Riu Reggae: The Good, The Bad, and the Ugly

This was my second trip to Jamaica and the RUI hotel chain. The good: the food was excellent, delicious with many healthy choices, and good variety. The air conditioning system was excellent and beds were comfortable, even the pull-out couch which I slept on, my daughter and hubby took the beds. The service was excellent, pleasant friendly staff that went the extra mile. The beach was quite nice and calm waters for swimming or hanging out in the bay. The Bad: The bathroom was poorly designe [... read more]d with a small separate toilet area and a shower with a opaque glass wall insert and a all in one porcelain 2 sink countertop that didn’t provide much counter space.The Pool was beautiful but too shallow for swimming, which for me is a must. Also a slim to none choice of Premium liquors. The Ugly: The every 5 to 10 minute thundering jet take off from the airport 10 minutes away. All in all It was OK but for me I would not go back, the Ocho Rios RUI resort Adult Building and resort location, pools, and beach were much better.

Riu Palace Paradise Island: nice short trip vacation location

We stayed at the Hotel Riu on Paradise island,Bahamas Dec 31-Jan 4. 3 hour flight time, weather was great. Hotel itself was okay, food was good, the buffet was excellent. For dinner no limit on the a la carte restaurants, but would prefer the reservation process rather than the walk up and wait process. Service was excellent to just okay. Different people, had different attitudes.But no one was bad, and no one was pushy for tips. The hotel room view of the ocean was excellent from our r [... read more]oom. Balcony was a bit small, room was clean comfortable and bright, could have had better chairs, in the room. Great wi-fi, good TV and channel selections. Bathroom was clean, lots of hot water, nice shower with rain head. Bar was noisy, not cozy, personal preference for us is a piano bar. Evening entertainment was good. Hotel itself was small. Adults only no children. Hotel Atlantis complex is next door, for casino action. Beach walking was excellent, 30 minutes east to the golf course, 15 minutes west to the lagoon river for the Atlantis. Blue warm water, nice sands, not much to see for snorkeling from the beach area. Big pool was heated, good clean. Lots of available chairs around the pool and the beach did not have any issues finding a place to sit. Small pool to swim up bar, separate pool area ( good idea). But water was cold. Outside food, Jerk Chicken bbq and nice pool bar. Overall good for a quick trip south.

Riu Santa Fe: Great resort

The grounds were beautiful and very clean. The rooms were spacious and very comfortable, although the bathrooms need an upgrade. The food was very good, but they need to replace their heating lamps as the food was always just warm, never hot. The New Year's Eve dinner was amazing.

Riu Santa Fe: Amazing Resort

We thought that this Resort was outstanding. The grounds are immaculate and there are plenty of pools whether you want quite or loud. We are in our sixties but prefer watching the young ones having a Great time and listening to the great music being played and reminiscing about the times when we were that young. Entertainment was great as well and the Entertainment staff were the most hard working people.Our room was in a perfect location thanks to Kevin Dupuis request and we couldn't ask for an [... read more]ything better. Check in was fast and efficient and so was check out. The only negative is that the food was on the cold side...they should invest on better heating lamps but otherwise you would not stay hungry. The New Years Eve Gala was outstanding in every way including the food being hot...so it can be accomplished. Thanks to Kevin Dupuis for accommodating our every request. Can't wait to go back as we had a very memorable time

Riu Guanacaste: Going back!

We stayed at the Riu Guanacaste resort from December 25, 2017 - January 1, 2018 and can't say enough about the resort, the staff and the food. The night shows were impressive, the beach party new years was fun and the excursions were perfect for my 3 boys and myself. The have a variety of excursions to please all from young to old. It was our first time to Costa Rica and loved the atmosphere and culture there. I will definitely be going back and trying to work on a plan to get back there on a re [... read more]gular basis. There were mostly Canadians from what I could see with the people that I talked to, some European's and the odd American. The word is out up here and people are flocking there for good reason.

Senator Puerto Plata Hotel: Good and not so good. Overall: had a good time!

The grounds were very nice, the entertainment was good, the rooms comfortable except for the showers and the beds. The pool area very nice, the food amazing, the beach not so much, people should be advised to bring swimming shoes as there are a lot of rocks.

Senator Puerto Plata Hotel: Happy New Year

The grounds were beautiful. The weather was amazing. Puerto Plata is a rocky region so the ocean has a rock shelf about 40m from the shore to watch out for. The staff were amazingly friendly and made New Year’s Eve incredibly fun.

Riu Palace Costa Rica: Close to perfect!

