Sandos Caracol Nature Resort and Water Park: Just good

The hotel wasn't too bad, rooms were a little bit outdated but it is fine. ...the "free outdoor recreational activities"were not our favorite things to do, I think it was a waste of time which is a shame, becouse it was the most interesting thing to do in the hotel, we had to go out for fun a some adventure. If you have kids it is fine not for adults. ... food was incredibly, so good. The staff very friendly, very nice. One more thing besides the FREE ACTIVITIES those reusable plastic c [... read more]ups were SO GROSS they were always so sticky, like they were not washed just rinsed... that was gross. .. so if you can... avoid drinking on those cups, ask for a real glass... The Time Share sellers are very annoying people.

Sandos Caracol Nature Resort and Water Park: Awsome Resort

Resort is set in the middle of the jungle so every direction you go in to get around is beautiful and even though the resort is large you still can get to any location within minutes. beautifully land scaped and every one is friendly. Food is amazing no shortage of that so many restaurants to choose from. Snorkelling is available right on the beach or in the natural cenote right on the resort. Nothing negative about this resort. Our second time here and still love it.

Sandos Caracol Nature Resort and Water Park: Absolutely stunning resort!

The concept of an Eco resort was foreign to me but I can tell you it is one of the most magnificent things! From 0 straws and recyclable plastic cups at the bars, to filtered water jugs in every room and bar, varied species of animals and stunning forestry this resort covers it all and I was blown away!

Sandos Caracol Nature Resort and Water Park: Awesome Resort!

The resort was amazing - from fantastic dining to non-stop entertainment and activities for the whole family. The staff was very friendly and helpful and made our stay that much more pleasant. There were 6 a la carte restaurants to choose from and only 1 that required reservations, and with that selection, plus a few buffet restaurants we never waited for a table for any meal. The food was fantastic and there was a huge selection to choose from. We went with our 3 kids ranging in age [... read more]s from 4 - 14 and there was something to keep everyone happy. The 4 and 6 year old LOVED the waterpark and all the waterslides. My only (slight) complaint was the main pool was very crowded; but we spent most of our time at the smaller pools and enjoyed them thoroughly. The ocean was rocky, and there was quite a bit of seaweed, but we knew that in advance of our visit and spent more time at the pool than the beach, so we didn't have a problem with it. We would definitely visit this resort again.

Sandos Cancun: Not what I expected

The beach - was not the greatest The room - was fantastic The service - was awful, noone spoke english, complaints were disregarded The food - we booked here because I am vegan. There is one vegan meal a day so get ready to eat guacamole, raw potatoes and salad because everything else is covered in butter and cheese and they wont make special orders. The drinks - were far too strong and we saw so many drunk people getting hurt at the pool The wildlife - was amazing we fed monkeys on the bal [... read more]cony. There were birds and coatis everywhere. There were also lots and lots of mosquitos because of all the stagnant water. We went to book our wedding and will not be returning to this resort. There was a black out during one wedding, they lost the grooms pants and beach ceremonies include sandfleas.

Sandos Caracol Nature Resort and Water Park: Ok resort

Resort was ok but definately misleading on what we actually got in comparison to how much we paid. Food was good but definately property not laid out well. Being in the select club the beach was way to far of a walk considering the way things were explained the select club and royal elite should have had the suites by the beach. More restaurants should have been open in between for snacks throught the day. Was disappointed in the fact time share was all this resort was about. Room was supposed [... read more] to be stocked every day according to the upgraded bracelet to select club and got restocked two or 3 days out of 10. Was hard to get room service. But nice resort but will travel to another resort instead

Sandos Caracol Nature Resort and Water Park: An amazing week away!

We stayed at Sandos Caracol Eco Resort and were so happy with our stay. Although the room that we had was simple, it was clean, and appropriate for us three. The staff and grounds were stunning! The food was excellent as well. I would highly recommend this to families travelling to Mexico who just want to relax on the resort. The only disappointment was that the beach was WAY too rocky to out on. It was giant boulders with large craters in between that made the beach not too great for our 7 y [... read more]ear old.

Sandos Caracol Nature Resort and Water Park: Family with 2 kids

We’ve been to many resorts in the area. There is lots for kids to do but there’s lots of mosquitoes due to it being in the jungle. Food was just okay. We liked that there was a quiet pool for us to do some relaxing. Shows are good. Rocky beach in water. Probably would not return.

