Melia Cayo Santa Maria: Everything perfect

For the price you pay,nothing to complain..workers are amazing, beach is spectacular..we go back next month..yoandry beach bar good food cooked by Gerly the chef who make miracle..good servi by jorge too..lobby bar worker are excellent. Can't name all of them ,customers service excellent..I can't complain..for the price it's unbelievable we get a clean room with AC..lol..real travelers will not complain at all..

Royalton Cayo Santa Maria: Excellent resort

Just got home from The Royalton Was there for a week I am going to try and give my most honest review we arrived late Sunday night March 31st we were greeted by our Butler Omar he is an amazing Butler. A cart took us to our room. When we got to our room it smelled very musty ensure you take air freshener with you we opened up the patio door be prepared there are no screens on their patio doors we did have a toilet seat in our bathroom and more than enough toilet paper for the week we didn't no [... read more]tice food shortages. Eggs were provided for breakfast six out of the 7 days there was no shortage of any types of alcohol both pools were wonderful the ocean was quite stunning if you have mobility issues ensure that you take a pool floaty for yourself as the resort does not have any to offer when going to the ocean the walkway is very uneven it's definitely a tripping hazard we tipped with American money and gifts on a daily basis the one thing we found was requested by the wonderful Cuban people was medicine we plan to go back next year for a week

Grand Memories Santa Maria: Grand memories cuba

i had a nice time , got to relax enjoy the beach . Resort is a bit on the older side but still charming . The rooms were outdated. Food as you could expect was nothing to write about , but it was ok . Service was good , kind and smily staff . Overall , it was good value for the money . If you want a quick getaway, just relax , listen to music and enjoy the beach it’s perfect , I strongly recommend bringing some snacks and such from home with .

Royalton Cayo Santa Maria: Absolutely amazing vacation! Will be back

The grounds were beautiful and very well taken care of! Although the rooms are a bit dated, they were always clean! Despite some shortages, the lunch and dinner food was delicious and there wasn’t a single meal we didn’t enjoy! The beach… one of a kind and absolutely stunning! Lastly, the resort staff, these are the most hardworking, genuine, fun and wonderful people I have ever met!

Valentin Perla Blanca: Amazing Resort - Valentin Perla Blanca

This is one of many times that I have visited Cuba and I have to say that this resort was one of the best that I have been to. There was consistent food, no power outages, always had lots of hot water for showers, the chambermaid was excellent and the balance of the staff went out of their way to make this a special trip to remember. The only thing that I would critique about (because nothing is perfect) is the evening entertainment. It could have used a little more thought and composition.  [... read more]the beaches were great, the water (sea and pool) was warm, there were lots of pool activities, the drinks were plenty and they used the best of the best beverage options available. On top of this, we booked with Sandra Taylor who we have used in the past and she is incredible. Goes above and beyond, ensures the best prices, ensures the best flights and connections and has a very cheerful and chipper attitude all the times I have spoken with her. If you are in need of a travel agent, make sure you contact her - S A N D R A T A Y L O R 1-800-665-4981 ext 7275, or e-mail sandrataylor@tripcentral.ca

Melia Cayo Santa Maria: Third time to the Melia CSM

We love the size of this hotel and the beach is fantastic, large, and great for walking. Morning coffees to start your day is a must. Food was as expected. Disappointed in tripcentral not dealing with my booking promotion adjustments.

Grand Memories Santa Maria: Not 5 ?

Holes in bedsheets, stains on all towels and bedsheets... When asked to replace, I was given fresh ones with the same problem. Definitely a mood killer. Grounds kept clean. Food is below mediocre. Main reason to go is the beach and ocean.stilk had a good time unwinding..

Valentin Perla Blanca: Management improvements needed

First time in Cuba, people are amazing, beaches safe unbelievable. I understand Cuba is struggling. Have I had a better bed and pillow yes. Have I seen a cleaner pool yes. We didn't starve and we drank what they had. I feel with what supply they had could have been better distributed throughout the different bars and eating spots. Quite a bit of more walking than expected so depending on your mobility that could be an issue. Will I go back definitely if the supply Improves. Bring snacks for sure [... read more]. 24 hr Snack bar was terrible to say the least. Rice and chicken or rice and fish. Nothing else all week. 1 beach grill had some lunch time grilled chicken limited times. Like they told me don't go for the food and there right.

