Excellent Value

I've been to 3 different resorts in CC across 4 trips so I have a good idea of what to expect while there. Memories Flamenco occasionally exceeded those expectations and never let me down. The staff are totally amazing, even under pressure, which they sometimes are because of how large the resort is. The grounds were very well maintained, considering how recently Irma landed, it was impressive. I had an issue with my room which was promptly corrected, so I'd say the resort is well run. Once  [... read more]you get a feel for the timing of the buffet (which has the best hours of any resort I've stayed in), you will not have to wait too long for the hot-stations, and you may even be completely satisfied by what is on offer in the hot trays. It was never a challenge to put together an appetizing & healthy plate and there was lots of variation from day to day. The 24 hour snack bar had a good menu and they indulged our bizarre requests to combine various items. If you're bringing family, you may not have the luxury of timing and might end up in some longer lines. The beach is definitely the best of the 3 resorts in that stretch, with ample shade and reasonable numbers of beach chairs. The chair cold war was very much alive here, sadly, with lots of people dropping towels before hitting breakfast and then seemingly never returning (at least not while we were there between 11 and 4!). It'd be nice if the resort just collected towels after 2 hours and freed them back up, but we never went a whole day without at least eventually being able to scrabble together enough seats for everyone in our group. Being able to walk to Lenny's is great, the dunes and lagoons on the way are beautiful. The market for this part of the island is also walkable from the resort, and we made ample use of the bowling alley there when the weather wasn't co-operating. Having easy access to the Buenavista Social Club show there is also a nice perk.

Best in Cayo Coco

Very clean and safe resort, staff are AMAZING! beach is perfect. You would be hard pressed to find a better resort in this price range. As an added bonus it's a 10 minute drive from the airport. 3rd time at memories flamenco. Will definitely book again!

Disappointing

We were in Bungalow 9118. The room had a very pungent odour that never went away, I developed migraine headaches because of it. Red Roof has nicer rooms than what we were in. The bed coverings were shabby, the pillows were flat and worn. The room temperature was a lot colder than we could stand and we couldn't seem to adjust it. We only had hot water 2 days out of the week. It was reported to our Hola Sun Agent twice and Customer Service 3 times plus a worker in the building. Overall the room wa [... read more]s definitely not 41/2 stars as publicized. We arrived at the resort late morning. We were up early for a 6:30 flight.t Checkin was was professional however being first timers it would have been nice to be directed to a location to go to and rest. We couldn't access our room until 4:00pm. The food was satisfactory but highly exposed to the public. My husband took sick on Tuesday night and was in bed for the duration. He went to the Doctor when we returned home and was told he either has the Norwalk virus or food poisoning. All staff was extremely efficient and personable. This trip was a gift from our son in law.

Good for the price

Accommodations were about average, no hot water during busy periods (like just before dinner, 5-8ish) The entertainment team is absolutely fantastic! Shout out to Alex, chocolate, and yerdanys! Overall, great place for young people as the entertainment is phenomenal and the hotel itself is pretty average and safe.

You pay for what you get!

We chose the cheapest resort for a 4 day vacation. The beach was amazing as well as the staff however, some improvements should be implemented. For example, about half way through the trip we had cockroaches in our room, there were 3 of us in a room and I’m pretty sure we all killed at least 1. We noticed other people in our bungalow (4) complaining and getting moved. The food is whatever, pretty same across Cuba definitely bring your own condiments to survive. Overall, decent getaway!

Not what it used to be..

Our air conditioner in room didn't work, resort was over capacity, buffet lines were ridiculous long. Diamond club upgrade and return clients actually felt like a downgrade. We were very disappointed with this visit and ended up transferring to a different resort. Beach was nice, grounds were clean.

Memories were made.

I’ll start by saying our travel agent messed up. She marked that we were linked with our friends on our reservation but it wasn’t noted on our friends reservation so the hotel didn’t know who it was we were supposed to be linked with. As a result we ended up in separate buildings and our dinner reservations didn’t line up with each other. We ended with different times for our New Years Dinner as well. About the hotel though it has beautiful beaches, clean modern looking buildings altho [... read more]ugh there are small beds in the rooms unless you get a king. Some rooms smell a bit musty. Public ladies washrooms often ran out of toilet paper daily. A la carte restaurants were good. The snack bar often ran out of burgers, buns, even beer at one time. Staff is friendly providing excellent entertainment top quality choreography and dancing. We paid for diamond club but our fridge wasn’t always stocked as they ran out of pop for 2 days for the fridge and beer one day. Beach Towels couldn’t be changed daily. Overall though it was a really good vacation. The size of the resort is perfect, and the staff was accommodating.

