Sian kaan

Was nice, not as luxurious as I would expect for an adults only at the price point. Great tram service to get between resorts. More shade would be beneficial around the pool areas. Entertainment was excellent .

Sian Ka'an

We had a wonderful time in this adult only, luxury resort. Sian Ka'an is part of the overall Bahia Principe resort complex and you have access to all of the resorts, restaurants and bars. Sin Ka'an is a private oasis built into the Mexican forest, you have access to the private beach via a short ride on a golf cart type trolley. Championship 18 hole and executive 9 hole golf courses on site.

A peaceful paradise

We enjoyed this resort Staff was professional Nice to see the natural trees throughout Well taken care of, very clean. Overall very happy with resort. The trees gave shade on the hot days. Liked that we could use the ammenities at the partnering resorts (Akumal, Cuba and Tulum), such as the infinity pool. We enjoyed that the resort was adults only. The setting of the natural trees, birds chirped and being an adult only resort made it a peaceful place to stay for a week. As non-smokers,  [... read more]it would have been nice to have a non-smoker part of the resort to enjoy our stay free of second hand smoke. We recommend this resort and would definitively return in the future if the opportunity arise.

Wonderful hotel

The hotel was beautiful. We loved the service we received. The food was amazing, the other hotels were also beautiful. The beach was lovely we enjoyed it very much. Our initial room overlooked some area that had trash in it from the workers work station but they moved us when I asked to another room.

Amazing Trip

This was my second time going to Mexico and he first time at this resort. After the first trip, I said I would never go back but glad I did. Had an amazing vacation and the resort was fantastic. Everyone was friendly and did everything to ensure your vacation was great.

Fantastic resort. Can't wait to go back

This was my 4th time at the Grand Bahia Principe...but first time at Sian Ka'an. Do yourself a favor and spend the extra to go to Sian Ka an. Everything is just that much better. Well worth it. Can't wait to go back!

Great 2nd Stay at Sian Ka'an

This was our second stay at Sian Ka'an in Riviera Maya. They had a nice set up for our honeymoon once we arrived. Champagne, rose pedals, gift bag and chocolates. The service was stellar. Maria in the lobby bar, Carlos at the Sian Ka'an beach bar were amazing. One morning, Paula in the lobby asked us for some feedback and one of our friends mentioned that it was disappointing that they no longer were offering real top shelf booze such as Grey Goose. We heard that Don Pablo had died and his dau [... read more]ghters were making a lot of cuts. Paula made sure that our friend had access to top shelf booze for the rest of the trip but we didn't use it. I asked for a real ketchup bottle at breakfast because I hated the little packs, and she brought me one from home the next day! lol. Amazing. Overall the service is unmatched but after being there twice we feel it's time to move on and explore other resorts or different types of trips.

Great time as always.

3rd year in a row that we've stayed at Sian Ka'an and it was wonderful again. No complaints. Food and service is spectacular and all staff are genuinely friendly and sincere. Very helpful with my food allergy(Celiac). Chefs will go out of their way to accomodate.

Wonderful resort, excellent pampering with just a few quibbles

This hotel had stellar reviews, and the encouragement of our travel agent, Nicolle, was what we needed to book. We were very, very happy with this trip and the resort. The resort is absolutely lovely, and as it's in a complex with several other resorts, we often remarked how much prettier the landscaping and grounds and layout were at the Sian Ka'an than the other resorts. You feel like you're in a manicured jungle. The facilities were lovely. The a la carte dining at Frutos de la Mar and [... read more] Alux was INCREDIBLE. The Maiko restaurant was absolutely abysmal, as was all their sushi and Japanese cuisine at the buffet (you can find my Maiko review on TripAdvisor). Overall, we really enjoyed the buffet, though the food was noticeably better the first week than the second. There is a significant lack of Mexican food on offer (just a few dishes except on Mexican night) and we would have loved to see more. We found the beds firm but comfortable. There are some quirks in some of the rooms -- our first room had a bathroom door that wouldn't stay open and the gap between the double beds that they make up into a king was very humpy. We moved to a ground floor room a third of the way into our stay, and the bed was exponentially more comfy and the bathroom door stayed open just fine. Water takes a while to warm up -- not a big deal. The pools were always clean, though not heated (not that you need a heated pool when it's 30c outside). We enjoyed the pool by the Cenote snack bar best, and could usually find two lounge chairs under the tree canopy so we weren't fried by the sun all day. It was relaxing, and Martha was quick to bring us drinks as we needed them. The food at Cenote was surprisingly good, and better tasting than room service, so we often went there at night instead of ordering in. Fun to watch the Iguanas fight over a dropped tortilla chip. The ocean was beautiful, and we really liked the infinity pool, though it was very noisy there. We like a more zen experience. The pool by the sushi bar is very secluded and often quiet, if that's more your speed. As for the shuttle to the beach, we didn't hate it, but it sometimes was more shlepping than we had energy for, so that's why we ended up at the pool most days. We found the Hacienda ridiculously touristy, but also handy for snack purchases (go to the pharmacy to buy snacks at local prices vs resort prices) and the souvenirs we wanted to bring home. We didn't spend time there at night. Overall, we found the resort staff to be charming and friendly and accommodating, the rooms comfy and cool, the location beautiful, and the food mostly good to occasionally excellent (and rarely bleh). We would recommend this hotel.