Iberostar Selection Ensenachos: Iberstar Selection Ensenachos

Loved the resort ❤️. The beach and snorkeling were amazing! The gardens are beautiful and everybody that works there are wonderful ❤️ The poor people in Cuba are going through real hard times but they are all amazingly nice. Thanks so much to all those hard working people.

Grand Aston Cayo Las Brujas: Great Family friendly resort!

Rooms were immaculate, no bugs and always clean with toilet paper, bottled water and towels replenished daily. The pool was massive and my daughter enjoyed a whole day of handstands and swimming like a mermaid!! The beach was about a 10 minute walk (closer to adult only side) but there was a shuttle that would help guests go the distance if they didn’t want to walk. Pool bar staff were hilarious and made the whole day enjoyable! Staff preferred US money or Canadian bills… toonies and loon [... read more]ies are useless to them they will be grateful to exchange them for bills as they cannot use them in Cuba. The swim with dolphins excursion was AMAZING! Only about 15 min bus ride from the resort, about 40 mins in the water swimming with them, a dolphin show and then lobster lunch! For $40 Canadian I got 140 pictures emailed me that I could print when I got home! The only negatives were the food was repetitive in the buffet. Bring syrup, hot sauces or any condiments you enjoy. We had eggs, no bacon. Sausages were hot dogs lol. We had bread with all meals and there were a pasta and fried rice station. The al a cartes were awesome! There is a pizza place by the adult only but it costs to go (about $8-$10 Canadian) but well worth it! There was also an Asian restaurant that was fee-for food but we didn’t try there! We would definitely go back just a bit more prepared next time!

Dhawa Cayo Santa Maria: Food and supply shortages!! Staff were amazing though.

While we've been going to this resort for quite a few years, there is definitely a lack of many things this year. They ran out of eggs, chicken, toilet paper and even beer was running out by 1pm at the beach bar. This trip was way overpriced for what was included. Agencies selling these all-inclusive trips to Cuba need to warn clients about the extreme shortages at the resorts. We are so thankful for our amazing friends working there that brought us their own extras from home to make us f [... read more]eel more welcome. We love them!

Iberostar Selection Ensenachos: Great resort

All the employees were great especially Henny, Julio, Elvis, Javier and Adonis.( sorry for spelling). The food was some of the best we have had in Cuba. Parts of the resort are in some need of repair or renovation but overall descent. Beaches are amazing, no seaweed just soft white sand. Been to many resorts in Cuba and this one is at the top of the list.

Gran Muthu Cayo Santa Maria: Nice resort

The resort was nice. Beach beautiful. We went during a very very very low occupancy (maybe thats your thing) we ended up transferring to another resort. However, again. It was a nice resort. Clean. If you enjoy quiet time this resort is for you! Food? Well let’s just say we don’t go to Cuba for the food right.

Iberostar Coral Ensenachos: Amazing Vacation at this resort

You are always welcomed back by the staff that always recognize you. The service is awesome, exceptional. The location, although its a long drive from the airport is worth the drive. The food was also very good. When they are low in supplies, they make up for it. We have been there for 4 years and is now our preferred destination. I don't have any complaints and we are already looking forward to go again next year.

Memories Paraiso: Mixed feelings

Hotel nice and clean, as for the rooms they need some work done to upgrade them. We asked to be moved as the room them put us in was unacceptable. The fridge was not working and not clean and a lot of the knobs for the dresser drawers were missing so we were unable to open them to put our things in. Bathroom toilet did not flush properly and bathtub faucets rusty. The lights next to the bed were full of dust and cobwebs.......The new room they put us in was very acceptable totally different fro [... read more]m the first one.

Hotel Roc Casa del Mar: Do Not Book This!

