Ocean Maya Royale: Refreshing week

Ocean Maya had managed well throughout Covid. It’s our fourth time their, twice since Covid hit. The staff are so friendly, rooms clean, and the food is always great. Always something to satisfy the palate. Mike’s Coffee shop is a daily tradition and so satisfying. Would go back again in a heartbeat.

Bahia Principe Explore Coba: Not what we expected

Although the hotel was clean and maintained there clearly was not enough staff to handle the number of people at the resort. There were not enough lounge chairs or available shade for respite from the sun. There were very few staff monitoring use of masks and maintaining social distancing. If you cannot walk any distance or drag yourself and luggage up stairs do not vacation at this hotel. The hotel is spread out and requires a lot of walking or use of the trolley buses just to get to all meals. [... read more] You will also spend up to two hours on a bus from the airport as guests are dropped off at various hotels enroute. Rooms were not adequately air conditioned and we woke up to a hot room every morning. Main restaurant was extremely hot as well with ceiling fans running but inadequate a/c. The a la carte restaurant was lovely and a very enjoyable meal and service. Unfortunately it was near impossible to book the three dinners in the a la carte restaurants as they were mostly closed. We could only book two dinners even though we attempted to book five days in advance. The booking site was not user friendly neither was the online check in site.

Selection Riviera Cancun: Very nice place

Amenities, services, food and drinks were extraordinary. The beach is very narrow and due to the seaweed, was impossible to walk or even stay there. Water was really murky, I am not sure it was because of the seaweed, wind or just the way it is. We stayed at the pool and that was fine, there were never shortages of lounge chairs. They served drinks right at your chair and each day they had a pop up kitchen that was good for lunch at the pool. What we did not like was the fact that there  [... read more]were some private events at night that took away the quietness and some during day time that hijacked the adults only pool. In our 10 days, 3 of these happened and it seemed a little ... odd ... since we paid for the "adult" pool for the entire time. If they would stop with these private events and the beach would be clean, we would consider going back, but since the latter will only improve on the seaweed level, we will look for a different place next time

Bahia Principe Explore Akumal: Very good resort

We have been going to the Bahia resorts for many years food is good in buffets and the a la cart restaurants, grounds are well kept and well cared for, we stayed in the adult section rooms in need of upgrade/maintenance, Beach unfortunately is full of seaweed the clean up guys do an amazing job of taking care of it main beach was always clean small beach in front of infinity pool also kept clean. The staff in the restaurants and bar areas do a very good job of getting your drinks and cleaning  [... read more]up after people

Ocean Riviera Paradise: Great Resort, Poor Food & Service

The rooms, pools, resort itself were all amazing! That being said, we were very disappointed in the quality of food and the service (reduced staff from Covid) Also the lack of nightly entertainment and how poorly the A La Carte’s were ran (also reduced capacity and staff due to Covid) We would try this resort out again after Covid is completely behind us and they are back to running at full capacity….but it would have to be at 4 star pricing, because that is what this resort was overall, at  [... read more]best.

Ocean Riviera Paradise: Maybe for families on a budget

Cleanliness was less than expected, but we usually do 5 stars. Tiles missing from the pool, ring of mildew around the pool bar, bathroom floor not washed. Check in took 1 1/2 hours 😠 Food was okay. Mexican and Italian really good, Steakhouse was not worth the 1.5 hour wait, food was cold, but our server was lovely. Air conditioning didn’t work in our room for 2 nights. Pool animation crew were awesome, music was awful unless you’re a 20 year old club goer. Accessibility needs some  [... read more]improvement. For a budget vacay, it was good. Looked like the family section would be awesome for kids. If you’re over 50 and wanting a more refined experience, go to a Karisma adults only resort

Grand Sirenis Riviera Maya: Visit #6 for me!

I love this hotel. Staffing was short due to pandemic but they still did a great job all around. Masking at the bars and in the buffet still in place. The only negative I have about Sirenis is they do not appreciate their repeat guests in any way. Too focussed on their members to care about anyone else.

