Had a great time!

I loved this resort and would definately recommend this for everyone. We went to this resort with 4 other couples. We had all booked the royal golden package. We loved the location of our rooms. We were super close to the beach, pool, and restaurants. This was a great upgrade. The buffet was great, there is something for everyone. The restaurants were also great, the garden grill beingng my favorite. Because of the windy weather we only had one great day at the beach. We cannot control [... read more] the wind but otherwise it was great. We spent most of the time at the main pool. It was awesome! The bars were great as well as the quick Buffet's at the pools. The entertainment was amazing. We wached 4 shows. The Lion King was my favorite. The staff all did a great job! My only complaint was the check in for the royal golden guest. We had all requested our restaurants in advanced and none were correct when we arrived. This proved difficult to correct but we managed with many calls and visits to this seperate office. There seemed to be some mis-commuication on their part and took some work to sort out. The office also had a very bad smell to it. Like a very moldy cellar. Also, we arrived at 11:30 and check in was at 3. They sent us to lunch but after that they offered us nothing. It would be nice to have had a room to get dressed in so that we could go to the beach or pool. We did this anyways on our own in the main lobby bathrooms. My husband forgot an expensive clothing article in the bathroom and did not get it back. This could have been easily prevented if they gave us a private place to do get dressed in until our room was ready. At 3 our room was still not ready. Despite the issues with the restaurants reservations and check in we had an amazing trip and would recommend this resort. Trip Central was amazing to deal with and I will definitely use them in the future.

Amazing Resort

Rooms were nice and the dinning was amazing great food and great people very friendly and fun resort great for adults and kids many different themes every night and different activities!! Beautiful beach and pools!!

Beautiful resort

We just loved the hotel especially the food and the room by the beach in the Royal Golden area. As we are seniors we really appreciated the proximity to all the action. The beach was great but very busy. Lots of people in one place which we are not used to . The pool area was very nice but very crowded and noisy. The bus service is a must in a resort this size. We would return again but only in the Royal Golden section. We spent one week there but would be going for 10 days next time but o [... read more]nly if Royal Golden is available.

Nice Resort

The resort was beautiful and clean, the food was good but hard to get a decent time for the al a carts , found that the staff could have been more friendly, they totally screwed up our rooms , I had booked three rooms one with king bed and the other two with two beds, we got 3 rooms with king beds, they said they change them next day at 3pm, we moved out of our two rooms for the day and when we went back for new rooms at three they gave us one room said the other won’t be ready people were sti [... read more]ll in them, we went to the one room that they changed and it was a room with king bed and they threw in a cot, not acceptable we were stuck with this room and ended up taking back our old room that had one bed and had to share, when you pay that much money for 6 people and three rooms you expect to get what you paid for, very unexceptable as far as I’m concerned.

Great resort

The resort was amazing. The grounds were very clean, public area was very inviting, rooms were always kept clean, the food was always very goods with a good variety, then entertainment was also good by could have been more entertaining or a better variety.

Great resort

We go down to the Dominican every year and this hotel was the cleanest and best taken care of that I can remember. The beach was well taken care of and people always raking up any seaweed that came ashore. The food was good and the staff was super. The evening shows were very well put on and excellent entertainers. The only draw back was the housekeeping, where we had to call to get our room cleaned and they repeatedly forgot to leave enough towels or facecloths or restock the fridge. We pa [... read more]id the extra $30 per person for the royal gold club and thought these things should not have happened and would reconsider paying the extra again if we revisited this hotel in the future.

Good resort

As other reviewers have said, this resort is very big. However it is still quite walkable, and while the trolly is almost always there waiting for you, we tended to walk more. We stayed in building 1 of Royal Golden, so at the beach end, and it probably took 10-15 minutes to walk to the lobby. While we were there I didn't really mind this too much, but when I came home and thought about my trip and compared it to previous trips, I realized the size was part of why I felt l liked other trips were [... read more] better. Again, it wasn't really an issue at all!! ...but it is nice to be a short walk away from everything - it is more intimate and you get to know the staff and other guests better. We ate at the Italian restaurant, the Mexican restaurant and the Grill and enjoyed them all. Italian was my favourite. The room was fine, we requested a playpen/pack and play, which was in the room.. but it was mouldy. I didn't bother asking for another one. We just didn't use it very much. The employees were lovely and helpful. The pool closest to the beach is definitely the party area, while the pool in the middle was a bit more tame, and better suited to families/mixed groups. Overall we enjoyed everything, the food was pretty good and we felt safe.