Amazing beach - Good resort - Ok buffet!

Amazing beach - probably the most beautiful beach in Cuba! Lots of lounge chairs. Great pools - Lots of lounge chairs. Good resort - could use updating, i.e. furniture, painting, grounds well maintained. Ok buffet - huge line-ups for pasta and meat of the day, i.e. chicken, beef. Don't understand why they don't set-up a bit differently to accommodate patrons. As for the rest, typical Cuba - friendly and helpful staff.

Great family resort!

We traveled over New Year’s with our two children and had an amazing week. the New Year’s Eve bash was fantastic along with the buffet ! The beach is spectacular and the kids enjoyed snuggling right off the beach

We had a good peaceful week which we were seeking.

We were seeking the SUN , SAND, and beautiful beach and this resort is very much that! The room service was ordinary and could be a notch better with provision of more varied liquid drinks. Cleanliness was great. The grounds of the areas we frequented were well kept and colorful. The food was at times bland and not available or limited.

Good value

Great family resort. The beach was fantastic and plenty of seating both at beach and the pool. The entertainment staff worked hard and there was plenty to do. The buffet food was what you would expect in Cuba but we did not go hungry..the 24 hour snack shack was great for the kids with fries, burgers and pizza. The grounds and buildings could use some TLC. Nice and close to airport.

Good resort, great people!

This was our seventh trip to Cuba, but only the first one to Cayo Coco, we were really looking forward to it as winter has started early in Ontario this year. Hotel is located close to the Jardines Del Ray airport, the transfer was quite painless as it took only 15-20 minutes to get to the resort. On our arrival, check-in was smooth and quick, but the rooms we were assigned in block 8 were not what we expected: one of the rooms was infested with mosquitoes, we asked for it to be changed and w [... read more]hile initially we were told that change was not possible, in the end resort agreed to switch it to block 2 which was much, much better. We kept the second room in block 8 for the first night, but the next day we found out that the whole building was out of hot water, so we asked for the second room to be changed as well - and have managed to get the resort to move us to block 2 again. Fawlty Towers part of our vacation was hence over, and we were able to fully enjoy both the resort and the beach to the fullest. Only later we found out that apparently half of the resort is renovated (blocks 1-5) to 4+ Cuban stars level while the rest of the resort (6-10) is pretty much a 3 star. My rating reflects the rooms in block 2 in which we stayed most of our vacation. Food was tasty, although variety was somewhat lower than in other resorts we've been to in Cuba. We visited two of the four themed restaurants (Creole and Italian), and those were good as well. Entertainment was excellent, great shows, and a great Christmas beach party organized with two other resorts (Pestana and Melia) along the beach, with a great stage and sound system that was set up just for the occasion, with what we were told were some of the best Cuban bands performing. In conclusion, great beach, good resort, friendly people and reasonably competent staff. We did not feel pressured to tip, but did it for most of the services we received and it was appreciated whatever the amount.

Great and family friendly.

I really enjoyed my stay here, the staff made us feel welcome and were very accommodating. This was my 2nd time staying there. The rooms and common areas were always clean. The staff is warm and friendly. The beach and the pool was the best part. Daily activities at both kept my family entertained at all times. The food was good and had many options to choose from. The nightly show was always nothing but sheer talent

WONDERFUL FAMILY VACAY!

What a GEM for a Family Resort! Stunning beach, great staff from gardeners to Bartenders. Lots of fun activities, good food and warm sun. Travelled with 3 boys aged 6,10 & 15 and they all had a BLAST! We would definitely go back to this resort! Say hi to Aris at the pool bar for us if you go - and ask him for a surprise!

Amazing resort

We were located in Bdlg 3 and were diamond club members. The swimming was great both at the pool and the beach and the entertainment was astounding. Food was okay. Activities around the pool were very entertaining.

Wonderful Resort

The resort was nicely setup. The resort staff were excellent, very helpful, friendly and accommodating. Of the five restaurants we tried, two had very good food, one satisfactory and two were poor. We found the buffet had good selection and better food overall and we were quite satisfied with it. The hotel rooms were satisfactory but needs some upgrading. Water pressure was low at times and little hot water at peak times even though this was a low season period. Had trouble with the a/ [... read more]c unit, didn't work well and room was very cold. I had to shut off the a/c unit to regulate the room temperature. Staff assisted the best they could. The nightly entertainment was great. The beach was fantastic and the water was clean , clear and warm. had a great time at the beach.

