Great Resort, lots of activities

As in Cuba food is less desirable but I found this better than other resorts. Great staff and shows where very interactive. Weather was decent despite hurricane Michael. Took the scuba excursion was fantastic. Would recommend.

Absolutely beautiful resort!!!!

I don't even know where to start. This was my first trip to Cayo Coco. Memories Flamenco is a beautifully landscaped resort with a beautiful beach. From the moment I arrived at the resort and until the moment I left, ALL of the staff were amazing. The food was a lot better than what I had expected, having been to Varadero several times. I can honestly say that I don't have anything bad to say about this resort and I will definitely be going back again.

MOST RELAXING CUBAN VACATION TO DATE

MOST RELAXING CUBAN VACATION TO DATE PROFILE: A Senior who has been travelling to Cuba for the past 20+ years, so far I have stayed at eight different resorts. Sometimes travel solo, sometimes as a couple, sometimes as part of a group. This past visit from September 11th to September 25th we travelled as a group of four, two of us were repeat guest (who really didn’t have a good ‘first experience’ but decided to give Memories a second try).The other two were a deal couple and first time  [... read more]visitors to Cuba. CHECK IN: From the minute we got off the bus that evening we were struck by the impeccable level of service. We were greeted in the Lobby by a full complement of Welcoming Staff with cool drinks ready, and the Check In Crew who already had our ‘bracelets’ ready, and only required us to quickly fill out our ‘admission slips’. Because of the two deaf people in our party I did request that our three rooms be close to each other, my request was granted. SERVICE: To my surprise upon our arrival I was approached by a wonderful young lady who introduced herself as Greisy Costillo-Perez the Customer Service Manager, it is obvious this young woman had read my ‘original complaint’ of my first visit to Memories Flamenco Beach Resort, knew I was giving them a ‘second shot’ and was determined to re-assure me that my first experience was not the ‘norm’ for this resort, Our bags were taken directly to the rooms assigned, we four tired Seniors also got a ride over to our building. As someone who retired after 30 years of not only delivering Customer Service but teaching how it is done, all I can say is by her initial gesture and by the fact that every time she saw us during our stay she would genuinely inquire if everything was O.K., that caring concern she exhibited certainly earned us as Repeat Guests of this resort, that woman is an asset to the Memories organization. THE STATE OF THE RESORT: While the individual rooms we got were in good repair for the most part, if as in my case something didn’t work, the maintenance staff would address it immediately.. I had the thermostat of my AC replaced within minutes of getting into my room and discovering it was not working. While the cosmetics of this resort continue to look good, and the cleanliness of the bathrooms in the Common Area were for the most part improved over our last visit, the shower stations between Building #2 and the Snack Bar were broken and permanently shut off from the second day we got there, this was not repaired for the entire two weeks of our stay, resulting in some people leaving that beach area having to go over to use the showers in the pool area, either that or track sand all the way to their rooms. THE CULTURE OF THIS RESORT: While not overtly declared, I still find the front line service at this resort to be either ‘tips driven’ or ‘recognition of repeat guest driven. I was surprised that this time around I received much better service than the last time, and in most cases because I had been recognized as being there before. I did happen to have conversations with guests who were there for the first time, who did encounter issues that I didn’t, but those issues did sound familiar as those were some of my issue on my first visit. I guess familiarity has it’s privilages. FOOD AND DRINK: I always found the quality and variety of food at the Memories chain to be the best resort food of the eight other resorts I have visited, but then that is my personal choice. I did note however that whenever I drank the bottled water provided in my room my stomach was fine, however if I drank the water supplied at the restaurants or bars I developed a ‘loose stomach’, to avoid any further discomfort I simply took along my ‘personal water’ where ever I went. POOL: I am a beach person so I did not spend much time at the pool, however the both times I attended the ‘Orange Party’ which is a must do, the pool seemed clean enough, I did however have a complaint from a friend who claimed the pools were dirty, I cannot attest to this since they ‘looked fine’. BEACH: The beach was the usual ‘spectacular’, I spent most of my two weeks there. I will now direct this comment to ‘The Pigs’ who won’t clean up after themselves when they use the beach... For Pete’s sake, there are garbage cans located along the beach.. use them. The beach area was just littered with everything from those small plastic cups, to straws, to discarded beer cans and those fresh coconuts and pineapples from those ‘novelty drinks’ that they sell. The Cubans are there to serve you but not to pick up after you. CONCLUSION: Will I return to this resort? Absolutely... and am happy to recommend this resort to anyone reading this review. Room Tip: Buildings #2 and #3 Pool / Garden view tends to get a bit noisy during pool activities.