Nice resort

this resort is very beautiful. Entertainment was really good. Restaurants were good. The staff needs to be friendlier to their guests. This is the biggest negativity they really need to work on being more courteous. There were many times that I didn't feel like I was welcome. Don't get me wrong there were some staff that were great but more that weren't. Yes I would recommend this resort.

Service was bad

I would never go back to this resort. Rooms dared. House keeping bad, customer service overall need to be better. Had to call every day regarding house keeping. Workers at the customer service desk not helping with issues.

Good experience overall

Overall we had a positive experience however having stayed at the Bahia many times over the years we have noticed they are not maintaining their suites very well. Bath tubs don’t hold water, showers don’t work well. Food at the buffet has improved although 2 of our party of 4 got sick during our stay

A wonderful, worry free holiday

We had an amazing time at this resort. The place is VERY well run, clean and comfortable. We were in building 2 and appreciated the 1.2 km walk to the main buffet restaurant! We have zero concerns regarding our stay and would not hesitate to recommend this resort to others.

Mix Bag

Well, Not only did I have to pay the single supplemental, so I paid extra with no views of the ocean or pool: - broken handle on my luggage upon arrival in Punta Cana complete with dented suitcase - I arrive to my room only to have someone in my room taking a shower - Over an hour later I check in my room, the locker did not have any slot for card - Called front desk and they sent someone to look at it since their was no instructions on how to reprogram the locker. Staff tried and could n [... read more]ot open safe - Staff called another individual who dismantled the lock from the wall only to find out that the batteries are dead. He then left and returned with new batteries. - He left than no electricity, no one told me that I had to put my card in - So far wasted over 3 hours - I paid extra for my seat which should of included a bottle of premium Rum ....... Never received! - The ceiling fan stopped working on the third night, called front desk and they fixed it the next day. - I tipped very well, room was clean, but maid never refilled my fridge with beer for 2 days and coffee for 1. I called front desk and it was resolved. - The signage to get to my room was brutal, kept on getting lost the first few days. - For the +2k I paid I expected a better bed. The sheets were not clean every day, I had to put money around the stain that was on my sheets in order to get it cleaned - Aside from the alacarte food (Mexican & Japanese were great) the rest of the food especially lunch was disgusting. -We took the buggy and catamaran toors which cost me $218 in total since I was single but I was with a group of 14 which 8 of us went on the tours - The buggies/cart on the brochure were "Razors" and new ..... what we ended up on were piece of crap 1980 odyssey..... Rip Off - The catamaran ..... what a joke .... it was a double deck boat with a glass bottom. A catamaran is a sail boat! False advertising again - The people were mostly Nice, the waiters, bartenders were all extremely friendly! But that's because I tipped them well - The travelling on the golf cart/bus was atrocious, Dinner in the back, lunch in the front, clubs in the back etc... I spent at least 1/3 of my time travelling. Waiting sometimes 20 to 30 minutes especially at night. - I would of like to visit Esmeralda, Ambar Blue and green, but not allowed even though I was told prior to the vacation that I could tour those resorts, but to no avail. - Huge cockroaches in my room the last 2 nights, I thought it was because I was on the ground floor, but my friend had some on the second floor in his building. - This trip cost me over 3K since I was single and I don't think the value was even close - Beautiful beach, minus the hook worms, beautiful people, I wish the club played a little more English music - Night Club smelled like ass complete with sticky floors

Resort was formidable

First time To a big resort like this and let me tell you there is a lot to do and see The transportation within the resort is amazing never had to wait more then a few mins anywhere on the resort Food was great Room was great Beach / pool and bars where great the whole resort is absolutely clean as it gets Our room ac was bone cold and very quiet The mini bar replenished every day An amazing experience

We have been there before & we would go there again .Everything was to our liking

this hotel is very clean & well maintained . The maid was excellent . The food & staff were great with great varieties per day .The staff was the best from the check in to the food hostess ,waiters etc bartenders . We loved the beach & the pools were clean & well maintained . The shuttles were running very fast with little waiting .

