Melia Jardines del rey

Great Resort. Large but it did seem too crowded. At times the restaurants and bars ran out of certain items from time to time , but that is how it is in Cuba.We would go back again. we might look for an adults only resort.

Great Resort

Melia Jardines Del Rey was a great resort. Customer service was top notch. Lots of restaurants to choose from and the beach, nothing beats the Cuban beaches Definitely a return resort. The rooms are clean and housekeeping does a great job. There is still some repairs to do after the hurricane but nothing that interferes with your vacation.

Great

Had a great time,clean rooms ,staff was great beach is top notch.the food at the snack bar was cold most of the time."..........................................".........................................

I was thrilled

The facility is top notch beautiful with large spacious bedrooms. The grounds well kept and facilities beautiful. You can see the damage to trees and buildings, that they are still recovering from the hurricane, but they are really staying on top of things. The Entertainment was amazing, the Dance Troop that performed in the evening was the best I've seen in the last 10 years. The facilities, rooms, public areas are clean. And even though a public bathroom may have had a broken toilet, they [... read more] fixed these things in a timely fashion. I applaud the work they did to keep things clean...even with the tourists who showed no respect to the people and facilities by leaving things lying around, left garbage, and made unnecessary messes. Please people there are garbage cans everywhere, so pick up, clean up. Kudos to Lenny's Bar and Grill, best Lobster and Shrimp ever. The food is lacking in comparison to years previously, but you never go hungry. But you have to remember, the hurricane destroyed trees and plants. Gardens on the resorts were destroyed, and animals killed. All in All, I Love Cuba, its Authentic .... no walmarts, no pizza pizza, and no subway's .... and that is refreshing. Also I always feel safe in Cuba. The people are very kind and loving.

Fantastic Resort!

This was our second time staying at the Melia Jardines del Rey! I think the resort is one of the best ones in Cayo Coco, The staff are very friendly and helpful, the rooms were clean, the service was amazing! the food was good, the beach is perfect, you can walk out for a distance and sit on the sand bars, its mostly calm waters, and the beach is clean. Even though the resort is a large one, it doesn't have the feel that its overpowering with a lot of people. We went in early March, and it was a [... read more] little cool, but sunny. There was a lot of activity throughout the day, so you can never get bored, or if you just want to lay by the pool or the beach, you would enjoy your time at either one. It is a very relaxing atmosphere. I absolutely love it there. We are already planning our third trip there for next year!

Beautiful Beach! Decent everything else

This resort is overall, good. We did not find it spectacular, but everything was good. Arrival was smooth. The resort is about 15 minutes from the airport. At check-in there is a meeting to explain some things and you are given your room key and towel card. They do not always have pool towels, so bringing your own just in case is a good idea. They have the golf carts to take you to your room. Our room was in block 9 on the third floor. It was a good location. The room was clean and the fridg [... read more]e was stocked daily. Our fridge was leaking the first day, but it was fixed shortly after we reported it. The resort itself is well kept. Certain areas seem to get more attention than others. It was not as huge as I was expecting, but the ground can be pretty uneven in spots and there is a decent amount of walking. They have carts that go around often if you need a lift. Just beside the resort is a little craft market that was fun to check out. There's bowling, disco, and a restaurant there too. The beach is spectacular! Definite highlight. It was gorgeous and usually calm. Nice for a swim. If you do not go early, all the chairs will be taken but if you try again after lunch some free up. There's a bar and a restaurant on the beach. The lunch buffet is good, we liked it more than the main buffet for lunch. We went down for a long walk along the beach the one day and it was really cool to see the more natural part of the beach. We saw fish, coral, sand dollars, crabs, and sea stars. There was also massive sand dunes! It gets rocky, but definitely cool to explore. The pools were also very nice. We went to both the activity and the quiet pool. The quiet pool has pizza that was very yummy and the activity pool has a swim up bar. We never had a problem finding chairs at the pool and the area was always clean and the water was a comfortable temperature. The food was okay. It's Cuba. They do what they can with what they have. The omelet station was good in the morning and they will make eggs your way there. The lines for lunch and dinner could get quite long for the pasta and meat, but the pasta was worth it. They had a variety of vegetables and fruits- we didn't go hungry. We went to 3 a la carts. Stay away from Bana, but the bistro and beach restaurant were both very good. The Bistro was definitely the best. There's also an ice-cream place that was good. The service was a bit sub-par at this resort. It was difficult to get coffee and juice at breakfast and water/ drinks for dinner at the buffet. The bar tenders rotated, so it was tricky to find the one you liked. Several times we went to the lobby bar and were ignored for several minutes. The snack bars took quite a while for someone to take your order some days. The other bars were more attentive. It just seemed that overall they weren't as friendly as I have experienced at other resorts. There wasn't the smiles and hellos- obviously there were some exceptions to this as some staff were very friendly and attentive, but on the whole, the service just wasn't there. The entertainment was also lacking. There was a show every night, but they were repetitive and not the level we were expecting. Not huge deals, just something we noticed. Overall, would we return? Maybe.