Awesome resort loved it

Very good snorkeling , rooms very clean , nice people, nice pools everything was good , breakfast was good the beer was good the coconuts were where good the disco was good the pool parties etc I’m going back again soon

Nothing more than a 3 star hotel

This hotel fell short when it came to service and room. The food was ok considering it's Cuba and our expectation wasn't that high. I visited many islands and stayed at The Royalton, Melia (in Cuba), the Rui and Grand Playdium etc. And this hotel was our least favourite. I would never go back to a Memories and never recommend it to anyone. I went for a destination wedding and would not have chosen this hotel as my number one choice. The services was ridiculous and for a group of 35 friends  [... read more]dishing out tips like crazy our service should have been much better. The room was the biggest downfall. We had ants in our room, the was pressure was poor and the faucet on the sink was leaking. Our bed sheet never got changed and there was a fowl odour in our room. What a nightmare. Another disgusting thing were the amount of cats there were around the resort. This hotel needs a real wake up call. Tell me how a hotel as big as this does not have a shutter service for people to move around or a car rental. I hope this could help in assisting some change.

Best Beachside Resort

The hotel is located close to an amazing white sand beach. The water is crystal clear and calm most of the time. The staff is great especially the ones serving and preparing the drinks. The pool is amazing. The food is mostly Cuban dishes. Try to get the Diamond Club if you stay there.

Great experience

IT'S an older hotel but very clean, and the service was great. We were staying in the CLUB section, therefore things might have been even better because of that. The beds on the beach were great with the club, and the service at the beach bar was good. We liked Gary-Jim (the beach waiter)

Amazing Resort

The hotel was absolutely beautiful, we had the ocean view room and it was perfect. The beach was stunning, crystal clear water and white sand. The staff was also very friendly. We had so much fun and will definitely visit again.

Good resort

Grounds were nicely kept, beach was amazing, food was good and ample variety but the hotel is dated and in need of a refresh. Really dated rooms need paint and general maintenance all around. We never received enough towels or the right amount of beverages in our room, it varied daily.

Relaxing Vacation!

My wife and I were looking for a relaxing fun holiday. Memories Flamenco met our expectations. The food could have been a little better but cuisine isn’t a priority for us on a trip like this. The room was comfortable, the staff friendly and accommodating and the beach outstanding! All in all 7 days went by too fast!

One of the good resorts in Cayo Coco

My 5th time at this resort and I never get tired of it. I think that they have recovered pretty good from Irma, still a bit of work to be done but very well compensated by the kindness and good humour of the staff, especially Joel at the coffee specialty, O'Reiley at the lobby bar, Noilen at the italian restaurant and Yosmel the bell boy and all the rest of the staff. Everyone makes you feel very special. Place is clean, well kept. Very good quality for the price.

Friendly Staff

The room was fine, nothing fancy and could use some repairs and updates, but wasn't terrible. The beach is amazing and the staff of the resort make up for any shortcomings with quality of the resort. They make you feel like part of their family. The food was good and a decent selection at lunch and dinner. The mosquitoes were bad in the evening, so bring bug spray.

Great

Resort had great value. Beach was great food was good. A decent variety. Smack bar was a great option instead of the buffet. Location is remote but we were not looking for any night life off the resort or excursions. It was just what we were looking for.

Large resort

We had asked for ground floor rooms close to the pool and restaurants. Unfortunately we had 2nd floor rooms when we booked in and were told we had to return the next day at 4pm at which time we were given ground floor accommodations. Unfortunately they were not real close to the pool for the other couple which had difficulty walking. The restaurants also where a fair distance. The grounds still required a lot of repair from the terrible storm that had devastated a lot of the Caribbean. The fo [... read more]od was fairly good at the a la crate restaurants. The buffet had a great assortment of food, so easy to please everyone. The rooms where comfortable, but most days the supplies in the bathroom were not replenished, and the coffee and tea was in the room was none existent. In the other room they didn’t even have a coffee maker but had coffee packets left one day. So everyday I had to make the walk up to the main lobby bar to get coffees (a tad inconvenient).

Great place for value. Amazing beach

It was a typical 4 star resort for Cuba....great beach, beer was cold, you could always find something good to eat. Rooms were good. Had no real problems. Walking on the beach to the sandbars is a great idea!

Great trip!

Staff were fantastic. My 5 year old loved the kids club. Beach was gorgeous. Did not upgrade to diamond club, and don't think we missed out on anything. Building 2, facing the pool, was a bit noisy at night, but I could also see the shows from my balcony. Close to everything, which was really convienient. Foam party was awesome!

