Amazing Beach

Very clean resort with excellent and courteous staff. The beach is a main attraction here, but the pools are also excellent. We had a great time here in March and a very positive experience for our first visit to Cuba.

Ok resort

The ground of this resort were nice and the beach and view was fantastic, however the service was lacking, the rooms weren't too clean or safe. The sheets on our bed had stains and the blanket smelled. When we complained about the sheets they brought us new ones and left them for us to make the bed! The patio door did not lock and we were on the main floor. However our main complaint was the food, I've been to cuba before and the food was ok, here the food was generally bad and contrary too any  [... read more]other resort I've been to the buffet is the place to eat.

Beautiful fun resort

Eurostars Cayo Santa Maria is a gorgeous resort, by far one of the nicest we've been to. Beach is perfection and the entertainment crew amazing! There were acapella groups singing outside breakfast, parades going through at supper time, male staff dressed up as female dancers, beach was packed everyday as they had so many people engaged in activities. Only downside is that the food wasn't great, even by Cuban standards.

Great resort!

Overall our experience was better than expected. After reading reviews and being spoiled on the Mayan Riviera we were afraid of what we were getting. The resort setting is beautiful, with never ending clean beaches and sun to go with them. We could always find something to tempt our palette, not outstanding, but good. Very accommodating on room changes when we felt our ocean view wasn't quite there! They could use more staff in all areas, as they were friendly but too busy!

Beautiful modern resort

Lovely resort, however much needed work in customer service and broken taps through out the resort . This resort rated zero in cleanness, both of our rooms were not swept the whole entire 7days of our trip. On our stairway was a hug ball of human hair and there it stay for 7 days even after I complained. We could not get clean beach towels nor clean bath towels for our room. Three days into our holiday we asked for clean bath towels for both of the rooms and received nothing. The next day after  [... read more]requesting fresh towel (which we never got) we found one of the dirty towels that I had cleaned up a spill from the floor placed on the bathroom floor and decorated to look like a fan! THE TOWEL WAS BLAK FROM CLEANING THE FOOR BUT YET THEY STILL LEFT IT FOR US TO USE !!! We arrived on the Saturday and by the Monday there was absolutely no toilet paper to be found in the entire resort for over 24hrs, thank God we brought Kleenex and personal body wipes. We constantly had to ask for napkins and silver wear at breakfast and lunch or you were left to eat with your finger. Forget about getting a spoon to stir your coffee or eat the yogurt!!! SPOONS WERE IN HIGH DEMAND !! The gounds keepers worked really hard and it looked great. The pools were beautiful however it's should of been vacuumed on a regular basis, there was always a tone of sand in it and that was because the showers at the beach did not work so you could rinse the sand off. This resort definitely caters to French speaking people, I would say that 75% of the vacationers were French and for that reason I felt that the English speaking people were ignored. The food was mediocre compared to other parts of Cuba that we have visited, even the food preparation wasn't as meticulous and clean....I will not go into details.! Beautiful beach and beautiful modern resort but needs a lot of work!

Big "-" vs "+"

Stayed in Eurostar from March 13 to March 23, 2015. "+" - Everything works in a hotel's room (building â„–17 out of 18). An ocean and a weather were nice. Entertainment (animacion) was super. Their costumes were awesome. "-" - A very bad organization in a kitchen. Definitely not enough staffs for so many tourists. Very rare to see a spoon. Sometimes people come and asked if we finish to eat to take our forks. Anti-sanitary: every two plates out of three had some crumbs from a previous eating. Fo [... read more]ur times in 10 days I took a plate which had a 1-cm-layer of previous food under. YAAAK! One times it was a acidified ice cream and once my daughter brought a rotten smelly pasta... Never had a chance to exchange beach towels! Tried it few times. First of all tried to find where to do it. There were a few beach exchange houses on a territory but never worked. So we asked our maid and she made a mention about a reception. Answers about beach towels in reception: "Sorry, not today". People who came before us said they have the same answer during 4 days already. Sometimes we had problem with exchanging room's towels. And a territory of that hotel is huge. So be prepare to walk. Love Cuba! Came to Cuba for 13 years. And it was first time when we had problems like this at all especially in a 5*-hotel.