Trip from March 14, to Mwrch 21

Positive: amazing beach, nice new rooms, cleaned daily, daily shows and performaces were good and entertaining Negative: food needs to have more variety, people on the beach were hogging beach beds, leaving their staff overnight and showing up at noon time to the beach. unpleasant surprise one morning, beach towels were stolen from the balcony, almost 21 Canadian dollars to pay for stolen used towel, its just too much

Good Time!

I travelled to Cayo Coco, Cuba with my 2 teenage daughters during the March break. We stayed at the Melia Jardines del Rey. Though the weather was not extremely hot, it was comfortable. Of course this has nothing to do with the hotel. That's pretty much the biggest negative. The evenings were quite chilly. The hotel itself is beautiful. The room was spacious, clean, no bugs (all throughout the resort). The pools were great. The beach was absolutely gorgeous. We were able to walk and walk and wa [... read more]lk. We picked up lots of different looking shells. We were able to find a spot on the beach with no issues. The staff, very friendly and helpful. The entertainment was wonderful. Mind you one part of one of the shows I found to be inappropriate for children. The food...the Italian restaurant, quite good. I recommend their minestrone soup. The buffet...if you're a picky eater, you're in trouble. Go for the foods that are prepared in front of you, chicken, beef and pork. The pastas and the eggs. Be there for when the buffet opens or close enough to that time, the line ups are long. These foods are good though. The little "market" is nice. You can buy souvenirs. All in all, we enjoyed our time. I would go back with my husband next time.

Beautiful beach. Wonderful weather

Visited the Melia Jardines del Rey from March 2-9/18. The resort is very large (1176 rooms). Arrival went smoothly and we were in our rooms, unpacked and pool side by 11:30am. We stayed in Bungalow 10 room 117. Lovely, clean room with plenty of space. Toilet flushing wasn't top notch but never had any issue with hot water in the shower. Had to remind/request for water and beer as they were not always stocked on a daily basis.It was a 7 minute walk to Lobby/Buffet and about 6 minutes to the  [... read more]beach. The activity pool was located directly behind our bungalow. Food wasn't exceptional but we didn't starve. Buffet was repetitive and food was tepid at best but Diane was always near by for a coffee and water refill. We dined at the Mediterranean, TexMex and Cuban a la cartes. (Josi in the reservation dept was very charming and helpful.) Med and Cuban were very nice. TexMex was ok. The lobby bar includes a coffee section which was always busy but service was excellent as was the service throughout the Lobby. Special shout out to Nauris who always made sure we were taken care of promptly and with a warm and friendly smile. We really enjoyed the entertainment throughout the resort. The idea of moving it to different areas was unique. The beach is amazing but get there early for shaded loungers (6am guarantees a wide selection). Animation team conducts yoga, zumba and beach volleyball. There is a section of coral along the shore (about 3 ft wide) that can chew up your feet so water shoes are a good idea. Overall, the resort is decent by Cuban standards. All bars tend to run out of beer/liquor at various times of the day but in fairness, there were probably over 2000 guests that week. We have nothing but positive remarks regarding the staff. From the gardeners and bike taxi drivers to the bartenders and wait staff. All are professional and friendly.

10/10 Vacation

Myself, my wife and daughter along with 5 close friends had the most amazing vacation from start to finish. The resort was very nice and they've done amazing job rebuilding after the hurricane last fall. Weather was incredible as was the beach. The staff was very helpful and always friendly. I'd like to take this opportunity to recognize 3 staff members that stood out above the rest. Gretchen at the Mediterranean restaurant was incredible, very gracious and attended to us like we were family. [... read more] Two of the beach staff who really made our week were Yandy Jimenez and Olexis Mompie (Chocolate!). The first day we went to beach we met our two amigos! They were so talented, friendly and funny. They made everyone on the volleyball court feel like a champ even when, from time to time, we weren't. Great athletes and great dancers!! They always had a smile on their faces and called our names out wherever we ran into them anywhere on the resort. And man did we appreciate the long hours they put in doing so many different jobs for the resort. They are great ambassadors for the resort and Cuba. Those 3 amazing employees are the reason we'll be back to beautiful Cuba!! Mucho gracias amigos!!! Jeff Bird aka Papi Chulo!!

Lovely resort!

Check in was quick and efficient. Our rooms were adjoining as requested and very clean. The buffet food was good but always the same options lunch after lunch and dinner after dinner. Omelette and pasta guys were fantastic and most were efficient! Entertainment was good as well, loved the band that was on tour. Our true loves, gardener Roy by the pool who is very knowledgeable and friendly and a very hard worker & William in entertainment by the pool. He is new but super kind and accommodating a [... read more]nd handsome as well!!