Sandos Cancun: Perfect resort !!

The resort was amazing. Very accommodating and the staff were also very polite. We were a group of 9 for a bachelorette party and we had an amazing time. The resort itself isn’t a big party resort but we stayed on the beach most of the time having our own great party. The staff were quick to refill our drinks and bring us food. The food at all the restaurants and buffet was great too. I’m celiac and usually have a very difficult time eating and drinking but again the staff were very accommod [... read more]ating. The rooms were very nice as well.

Sandos Caracol Nature Resort and Water Park: Excellent

I find it very good and was lovely for my daughter lots if kids too and the travel from place to place was reasonable timing. Shopping was great the people were freidenly.over all i enjoyed it as a family vacation for fun sun and relaxing.

Sandos Caracol Nature Resort and Water Park: Great resort !

This resort was great! There is quite a bit to do and see there such as various trails, a mini zoo, a cenote and more ! The food there is absolutely delicious and always super fresh. The international buffet has different themes everyday which changes the food selection so there is always something new. The people there (staff, guests, visitors) are all super friendly and very helpful. The only thing I did t like was how the spa (which you have to pay extra for) walks around and pressures you in [... read more]to buying a massage which is WAY over priced. Once they give you the appointment there is no way to back out of it so either you go and pay around $90 a person or you don’t go and still get charged !!!! There are people on the beach who do it for half the price...don’t be sucked in by the spa. The beach they have is VERY rocky in the water. We went on an excursion to Maroma resort and the water there was MUCH less rocky. I guess it was just Sandos’s section that was like that. Everything was great otherwise. They upgraded us to a “better” room which was alright. It had a better bed and a “jacuzzi” tub (which didn’t work the greatest). They could improve on their plumbing but it wasn’t a huge issue. The best part was that there were free roaming animals EVERYWHERE! Anteaters, cats, peacocks,raccoons and MONKEYS!!! They were outside our balcony everyday which was really awesome.

Sandos Caracol Nature Resort and Water Park: Something for everyone

The Sandos Caracol Eco Resort had so much in one place. We stayed at the select club side and it was well kept and kid free. This resort is geared towards family’s. If you are travelling without kids, get yourself the upgrade to the select club. The restaurants were good but I recommend the select club restaurant by the pool for breakfast and lunch if you are looking for a quick meal. The Mexican restaurant was great. Our server Alfredo was superb, I hope I got his name right...Service around  [... read more]the resort was fabulous. The room was standard but they made sure we had everything we needed and promptly. This resort is big but not too big. There are many trails and a cenotes within its grounds. I would stay here again.

Sandos Cancun: Second time visiting Sandos Cancun

This was my second time visting the resort, but this time I went solo and enjoyed every minute of it. Felt safe the entire time!! Roxy from the pool is a sweetheart, was greeted every morning withe a big smile and hello!! Everyone there is very nice and helpful.

Sandos Caracol Nature Resort and Water Park: Vraiment sympathique

Autant pour les familles avec de jeunes enfants que pour les couples qui voyagent en amoureux, le site de l’hôtel offre de multiples activités et possibilités pour les vacances. Le personnel est courtois. Par contre, la baignade en mer peut se révéler moins agréable par la présence de nombreuses roches au sol.

Sandos Caracol Nature Resort and Water Park: Amazing resort

The resort was amazing all the staff were friendly and helpful. We found they all went out of their way to cater to us and we're very attentive to all the children in our group. Food was good with a nice variety. Rooms were comfortable and spacious and very clean. Only flaw is pool deck was slippery.

Sandos Caracol Nature Resort and Water Park: Amazing resort!

The resort was beautiful. Lot's of wildlife. Multiple pools and a water park. Staff were fantastic and really great with my kids. Food was good. Would definitely go back. Beach was nice but swimming area was rocky.

