Sandals Jamaica Dunn's River: Awesome resort

It was great vacation, second time to this resort, food, room, staff all were awesome, will return again and again to this resort 😊 Beach was small, but very lovely. Staff could not do enough to help you,

Riu Montego Bay: Montego Bay Riu

I happily recommend this property. The staff were FANTASTIC. The food was GREAT! The Grounds were kept in amazing condition. The beach is well kept, but the swimming is a little off, in the water it is a little slimy on the bottom due to what appears to be a break wall that minimizes the natural flow of the ocean. Complex #1 was also musty/mouldy smelling. When told of this, the front desk immediately moved me to another room, which was perfect. All in all, I would go back to the RIU  [... read more]Montego bay, in a heart beat.

Bahia Principe Escape Runaway Bay: Luxury Bahia Principe Resort

When we first arrived around 7 pm, I noticed that the sliding door would not lock. I showed the Bell Hop and he said he would notify maintenance. When we came back 3 hours later and the door was still not fixed. I tried to call the front desk and the concierge but no answer. I walked down to the front desk and spoke to the person there. They sent someone up and repaired the door lock at 11 30 pm. The next day we found there was no cold water. I called the front desk and again no answer. I called [... read more] several times. There was no cold water for a day and 1/2. 3 days later when we were at the pool a staff member came by and apologized for the water issue. She said the resort would give us access to the spa or we could receive a credit for purchase from one of the 3 stores on site. The credit was $70usd. We chose the credit. This is supposed to be a luxury 5 star resort. The bar service at several locations were terrible. If you were not prepared to tip you were the last one to be served. I witnessed a confrontation between a staff member (bar tender) and a senior customer. I had to speak up and tell the bar tender that he could not be talking like that to his customer. He should not be raising his voice and arguing with the customer. He agreed and things calmed down. The customer then went to the front desk to complain. The noise from the hallways was very loud. You could hear people from the rooms telling the people in the halls to be quiet. It did not feel like a luxury 5 star resort. On a good note, we were able to eat at 6 of the Ala-cart restaurants. The meals were very good. The beach area was nice and so were the pools. However the pools needed to be cleaned, I noticed the same debri at the bottom of the pool for several days. The under water lighting was missing a fixture and the tiles were falling off. I do believe the resort was under staffed for the amount of visitors there. Some of the people we met were complaining about the poor room service and lack of face towels and shampoo. This is NOT a Luxury 5 Star Resort.

Bahia Principe Explore Jamaica: Grande Bahia Principe Runaway Bay Jamaica

It was a very large resort the whole area was kept very clean. Staff was very friendly. They went out of their way to assist you with any problems you might have. Very polite too Food was awesome. Nightly shows were done to reflect there culture. It had a few downs like no AC in the hallways slow elevators. Beach was very nice beautiful waters crystal clear If you wanted to snorkel lots to see and do. Good place for a wedding too. They drive like the British do on the left side. I didn't like t [... read more]hose people harassing you for luxury rooms. The available attractions were but rather pricy. If you had a family with kids very nice play area, of course dam good beer and jerk Chicken.

Riu Ocho Rios: Another Great Stay at the Riu

Room was very nice. (upgraded due to returning many times) Grounds and pool in great shape Beach was awesome as usual Food could have had more variety but certainly didn't go hungry Staff friendly and helpful

Sandy Haven: The best in this strip

If you are looking for close to the caliber of an all-inclusive, but in a small hotel, this would qualify. However, you need to understand that everything is relative. If you are not familiar with Jamaica and the typical standards of the area, then you may rate this hotel lower compared to other islands and/or all-inclusives. However, we know what is available (outside of an all-inclusive), and this is definitely much higher standards comparative to the other hotels around. Sandy Haven's rooms a [... read more]re newer and modern, elsewhere you will find the typical rustic circa 1960 bedspreads, tube TVs and rusted facets etc. We did have a few issues with shower and sink draining, which were promptly fixed. Sadly, we never got a 'hot shower', but usually got a nice warm one. The location cannot be beat. Right in the middle (equal distance left and right) of all the action. There are A LOT of beach vendors, which typically don't harass you, but you do get tired of saying 'no' at least 5 times an hour. The hotel does have security which make sure the vendors move along. Overall it was a good trip. P.S. I would not recommend this place for kids.

Bahia Principe Explore Jamaica: Good resort

Generally good resort. Management was very reluctant to move us to another room when ceiling in our room began to drip water in the middle of the night, likely because of a burst air conditioning pipe.