Super resort:

It was wonderful trip experience, so closed to the beach, just 2 mins from my room, lots of drinks available with very good service bartenders, lots of foods at the buffet sections, so many tropical fruits coming out of my dreams, the chefs were very nice & singing songs as they were cooking up my foods. There were 4 different restaurants to choose for a romance dinner in the evening. After the diners, one can go to the bar to get more drinks, then there were shows every night. Many hotels st [... read more]affs are very nice to us. Too bad we only booked 5 days, next time will go for at least 7 or more days.

Mixed Feelings

I stayed at Memories Flamenco Beach Resort the week of October 27, 2018. Sunwing was on time and we had a pleasant flight minus the hard landing. Upon arrival at the resort we were warmly received by Cuban dancers. The service desk acknowledged our presence but our room was not ready as we arrived prior to the 3 p.m. check in. For this reason, I highly suggest you walk with your swimwear in your carry-on which we did. We were able to head straight to the beach. Beach - The reason you go  [... read more]to Cuba. Memories sits on a long stretch of a white sand beach which is shared with 3 other resorts. There were enough palapas for everyone but the hotel did not appear to be full. Since it rained most nights, the water was not always as crystal clear as we've become used to in Cuba but was pleasant none-the-less. Service - The staff were warm, friendly and eager to ensure that you enjoyed your stay whether you tipped them or not which was a pleasant change from other resorts we've been to in Cuba. We did tip but didn't feel the need too in order to get good service. Room - Rooms were very clean and spacious. Hot water was never an issue and the fridge was stocked with water, pop and beer daily. We were blessed to be placed close to the beach even though we weren't oceanfront. Property - The lay out of the hotel is quite nice. Everything is easy to access and in good condition. The grounds are well kept and the hotel appears to spray for mosquitos and other biting insects. However, I would still recommend that you walk with a bug spray. Family - This is a family friendly resort and the staff appear to go out of their way to be kind to the children. However, in all my years of travel I have to say I witnessed some of the rudest, most unruly and disrespectful children of tourist (from various countries) that I have ever seen (i.e. throwing cups on the ground when a garbage bin is in front of them; running up on the stage during performances (parents - you would never allow this at a theatre in your country and it was utterly disgusting to witness it here); calling a tourist who speaks another language an idiot when they were trying to help the child retrieve an item that floated away at sea were just a few examples that stood out. Food - Bland, buffet stations cold (no apparent warmers to keep food warm) so if you're not there when they put things out you should probably go to one of the hot stations. If you're a breakfast person bacon only appeared to be served 3 days of the week with sausage available most days, along with a variety of eggs, pancakes, bread, etc. Lunch - I'd recommend the snack bar, it has several options including pizza, sandwiches and fries. Dinner - I'd recommend that you head straight to the hot stations (pasta, fish, meats, fried rice, etc.) Check-out - To be honest, the biggest grievance of the trip. Our Sunwing flight home left at 10:50p.m. with checkout at noon. When we booked the flight, we were told to check with the front desk at the hotel to try and keep the room longer which we did upon our arrival. We were directed to return the morning of our departure to try & make the necessary arrangements to extend our stay which we did. We were told we could keep the room for 2 extra hours at $11 CUC / hour. We took it because we wanted some time on the beach but found this unfortunate as most of our last day was spent sitting in the lobby bar. I can appreciate that the chamber maids have an end to their work day but I think this could have been better coordinated with Sunwing. Apparently, "VIP package and return guests" are allowed to keep their rooms for a later check out without extra charge so you will have to assess whether or not this actually makes more sense for your travel party. I personally didn't see it worth the while. On top of which, the hotel sprayed for mosquitoes just before we left which drove all of them up to the lobby area. So after going 7 days with a few bites, we were eaten alive in the last 2 hours. Sunwing - Hard landing upon arrival. The Flight Attendants on the way down were fantastic. We did not find the Rep at the hotel in Cuba helpful at all. In fact we found him to be condescending until we put him in his place. The Reps on the tour bus to and from the hotel were fantastic. As were the Reps at the airport. Flights were on time for the most part (we had to de-ice before leaving Toronto). Exchange - A rip off. $50 Cdn = $34 CUC

Absolute Paradise

I stayed at this resort from October 22-29 and enjoyed every minute. The resort and the grounds are beautiful. The beach is one of the best I've ever seen. Room was clean and spacious. For Cuba, the food was excellent. What really separates this hotel from others is the staff! Top notch in all areas! I'd highly recommend this hotel and will definitely be returning soon!

Great Resort

The resort was nice and the staff were ALL so friendly. Pool and beach was impeccable. We did have cockroaches in our room and some sort of sand bugs and the air conditioning didn’t work. They moved our rooms and everything was great!