Generally great except for sales pressure during expensive excursions

Having spent a week at Punta Cana by means of Air Transat, we thought you might be interested in our reactions and evaluations. You may also want to pass this on to the relevant Air Transat people. FLIGHTS: No complaint at this level. The 2 paid-for aisle seats materialized, to and from destination. We understood from the beginning that this was a “bare bones”, “no frills” service, and we were satisfied. No bumpy landings, no surly attendants. Fine. HOTEL: The Bahia Princ [... read more]ipe was wonderful. The room was great and well-serviced on a daily basis. The buffets were varied, tasty, and served in a clean, elegant setting. Some pools were more boisterous than others, but a range of noise levels was provided for different tastes. The nightly shows, however, were limited to children’s fare between 7 and 9:30 pm. So diminished appeal for older folk looking for a night out. The room TV, by the way, offered a wide range of channels in different languages. But the reception was grainy, as if it was ripped off from some distant antenna. FOOD 1: A side note on the specialized restaurants. Most places were taken before we arrived even though we stormed the reservation office on the morning of Day 1. Seems most clients secure them on the web prior to arrival. We were therefore surprised in the 2 restaurants we did try (the Dominican, the Mexican) that a third of the tables were unused. It may be that a significant number of the web reservations are forgotten. (SUGGESTION: The hotel might require such early birds to confirm their reservations upon arrival, or lose them.) FOOD 2: The specialized restaurants we tried were both poor in food quality and service. Cleanliness was not a problem, but orders were forgotten and the food was so-so. The buffets offered much better food generally and the “theme nights” were far more appealing than the specialized restaurants. The time wasted securing places in the restaurants, in other words, was not worth it. We ended up skipping the Japanese place. If they failed with Dominican and Mexican food, a success at the Japanese level was unlikely. EXCURSIONS: This was, by far, our biggest beef during our week in the DR. An Air Transat rep strongly recommended the “Safari VIP” excursion during our Day 1 briefing. Even the steep price (US $135/person, Can $341 for 2 as per bank statement) was worth it as it was like “3 tours in one”. 1) The small farm was OK as the tour guide was knowledgeable about plants, but it soon morphed into a 45 min sales pitch about dozens of drinks and skin-care products guaranteed to lower blood pressure and cholesterol, smooth-out wrinkles, and prolong life. 2) the “cigar factory” soon followed with tons of choices for men and women. 3) The city of Igui followed the lunch. A huge concrete cathedral which we appreciated as a reflection of local culture. 4) Finally, the “lobster lunch” on a flat boat was dry, tiny and fairly mediocre with plenty of beer to spur things forward. The excursion guide was entertaining and knowledgeable, no complaint at that level. BUT AIR TRANSAT SHOULD MAKE UP ITS MIND. Either offer excursions filled with sales pitches and charge little or nothing for it, or cut out the heavy-handed selling and charge accordingly. Don’t charge US $135 for what is a mediocre day filled with sales pitches that includes food way below what is available in the hotel. So that’s our general report. Pass it on to Air Transat, please. James Keenan and Xiaoling Zhang

Amazing Resort

Stayed at this resort for a week. The beach was beautiful and great to walk on. The service was great at the bars and restaurants. There was a variety different of food. The restaurant at the beach was busy and hard to find a table so we tried to stay away from it. We did not try any of the other restaurants. Our room was clean and the grounds were well cared for. Overall a great place to stay. Would gladly go back.

Declining over past few years

Resort is very nice however over the last few years quality of care has been declining. Rooms are not cleaned in a timely manner. Maybe not enough staff 7am to 4pm out of room and room still not clean. Roaches last year and this year in room. Turn down service on twice in 12 day stay. No umbrella in room requested one 4 times before getting one. Slow in getting drinks at Buffett Plates pile up on tables at buffet. If you put your robes to wash part way through stay you don't get them back. B [... read more]een to resort 6 times no bennefit or upgrade.

Good resort

Very good Resort staff was excellent. A lot bigger than Resorts I am used to. Very busy with people. If looking for peace and quiet dont stay here. Was told there were 4000 people on the whole property while we were there. Good place just wish it wasnt so busy.

Good Value

Hotel was clean and food was ok but not a lot of seafood or fruit. The beach restaurant was always a problem for a table and cutlery and better off to shuttle to the main buffet. Beach was fantastic as usual but had to reserve chairs in the morning as well as the main pool by the beach

Not quite what it used to be, but still okay

Cleanliness has declined: 1. We had a small leak in the bathroom ceiling, which was quickly attended to. However, a fair bit of material from inside the ceiling fell onto the bathroom floor during the repair. This debris remained on the bathroom floor for the next 3 days (the remainder of our stay), even though the maid was in to clean the room daily. Clearly, the bathroom was never swept or mopped. 2. The phone receiver smelled like it had been used for a colon exam. 3. Bed sheets were no [... read more]t changed regularly. I spilled some lotion on the bed, which again, remained for days. The grounds were very well-maintained. Staff were okay. Some very nice and friendly, some not so much. Food was good. Something for everyone and a good selection. Free internet - the worst I've ever experienced. Extremely slow, when working. Not adequate for FaceTime.