Not a Good Experience at all

PROFILE: A Senior who has been travelling to Cuba for the past 20+ years and so far have stayed at eight different resorts. Sometimes travel solo, sometimes as a couple, sometimes as a group. The visit from May 17th to May 24th we travelled as a group of three seniors and thee teenage and pre-teen children..We were joined three days later by another group of two adults and one pre-teen, we have all been to Cuba several times before. SERVICE: This resort offers two levels of Service, one [... read more] for 'Regulars' (not necessarily Diamond Club) who pretty well breeze through the resort, and another dis-interested level of service for First Time Guests (unless you start passing money around). CHECK IN: As new guests to this resort it took us over 24 hours to finally get the rooms we requested by e-mail, and were confirmed... Actually while we were dis-satisfied with the second set of rooms, we elected to just say in them rather than lose another vacation day moving. All of this despite two e-mails being sent ahead of time outlining our room requests. From the minute we arrived all we got from the Front Desk and the Sunwing Rep. was "Sorry" with no immediate resolutions to issues. THE STATE OF THE RESORT AND CULTURE: While the cosmetics of this resort were fine, the infrastructure had much to be desired. The bathrooms in the common area are disgusting. The phone in one of our two rooms never worked, and the lighting in the hallway on the second floor was none existent (extremely dark at night to the point we couldn't even see the locks on our doors)...Even though I made a report three times, the issue was never resolved until a 'Regular' (known to the staff as a big tipper) joined us three days later, made the same complaint, it was immediately looked after. This 'Regular' and her party were also 'gifted' with the Diamond Club in exchange for certain 'electronic gifts' that were requested, and delivered. The second set of rooms we were assigned were extremaly unhealthy, in the one room 2212 there was a constant smell of sewage that lingered near the entry door to the hallway... There was also that odor problem in our other room 2214, this time with the sink in the bathroom, the water would reek of sewage every time the tap was opened, you'd have to let it run for a while for the scent to dissipate. It is obvious there is a problem with methane gas in some of those rooms, we had to keep our balcony doors open most of the time to be sure we were breathing fresh air. FOOD AND DRINK: The food and drink were average. There was never a shortage of drinks anywhere on the resort, and the freshly prepared food stations in the buffet were a plus... but again accommodating six people always seem to be a problem, (it was even more of an issue when we were joined three days later by three more people)... on more than one occasion we had to literally do the job ourselves of joining two tables together, it always seemed to be an issue to get the staff to get our group seated. The A La Cartes seem to be better at seating groups. BEACH / POOLS AND OVERALL EXPERIENCE: In retrospect, while the beach was wonderful, and the pool system adequate, because this is not unique to Memories Flamenco Beach we will not be returning to this resort but will instead re-visit one of the other resorts we've gone to in the past, where even on our initial visits we were made to feel welcome, one where we didn't feel like we had to exchange 'gifts or money' for service... We are also hoping the next resort will be a lot more healty than this one.

My trip to memories flamenco

This place is amazing love it here. I would go back again for sure. Beautiful beach great food. Very friendly staff entertainment was great. The people are very warm and couldn't do enough for you. Have been here many times. Love this place so much.

Ok Resort

This resort is a 3 star rating not 4. Main lobby, bar and restaurant was fine. But, rooms were outdated, plumbing/fixers poor and furniture was cheap. Food was good and lack choice of tropical fruits. I have been to Cuba 5 times at 4 plus resorts and this one rates the lowest. But, I love Cuba for the people and the beautiful beaches.

Amazing Time

This was our first time Down South so we do not have anything to compare too. Food was actually pretty good, albeit I'm not a picky eater, however my wife is and she still found things to eat. You will not go hungry by any means. we preferred the Buffet over the A la Carte meals. Rooms were a bit dated and there was some visible water damage in the hallways and such. We had an issue with the key cards and card reader on the door. They changed our room on the third day and no issue after that. [... read more] and for the time you are actually in your room, wasn't a big deal at all. However I will say the Tubs are very high and can be hard to get in and out of, so be careful there. The Staff are simply amazing, very friendly, all wanted to make sure your time was a memorable one, and it most definitely was. We spent most of our days on the beach (we are not really pool people) , and the beach was one of the best we have ever experienced, white sands, warm clear water, plenty of huts to get out of the sun, and we never had any issues finding beach chairs at all. The few days we spent at the pool were fine, the middle pool (the one with the bar) was pretty shallow, good to cool off in. And everyone was having a great time there. Didn't spend any time at the upper pool, but again we spent our days at the beach, but a lot of activity and games at the larger, upper pool. We did the Cuban Sugar rum , excursion and would 100 percent recommend it to anyone. Its a long day, but you get to see and do plenty of activities. if you like to dance, the Disco in the cave is a must, best night we had was on that night. Overall we had an amazing time and would and will be going back.