El Dorado Seaside Palms: Not quite up to their usual standards

Gorgeous resort with very nice pools and well kept gardens. Was a little disappointed in the quality of food. It was good but not the usual great. Rooms are a little dated for a 5 star. The towel game is going strong for a place at one of the pools. While the beach is beautiful, there is no access by the main pool area and seaweed is abundant. The other beach areas where you can swim is only thigh deep and impossible to actually swim there. Staff is super friendly and fun. Drinks were good. We [... read more]ather was perfect. They really made an effort with masking and safety protocols. If you fly with Air Canada, beware that the rep is never in the office. Covid test (antigen) was not free. Most resorts it is included. It’s a long (took 2 hours) drive from the airport but if you take a private car, it’s about an hour. Overall a good time was had but wasn’t quite as good as I expected from a Karisma resort. I’m sure this is a result of covid and I hope they can get back to their usual standards soon.

Catalonia Royal Tulum: Excellent resort.

Beautiful resort. Small but has everything you need for a great holiday. Very clean. Staff very friendly and helpful. The beach was disappointing because they had a real problem with an invasive type of seaweed. Might only be at certain times of the year. Not their fault.Nature.

Paradisus Playa del Carmen: Paradisus Playa del Carmen

This facility is very clean, staff were extremely helpful and friendly. There are your typical restaurants such as Italian, Oriental and Steak house. The main buffet restaurant is by far the smallest buffet I've seen. This is my 7th facility and by far the lowest rating. The food was for the most part warm at best. The selection is limited and would repeat frequently. For what it cost I would have expected better.

JOIA Paraiso by Iberostar: Thumbs up for Iberostar Grand Paraiso

This was our second time at this resort; much has changed since 2017, re covid, climate change, and environmental concerns. We returned to Iberostar as we had a positive experience our first time. Second time did not disappoint! While the resort was only about 40% full, there was no shortage of staff, food, activities, or entertainment (the latter all had to be done in open air or open space). Every staff member was very friendly, helpful, and couldn’t do enough for every guest. Our butler  [... read more]Ivan went over and above for us. We certainly missed him when there had their monthly staff change over. Our new butler was nice also Daytime entertainment staff was quite energetic trying to get people to participate after walking around and telling of upcoming activities even though everything was posted online. Evening entertainment was fine as well. We very much enjoyed their “white night” evening. Restaurant and bar staff were there to attend to any request a guest may or even not have. We preferred to have dinner at the individual restaurants as opposed to the buffet (though we did go once to dinner at buffet) where we had breakfasts and lunches—lots and lots of choices While every specialty restaurant was superb the French one really stood out for us, especially our waiter Chan. Again, went out of his way to prepare us a specialty dish not on the menu But my most impressive thing about this year was how very environmentally responsible this resort has become. Nothing or very little one-time-use or disposable items were used; everything was reusable from water bottles to cutlery to napkins to placemats….cleanliness and sterilizing everything was very much de rigueur! Many staff were busy with spray bottles cleaning surfaces And every staff member wore a mask. The only place where guests had to wear a mask was at the buffet area. I would definitely return to this resort in the future Our only disappointment was the beach. Full of seaweeds which staff kept cleaning up and removing but all in vain; seaweeds just kept on coming. May be time of year we were there?

Barcelo Maya Colonial: Beautiful and clean .

We totally enjoyed our stay . Will come back for sure . Cleanliness was amazing . Grounds kept very well .Restaurants were excellent . Food excellent . Buffet excellent . Pool bars were very good , Pools were very clean. Bravo Barcello. We totally enjoyed our stay . Special thanks to our Trip Central agent Karol who recommended we return to Barcello Maya after 8 yrs. of going else where . We loved it !

Bahia Principe Explore Coba: Bahia Principe Coba

My husband and I have returned from vacationing at the Coba .We have probably just had one of the best vacations ever .This Resort is absolutely beautiful , great food ,great staff .We have nothing negative to say.Covid procedures are in place and we felt quite safe while there. Only complaint would be that the trip wasn’t long enough and bring your water shoes for the beach .There is a lot of coral. Can’t wait to go again.Lastly Thank you to the best travel agent Rachel .You are a jewel  [... read more]and went above and beyond for us .We cannot thank you enough♥️🌴🌞🩴🎉🥂🕶🩱🧳😁

Platinum Yucatan Princess: Great resort

Rooms are quite spacious and very clean. All of the restaurants had great food and there were no line-ups at any including the main buffet. The beach was not very good but there was access to the beach at the Sunset resort next door and it is a short walk. All in all, this resort is very nice.

