Barcelo Solymar: Amazing staff ..

Older.. Need repair. The staff dose the best they can.. Cuban people are amazing .. It hard to cook for so many people , food is lacking favor..the beach is beauthfull and very clean. The resort is very clean. As well the staff cleaning all the time. They go out of their way to help you. The resort Solymar. Is a great location ..you can easy work to town..that's why we like it ..we have stayed here before..

Barcelo Maya Colonial: What a blast!

My family and I had so much fun. My 5 year old loved the kids club and the water parks. My wife and I loved the beach and the grounds around the resort. The staff was absolutely wonderful and treated us like royalty.

Occidental Arenas Blancas: Not what we were expecting in a negative way

To be honest we were expecting something much better. I feel like the hotel was very run down, there must have been zero maintenance since the hotel had been built. I feel like the pictures lied and are not accurate. The staff was very rude and not helpful, might have found one or two staff members out of the entire people that was friendly and helpful. My wife and I got locked out of our hotel room for 1 hour, after going down to the front desk for the fourth time to find out when this prob [... read more]lem was going to be resolved I found the guy who was going to fix the problem. He was not friendly at all, and her expressed more interest on talking to his friends than helping him us. This was only one negative experience we had. You can only book two nights out to the restaurants, the rest of the week is buffet, which in fact the food was just as bad as the restaurants. Trying to get a drink at the bar is like pulling teeth, was so difficult, and when you were finally able to get them to pour you a drink it seemed like you were inconveniencing them. I could go on and on with negative experiences since there were a lot and not one positive. And if you are an animal lover, well the staff at this hotel are extremely aggressive to dogs, you will not appreciate their actions toward animals. In all myself and wife will never visit Cuba again because of this, I just feel like there are better places to vacation for the same price. In general the food was terrible, service was rude, cleaning was non existent and just overall terrible hotel.

Occidental Punta Cana: Highly recommended

The resort itself was beautiful and had a long stretch of beachfront. It wasn't too busy when we went so there were always two seats available by the pool or at the beach. FOH staff had a poor habit of smiling and nodding when you'd raise a concern and give the impression they understood and would follow up; then never would. Food was great, even the buffets were decent. Steakhouse and Italian were our favourites.

Occidental Arenas Blancas: Good value

We were very satisfied. The resort is nicely located within a short walk (10 min) of the shopping area. The beach is beautiful with lots of chairs to go around. Same for the pool. No scrambling for seats. The staff are super friendly and helpful. Grounds are mature with lovely trees and flowers. Check in was quick and efficient. Front desk would change your money from Cdn to pesos for tips, so there was no lining up at a bank. Both the shuttle and exit tax ($25. Per person) were included in the  [... read more]overall price. There are two areas to sit in the lobby/bar area. One for smokers and one for non smokers. Nice entertainment in the evenings. Food was typical of Cuba. Don't expect Alberta beef! Fresh cooked fish is available at lunch and dinner, plus breads, salads and veg. Fresh omelettes are made to your liking every morning. Wait staff were very efficient and friendly. Their sister resort is 50 yards away and you can use lol of their facilities at no charge. They have hot dogs, burgers, pizza and fries for lunch, which is a nice change. There is a full exercise area and two tennis courts which were never busy. Our room had an ocean view at no extra charge. We would definitely go to this resort again. The price was very reasonable for a 5 star.

Occidental Punta Cana: Beautiful beaches

We had alot of issues with the resort service. When we checked in it took over an hour. When we checked in they had my family in 2 different buildings on opposite ends of resorr. We requested joining rooms with travel agent. Then they couldn't get the bands correct. We ended up in 2 buildings with the pool in between. They told us to come back the next day and they would get us in the same building. We waited another 1hr and they still wouldnt get us in the right building. The transat a [... read more]gent at the resort wasnt helpful in rectifying the issue either. We finally gave up but it was convenient with our family of 5. We did alot of walking back and forth to the rooms. As well my shower did not have hot watee and I reported it to my transat agent to have it fixed and it never did. So my daughter dnd i had to go and shower in my husbands room cause they did have hot water. It was a pain to go to the lobby everyday and wait for 30 to 1 hr for a wifi password as well. I had a family emergency at home so i needed to have it in case we had to fly home. And a couple times they told us to come back another time for a password. We did not appreciate that everywhere we went we were asked to sit in on a presentation to get us to sign up for a time share. I wanted to enjoy my time not be pestered constantly. The food was good. The beach was beautiful