Completely satisfied

We got married here. The A-la-cartes were amazing, it was the most beautiful white sand beaches we’ve ever seen. If you’re a vegetarian there isn’t as many options as we had a few in our group. However if you are pescatarian you’ll be fine, lots of seafood and fish to go around. The staff is A++, little bit of a wait sometimes for drinks. Remember it’s island time, this isn’t a North American establishment. We recommend to upgrade to the elegance club. If not then bring your own beac [... read more]h towel. Also bring a bubba or small thermos which make the drinks last and create less bar visits. Rooms were clean, had toilet flushing issues but resolved immediately. The ocean water goes up to your waist, we felt super safe and let our kids (14 & 10) roam freely. We found a deal for $1100 in February, if you want to find things to complain about then you’ll find them. If you’re laid back and enjoy the best beaches, warm weather and amazing staff then you’ll definitely find that. You can also go to other Melia resorts for 5.00 per day. Oh and our wedding was 5 star treatment. If you get married I recommend going a month before for 4 days to plan it all out, this will allow more time to enjoy yourselves when you go with the group.

Jardines del Rey - Cayo Coco March 2018

Pools were great. Beaches were spectacular. The rooms were spacious, clean with great water pressure in the showers. Drinking water was restocked daily. They were short on bath towels and bed linens. Overall the staff were friendly and helpful. The live, evening entertainment was outstanding and brought people together in the lobby area. The proximity to the airport was within 20 minutes and a very efficient check-in process was evident. Our breakfasts and dinners were all at the bu [... read more]ffet restaurant with the food being so-so. Some foods were over-cooked while others were undercooked. They were crowded and noisy with long lineups for prepared foods. One of us suffered food poisoning at the beach restaurant and lost a day in recovery. The beer and wine was great...which always helps. We would be reluctant to return to this resort but see that it has many fine features.

Beautiful report

Resort was beautiful - grounds and facilities well maintained. Drinks in lobby bar were top notch, and staff were friendly and very helpful - very good with kids. Pool area was clean, and always chairs available. Beach area was excellent. Food just ok but this was expected in Cuba.

Awesome!

We both had an amazing time at this resort. The rooms were comfortable and clean and the amenities were top notch. The pools were always a good time, but the beach took our breath away. Definitely recommended!

Marvelous Resort.

This resort is so great that the staff were very friendly, always wear a smile and approachable. Yanet, the lady at the reception is very helpful and attentive to our needs. She always addresses our issues and make sure that it's dealt with properly. Fresh towels and bedding everyday. Thanks to housekeeping. I recommended this resort to my friends and planning to go back again next year. A very cheerful place, clean and great for families and couples. The food at the beach restaurant was de [... read more]licious. The beach is spectacular and spent most of our time there. I highly recommend this resort.

Great Resort

I must say I loved this resort as it was more up to date then any I have visited so far. Our Room attendant was amazing and friendly. The room was very clean and we had tons of water compared to other locations we have stayed. I do recommend they offer more of a variety of drinks at the bar. The Beach was amazing and I didn't visit the pool once as I loved the beach and the swimming.

Beautiful resort

I think this is one if the best resorts I have stayed at in cayo coco. The rooms were spacious and clean the beaches were amazing however there could be more beach chairs available as well as at the pool. We had to buy beach chsirs one dsy on the beach.l the food in the buffets we're good but the same Foods each night . however the 24-hour snack bar could use some improvements a lot of the time we went there the service was extremely slow and there was no food available. All in all the resor [... read more]t was great and I would definitely go back again and the workers were all so friendly!

March Break 2018

The grounds are well maintained- gardners are very friendly! Bar tenders always willing to make you something delicious to drink! Waiters/waitresses at buffet- very welcoming! toilet pressure, shower pressure.... not so great- but hey- its Cuba ala carte restaurants- not so great Japanese restaurant- is so worth the extra cost!!!! beach is great- can walk for miles - need to get out early to get loungers at pool and beach- but this could be just because it was Break time- but unfortu [... read more]nately people seem to think they need to grab chairs at both the beach and at the pool and they sit empty for half a day My only request for the resort is to have an adult pool- especially for March Break!!!

Amazing Stay at a Spectacular Resort

When looking for a location to vacation I read the reviews and look at the pictures provided on the site. I can assure you the pictures posted for this site are accurate. This resort is exactly how it looks online. I can't say enough good things about this resort; the staff are eager to please and make sure that you are taken care of. They make you feel very welcome and are very friendly. This is a rather large resort, but they do have ground transportation available constantly throughout the [... read more] day & evening. The evening entertainment was spectacular and the fact that everything is held in the main lounge area makes it easy for guests to know and see what is happening on any given evening. The beach is spectacular and the daytime dance lessens on the beach make for a very entertaining day. The pool areas are amazing with plenty of seats available and a swim up bar. Lots of activities during the day at both pool areas. The pool staff are extraordinary in that they are ready and available to assist in anyway possible. I would go back to this resort next week if only I didn't have to work. The daily buffet was excellent and gave you a variety of selections at every meal. The al carte restaurants are spectacular.