Royalton Hideaway Saint Lucia: Third visit to a Royalton Resort and Loved It!

This was a third time to a Royalton resort with the first two visits to the Royalton at Dominican Republic. Everything about this resort met or exceeded our expectations. Resort staff were very friendly and accommodating. Food was great with many A La Carte's to choose from. Only downside may be the Beach area which is smaller then what we are used to with lots of seaweed in the water. But we were aware of this prior to booking and did not consider it a major issue because the Pool at Hideawa [... read more]y was great.

Royalton Saint Lucia Resort and Spa: Resort stay

The resort was beautiful clean well kept,great outdoor staff, dining room staff not so friendly food was constantly repetitive food was not refilled had to ask a number of times for certain items, first ever resort in the Caribbean to serve can fruits with syrup gross no tropical fruits chefs were not friendly when we asked for shrimp it was finished half way thru the buffet times A maid broke my daughters glass on her Apple watch we questioned it & no answer so far Some improvements needed  [... read more]hopefully will improve as they're new Beach pool chairs gazebo on the beach excellent !!

Sandals Regency La Toc Golf Resort and Spa: Incredible resort!!

The hotel was very nice. Staff was very accommodating and friendly. The resort was absolutely beautiful and very well kept. Pool was warm and beautiful waterfall that lights up at night. A great place to get away with your partner. Great view of the ocean. All stores and restaurants are not far. The restaurants are fantastic! My favorite one is Armando’s.

Royalton Saint Lucia Resort and Spa: Great Resort!

This resort had beautiful amenities! We met amazing people. It was very clean and even had a vegan food bar option in the buffet restaurant. The gym was wonderful, and the vibe crew was really enthusiastic and fun especially Jeremiah. We had a tour guide from Air Canada named Matthias, he was absolutely phenomenal - we booked the Land and Sea tour with him. The only negative experience we had was attending the Travel Smart presentation, we felt very tricked into attending this and they did not r [... read more]espect the fact that we were not interested in buying. They mentioned it would be 30 mins and it was 2 hours of our vacation time.

Secrets St. Lucia Resort and Spa: AVOID this ressort and air Canada package

The staff from the restaurants including the cooks were extremely friendly & professional. The food is good. Other than that the management from the employees at the front desk whom great you to the Mrs in charge of taking your restaurant reservations at the lobby were all extremely rude and not courteous. You do not get greeted and you get rude responses from the staff at the lobby including the manager of the ressort. When you inform them that you wish to terminate the rest of your stay they w [... read more]ill try to impose a surcharge and keep you hostage at their resort and discourage you from leaving. Plus, they will charge you for incoming and outgoing calls even if they are local calls from st-Lucia! They do not tell you this upon your arrival n’or is this written anywhere. The beach area water is muggy and there is never sufficient towels. We had to pull our own long chair from the surplus area and wash them on the beach while the staff just stare and laughed at us. There Is no Wi-Fi in the rooms none anywhere else on this resort. If lucky you can get a connection time to time when at the lobby but it’s not reliable. If on business this is not the resort to go since there is no wi-fi. AVOID at all cost Air Canada package to this resort. The rep Christine from Air Canada doesn’t have the customers interest at heart. They care only about making a quick buck on the tourist. Make sure about the Time your shuttle arrives to take you back to the airport, we were never advise of the time change and nearly missed our shuttle. Sherman never confirm or informed us of the time switch.

Coconut Bay Resort & Spa: Wonderful Resort!

This resort was everything we expected, except you can’t swim in the ocean because of the seaweed. The pools were well-kept, the food was great and the staff was very friendly. The constant breeze kept the temperature perfect. There was entertainment every night. We would definitely return.

Secrets St. Lucia Resort and Spa: Island experience

Reception was unfriendly and we were suprised that we were required to put up a 300 dollar deposit. We loved that water skiing; sail boat lessons and banana boat rides wre included. We liked the local flavour of the resort. Staff was helpful with navigating the island by bus. Loved the bartender during happy hour at the hill top pool. She was energetic and enthusiastic. We loved the cafe. Room was clean and quiet and we were provided with sheets after we asked for them. It [... read more] would have been nice to have the fridge in the room stocked with plantane chips and drinks like other resorts. We had a real shotage of face cloths.