Occidental Caribe: Excellent resort

Great place, very clean beautiful grounds and the beach is just as amazing, I would say even better than Varadero beaches. Really clean, wide and long. Pools are amazing, the main pool bar beach is more crowded, active, noisier with music. The other big pool (other side) is quiet, more family type, great pool bar on grounds. Lots of pergollas for shade, simply beautiful. A waterpark for kids is also a very nice attribute. My 3 dissapointments: 1) the 7:00 AM cleaning lady!! we didn't have "clea [... read more]n room" signs, had to request those, but would get stollen from our door?? 2) The wine, the white was drinkable but not the red was horrible, last, the beach pool bar, we have to stand in line (like in school), it's ok but only one waiter, would get long. Asides that, all was perfect.

Barcelo Maya Colonial: Excellent Holiday

This was our 9th visit to this complex and our 3rd family trip there were 14 of us this time. We had a very good time and found hotel staff to be very friendly and helpful. Room was good and as requested got a handy cap room which was very nice. Service every where was excellent, beach is awesome, and service by staff at pool was above average

Barcelo Bavaro Beach: amazing resort

We would go back there in a heart beat!!. It has everything you could possibly want. Service, food accommodations everything was excellent!! Our rooms were very spacious, service by the pool area and in the lounge were great and even though we were at the Beach we had full access to the Palace which is nothing less than prestigious.

Occidental Caribe: Good resort with some needed improvements

Overall, we had a great week celebrating a 60th birthday! Bad: The check-in. Even though we had an infant and a 9 yr old with us, it took over 5 hours to get our room: We arrived at 2PM and asked to have our room side-by-side as we had reserved 2 rooms. We were told our rooms would be ready by 3:30 PM and this seemed reasonable. However, after 5 hours of waiting, we got rooms in the same building but on 2 different floors and one of the rooms had not yet been cleaned. Let's say we lost our [... read more] first day of vacation and started it with a sour taste. Rooms. Rooms are in much need of love. We had two bathrooms; in one the shower did not work and in the other, the bathroom. The beds are old and not very comfortable. But we are not the type to spend much time in our room so we enjoyed the good weather and the beach. Good: Service is amazing! Beach is absolutely breathtaking Food is very good Grounds are beautiful and well kept At the price we paid for Punta Cana, we would go back to this hotel.

Occidental Punta Cana: Beautiful beach

We were disappointed in the service at this resort. We did not get our request for second or third floor with king size bed. We were given first floor and had ants! Took three days to get moved, and were given two double beds. The preferred club was not honoured. Constantly being bothered to buy something excursions etc. They try and trick you into buying time share. Service very slow.

Occidental Cozumel: Great Holiday!!

We thought the place was wonderful, people were so friendly and helpful and always had a smile on their faces, they worked so very hard and everything was so clean. Would recommend more help in the bar areas or even a waitress/waiter to come around taking orders in the evenings to relieve the line up at the bar and maybe more of a selection of food in the evenings, I never went hungry, but there was two evenings where I only had bread and deserts for dinner, the food was always good, though the [... read more] selection only was hard to detect what it was, I was never left hungry!! Loved the resort and will for sure go back! Victor and Lordes were always there it seemed and always made a point of saying hi.

Allegro Cozumel: Fun resort

Hotel was very very nice and beach is just great. Breakfast was great lunch was too dinners were hit or miss. Ala carts were great. beach was great clear water and service was very good. Music was playing all time happy place

Barcelo Maya Colonial: Amazing experience for Mexico

Beautiful Resort Very Friendly beaches were clean staff was excellent Transat was informative with day trips overall good time will go again soon............................................................................................................................................................................................................................................................................................................................................................. [... read more].........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Occidental Arenas Blancas: Very Nice Resort!