Sandos Caracol Nature Resort and Water Park: Great place for families

We have stayed here twice with our daughter (and she wants to go back). They have a fantastic kids club with daily activities for the kids and the opportunity to participate in some of the theatre shows (including rehearsal, costumes and makeup). There is a water park with slides for the whole family. There are animals kept on site that you can wander around and view or learn more about (and feed) with the staff. They also have many eco and cultural activities for children and adults. And of cou [... read more]rse they offer the usual resort activities like zumba, beach volleyball, bingo, etc. The food at the buffets is great. The main buffet has hot dogs, hamburgers, pizza, and fries (and many healthier options as well). The a la carte restaurants are a bit difficult to eat at with children. There are no reservations (except for the Japanese - book it right away) so you need to line up and wait. They open at 5:30, so if you get there at 5:15 you can usually get in right away, but if you wait for a later time you can be waiting an hour to get in. Also the a la carte dinners take 1.5-2 hours - lovely for a romantic dinner, but not so great for kids. There is one restaurant each night reserved for adults only, and the a la carte restaurant located in the adults-only section only allows families (children) after 8pm. There is no longer a 24-hour snack bar at this resort which is very inconvenient. You can get food at all hours but not easily. During buffet/restaurant hours those are the only places to get food. In between those hours there is always food somewhere, but the location changes for every time period. Most locations are inside one of the restaurants so you cannot just grab food and go; you must sign in and sit down to eat. I miss being able to grab a plate of nachos to eat near the pool and the convenience of being able to get a hamburger before the buffets open so my daughter could get ready for her part in the theatre show. The mixed drinks here are not great. They do not use real juices - they use artificially flavoured/sweetened mixes. Maybe the adults only bars have real juice? I've only traveled with the standard bracelet so I don't know. There is water available everywhere, including a large dispenser in each room. The beach here is "natural" meaning you will need water shoes to enter most of it. There is a beach volleyball court but not a lot of open sand space to play. The up side is that if the weather cooperates you can snorkel right at the beach. There is also a cenote on site for snorkeling on days when the waves are too big. Our latest trip was for March break and there were no spring breakers at this resort. It was mostly families. They do have an adults-only section, but there is no way to escape the large number of children here. Our room this time was a renovated eco superior and it was great. It had a king bed and a bunk bed. The bathroom has a large walk-in shower but no tub. Wifi was good enough in the room to stream Netflix. There are not many drawers to unpack clothes. Overall it's a great place for a family vacation. There is so much to do here that even after two visits we haven't done it all. We also visited the sister resort (Sandos Playacar) for a day. You can use all their facilities for free but you pay for your own transportation to get there and back ($15 USD each way by taxi).

Sandos Caracol Nature Resort and Water Park: Lots to do!

The rooms themselves were standard with not many perks, but the resort amenities such as pools, waterslides, restauraunts, spa, etc were amazing! There was so much to do, we only left resort grounds 1 day. The beach was lovely as well!

Sandos Caracol Nature Resort and Water Park: Great family resort with lots of wildlife!

This was our family’s first trip to Mexico. Overall the resort grounds were beautiful with lots of animals including monkeys, coati, raccoons, squirrels and birds. There is a cenote where any level of swimmer can safely can go snorkeling and the ocean snorkeling is decent. The beach is rocky so we would recommend water socks or sandals when entering the water. There are also lots of pools, a water slide, activities and entertainment. The kids got tired of the waterslides after three visits b [... read more]ut pretty good for a resort waterslide. Service was spotty at times however. Our first night we arrived to find one of the beds not made and after multiple calls to the front desk we had to find our own sheets in a storage room and make the bed. Nobody ever did show up. There were also doors to maintenance areas left open and cleaning chemicals left lying around in the hallways.We also found out later that our section did not have room service although we were apparently upgraded when we arrived. The rooms were kept tidy and the house cleaners made some towel animals for us after a few days of leaving tips. We found generally the tipping did not get us better service throughout the resort. The food was average but there were lots of options for buffets and restaurants. The servers were generally very good and quick to bring you drinks and take away your plates. There were nightly options for entertainment and a large theatre which we attended at least three shows. Unfortunately they use the same introduction for each show which got a little old. Also be warned they will try to sell you a membership to their elite club when you first come in. Unless you want to sacrifice a morning of your trip I’d recommend passing.

Sandos Cancun: Great resort!

It was our first resort ever and first time in Mexico. The beach is clean. The staff is very welcoming and always smiling. The downsides are some staff members can be a bit pushy about their exclusive deals on the hotel chains and there’s not hot water. The room service is amazing. You can order even at 2AM! Also, the walls are not soundproof.