read more]ing over. A la cartes, Italian is amazing!!!! Service was phenomenal! I have a dairy allergy and we ate Italian 3 times because the manager came over to speak with me before each meal and then spoke to the chef to ensure I was safe. Mexico and steak house were ok, didn't go back a second time. Sushi and hamachi were delicious as well. Breakfast buffet, enough array to find food to eat but after two weeks we were tired of it.

Incredible Resort

A fantastic 4 night stay. The service was top of the line. The food was amazing, the facilities were magnificent. I was thoroughly impressed by the entire experience. I recommend you take a strong look at this resort for your next vacation.

Great

I would recommend this resort to couples. No kids. Resort and staff are fabulous. Staff couldn't do enough for me. Rooms were clean and well maintained. Main pool has great swim up bars with great service. Night entertainment was good.Beach is sandy and groomed daily. No complaints. Will go back.

Excellent service

location was perfect. It is in the middle of everywhere. dining was great, especially thai and french restaurant. Japanse and mexican and italian was average, general service was excellent though. pools were great and the beach was very beautiful. entertaining performances. bars everywhere.

Amazing time

Travel on August 22 to August 27. Amazing time. Great hotel, great food. Room was facing the lazyriver pool. Room super nice. Wake up in the morning with a gentle music and hearing birds. So peaceful. Beach was beautiful. Drinks were good. Staff very friendly. Would recommend this one to family and friends.

Will Return

This resort was fantastic. Very clean, excellent food at both the buffets and the a la cartes at dinner (be mindful about the dress code! Dudes have to wear pants and closed shoes at dinner!!). My husband and I went snorkelling off the resort, giving us the opportunity to sail by a lot of the other resorts in the area. By far the Valentin had the nicest and widest beach area! So interesting to see how different each resort had theirs laid out. We were also speaking with our snorkelling guide abo [... read more]ut the other resorts, and he was saying that only the Valentin has as much wild life and other resorts are totally man-made and have cleared it out. By wildlife, I do not mean jaguars haha. There are iguanas roaming around which are pretty cool to look at, these small things called Coati that are in the racoon family but the size of a house cat and have these long tails - needless to say these were Adorable and I have lots of pictures of them! Also something that looked like a baby hippo/mouse/deer hybrid called an Agouti. Really lovely grounds. In summary, we will definitely go back here because (a) food was fantastic, (b) everything was spotless, (c) great service, (d) there's more excursions i want to do that i didn't have time for! OOH and also, 24 hour room service that's included in your stay price - how decadent!!

Wow!

Valentin Imperial Maya-awesome I The food was AMAZING!!! The restaurants L'Alsace (French) and L'Olivio (Italian) were above and beyond my expectations. The Mar and Tierra was good. The resort was in great condition and the landscaping was lush and very well kept. The place is huge which meant a lot of walking around. The beach was perfect; the towel game was going on, but we always managed to get a palapa. The ocean was perfect.Nice sand and minimal seaweed. Beach service was exceptional, cold  [... read more]drinks delivered right to your palapa. Please tip those hard workers appropriately. We certainly enjoyed our stay here and would love to return.

Valentin Imperial Maya

I would give this hotel a 6 star. The people, rooms, entertainment was awesome. It was a very clean hotel. The food was amazing. The pool was huge. We stayed 10 days. That was a perfect time. I would highly recommend this hotel.

Best vacation

I would highly recommend this resort , it was absolutely amazing. The staff were friendly always helpful. The grounds were beautiful well kept , serene and peaceful. Food was absolutely delicious from breakfast to dinner. Could not have a better holiday.

Loved it

Food was great,well presented and professionally delivered. Staff were always helpful and accommodating grounds were well maintained and beautiful. The beach was spectacular but often no chairs if you went before late afternoon so the pool as an alternative was the option. A truly enjoyable and restful vacation.

The Valentine Imperial Maya was the nicest resort

This place was amazing so much attention to details. This place was so big , but we stayed in the building number 5. It was a great area that we could walk to everything. I loved the piped in music they were soo helpful. The service was top notch. Going to Maya. Definitely go to the Valentine Imperial Lots of space never felt crowded.

Honeymoon was AMAZING!!

The Valentin Imperial Maya was an absolutely incredible choice for my honeymoon! My husband and I loved the beautiful facilities, the relaxing atmosphere, and the activities provided! We would absolutely go back for another vacation here... In a heartbeat!

Amazing Stay at the Valentin

Best resort we have been to... out of a group of 10 or so. Staff very much in-lined with the 'what else can we do for you, can we give you more' attitude. 24 Hr room service was great with full menu available in room... amazing restaurants, great atmosphere.

Wonderfully Romantic Destination!

We simply loved the laid back atmosphere, excellent service and first rate accommodations. The grounds are beautiful and the pools are huge! We really enjoyed the fact that it never feels crowded. There is a large variety in food choices and the quality is first rate. We have been back twice and would happily go again!

Oasis on the Beach

The Valentin in Mexico is a very luxurious resort for adults only. The grounds are lush green and well maintained. It is a short walk to different venues - the beach, restaurants, etc.. There are quiet pools connected by a river for those who just want to hang around and relax. There is a very large pool which is more active during the day. The beach is incredible with terrific swimming. Food was superior. Service was top notch. Only downfalls are you can't see the beach from your rooms and if y [... read more]ou don't like walking, it can be tiring. You don't have to make reservations for the restaurants, but the wait was usually 30-40 minutes. Entertainment was good. I would definitely go back.