This is a very nice resort. Beautiful beach and pools. Something for everyone. Very clean. Food was good but not always as hot as it should be. The a la carte's were excellent. I found the staff very rude most of the time. I however ignored this as their understanding of English was poor so I am not sure that this may have been the reason.

Barcelo Solymar: Not for individuals with tase

The hotel, 15 years ago, was not even finished but what was finished was beautiful. The service was excellent and the food quality and variety were great. This was our 1st trip to Cuba. !5 years later we went back to a total disaster. There were ceiling water leaks all over the place. Main one in front of the entrance to the main buffet restaurant. It was there when we got there and 11 days later. Ceiling leaking in the buffet restaurant itself and many other places including customer rooms. T [... read more]he black mold was plentiful. Food was only available at the buffet restaurants, the bars which used to have grills were all shut down or served as bars only. The a la carte restaurants, 4 only between the 2 hotels, had such a limited menu, 1 appetizer choice of 4 noodles or pastas and 1 dessert. The washroom facilities in Solymar lobby were closed so if one needed to use them, either the outside bars or go to the room. The stairs were very dangerous to use with broken railings or loose hand rails.I fell down a flight of stairs, luckily no broken bones but bruises all over my body.. The pools are chipped and rusting on the bottoms. The food was the worst quality we ever experienced in Cuba and this was our 8th trip there.I'm not sure we will return to Cuba after this trip.The guests were mainly younger party type and many Russian customers. Barcelo is a brand we are going to avoid in the future. Front lobby personnel need training in customer service. The service personnel were excellent and hard working.

Barcelo Maya Colonial: Amazing vacation !!

We absolutely loved this resort. The kids were never bored. The grounds were impeccable and the staff overly friendly. Not a bad word to say! We will definitely be booking this trip again with Stephanie Brucculieri. She had a great recommendation! Thank you for the memories.

Allegro Cozumel: Definitely Recommend!

My boyfriend and I visited from January 20th to the 27th and we had an amazing experience! We arrived late (11pm) and there was no problems getting checked in and getting situated in our room. The entire week, service was great and staff was always friendly and willing to answer any questions. The resort is very kid-friendly (we don't have kids), but we didn't find it to be overwhelming or annoying. If you're not a kid-friendly person though their partner resort Occidental is just down the beach [... read more] and is more adult-oriented. There are plenty of options for food! Most meals were served in a buffet style, but you never lacked for option. If you're down for trying Mexican dishes you have that or if you'd prefer to stick with what you know, there were always some more basic options! Both of us experienced a little bit of Montezuma's revenge, so I would pack some Pepto Bismol if you are worried about this. Overall, this was an amazing experience and I would definitely go back!

Occidental Cozumel: Exactly what we were looking For

Very nice smaller sized hotel, looks like they cater more to adults, but can accommodate families. It was marvellous to laze by adults pool, see the bar across the pool from you, then you see your three storey group of rooms just beyond that... Food selection was very good, drinks were cold. Oscar was wonderful finding excursions for exactly what we were looking for. Got trapped into a time-share one hour talk that lasted three hours on our first morning there... Tell us sir what do you think of [... read more] our hotel? Well I have not had time to see anything yet!!....Warning- if you want to take excursions on the mainland.... add a 20 minute taxi ride (and cost) plus 45 minute ferry ride (and cost) each way... It adds to tour costs and adds maybe 3 additional hours to your day

Allegro Cozumel: LOVED IT

LOVED THE WHOLE HOTEL , ROOMS , FOOD , POOLS, BEACH. THE BEDS WERE COMFORTABLE MEMORY FOAM MATTRESSES. HAD A GREAT TIME THERE. MY FRIENDS GOT MARRIED ON THE TRIP AND THE STAFF BENT OVER BACKWARDS FOR THEM. EVERYTHING THE STAFF SAID THEY WOULD DO, THEY DID AND MORE. THE SUNSETS WHERE GREAT. THE RESORT IS NOT HUGE SO IT IS EASY TO WALK AROUND TO THE POOLS , BEACH.