Paradisus Rio De Oro: Peace of Paridise

Loved this resort everyone was very friendly and helpful. Food was good, beach and pool area was clean. Wasn’t crazy about all the crabs everywhere and leaving the holiguin airport was a disaster. I would definitely return to this resort and would recommend it.

Melia Jardines del Rey: Nova Scotia Crew

The grounds were put back together nicely especially knowing they are only a few months after Irma. The rooms were always cleaned well and the staff in lobby; buffet and most of the bars were great. There were times the pool bar staff could have been a little more attentive to folks. One A La Carte - Oriental was fine, the only thing I found is Pad Tai should be served hot not cold, and I didn't see mention it was Shrimp in it, could be a problem if you had an alergy. We were celebrating a bir [... read more]thday and the staff did a very nice job of this. All in all a good vacation, however there is room for improvement. We are return guests and were told that we would receive a nice bottle of rum and an invite to the Japanese Restaurant and although we mentioned neither of these things happened and went to Customer Service it didn't happen. One of the two people with us had some issues with their room and it took sometime to get this fixed up, however Alberto and his staff did go above and beyond to make things right, and it was really just a bump. The lunch time buffet by pool on left was wonderful and great food. We tried the "beach pizza" and it was also fantastic and a lot of folks enjoyed this. As far as line ups, it is to be expected when you go to a large resort however we didn't really seem to have a problem with this. Yes the odd time there was a line up, I have been to both large and small resorts and pretty much same wait times. The vegies in the main buffet always seemed cold which was disappointing - suggest a few microwaves where you can pop in food you really want hot and not cold. Might help with the problem. The main pool really really really needs to be cleaned better. The algae on the sides and cloudiness kept me out of this pool, the other pool by the towel drop off was very clean.

Melia Jardines del Rey: Amazing staff

This resort was beautiful. Although it is huge, everything was in walking distance. Grounds were very well taken care of. Beach was stunning. Great service at a the bars. Buffet was not great. No signage to tell you what the food was. The mexican restaurant and the 24 hour grill were our best options for food. Beds and pillows were uncomfortable. I wish the resort or travel rep would have told us about all of the free activities as we found out about them on the ride home from a fellow traveller [... read more]. I would return to this resort but be better prepared with snacks and my own pillow

Melia Las Dunas: Great vacation

It is a beautiful hotel. The lobby is very big and spacious. Grounds were very nice. Beach was amazing. Pools were beautiful and could always get a chair. They have adult and family pools. Had a few issues with the room but they were taken care of in a timely matter. Saw a few familiar faces from the last time we was there. Frank was in the Buffett . He is very friendly and attentive. One of the gardeners was also named Frank. He was a very friendly gentleman. Spoke to us everyday as he went abo [... read more]ut his work. Manuel was also another server in the buffet. He made sure we were well taken care of. He was very friendly and attentive also. Always smiling and happy. One of the drivers , Manuel was also there the last we time was there. He was always smiling and happy. There didn’t appear to be much staff around but then the resort was not full either, so maybe they cut back on their staff when they are not at full capacity. The resort is very big so a lot of walking. The Asian restaurant was amazing. Buffett was not bad, always something for everyone.

Sol Rio de Luna y Mares: Will return!

We loved this resort. We traveled as a couple and were impressed by the beach, activities and people. The beach is the most beautiful one I have been on. If you prefer the pool they offer 2, one quiet and one with music and activities. The grounds were spectacular, I loved how they had little signs for the plants letting you know what they are. The resort was very clean. The rooms are dated but clean, always had hot water and good water pressure. Once they have renovated the rooms this place wil [... read more]l be amazing. We plan on returning!

Melia Las Antillas: Las Antillas

We really liked the resort, although a little dated it was clean and bright. They continually maintained the grounds, cleaned the pools, fixing the elevator which was non functional all week. The food in the a la carte restaurants was amazing! The beach was fantastic. Great sunsets!! The people were friendly!

Paradisus Varadero: Not a 5 stars anymore...

Bad service at the lobby, particularly from this employee: Dayana Food mediocre at the buffet and restaurants. Beach wonderful Coffee only drinkable at the lobby bar It took over a week to get our room with a king size bed. Tennis courts surface has to be redone. 50% of the employees provide good service. The other half is not trained and doesn't have a clue about customer service.