Great Vacation

Awesome weather, clean resort, good beach. Amazing room - upgraded to suite - totally worth it. Went with 2 families of 4 and the kids had a blast. I would definitely recommend the catamaran tour with the dolphins.

Beautiful Resort....

This was a really nice resort...Buildings,bars, pools,scenary,grounds are very well kept.Restaurant are well kept except Food is the same everyday,but there,s always something.Snack bar is not really a snack bar because half the time you cant get what you want.Rooms are nice but we had the same towels for 5 days and beach towels.Keep asking maid for new ones,said there was none....Go to your rep for this bc it,s the only way your going to get towels...We flew Transat and Yanlin our Rep got the b [... read more]all rolling.Went from 1 minute to having no towels and to 4 clean ones and 2 clean beach towels...Amazing....Building 4 is there furthest away avoid at all cost...Buildings 8-9 are the best O/V...Overall you get what you pay i guess.Staff are excellent for what they have to work with.

Beautiful resort

Service was super. Always restocked our in room fridges with cold drinks. Maintenance of the grounds a class. Food was ok. Bed sheets had some stains and pillow cases had hair, but we brought our own pillow cases. For the money it was worth it. Overall great experience.. Thank you cuba!!!!

Nice break from the cold

Stayed at the Eurostars from March 10-17th. We have been to numerous Carribean resorts as a couple but this was our first all inclusive vacation with our two children, ages 7 & 9. Our ocean view suite in building 9 was fabulous for the 4 of us! The pool (with the pool bar) was a short walk and the beach wasn't a whole lot further than that. The beach in the area we were was quite rocky but it didn't take long to find nice, smooth sand. However, the beach was always packed so we would get up earl [... read more]y and reserve chairs by the pool with a shaded area for the kids to be able to take a break from the sun throughout the day. The food at the buffet left a lot to be desired. Labels didn't always match what was being presented. When something good came out it quickly disappeared and often times we wouldn't see it again. We only went to 1 a la carte, the service was painfully slow and the food wasn't worth the wait. The service at the snack bar is horrendous! This resort could most definitely benefit with hiring more staff. Our best meal by far was when we went on a catamaran tour. There was snorkelling, a stop at a private beach and then on to interact with dolphins and then a lobster (or chicken) lunch. No shortage of food here, definitely worth the $100. per adult. I should mention that the Michael Jackson show is a must see!!! All in all a good vacation, afterall you can't beat that weather! It's the 1.5 hour transfer from the airport along with the lack of staff (and sketchy food) that will not have us returning.

Amaxing resort

We was there for fourteen days Wonderful . Beach extraordinaire ,Missing beach towel never received new one same for towel after shower.Staff excellent.Catamaran excellent .Beach clean .We are not smoking but the resort is smoking free .

Not bad for Cuba

"Tips tips tips" everywhere, food it's ok but every day the same, entertainment very nice. Water and beach- "paradise ", room is nice, we had ocean view, nothing to complain, lady cleaning every day but problem with towels, they never changed them (washing machine was broken) If you with your friends and it's nice weather rest it's not big deals!!! :)

Beautiful!!!

Beautiful resort with the most amazing beach. Food was great at the buffets...no need to go to a la carte. The only complaint is that we could not exchange our beach towels the entire week. Cayo Santa Maria is 1 hour and 45 min drive from the airport, but well worth it for the most amazing beach!!

Cuba delivers again.