Coconut Bay Resort & Spa: Great resort

Coconut bay resort we had awesome time at resort it had something for everyone and food was great the staff and resort was very nice the entertainment was great for adults and for kids, the activitys was also fun..food was awesome

Royalton Saint Lucia Resort and Spa: Worst resort ever

Royalton St Lucia Resort   Worst vacation ever. Myself, husband and son travelled to this resort on July 16 2018. The resort and island are beautiful but that does not excuse the amount of issues that happened at the resort. Upon arrival we were brought over to the Diamond Club office to check in and were provided with information on the resort and Diamond club location which is not worth the extra charge you pay for when it was booked. We were brought to our room and shown around by our  [... read more]butler who was great and tried to help the best he could while working for a corrupt and shady resort. While unpacking our luggage and getting the safe ready to lock our passports and phones, we noticed that the safe was not working property and we had to use a tweezer once it was open to get the door open, we decided just to deal with the issue and not worry about it. We did enjoy some nice food and most of the staff is nice and try’s to help and takes responsibility for the location and how it is run horrible. My sons sunglasses disaapeared but I though he had misplaced them, you will see below on another part of the story that he did not misplace them they were taken from our room. The first 3 days were ok but we did not leave the resort and did come back to our room during the day which would not give the theaves at the location opportunity to steal anything. Our room did not come with an iron we called the front desk as we were not able to get in touch with out butler and guess what nothing happened and no one brought the iron even when we were promised someone would bring one. The next day we had to call the butler to get this done since there is no use calling the front desk as you will get nowhere. We left for the morning to hang by the pool and when we returned we found our fridge not filled and no coffee left again, also the TV would now not turn on. Calling front desk went nowhere as no one showed up and we had to call the butler again. So for anyone else in the resort who does not have a butler I feel sorry for you as you will get nowhere. Again we my husband and I tried to move past this as we booked this vacation to relax since we both have high stress jobs. Let me tell you working is less stressful than this vacation, sadly we paid a high price to stay at this resort and it was not worth it at all. So to add more to the story we booked an excursion out of the resort for $290.00 US which is almost $400.00 CDN, the excursion was nice and we enjoyed it very much. We came back to our room of course I assume housekeeping and our butler had been there as a bath was run but things did not look right, we were tried so went to dinner then bed. After waking up the next morning we were getting ready to pack our bag and noticed items missing from the room, head phones were gone, cell phones cords for charging were gone, battery back used to charge the cell phone gone. The sunglasses were taken days before and I thought my son just misplaced them, no that is not the case whoever was in our room took them and all the other items. My husband went to check the safe and now it was not working as well. Security was called to our room, two people came in an checked the whole room to make sure we did not just misplace the items, we filled out an incident report and they advised they would do an investigation and let us know. They advised the would sent maintance to come and check the safe. While waiting in the room they had a man from security come a total of 5 times to get a key read on the door but guess what they could get it to work and could not see who was in the room. Shocking right!!!!!!!!. We waiting an hour before the gentleman arrived to fix the safe and he noticed there were wires that should not be the way they were and had to replace the whole safe, so asking again who was in our room while we were gone and what did they do and how hard did they try to get in the safe where our passports, money and import items were. We were in our room for 3-4 hours and had to reschedule dinner reservation 4 times due to the safe not having an idea how to remove and replace the safe. When he did return, he made and error and all the electrical went out in the room. At this point my husband had already been down to the Diamond office to talk to the manager 3 times. When he came back I advised him I was done and wanted out of the room, to be honest I wanted to go home but that was not an option as Air Canada flies there only on Saturdays. We were advised we were moving rooms to other building which was a mild upgrade, the new room the air conditioner did not work and the beds were smaller. The shower would not close properly, may sound like nothing but the door and walls are glass so we had to be very careful not to break them while closing the door. Oh and the hairdryer was broken, awesome right oh and did I mention that the manager checked the room prior to moving us? That should make us feel better and safe. This was now 9pm and we still had not eaten. We went for dinner than came back to go to bed at this point we were all done and stressed. My son was not feeling safe to sleep do to the issues and we had to check the door a number of times to make sure he knew he was safe, he is 12 years old, nice experience for him right. We went to bed and still the air did not get better in the room so we call maintance in the morning to get them to come out and fix it, guess what they did nothing and pretty much told us we were crazy. We ordered room service for breakfast at 7am and they told us it would be 40mins, which is about standard and we were looking forward to it. At 60mins I called them as we had not received our food, they apologized and said it would be 15 more minutes. At 8am now an hour after we ordered I called our butler to look into it, he called back 15mins later and said it would be another 15mins for our food. I said that this is getting very frustrating as you know what we have been through in the last 24 hours, he apologized and said he understood and was sorry.  At 845 yes 30 mins later our butler called back and said they had lost our order and could not find the record of it. I told him to forget it and we would just get dressed and go to the buffet, we got dressed and were out the door at 930 when of course our food just arrives, 2.5 hours after we ordered it. Let’s talk lunch now, we went to the Italian restaurant for lunch as we enjoyed it the night prior and wanted a pizza. To spare all of the details we waiting 90mins for our pizza, now I know what you’re thinking maybe they were busy? Sadly no as it was 2pm due to us eating breakfast so late so all tolled it was now only 330pm and we had waited a total of 4 hours for food on our last full day and after the day from hell, there were other people who had to get up and get their own water for their table as the wait staff was mia. My husband checked with the manager from the Diamond club on the status of the stolen items and what is happening and guess what again no information. The manager did offer for us to come back and they would provide a 2 night stay for free. Why would we come back to a resort like this even at a Royalton in another country, how can you trust them??? All they wanted us to do was sign a Waiver. This resort is a mess and I would recommend to anyone looking at it to please please please go somewhere else. Once checking out and taking care of any money we spent at the resort we heading home. Thank the lord!!!! Going over the invoice guess what they charged us twice for the same ball my son wanted. So out more money again. A relaxing vacation was not what we got and it was one of the worse experiences we have had anywhere when traveling. So again please please please go some place else as it is stressful, you cannot trust the resort and once you get home you then are out even more money when you have to replace the items that were taken and the company will do absoutly nothing.