Riu Reggae: Riu Reggae and Riu Negril

Until the Reggae hotel was flooded and we were transferred to Riu Negril, it was wonderful. Both were 5 star all inclusive resorts, but what a difference in staff conduct. At the Reggae the staff were very attentive and inclined to go to great measures to please you. The staff at Negril, with a couple of exceptions, were more interested in socializing with each other than in doing their work. We were made to feel that we were an inconvenience to them. Both facilities were clean, well maintained [... read more], and the food was good.

Iberostar Waves Rose Hall Beach: Decent, but would not return

The hotel itself wasn't horrible, however it should have been updated probably 10+ years ago.The rooms are extremely outdated, and there was excessive mold over the entire ceiling on the shower, likely due to the fact that there was zero ventilation within the bathroom or the room itself. The tub also got just over half full while showering before starting to drain, which I found quite gross. Despite this, the room was clean and the housekeeping was great. The staff were great and friendly, howe [... read more]ver the entertainment was nothing spectacular. While the shows at night were okay, there was really nothing done throughout the day to get guests involved. The food however was by far the worst we have ever had. The buffet was never replenished, everything seemed to be a day or two old, never "fresh". We had a decent dinner at the steak house, and great dinner at the Japanese but that was it. By the second day we figured it was just once of those "oh it's just today it will get better" but no, it was all week. Once we finished eating in the airport before heading home, we agreed that was probably the best meal that we had had all week. At the end of the day, we did have a great time but with what we spent on our vacation, we certainly expected more out of the resort. While we had a great time, we will not be returning.

Iberostar Waves Rose Hall Beach: Good Resort

This was a fun resort. The grounds were pretty and rooms were nice. The beach resort has an older feel. It was nice that it was smaller with easy access to all areas and directly on the beach. Staff were mostly nice, however some felt a bit pushy and there was a lot of pressure to tip constantly. Not a lot of shopping opportunities for local goods.

Iberostar Waves Rose Hall Beach: Iberostar Beach Jamaica

We enjoyed our stay at the Iberostar Beach in Jamaica. The staff were delightful and the rooms very comfortable and clean. We enjoyed the food at the steak house the best. The buffet was okay but did not have enough variety for us.

Grand Decameron Montego Beach: Excellent Resort

Both my husband and I truly enjoyed the very welcoming and accommodating hotel staff!! At the Front Desk, Miss Jodi-Ann Johnson and Moeisha Donald both wonderful examples of amazing client services!!! Never ever did we have to ask for anything, both Ladies always acknowledging our presence and inquiring if we needed anything to not hesitate to call for them, and this kind treatment was provided to all guests!! Mr Demar Thomas has a kind soul, his welcoming of newly arrived guests goes far bey [... read more]ond his job description, this demonstrated by his extra attention to all guests and one step further for those who have physical limitations. In the dining room, Miss Stacey Campbell, Mr. Tyrese, Miss Sandra to name just a very few always greeted us and all guests with the most amazing smiles, but then your hotel staff all have the most beautiful smiles!! But we would also like to give a special thank you to Miss Ann Marie, your Client Service Specialist for Air Transat, my husband had forgotten an item on the plane, we were greeted by Miss Ann Marie who took action and got my husband's item within just an hour!! This meant the world for my husband!!

Jewel Paradise Cove: It was Paradise

Lovely place. Just the right size. Great staff, lots of amenities, great food, great drinks, great pools, great hot tubs, lovely grounds, excellent coffee and jerk chicken. Lots of stuff to keep you non-stop busy should you want.

Riu Reggae: Meh

The hotel was fine but our vacation was not the best basically spent 2 days in our room because of flooding then the only options we had to go to were riu ochos rios and negril but both resorts were not adults only and they were overcrowded/to big. We could have stayed at the reggae but everything took so many days to clean up it would of made the trip worse. Overall trip satisfaction 4/10

Iberostar Waves Rose Hall Beach: Most courteous staff!

The hotel is very nice, immaculate grounds, very clean, great service and the food was so good! Most impressed with the friendly and happy staff everyone was so wonderful except for the guys that loaded the luggage onto the bus they were very rude, I asked one very politely if he could please put my small white carry-on luggage on top because it gets damaged and dirty, he very rudely responded “well you are just going to have to go home and clean it, and next time you come buy black luggage” [... read more] he then proceeded to put my luggage at the bottom and placed 3 of the larger ones on top and smiled! Was truly disappointed with the attitude, there was no need for that!