Melia Marina Varadero: Relaxing Resort

The Melia Marina in Varadero was very nice compared to other hotels. The food was good with lots of choices at the buffet but the 24 hour pool restaurant was another story. Don't go there if your hungry because it takes a long time to get your order. Rooms weren't horrible. The beds are hard and the pillows are thin but they were clean. There wasn't really a whole lot to do there unless you were going out on excursions. Entertainment was good but didn't start till 9:30 at night and only la [... read more]sted about 1/2 hour. Plumbing wasn't very good in the lobby and pool area washrooms. Always plugged and out of paper. Other than that we did what we went to do and that was relax in the sun.

Paradisus Rio De Oro: Amazing Resort

Thus resort surpassed our expectations. The grounds are beautiful. The staff are extremely friendly. The food is good, the drinks are great. Our room on the royal service side was perfect. Loved the outdoor shower.

Melia Jardines del Rey: Second time and loving it!

It's our second time in this resort and everything is great as usual! There's a few things you need to understand about Cuba, of course. The food is never on the top-notch international level, the service is slower than other international "five star" resorts. Once you know and accept it however, you see all the pros in Cuba and this resort in particular: - people are exceptionally loving and friendly, - the beach is amazing, - beach volleyball every day with good net - great pools.  [... read more]Great spacious baby/toddler pool - live music and shows every night - great staff in Kids club and mini disco for kids every night at 8 All in all a very good resort for families with kids. We will gladly come back next year!

Melia Marina Varadero: Melia Marina is a beautiful Resort

I stayed at this Melia Marina resort and Spa in Varadero Cuba. The resort is lovely, the food wasn't that bad. I was told in advance that the food at Cuban resorts isn't that good, so I was pleasantly surprised when I was able to finds things to eat for breakfast, Lunch and dinner. Most of the staff was friendly although there were a few stand out bad attitudes from the waiting staff in the buffet and Snack Bar. Overall I had a relaxing time. I probably won't go back to Cuba but I don't regret  [... read more]going and I would recommend this resort.

Melia Marina Varadero: Wonderful resort

The hotel lobby and dining area were top notch. The bar in the lobby served the best coffee with steamed milk. The view of the Marina from the balcony was awesome! Our room was ok but dated. I did not like the flat pillows or the shower without a door. The pool people were excellent very friendly and fun! I enjoyed the evening entertainment as well especially the one that was done at poolside. We had wanted to book our room for the last day for an additional 10 hours as our flight left at  [... read more]3:30 in the morning. They could not accommodate as they were full. We had use of a room to shower and change our clothes before leaving but there was no electricity in the room and it was dark in the bathroom and the room was untidy and dirty towels with no clean ones available. I did not end up showering.

Melia Peninsula Varadero: Very disappointing

I would not recommend this hotel to anybody. Customer service is terrible, very poor management, rooms and grounds do not look like on posted pictures, food and drinks poor quality. The only decent food we had was in the a la carte restorants. It’s not even 3 star hotel level but they don’t care because they got your money already.