Sandals Halcyon Beach: Wonderful Honeymoon

The Grounds were beautiful, the room was very nice and clean and fully re stock and clean daily, the food was very tasteful, we usually have issues finding something to eat but here we had no issues at all, food was fantastic, the service was great. This is probably one of the best places we ever been and will definitely like to go back. It was a week we will always remember. :)

Royalton Saint Lucia Resort and Spa: Incredible

Not a bad thing I can say about st Lucia and the Royalton. The grounds, food, rooms and staff were amazing. We flew with air Canada. I recommend doing the Land and Sea with Mathias, he is incredible. The vibe team at the resort is awesome.

Secrets St. Lucia Resort and Spa: Beautiful beach

Hotel over all was nice, grounds were well kept and it was always very clean. The beach was amazing and the hilltop pool made for some gorgeous views. The staff weren’t all as friendly as we would have hoped. They closed one al la carts each night of the week which was annoying... not sure if it was because it’s off season or not. The plum restaurant was great for lunches, sitting down and ordering off of a menu is more my style rather than buffet. This was an extremely relaxing vacation.  [... read more]If you’re looking to relax this is a great place, if you’re looking for nightlife look else where. They do small shows (a small band or karaoke) but nothing too exciting. This is not a resort where you feel you need to dress up for dinner, so if casual is your thing this would be a great place to go. Food was pretty good! My boyfriend and I are vegetarian/vegan and were able to work with the chefs to make our meals meet our needs. Though they did tell us (on our very last night) that they have vegetarian menus for all the restaurants you just need to tell them up front, which we had no idea about!

Secrets St. Lucia Resort and Spa: Great Resort

Formerly Almond Beach Morgan Bay, so it's aged but very well kept. Currently having a paint lob in a few areas. Grounds well kept, staff very friendly, sports equipment no charge, gym, tennis courts and facilities easily accessible. Food tasty, great choices, everything but lobster and turkey. Abundance of fresh fruits, ice cream, smoothies, local wines, rum and alcohol beverages. Tipping goes a far way and it's not expected.there is nightly entertainment but nothing to write home about, aver [... read more]age at best. Great location to the capital, Castries, only EC$1.75 by bus, less than US $1. Would return in a heartbeat!

Sandals Regency La Toc Golf Resort and Spa: More than AMAZING.........

Super clean......JANETT......you are the best your towel creations rock... Best staff Best food Best drinks.... Put this place on your list.......................... Steak super tender...... Seafood fantastic.........

Serenity at Coconut Bay: Perfect Retirement!!!!