Iberostar Waves Rose Hall Beach: Amazing resort

This hotel is very friendly clean and the stuff is Awsome I would recommend this hotel can't wait to go back. They are children friendly my daughter said she can't wait till she goes back. I LOVE THIS PLaCE

Bahia Principe Explore Jamaica: Don't judge a book by its cover

The resort looks stunning but is in dire need of repair and the staff need a lot of training. The food was quite good with a large selection but the wait staff were slow to respond to requests of beverages, cutlery, etc., if they responded at all. We were with a large group and every one of us had some sort of problem. Rooms already occupied when first getting to the room, flooding from balconies into the rooms, being displaced in the middle of the night with no room to go to, water leaking from [... read more] the bathroom lights, waiting 5 hours for toilet paper because the housekeeper didn't leave any. If you have any problem whatsoever don't tell a server, a housekeeper, etc. They can't or won't do anything, you must go to management or a supervisor. Exhaust fans in steak house grill broke and the smoke was overwhelming and choking. The cooks kept cooking and the fire kept making more smoke, the alarms wailed and this lasted for over 30 minutes. They just kept accepting more guests without opening windows. Quite the fiasco and very unsafe. A broken toilet in one restaurant was repaired with string and would not flush. The ladies had to use the men's washroom.

Bahia Principe Explore Jamaica: No, just no. Trust me

I’ve renamed this resort Mosquito Roach-ipe. Please don’t go. Save yourself time and money. If you don’t travel much or you get sick drunk then maybe this would seem like a great place but it’s only because you haven’t experienced better treatment or you’re too wasted to comprehend that you’re being treated poorly. They have roaches and I heard rats! The place isn’t clean. Mold, mildew, light fixtures that don’t work -and nobody to care whether it gets fixed or not. Blood  [... read more]in hallway wasn’t cleaned up for hours. I thought I was in an episode of CSI. Staff appears unhappy and they lack enthusiasm. A la carte restaurants are so slow— be grateful if you can even get a drink of water after an hour. The gym is full of mosquitos and smells like sewer water. Machines are rusty. Make sure you’ve got your shots. Don’t even think of trying to get a sufficient amount of towels. Heck, bring your own. The beach is tiny. No one seems to know what’s going on for entertainment and don’t bother using the app. It doesn’t match up. That goes for trying to book the restaurants also. Don’t trust it. Overall, one of my worst vacations ever. If it wasn’t for the beautiful sun and the three new friends I made, this would have been a complete wash. Please don’t go. Believe the negative reviews on trip advisor. They’re true.

Iberostar Waves Rose Hall Beach: Iberostar Rose Hall

We were upgraded to The Suites so this review is on the SUITES and not the BEACH. Top notch hotel and resort with outstanding staff and service. Food quality and selection above average. Pool excellent and beach good. The only thing to be aware of is The Club offering. Please read reviews before you commit to attend a presentation.

Riu Negril: Amazing Resort

My family and I returned from our vacation at the Riu Negril on November 17, 2017, having spent 1 week there. Our family consisted of 4 adults, two young children ( 4 & 6) and an infant (13 months). Our flight was to arrive in Montego Bay at 2:35 pm, but the afternoon prior to departure Sunwing revised the departure time to 4:00pm. We then arrived in Montego Bay after 8:00pm so we did not arrive at the resort at 9:45pm. The next morning we were able to experience the resort and found it to be [... read more] lovely. The beach was beautiful, clean, sandy, and wonderful to swim and snorkel in. The hotel staff cleaned the beach every morning and there were ample lounge chairs for everyone. The water-sports included paddle boarding, sailing, kayaking, paddle boats, to name a few. The food was excellent. This included the buffet restaurants and the A la carts. The wait times were not long for the A la carts. A few of the A la carts were occasionally closed throughout the week due to wedding receptions being held in them. All the bars had quick friendly service . The Jerk chicken hut at the beach was an excellent spot for lunch. Our rooms were spacious, clean and we had prompt maid service every day.Wi-fi was available 24/7 in the entire resort including our rooms and at the beach. We stayed in Bldg 3 and it had a lovely pool adjacent to it and it was nicely away from the hub of the entertainment. All the staff were very helpful and went out of their way to see that all our needs were met. Is this a 5 Star resort? I definitely think so.