Melia Jardines del Rey: Great value for money

Just returned from a lovely, 6-day visit. There were certainly many less-than-ideal aspects of our stay; however, given that the price was so low, it was entirely as expected and we left very satisfied with our stay. PROS: - Incredible beach and great pool areas - We never had to get up early to claim a lounger - Really great nightly entertainment which was well set up in the lobby - Value-for-money was on point for the rooms and grounds: a bit shabby, but overall delightful in light of  [... read more]the cost - When our flight was delayed by a day because of the ice storm, the hotel/Sunwing did a great job of facilitating our extended stay. Sunwing also covered the cost which was much appreciated - Better food options at the buffets were the grill stations: omelettes, stir-fry, pasta, etc. A bit of a lineup/wait but well worth it. Also, the buffet's cheese and smoked salmon were great - Mediterranean a la carte was lovely - Cappuccinos in the lobby - Quick, easy airport pickup/drop off using the shuttle service through Sunwing CONS: (All of which were really no big deal because of the great price and realistic expectations for a non-luxury resort in Cuba) - There were a few issues with our room (ie leaking toilet) and they were a bit slow to be fixed - We heard a few folks complaining about inability to get beach towels. We collected our towels later in the day and never had any issue. - Much of the food was unappealing and there was a lot of repetition; however, it would have been foolish to expect otherwise. Ultimately, we always did find something to eat and were satisfied - International a la carte: the service as slow and everything we saw being served looked rather unpleasant. After 20 mins of waiting without even giving our order, we decided to jump ship and hit up the buffet instead - Service was hit-or-miss but entirely what we expected from a discount holiday. Some long waits, some unpleasant staff, many things overlooked, and you often have to fend for yourself. Please keep in mind that the staff work 6 days a week, their days start and end with long commutes, they are comparably poorly-remunerated, and they often work with limited resources. Value for money and context taken into consideration, we were still grateful and tipped always - It's not the hotel's fault, but prepare to breathe second-hand cigarette smoke pretty much constantly. It was most unpleasant - The public toilets almost never had toilet paper, so make sure you always bring your own If you are looking for a low-budget opportunity to hop on a plane to relax by a beach/pool and enjoy some fabulous weather, I can't recommend this place enough. If you're looking for a luxury experience, I would recommend that you opt to shell out the big bucks for a different venue to match your expectations. Thanks, Sunwing and Melia Jardines del Rey for delivering exactly what we paid for and wanted from our vacation! I would definitely return for my next low-budget, get-me-to-a-beach-for-a-few-days getaway :)

Melia Las Dunas: Melia Las Dunas

The resort was very large but very pretty. The beaches were wonderful with white powdery sand. Found the staff to be super friendly and very helpful especially a younger guy and an older guy at the lobby bar...failed to get their names though. Also at the adult pool the little barmaid Yarentsy was trying to find my drink of choice but it was not available. Our chambermaid , Yaritsy was great and made sure our needs were met every day. We had a couple favourite people in the Buffet M [... read more]anual being one and again missed the other couple of names. Entertainment at night was very nice. Food was pretty good. Wifi was available at lobby but could get on most times I tried.

Melia Peninsula Varadero: Wonderful vacation

I really liked the Melia resort. Great beach, great entertainment. Food was fine. If I had to be picky, I would have liked a sit down bar on the resort, which would have made it easier to meet people in the evenings. Also, the wifi is pretty weak in Cuba, but I wasn't there to spend my time on the internet. However it does make online check in a little more challenging. Overall, I would recommend this resort, but if I were to go back to Varadero, I would try to get an adults only resort.

Melia Jardines del Rey: Awful resort

Food awful Customer service awful Rooms awful dirty Resort needs alot of work they can not accommodate that many people awful Beach was amazing and weather was great Will never go back or refer this resort to anyone.

Paradisus Princesa Del Mar: Wonderful Resort!!!

Resort was wonderful. Only issue was check-in 6 am flight from Toronto to Valadero Check in was supposed to be at 3 pm We did not get into our room until after 5:30 pm Exhausting first day!! Room was nice....however....floors seemed gritty constantly. Grounds were fabulous. Food has greatly improved. Would recommend

Melia Jardines del Rey: Cayo Coco melia hardiness del Ray

From the moment we booked our trip 2 weeks ago with Tammy at trip central to reaching home last week, our trip was amazing! The service throughout was great , hotel and entertainment was good and weather was fantastic! We were delayed one day due to the ice storm in Toronto and sunwing handled it all very well. Definatly recomending it to my friends and family! 2 are going in May with family one in June and 6 in November. It was that awesome! 😁🏝

Melia Marina Varadero: Lousy buffet and service

The resort lacked flowers in the gardens, very green, but tidy. Not impressed with the buffet, everyday the same food. On the weekend is crazy busy and you wait at The bars and buffet. A la cart was okay, nothing that impressed me. The beach was the best, spent most of my time there, activities were fun, evening entertainment was also good. A language problem could have resulted in me not getting that wake up call upon early departure! No coffee was left in my room for 3 days! Met some g [... read more]reat people from all over Europe and Britain! Personally, I will not return to Cuba.