Our family of 4 (8yrs old and 6yrs old) recently returned from a 7 night trip to the Eurostars Cayo Santa Maria. The room and facilities were great although we needed to request a cot to accommodate all of us seeing as we were given a room with 2 small beds. This was delivered promptly. The room was clean and the room service was good. The only issue was that our toilet lacked a toilet seat. We simply rolled with it. The buffet food was as expected for Cuba. The restaurants were great except th [... read more]e one located in the snack bar was somewhat disappointing. There was plenty of food throughout the day whether you went to the very busy snack bar (where the wait was sometimes ridiculous) or walked over to the other beach snack bar where a great buffet awaited. The highlight was the ice cream bar which the kids loved to go to. No one was sick during the trip although a few of us suffered from a little travelers gut a one point or another. We only received two beach towels and never got the extras although we requested some on two occasions. Luckily we had brought two with us after having read complaints about the lack of towels at the resort. We never found the location to exchange our towels until the end of the trip but as expected they had run out of fresh towels for the day. The pools and beach at this resort were hands down the best we have ever had in Cuba. The animation was everywhere and the the staff who took us for a sailing ride was extremely friendly. The room and service staff was very nice and professional. I saw a few staff members get annoyed with some of the clientele but honestly I understood their pain as the clients were annoying me. This is our third trip to Cuba although our first to Cayo Santa Maria. We had previously stayed at a 5 star and a 3 star in Varadero and think that the 4 star (Cuban stars mind you) is appropriate for this resort. One point to make before I end is that the 1.5 hr trip from the airport to the resort was somewhat of a drag but was not as bad as I expected it to be. The guide on the bus (Roberto) was entertaining and had many tidbits of information to share along the way.

Beautiful resort

Everything about our destination was great. Amazing view, amazing beaches, food was actually really good. Only bad thing was running out of food and because the resort is so remote our Canadian exchange rate was terrible. We did not go on any excursions due to them being so expensive however we were just as content laying on the beach going for walks or hitting up the pool bar. All and all was amazing and would return again for sure.

Beautiful Resort

There is no question the beauty of this resort. The rooms were modern and up to date and the staff were simply amazing, so willing to accommodate. Alot of people complain about the food but we always found something yummy and delicious (best bread,rolls ever). The animation team work so hard to entertain people. It would have been nice for us to have livelier music in the lobby at night and not just the piano most times but their talent is by far superior and some people would love that kind of  [... read more]music I guess. The beach? The most beautiful I've ever seen. My only regret was that I couldn't afford to take my whole family, it was a girls trip. Spent a lot of time feeling guilty that I was at a place so beautiful and my kids and husband were home.

Wonderful resort!!

Eurostars was such an awesome experience!! My boyfriend and I went from March 8th - March 15th, and we were very pleased. The rooms and facilities were very modern, nice, and were kept to date with cleanliness. The beach was absolutely amazing, very warm water and a white sandy beach to relax on. Although everyone knows, you don't go to Cuba for the food, but it was actually very good. The buffet everyday was excellent, you could have fresh omelettes every morning, and also fresh meat that you c [... read more]ould get cooked for supper right in front of you. You could always find something to eat, you would never go hungry. The buffet also switched the food variety everyday or so which was nice. Everyone was very pleasant and we had very little problems that we came across, in fact the only problem we weren't too pleased with was the 24 hour snack bar. The staff was very slow and was cranky everyday we were there. They didn't seem to want to make eye contact or listen to you when you told them what you wanted to order. Other than that, everything was perfect!! I highly recommend Eurostars to anybody. We would definitely consider going back to this resort.

Amazing resort

Excellent, new resort, big,clean and updated rooms, nice people, amazing beach and pools, nice choice of food and fruits/vegetables, above average night shows. Amazingly no mosquitoes, hence no fumigation like for the resort next door.

Beautiful resort

Most beautiful beach I ever seen. Excellent vacation. Good music and drinks. The only thing to fix was the service at the buffet. Was slow to get a clean table. Food was ok Cubans are very beautiful people !!

Amazing Vacation

My friends and I had a marvellous week, great beach, great rooms hot showers and good food. A bit of a tip, since the resort is still having towel issues, bring a few with you and once/if you get your beach towel, hang it up every night and hold on to it for the week as you may not get another one to replace it any time soon. As for the poolside massage, I highly recommend it. I was also amazed by the prices at the market and the hotel shop, very reasonable indeed. All in all, I have no complain [... read more]ts and would return. The hotel is set up all along the beach which basically means you may have to walk about 10 minutes to go from one end to the other, there are 2 small beaches and one large one where there is allot of shade but get there by 7 to reseve some if that is your preference.