Amazing resort

This resort is one of the best resorts we have ever been to. The grounds are beautiful.. you can enjoy walking around admiring the beautiful colors. Everything is very well trimmed and taken care of.. the staff works really hard at making sure the grounds are free of debris. very clean. The buffet is super good.. The Alux is a fantastic a la carte restaurant. Probably the best well done steak I've ever had.. better than the Keg! We actually cancelled other reservations because the buffet w [... read more]as excellent. there was no need to leave the resort.. but its nice to have to option of going to other resorts.. The trolley is fun.. you get to meet new people and visit the other resorts.. and they are always there.. never have to wait long.. the drivers are quite pleasant. The beach however is not the best unless you're at the adults only beach.. which we were.. there is a lot of sea weed on the beach but they have someone clearing it constantly. The staff is excellent..from the lobby staff to the activity crew .. everyone is there to please you.. if you have any complaints they do their very best to get it rectified right away. This resort if very quiet ... not for groups of people who want to party hard.. The drinks were good but they should carry more premium drinks. Laura is fantastic!!!

Excellent resort!

Very well run, great staff! Very well organized. Lots to do on the large property. No complaints! Thoroughly enjoyable and relaxing vacation! Hoping to do it again! Travel Agent was very helpful and gave lots of supporting information.

Dream vacation

The staff is what made this vacation exceptional for us. They are hardworking, friendly and always helpful. The grounds for this adult only hotel was kept immaculately. The food was always well prepared and delicious with always plenty to eat. The drinks at the bar was always stocked with my favourite type of gin 'Bombay '. On every occasion the snack bar was always well stocked.

Quiet and tropical

Great resort if you want a quiet adults only location or you can afford to play golf. The beach is a little far away and the other resorts are large and noisy. The service was exceptional and every issue was dealt with quickly and easily not resolved until I was satisfied.

Amazing Resort

This was our second time to this resort in as many years and it was just as wonderful as it was the first time. Food was amazing, beach was great (although the time we were there they were struggling to keep the seaweed cleared but did a great job!) and the staff was as fantastic as one could hope for. I would recommend this resort to anyone.

Absolutely Amazing Resort (Sian Ka'an)

Great resort with so much to offer it's clients. Golf, the beautiful beach (with plenty of chairs to sun in) bars to get your drinks at or be served by 1 of the bar girls who walked up and down offer to get what you wanted, so many swimming pools to choose from with bars attached, many different restaurants to dine at or just that big huge buffet that is open all day long. Also available is a 24 hour restaurant, maid service daily and restocking the bar fridge in your unit. LUSH green trees, pl [... read more]ants and beautiful pathways to walk and explore this very large resort. Truly a absolutely beautiful 2 weeks in Bahia Principe. My one complaint was a day manager IRIS RODRIGUEZ who showed no compassion for a Mother who son was MUGGED and badly beaten and drag with a car. The resort did absolutely nothing for this family as the other guest helped with the rest of their stay. You can look on YOUTUBE and see their interview when they got back to Toronto. Thank You TERESA GATES for your advice and recommendation of choosing this beautiful resort and 2 weeks in the sun.

TAKE A PASS ON THIS HOTEL

This hotel offers terrible rooms with single beds, and supposed suites which are as small as a closet. Staff are wonderful, some of the best. Falsely advertised as a five star, it features improper AC, lack of storage for your clothes, a near impossibility to attain seating in the ala carte restaurants. We were unable to obtain seating in most of these restaurants, and not once were they fully seated. In fact at half seating capacity at best. They prefer to hoard you into a poor buffet,  [... read more]overheated seating area, with food that is of very poor quality, and has the appearance of being recycled. All of this hoax is in over to avoid your ability to book what you paid for. Free wifi is also not true. Your first attempt to obtain their wifi puts you into a portal with a fee of 70.00 US. Satellite tv....surely you jest. In fact for two days of the Olympics they had no TV at all. When it did function, you had basic cartoons (in an adult only resort) several Spanish stations, and perhaps one or two in English. Do yourself a favour, and book anywhere else, this resort is sure to disappoint you

Bahia Principe Sian Ka’an

Spotless facilities and rooms. Could use more storage area and places to hang your wet items. Sleeping accommodation for third person in Jr. Suite was basically cushions on the floor and not very comfortable. Free WiFi was a joke. It was really a pitch to purchase premium service. Despite these instances still had a great time and would return.

Perfect everything!!

The atmosphere, the rooms, the pools, the bars, the staff, the cleanliness, the towel exchange, the shopping and the excursions that are available are reasons that we will be going back. Everyone tells us to try another all inclusion at a different location but this one was so perfect both times we were there that that seems silly to us.

Lovely Spot to Relax

This resort is beautiful. The staff couldn't be friendlier and truly are the stars of the show. The grounds are immaculate, the food is delicious, our room was perfect and the entertainment crew are crazy talented. And, if there isn't enough to keep you amused here, you have access to three other resorts - we only made it to Akumel, just didn't have time to investigate all there was to see. The only reason we would not likely return to this hotel is the beach doesn't quite meet what we look [... read more] for on a vacation south. This is no reflection on the resort itself, they do everything they can to keep it clean and there are lots of chairs and accessible bars, etc., but we prefer a long, wide sandy beach where we can snorkel without the barriers they put up to keep the waves from crashing in and walk for miles.

Awesome, spectacular, overall well managed resortAll staff

All staff are courteous, well trained and provide competent assistance / service Transportation to and from Sian Kan to the beaches and restaurants is efficient and the drivers are again courteous and competent Restaurants serve excellent food , exception is Mikos Restaurant where both food and service are sub-standard- salmon was badly prepared; I was twice served dessert- one of which I had not ordered, and the other which I ordered, in both cases the quality of the dessert was poor. One o [... read more]f the staff at Air Canada office at the Resort was curt and disrespectful when I had gone to confirm my return flight