When I tell you that we had hot dogs and rice for 50% of our meals, I am not kidding. There was no real buffet ever. I know to drop by standards when it comes to Cuba as I've been there many times and I'm not spoiled by any means, but I've never experienced anything like this. Breakfast there was no meats, no eggs, no fruits. Only some tomatoes, cucumbers, slices of cheese, and cereal with no milk, and you could order a thin pancake if you wanted. At the snack bar there were only 3 options every [... read more] day: cheese sandwich, tuna sandwich, or hot dog sandwich. Most of the time they didn't have bread either, so they'd just give you a plate of cheese. Lunch would be at the beach hut, and it would always be grilled chicken (which wasn't awful but under seasoned) and lettuce, cucumbers and tomatoes on the side. They served that with everything, but with nothing on it. No vinegar, oil, salt, pepper, etc. so it tasted like grass and it's a shame because I love vegetables. We found ourselves unscrewing the shakers and putting salt and pepper on everything. There is also only one a la carte restaurant, not 6 as advertised!!! It is only Cuban which is more rice... and two nights were "italian". And every dinner was a soup, and chicken or pork with rice on the side. Every, single, day. It was only one day where a "Miguel from Customer Service" had arrived and there seemed to be more interesting food options like fish and employees with actual work ethic. I definitely know from experience not to expect too much, but this was worse than being in jail. This is what you get when you mark Dining as your top preferences on trip central? Unbelievable. We spoke to others that visited Cayo Santa Maria afterwards while waiting to board our flight home, and they had an amazing experience compared to us at different resorts. They had burgers, pasta buffets, japanese-style a la cartes, etc. What was also very odd was that there was not more than 12 guests at the hotel, and I am not exaggerating. It felt weird walking around and not seeing a guest for long periods of time. Even at the nightly entertainment lobby, there were never more than 10 guests there and so they performed in the lobby instead of the actual theatre. I'm not sure why an agent wouldn't inform us that the hotel seems to be "sold out" for months and yet no one is staying there. We tipped everyone well with every single interaction but none of the staff seemed happy to be there. I return to Cuba often partially due to the service of the employees and how welcoming and kind they are, but I did not get that vibe here. Hola Sun rep (Michael I believe?) never came to our resort which was unfortunate since we wanted to do an excursion and neither did a Sunwing rep although they have desks in the lobby. Michael from the bus transfer had mentioned that since we're the only guests here, that a pre-scheduled orientation wasn't set up but that I'd get his contact from the receptionist. This never happened. It's almost as if this resort got left in the wind? Rooms are decent, although ocean view upgrade is not worth it as you barely see above the tree line. Grounds need upkeeping. Beach is phenomenal and like out of a postcard. Blue waters and white sand. There is only one main pool area and it is extremely run down. They were touching up some tiling and paint while we were there. I suggest Cayo Santa Maria but not this resort. We are extremely disappointed and will be filing a complaint. It was not cheap for Cuba either and I cannot believe this can pass as a 5 star resort.

Paradisus Los Cayos: Amazing - Paradisus Los Cayos

This hotel is very modern, rooms are spacious and the beds are super comfortable! It is a very relaxing atmosphere and everyone from customer service, room attendants, bartenders and servers are so cordial and attentive. We thoroughly enjoyed our stay!!!

Playa Luxury Cayo Las Brujas: Very Dissapointing

- No white wine and only had red wine two days out of seven, I only drink white wine so didn’t drink. - The food was the worst I have seen at any resort and I have been to a 3 star with better food. The food in the buffet was COLD and breakfast, lunch and dinner consisted of COLD vegetables and stale buns. No eggs, no bacon or sausage not even one day, no potatoes …….so I lived off a stale bun each meal. I could go on and on..also there was a microwave but did not work.  [... read more] - The pictures you have on you have shown umbrellas around the pool, there is not one around the pool so no shade - Jazz Bar not open - Spa was open one day out of seven. - They replace pieces around the pool but left them sticking up, so a few people caught their foot on them including me, I have attached pictures. I was lucky but someone could have really hurt themselves we had to go tell them to fix them properly. So overall was not the greatest trip I have been on I paid 3458.00 for two of us plus I also paid for options plus for me to eat a bun 3 times a day. This trip should only have been a 1000 each trip and should only be a 2-3 star hotel at best. I came back upset, and mad that I spent this kind of money on a trip which I did not enjoy. We know that Cuba is having a hard time at the moment, but we also spoke to people who stayed at other resorts and the food was amazing and lots

Valentin Perla Blanca: Amazing resort!

This place was perfect ! We had a great view from our room, always had an extra bottle of water, and the room was clean(special thanks to Maria). The food was some of the best I’ve had in Cuba. All the staff was always smiling and cheerful, ready to help you any way they could. Will definitely return to Valentin Perla Blanca!

Playa Luxury Cayo Las Brujas: Lovely Resort

Hotel overall impression- very well kept, clean, lots of seating at bars and dining room. Staff - amazing staff, really responsive, so friendly and extremely warm and welcoming The food was very good given the Countries limitations. We certainly weren’t hungry. If you want American/Canadian food, stay home. I’ve read some reviews about dirty pools with mold, not true. They were pristine.