Ocean Riviera Paradise: Huge resort

I'm not really a fan of giant resorts. Lots of walking...But other than that, staff were very friendly and helpful, food was great. The place was very clean. Rooms and resort were well kept. Not the best beach but still good.

Breathless Riviera Cancun: Ok resort

The hotel was ok. They weren't very strict on covid 19 precautions when it came to wearing masks. You could enter restaurants without a mask with the exception of the buffet. We were surprised by this. The buffet bathroom was not very clean, one toilet not flushing, water spout in the sink was literally dripping water so pretty hard to rinse your hands. The paper towel dispenser did not work and had to use toilet paper. I went to the buffet washroom twice during the week and it was exactly [... read more] the same. No repairs were done and it was still very dirty. Ordered room service for our last breakfast before returning home. They came 1/2 hour earlier than they were supposed to and had both our orders wrong. I mean completely wrong. Not what we had ordered at all. Our bathroom door did not close so we had to put a garbage can in the door to keep it closed. The wooden divider on the balcony was detached at one end and caused very loud noises and made it very hard to sleep especially during our week as it was very windy. The food was mediocre at best with the exception of the Italian restaurant. The wine was always warm and the food was always cold at the other restaurants. Thankfully, the staff was very accommodating and the entertainment staff were very good. It was still very nice week but it isn't a resort that I would go back to or recommend.

Royalton Riviera Cancun Resort and Spa: Acceptable resort.

Good location, close to the airport. Compact compound layout, easy to go from one place to another. Poor service at arrival. Tired staff, did not provide basic info about resort amenities. Butler service which was part of the package was not mentioned and not offered. Rooms were excellent, however location next to the kitchen and hvac cooling unit spoiled it. No information in the room regarding the resort, not even a map which is customary on other similar resorts. Food was excellent at the buf [... read more]fet, however pretty poor at the a la carte restaurants, with limited choice. All in all a mixture of excellent and poor experiences, which in turn makes it an overall fair experience. Resort has all ingredients to make it an excellent experience however, should the service be improved.

Platinum Yucatan Princess: Amazing resort.

Most amazing resort I’ve visited to date. The rooms were amazing, the food was even better and the staff was so great and friendly. Had a sister resort next door we could use, and they couldn’t use ours which was also nice to have other options for pools and food. Overall best bang for my buck to date. Nothing negative to say what so ever.

Occidental at Xcaret Destination: Paradise!

This is one of the most beautiful resorts that I have ever been too. The staff was so friendly and couldn't do enough for you. The hotel property is lush with vegetation. We got to see monkeys, iguanas, and other cute animals on the property. This property is located right next to the Xcaret Eco park and we did the add on and so glad we did. So worth it!!

Grand Sunset Princess: Everything I had hoped for

This resort surpassed my expectations. It appears to be running without any obvious covid restrictions. Masks are worn at the buffet and when entering the restaurants. Lots of cleaning continuously happening. I had a few special requests due to mobility and I was accommodated. I did speak with others who didn't have a great experience with accommodations. Food was always very good. Majority of the staff were extremely courteous and helpful. I gave a lot of well deserved tips. Beach was c [... read more]rowded however there were always chairs available. My only complaint was bartender service at the lobby bar and one of the pool bars. These 2 bartenders who appeared to be experienced, older gentlemen who may have been in charge were giving obvious preferential treatment to the younger crowd. The pool bar was the worst of the 2. Young pretty girls were the focus. 8 people were served a head of us and for obvious reasons. And after the 8th person he went back to the first group he served and continued to chat and joke with them totally ignoring us. Finally another bartender joined him and he served us. This treatment did cause some discussion amongst guests waiting to be served and ones who finally got drinks. We just did our best to ignore this as we weren't going to let a couple bartenders ruin a perfect trip.