This is an absolutely beautiful resort. It’s like we were asked what we would like in a resort and they built it....although even better than we could think of. From the moment we arrived to the time we left, we were made to feel special. The staff is tremendous with all guests and all work as a team so well. A couple of special shout outs to Jada, Quade, Mervin, Gina, Linus and Sadie. We had a Grande room and that it was. Inside and out. The food at the Greathouse was fresh, creative a [... read more]nd very delicious. We did venture out to the sister resort for lunch one day. We went to the Jerk Chicken Treehouse and it was good, but we ate all our other meals at the Greathouse. We also had the complete romance package and need to mention our private tour driver, Puffy from Nerv’s. He has a great sense of humour which made our day so enjoyable and he is very informative. He took us to all the pre-set places plus some additional spots for breathtaking views and pictures. If you are looking for the most relaxing, luxurious vacation in an unbelievable resort, please give Serenity a try. We aren’t sure if we can enjoy another resort as much; therefore, we will need to return to Serenity with pleasure. Thank you so much to everyone for making this trip our favourite and certainly one to remember.

Royalton Saint Lucia Resort and Spa: Fantastic ResortAll beautiful

All beautiful the only downside is the long drive to and from the airport. Staff were great from the front desk, cleaning staff, restaurant staff, bar staff even the maintenance staff. The views from our room were spectacular and the room itself was so beautiful, comfortable beds. Plenty of towels and toiletries.

Royalton Saint Lucia Resort and Spa: Nice resort, great pools.

This resort had beautiful pools. Dining options were great. Service at the restaurants were great as well. Service at the bars could use improving. Some staff were not so happy working there and others, like the vibe team, were amazing. Some annoyances were when they ran out of something they didn’t replenish it. Example. One bar would run out of coconut rum and they wouldn’t get more even tho other bars had it. I also did not like the location of the resort. It was a 2 hr drive from the air [... read more]port.

Royalton Saint Lucia Resort and Spa: PRO'S & CON'S

PROS: GREAT ROOM / VERY CHILL / NICE POOLS / KID FRIENDLY / CLIMATE IS GREAT / JERK CHICKEN AT FOOD TRUCK IS GOLD / VIP HUTS WERE UNIQUE / ZEN RESTAURANT WAS A GREAT EXPERIENCE AND GREAT FOOD / MASSAGE WAS PERFECT AND HYDRO THERAPY WAS GREAT CONS: DISTANCT TO RESPORT IS LONG, WINDY AND BUMPY / SERVICE STAFF ARE HORRIBLE / SPEFICALLY AT THE WATER BARS / STOCK RAN OUT OFTEN, EVERY DAY / STAFF SEEMED INEXPERIENCED / EVERY DINNER OVER 4 PEOPLE WAS A 2-3 HOUR DINER, VERY AWFUL / FOOD OVER ALL W [... read more]AS ALRIGHT / LOTS OF SMALL THINGS - FROM TILES IN POOLS FALLING OFF, POOR PATCH WORK, HORRIBLE BLOW OUT SPEAKERS, LOSE WIRES , MAKING MULTIPLE MISTAKE DURING MY PALS WEDDING / BEACH IS ALRIGHT SEEM LIKE A NICE RESORT THAT IS POORLY RUN

Royalton Saint Lucia Resort and Spa: Terrible bar service

The bar service and consistency of unavailable drinks at every bar was a huge detractor for us. The wait time for EVERY drink was unacceptable. Some of the staff treated us like asking for drinks or ordering from them was putting them out. With the amount of money we paid and the excellent care other resorts place on their service, we would not place this resort on our return list. Also, the experience of our friends getting married (Scott Meller and Jillian Markovits) was some of the worst care [... read more] I have ever seen.

Secrets St. Lucia Resort and Spa: Wonderful break!

We loved St.James Club. It suited us perfectly, it is just the right size but offers many options for bars and dining, you could eat at open-to-the-air restaurants overlooking the beach for almost every meal. The sunsets up at the Hilltop bar and afternoon tea at the Hot Choc café were big hits. We loved the chef's efforts to showcase St.Lucian and Caribbean food at every meal, overall we thought the food was excellent. The staff were very polite, professional & friendly. Enjoyed the wa [... read more]ter sports and the huge Beach BBQ on Wednesday evening was great fun with all sorts of entertainment and great food choices. Our ocean view room was fine with wonderful views over the resort and surrounding hilly countryside and coast. Would have liked to have bottled water provided for the bedroom, as the water from the tap was sometimes cloudy and unpleasant. We would love to go again!