We absolutely loved this resort! The food, the room and the staff were great. It's the first time I think I want to go back and I want to stay longer. Like anything, there are a couple of things that could be better but pretty close to perfect.

Riu Palace Costa Rica: HORRIBLE, BED BUGS, HORRIBLE ENTERTAINMENT,

There are a lot of horrible hotels all around the world, but only a few of them can be described as the worst. As far as travel and leisure goes, we are always looking for the best options that money can buy. However, a big price tag with horrible accommodations No entertainment, no music, they started playing music one day before Christmas, they had no music playing any where In hotel, Costa Rica has a lot to see and hotel like the Riu misrepresents the country’s true atmosphere. They have [... read more] amazing staff at front desk and all staff and restaurants, no issues there but there hotel management have 0 knowledge of how to treat a customer especially when a problem arises. They mangers have 0 manners and feel like there dealing with criminals when they speak to them. This is particularly one the worst hotels. I would never recommend it, they have a horrible Beach that could be maintained better, no path or chairs by the beach all they promote is there pool, These hotels don’t just have bad service, In this sense, the worst hotels are those that make your vacation an overpriced, crappy, and uncomfortable mess. Been to the Riu across the world but this one ruined for any potential business in the future, we were a family of 17 that spent $2500 per ticket, and in return we got nothing but issues, lack of service, lack of entertainment, bed bugs every where, lack of respect I would never allow any of my family members or friends to travel to Riu again Because even after allowing them to fix the issues and problems, we were told to take it or leave it And in our case we would never put up with there bs again There many more accommodations that give you quality, respect, experience, what a true vacation should bring the Riu is not one of them

Riu Republica: Resort

The property was very nice & well maintained. There was always a wait to access the specialty restaurants. The Steakhouse was always in demand, but it seemed understaffed. Room service would have made the stay much better.

Riu Palace Pacifico: Amazing resort

EVERYTHING about this hotel and resort was supereme quality, the best customer service and we had the very best time. Very impressed, we are planning next trip back. Stuff was very amicable and welcomed

Riu Palace Antillas: service was on the poor side

The resort was well maintained. Food selection was awesome. Bartenders and wait staff in specialty restaurants were fabolous. However staff in main dining area and front desk were definitely not friendly at all.

Riu Palace Paradise Island: Gorgeous Renovated Resort

Spent 3 nights at this amazing place. Loved every second. One thing need to be changed. Riu needs an app to book dinner reservations ahead instead of lining up for ala cart restaurants. Otherwise a great resort. This is my second time to Riu Paradise Island and won't be my last.

Riu Palace Aruba: Everything was great..I liked the beach, pools and the food quality.

Service was friendly but not over the top. The only negative comment that I have for this hotel is the LOBBY!! It is very outdated and since we get our first impression when we enter the facility through the lobby, I almost regretted picking this place. But once you exit the lobby, all was great. I also liked the proximity of this hotel to the little local strip of shops and restaurants.

Riu Caribe Cancun: Very good experience

We had an excellent time in this hotel, the only thing missing is that we didn’t know we need to book seat for Christmas dinner. It was a long time waiting and we even didn’t get to go to the restaurant we wanted

Riu Merengue: Very good vacations in a nice resort

The resort is a large open resort right next to the beach. The different pools are accessible, clean and you have a choice between a busy and noisy one or a very quiet one a bit further. You have bars everywhere so you won't be thirsty. Kids club was good for the kids even though it could have been a bit more organized to be honest. Food is honestly very decent. The only problem is the reservation system for the "a la carte" restaurant that doesn't make any sense. Rooms were clean, but a bit t [... read more]oo cosy for a family of 4.

Riu Palace Paradise Island: Very, Very Impressed!

Absolutely stunning resort! Everything you would want or need on a vacation was within reach or walking distance! Food was fabulous and the staff in every position was so kind and really cared that you enjoyed your stay!

Riu Palace Paradise Island: A true 5 star

Amazing, accomadating atmosphere. Spotless hotel. Every amenity needed. Beautiful view from room, pool, lounge, and resturaunts. Peaceful environment and enjoyable bars. Close to Atlantis, downtown paradise island, airport, ect.

Riu Palace Paradise Island: Great Resort

Absolutely amazing place !!! Will definitely go back. Clean,tidy. Good and drinks selection was great. Right on the beach - great location. Nassau is a quick ferry ride. People are really friendly.

Riu Palace Paradise Island: Really fabulous!

Great staff/service; food; ambience..and beautiful renovation. Really loved my room (and especially the double-sinked bathroom) Will definitely go back! (and I paid a singles supplement!!!) Recommend highly for anyone 30+...single/couple/with a friend