Krystal Grand Cancun: If you have not booked yet - take the reviews seriously

Most of the staff team was great. The facility itself is not in good working order. Basic facilities management issues materially impact your general experience. This is not an exaggeration. Most of the issues raised by multiple reviewers, such as the inability to book restaurants and the extortionate pricing of beachside deckchairs, are true and not overblown. The great things about this resort are not particularly the resort itself, but the location and the beach surrounding it. I think this s [... read more]kews the overall rating. These two factors are great, but both are accessible to the general public. Also, just because it says "Grand" in the name does not necessarily mean it is grander than the neighbouring resort, Krystal Cancun. I hope someone finds this helpful. We made the best of the 7 days but would not go back nor recommend it. If you have booked before reading this, you will have an ok time. If you haven't booked yet, you may want to research more.

Royalton Splash Riviera Cancun: Great resort

Very nice , definitely worth it. The check in process was the only thing I can complain about, they didn’t listen to our requests and had us moving around the next day even though it wasn’t still what we wanted.

Barcelo Maya Tropical: Disappointed in Accomodation … I would return but to a different hotel in the resort!

This is my second visit to this resort, the last time being in 2002. Naturally it has grown ++. We thought we were in heaven then & we’re very excited to return! We were assigned rooms in what seemed to be the oldest hotel in the resort - Barcelo Beach Hotel. Our room smelled of mold (visible in the bathroom on the bath mat, shower walls & shower ceiling. The a/c unit was extremely loud as well. We asked daily x 3 days to be moved to a different room, while being told we were “on the list” t [... read more]hen finally that we would not be moved as the hotel was “full”. Upon speaking with a manager, we were assigned another room - on the same floor as my parents & with a King bed, as originally requested … we were moved to a different floor, with 2 queen beds! The food was not as good as in the other hotels in the resort. The pool was lovely, the serving staff were great, the beach was wonderful.

Grand Oasis Riviera: Tulum

Hello. Let me start from thank you for the opportunity to share my thoughts about the trip. When I was booking a trip I was told that there would be environmental charges for 1.38 us per night, and that would come approximately 10us dollars. When we got to the hotel we were charged 78us. Almost 8 times more. Isn’t it nice? During our stay we tried desperately find sunwing representative. We never found anyone. So, the weather was good and sea was nice, but these 2 things kind of spoiled the vaca [... read more]tion. Otherwise next time we would like to get a little more truthful information to be prepared for. Thanks

Blue Bay Grand Esmeralda: Great stay at Blue Bay!

We really liked the resort. It has two tennis courts surrounded by trees (shade + no wind) so we played tennis almost every day. They have fun entertainment in the afternoon and dancing on the beach in the evening. The resort is a bit ran down but overall clean. The drinks are fantastic and the food quite good. The only thing that I would complain about is the Air Canada rep. He was not there when he was supposed to be there. He gave us his cell phone number but when we called we got "phone num [... read more]ber no longer valid". There was no information on the bus back to the airport so we had to figure it out ourselves and then the bus was 40 min late. So a long wait. Also, resort management, please buy more beach chairs! They are not that expensive but if you purchased another 50 or so, people would not have to book the chairs at 6:00 am.

Grand Decameron Complex Bucerias Trademark: Spacious friendly resort

Really like this resort. Although the resort itself is showing its age, it is spacious, kept clean and the staff is friendly. The pools close a little to early, six for most (seven in unit six). The buffets are not super elaborate but have a good selection. The food at the buffets should be kept a lot warmer the soups etc were often rather lukewarm Had a good time overall. People who have been there before will notice changes.

Grand Decameron Complex Bucerias Trademark: Resort was Great!

The grounds at the Royal Decameron were beautiful! The pools fabulous! The buffet good. The A-la-cart restaurant, needs work have to give this part a 0 of 10. Rooms require updating! We had a great time here resort (3 weeks) Also the price you pay reflects acceptance of the room condition.

Catalonia Yucatan: Great resort indeed !

Great value for money ! I really appreciate the resort grounds ,food and service. Excellent food ! And the fresh fruits delicious - I couldn’t stop eating ?! All the service personal was great , too bad I remember just Esther name , server in El Mercado restaurant - hard worker , great customer skills ! And , yes I have to mention here , the quality of the shows - very entertaining ! Great shows! Gratia a todos ! Gratias Catalonia Yucatan !

Royal Hideaway Playacar: Beautiful beach but some challenges

Beach was awesome however playing chair reserve every morning became tiresome. Hotel needs to invest in more chairs. Our concierge was never available and when he was he was very rude. Crowd was senior in ages and very snobby. A la carte restaurants were ok but not ideal for people with allergies or food sensitivities. Rooms are good but tired looking. Beds super comfortable. Not our cup of tea but made the most of it. Room service was great Check in was ridiculous. 2 hours. Total waste o [... read more]f time for no reason and when asked if we had been there before, to which we replied no, the failed to provide any information and merely stated, any questions??? Not a good first impression. Will not be returning.

