Great resort

The resort grounds were very well kept. The rooms are very spacious and comfortable. We enjoyed our trip and would return to the resort again. The staff were very friendly ecpecially Manny and Carlos our bartenders for the week. The food was good, we tried several alacartes. We very much enjoyed the Gardenview Grill.

Wonderful

What a wonderful trip. My wife, son (Jefferson or JJ) and I spent 2 awesome weeks at the Esmeralda Dec. 11-25. I can't say enough about how wonderful everyone was to us. I will mention a few names and am sorry for the ones that I can't remember. The guest services person, Anny Kerry, is wonderful. Thank you very much for all your assistance. Charlie and Devlin and everyone on the front desk were equally helpful. Our room service people could not have been more kind and professional. Particularly [... read more] we would like to thank the people at the Geranios buffet where we ate almost every day. Our 2.5 yr old was so happy there. (Everyone in the resort seemed to know his name and took time to play with him). Thank you to Franklin, Wilson, Luis, Altagracia and everyone else at the restaurant. Franklin would always take the time to play with JJ –thanks for making his trip special. The Esmeralda is excellent in every way. Our room was great, the pools are nice, the beach is kept clean and there is always something going on. The food was excellent, especially on Christmas Eve. It was truly amazing. We didn’t try the a la carte restaurants because the buffet worked better for our son, but some of the friends we made recommended the Don Pablo, Olivar, Beach BBq, and the Grill. Everyone works very hard and deserves your respect and tips. I can’t say enough about what a wonderful experience it was thanks to the staff. We will definitely be returning. We met people who had been there 3 or 4 times – for a very good reason. A very Happy New year to you and your families.

Great resort

Great facility with well maintained ground. Good beach but little crowded. Resort is big, entertainment and most facilities are shared with BP Punta Cana, Baravo, Luxury Esmeralda and Ambar. Overall services are good from stuff. Food is little above average. Esmeralda guest has 24hr wifi in most of area!

Bahia principe

The hotel itself is very clean and beautiful. The people were so friendly and helpful. The tile around the pool was very slippery. There needs to be more bathrooms near the beach . The food I found to be just okay . There was a lot of fried food and very repetitive . The entertainment was pretty lame. The music was not very current and everything ended at 1030pm

Lovely resort

The rooms were very modern and clean and the food was delicious. The beach wasn't great and too crowded. That is the only negative. The service was really good. I would definitely return to this location.

Wonderful Experience

Stayed from Nov 19 to 26/15 and had a wonderful time. The staff was amazing expecially the entertainment staff (Luis & Alex) who made our stay most enjoyable. The food was very good in the buffet as well as the a la carte restaurants. Everything was very convenient for access to the pool and the beach area. The Esmerelda allows children and therefore occasionally noise in the hotel hallways and rooms was a bit of an issue, but not enough to put us off. We enjoyed their enthusiasm. Overall great  [... read more]time had by all.

On the beautiful Bavaro Beach!

A beautiful hotel on the beach with rooms close to everything - pools and restaurants. You don't need a trolley to get around Esmeralda! The buffet staff did their best even though it was usually full. The small alcove on the right was a good place to sit away from the crowd. The housekeeping staff did not always refill our mini fridge with the required items. We were on the 2nd floor and heard a lot of noise from up above - chairs being moved, stomping around the room, etc. The noise at night  [... read more]woke us up. I thought the rooms would be more soundproof in a "Luxury" hotel.

Incredible!

I cannot say 1 bad thing, everything was excellent , the staff is so friendly, the entertainment, the food and the workouts on the beach as well as poolside made working out fun, yes fun!! I would recommend this resort to everyone.

Amazing resort

We were no disappointed at all. The resort was absolutly amazing. The rooms were beautiful, nice an clean and with everythin you need. The beaches were breath taking. Turquoise water with white Sands. Enjoyed all the restauran an buffet. Nice selection of food an drinks. The nightly entertainment was fun to watch. The people were ve friendly and helpful.

Simply excellent vacation at the Bahia Principe!

Myself and my family (wife and two kids, 12 and 17) stayed at the Bahia Principe Esmeralda at Punta Cana, DR. We were incredibly impressed about all aspects of our stay there. We have only been to the Caribbean once before (a small resort in Negril, Jamaica) so we were comparing to that. The transfer to and from the airport was very good, relaxed and on time. The airport very nice indeed. Wasn't very clear when we got there that we didn't need to queue to pay the 'tourist tax' so we queued for  [... read more]a while until someone from Air Transat pulled us out the line and directed us through customs. The resort was just fantastic, huge and impressive. We had a couple of adjoining rooms in block 90 near the beach, exactly what we requested, and really nice rooms, however probably any one of the blocks in the Esmeralda would have been fine. The only very slight issue was the bed was a bit hard, but really this is very minor, not really a problem at all. The choice and quality of food was amazing from the 'snack bar' by the beach to the Don Pablo gourmet restaurant. I was very impressed observing the staff just how professional and courteous they all were, at all levels from the desk staff to the serving staff, room maids and pool cleaners. Serving staff very attentive and at just the right level. Could not quite believe just how much food and imported alcohol was available, very nice indeed not to have to think if you can afford a better meal or fancy drink. I had a chat with the restaurant manager Eugenia (I think her name), very hard working and personable lady. She runs a very tight ship indeed and it really shows. The cleanliness was very impressive, everywhere was spotless, especially all the washrooms, they were always kept super clean. Hand sanitizer always offered walking into the restaurants. I noticed someone wiping down the stair railings with isopropyl alcohol. Really this impressed me a lot just how thoughtful they were about hygiene. I fail to see how they could have done a better job. The beach had quite bit of seaweed but that's no fault of the resort, and anyway they raked it away every day so wasn't really an issue. I left my sandals on the beach when sailing and forgot about them. Went back later and they were gone. Checked at the sailing counter the next morning and they had seen they were left and took them in. Wouldn't have been a big issue to lose them but nevertheless I appreciated them doing this. Although resort entertainment isn't really our thing we really enjoyed it especially the daytime pool exercise sessions, really good fun. Nighttime entertainment a bit cheesy but still good fun and entertaining. The Animation Team (entertainment staff) are really good and put a lot of effort in. Didn't do any excursions, we were going to but it was hot and humid and just wanted to enjoy being at the resort more. The Hobie catamarans were super good fun and probably my highlight; flying over clear waters to the reef and shipwreck was just great, and it was free. So, we would go back there in a heartbeat! I guess from the number of superlatives I have used you can tell we really enjoyed it! The Esmeralda was definitely for us the better part of the resort to stay in and would recommend this. The Punta Cana and Bavaro part of the resort were busier. August a good time to go, I'm sure nice in the winter but possibly a few more people staying there at that time.