Villa Del Palmar Cancun: Great Family Vacation

We had a fantastic time at Villa del Palmar. Food was fantastic. A lot of premium liquor was included in all-inclusive. Most of all, the staff - they make this resort a step above. Highly recommended.

Hacienda Buenaventura Hotel and Mexican Charm: Love this resort

I have been going to this resort for many years now. It is very small, quaint and super friendly!! The rooms are always being upgraded and are very clean. The reason I like it so much is because it’s small, you meet new friends that we meet back every year for our vacations. The beach is a short walk or the hotel supplies a shuttle. There is a bar on the beach but the washrooms have been removed. (Downfall ) I consider myself to be a picky eater but always find something to eat. The st [... read more]aff are amazing !!

Decameron La Marina: decameron la marina

This resort was very crowded and noisy. The property is small and there isn't any green space. The design with the hotel on 3 sides of the pool resulted in noise (as well as Karaoke) bouncing off the walls. There was no place that was quiet. Staff had very limited ability to speak English. The a la carte reservation process was unorganized and only 10 people per day were allowed to reserve.

Dreams Jade Resort and Spa: Great family resort

This resort exceeded our expectations. While it is a 4-star resort, we have found it better value for money than some of the 5 stars we’ve experienced in Mexico. Recommended for families, couples will likely prefer adults only.

Dreams Sapphire Resort and Spa: Great Vacation Resort

Our family had a great vacation at Dreams Sapphire. The resort was great on all fronts. The resort is not huge, but there are sufficient restaurants for a week and lots of activities during the day and evening. The food was good and I appreciated not having to make reservations for dinner - the teppanyaki table was the only one that allows reservations and was definitely worth it. Rooms and public areas were very clean. Perhaps the best thing was the staff - they were all very friendly and [... read more] helpful. The only downside was that people got up early to reserve pool / beach chairs and trying to get towels - they seemed to be in short supply in the mornings. We learned to get fresh ones every afternoon for the next day.

Grand Decameron Complex Bucerias Trademark: Beautiful Resort

The staff were very helpful and the grounds were immaculate. The pool areas were well kept too. The entertainment was consistently good. We will most likely return again. The staff were bilingual so it as easy to communicate with them.

Barcelo Maya Beach Resort: It all worked out in the end.

I’ll leave my hotel review for trip advisor and leave this space for Trip Central/Air Transat. Either the hotel, Transat or TC, tried to downgrade us to the Tropical section of the hotel. It took a lot of phone calls to all 3 entities, but I managed to get us back in to Maya Beach. Our rooms weren’t next to each other after the switchback, but that was a small comprise to get back to the section that we paid more for. It’s common in Trip Advisor reviews for people to get downgraded from Beach/Ca [... read more]ribe to Tropical/Colonial. This is my second time flying club class with Air Transat and it will be my last. Their seats have an odd, (and hard) curvature to them that are painful to sit for hours. And meal options are non-existant. Breakfast was a ham and cheese croissant or scrambled eggs. I tried to find a vegan option online and even called in advance to arrange a vegan meal but it’s just not possible. Air Canada will accommodate you. Coming home they offered a pasta dish stuffed with squash but no way to get it without cheese. Air Transat planes need a refurbish, and to update their meals. Considering the price of club class, it’s a bit of a joke.

Hyatt Zilara Cancun: Beautiful resort!

The beach is gorgeous, staff were incredible, fantastic food and great service! I will highly recommend the Hyatt Zilara to all of my friend's and family! Elliott MacDonald Amherst, Nova Scotia, Canada

Riu Caribe Cancun: Great Resort

Excellent service. They have the menus setup with QR codes which makes it way easier for people who don’t speak Spanish. Bring your own stuff as it is very expensive buying there. The buffet was amazing. 8/10

Hyatt Vivid Playa Del Carmen: Just like paradise

We had an amazing stay at Hilton PDC. The staff is absolutely amazing. They are friendly, courteous, helpful & certainly pay attention to detail. The grounds are immaculate & so beautiful. The food choices are endless and so good. The rooms are extremely clean and well maintained. I would highly recommend this resort.

Planet Hollywood Adult Scene Cancun by Royalton: Plant Hollywood canun Mexico

We were there from Feb 9th till 16.....The place was very nice Very big and very busy around the pool but over all very nice Just want to bring up for someone that had a kneen replacement it would have been nice to have hand rails all the way from top of pool in to the pool..... P.s how do we let reveiws on the staff because we would love to mention a few of the staff from around the adult pool bar server and entertainment a big thank you to Milo, Benjamin nickname (chocolate man)& Jasmine  [... read more]and (nickname) sexey moses if you could pass this off to the right place they all made our week the best