Excellent

almost everything was more then we expected. nice people. good food. clean beach. the stuff trying everyday to make you be pleased, happy, without any worries. we want to go back in the same place in the same room.

Grand bahai principe esmeralda ---only place to go

This was a fab vacation. We have never been pampered by the staff the way we were at this hotel. The grounds were incredible Food and service were outstanding and all i have to say is when can we go back.

Excellent Resort

-Great Hotel, excellent room service -Room was being painted and smelled like paint upon arrival -Beach was not quite the greatest becasue of the sea weed -nighlty entertainment was lacking -DO NOT GO TO THE 60 min time share presentation. -You will get hounded for tipping the staff and/or locals for pretty much anything -keep an eye on your money in the safe, we seem to have lost 70 dollars and our other freinds seem to have lost over a hundred

The best place.

Everything running good, the only problem is the shower door, they have to fixed. because all water coming out and it is dangerous. I am happy wirh al service people, they are frienly and the place is very clean, good food.

Our first time and now we're hooked!

This was our first stay at the Gran Bahia Principe Esmeralda and we're definitely coming back. The resort is clean, beautiful and just steps from the beach. It was nice to not have to take a shuttle to the beach. The two pools are big and not too busy as they are exclusive to Esmeralda guests. There's also an adult-only whirlpool in between. The buffet and A la carte restaurants are very good, but at peak times they may be under-staffed. Food selection is huge and should satisfy everyone from yo [... read more]ung to old. The hotel staff is friendly, helpful and eager to cater to your every needs. This was our first sun vacation and we will be coming back again for our next escape to the sun.

We will definitely be coming back!

My wife and I visited the Esmeralda from June 6th - 12th 2015 and had the time of our lives. The Resort was absolutely beautiful everything is very well maintained. The rooms are large and cleaned every day with the mini bar being re-stocked. The food is amazing tasty and fresh and there is always lots to choose from. The beach at the Esmeralda is picture perfect with lots of available shade huts and the waiters also come around to serve you drinks which is nice. All in all I would rate this res [... read more]ort a 5 star as advertised because the service and people are so friendly and helpful and make it their duty that you have the best vacation possible! Can't wait to return next year and a big thanks to Trip Central for the recommendation cheers!

Excellent choise for my vacations

We have been at this resort first week of the June. It was the second time and we loved it! Everything was amazing! The food was incredible and the staff very nice! A big thank you to Richard Morales- assistent manager, and through him i would like to thank all resort personnel for the amazing services, in an amazin infrastructure, activities, food and drinks.

Very nice familly hotel

Rooms: Very nice rooms, well kept, all white wich is pleasing to the eye. Air conditionning works well. We had a little trouble with the air dryer wich was corrected wright away.Towels changed everyday. Dining: Food was very good. Service was fine no problem. The italian restaurant and the garden grill was to our liking. Bathing: They have 3 pools. 1 small one for children, 1 big one for the children and their parents and 1 big one for adluts only. They were very well maintained. Also in the mid [... read more]dle of them they have a jacuzi small pool for adults only. At the jacuzi there is a small bar with all drinks. In general we loved our stay at the Bahia and we would return gladly.

Great for Family

Overall, the resort was nice. One of the closest complex to the beach. It is great for family as it wasn't as loud or rowdy compared to other parts of the resort. Buffet was better than the a la carte unfortunately.

Horrible room customer service.

Starting off with the positive aspect of this resort; the staff was terrific they always greeted us warmly since we were there for my brothers wedding (which was beautiful). We met a baby sitter, named Yelena I believe, who took care of my niece and even decorated my brother in law's room for his birthday! The major complaint I had, which certainly ruined the rest of out stay, was the customer service (or lack thereof). We came back to our rooms after a night at the disco (third day in) and as  [... read more]we go to take showers the water completely stops so we called guest services to get it fixed. 2 hours later, it turns on and when it does a foul sewage smell was coming out of the bathtub. We called guest services again the next day because we couldn't stand the smell and it took them 2.5 hours for someone to come in, they sent someone to pour fragrance down the tub and spray cologne all over the room. This made it smell incredibly worse since the smell was still there. I repeatedly told them that the smell was coming due to the water draining from the pipe that needs to be injected back in. I filled up the tub in order to stop the smell. Another 3 hours later I was able to speak to the manager who told me the solution "wasn't that easy" when it was. After complaining further she sent someone to fix it (IT ONLY TOOK THEM 20 MIN TO FIX). We recieved no compensation for this until we went to guest services and they gave us a bottle of rum... Which was no where near what we deserved for a whole day wasted battling this smell. It is very unfortunate to have experienced this because the rest of the resort and trip was delightful. I would strongly suggest Esmeralda updates their customer service protocol. Because if you ever run into any problems regarding your room, good luck.