Riu Palace Costa Rica: Great Experience

My wife and I needed a relaxing getaway after a hectic spring and summer. This hotel was an unexpected delight. It was spotlessly clean. The food was first class, especially Kristal and Tokio - well presented and prepared. Buffet was very expansive and high quality. Bar stock was good quality brands - even the house wines were good quality (mostly Chilean). Staff was always happy & pleasant and accommodating. Pools great with lots of loungers and rows of retractable shaded pergolas. Beach no [... read more]t too great for us. Could have more English TV - got tired of CNN & Fox. Room delightful and very clean, if a little musty (humid tropical climate) with a big balcony, well stocked fridge and a comfortable bed. Did not replace soap bar daily, but not a huge deal. We were on 3rd floor in south wing with a pool view, on the opposite side from the nightly entertainment venue, but it was very quiet, even at night. We would highly recommend this resort.

Riu Palace Antillas: Riu Palace Aruba is a great place for the family

Overall the hotel is great. excellent service and staff. the grounds/rooms are clean and well maintained. the food and restaurants are well above average for an all-inclusive, especially the buffet (we usually aren't big fans) changing the variety daily. the proximity of the hotel for walking the beach/boardwalk to see the shops and various beach bars is perfect. Also for walking down the street to the shops, restaurants and coffee shops at night. very safe. $11 taxi ride to downtown Oranjesta [... read more]d but the area near the hotel is better. great nightlife. beach is beautiful and clean. the island is safe to explore. we rented a jeep and toured the entire island on our own. on the downside is the lack of quality beer and alcohol. only one type of beer. the hot tub in the pool was broken the entire week. The one pool table in the sports bar was also out of order all week and the second pool table wasn't working for the last part of the week with no repair date set (we asked). overall we had a great time and would recommend Aruba and Riu Palace to everyone.

Riu Flamingos: We give it 2 stars

We have stayed at RIU HOTELS 7 times in the last 5 yrs. Don't get us wrong it is a beautiful resort. Our problem is with customer service, I am writing this while we are still at the resort. On Monday night our night of arrival the stair lights were out and we had 4 flights of stairs to walk up. On 8Thursday night we went down for dinner only to find the lights out again. This time I fell down hurting my back in pure darkness. We made our way to the front desk to make them aware. The lady asked  [... read more]if I was okay. I told her it was sore and they offered to call a Dr. Was told the cost would be a $100.00 to see the dr. We told them it was because the lights were out, they were gracious enough to offer us $20.00 off the cost of seeing the dr. There has not been one call or knock on the door to see how I am doing. Loved staying at the RIU's but this is our last time as we now see them as wanting your money and not a care at all about your health. When we checked in with the SUNWING rep regarding our flight home, we told her about the incident. She got right up and took us over to the Public Relations lady for the resort only to be told the same thing $20.00 off to see the dr. Kudos to SUNWING for this rep, She called us later stating she would issue us some vouchers from SUNWING as she felt RIU was not doing anything On another note someone had thrown up out a second floor window on the stairway that was there Monday night and was cleaned up Friday morning. This is the only RIU resort where we have noticed the reuse of food, last night chicken in the Italian ala carte restaurant is being served for lunch in the buffet restaurant. They allow locals to come in and use all facilities making it extremely busy,and they all get treated differently then the guest. The line can be busy at bar,but they are looked after first. On Sunday it was packed with them and the pool entertainment didn't even bother speaking in English. They allowed kids and babies in the adult pool, the babies not wearing diapers and kids jumping everywhere. Talked to a lot of other guest and their main compliant was AIR CONDITIONING not working and not being able to get another room for 4 days,and it was super hot there

Riu Palace Paradise Island: Fantastic experience

The recent renovations left us feeling very satisfied. The staff was incredible and Lyndon (breakfast server) was an absolute ray of sunshine. My only issue was the shuttle bus took us the “scenic route” which was an additional 30 min. After flying for a number of hours, I don’t want the scenic tour. This was very aggravating.

Riu Republica: Fantastic resort.

Stayed at the Riu Republica November 12 thru November 19 2017. Very modern resort with great concept for the night show. Seating in theatre extends out into large seating area adjacent to large bar. All guests have opportunity to watch the show and i would estimate 500 people plus must be in attendance each night. Great beach long and wide. Lots of shade and lots of beds. Ocean was a little rough with big waves although I'm sure not like that all the time. Animation staff are the best I  [... read more]have seen. The leader " bugs bunny" has unbelievable energy and runs his crew from early morning to late at night. Food at buffet was plentiful and very good. Restaurants were all a mixture of a la carte and buffet. Lots of different options. Republica 1 opened up the day before we left. More restaurants pools and waterslides . Great rooms lots of space. Very attentive staff at restaurants and lobby area.

Riu Vallarta: Beautiful beach & delicious food!!

This resort was overall a great place. The rooms could definitely use an upgrade. We had to switch because on the main level the room smelled very musky but when we went to the 4th floor all was good! There's wifi throughout the resort unless you're on a high floor. Food was amazing!!! The beach was breathtaking, but be careful because my friend stepped on a sting ray at night by accident and it cost her $400 for the medication to heal it. All around we had a great group vaca!

Riu Reggae: Great fun clean resort

I found the staff in all areas of this resort to be giving it their all !!! The food and drinks were good quality and plentiful we throughly enjoyed ourselves Sunwing flight times need improvement but had a awesome time anyways!

Riu Palace Paradise Island: amazing service

I love the service at the hotel, people are nice and welcoming. There are some feature restaurants that you need to line up because they have only 40 spots at a time starting at 6:30pm. And it is first time first served. But you can register the second round (7:30 or 8:30) if you were at the line and missed the first round. The steak house was very good. I highly recommend trying the lobster there. And the bar is very nice, it is always packed at night. Riu is right next to the Atlantics, 2mi [... read more]ns walk to the beach tower of the Atlantics. You get walk in there and try the casino, the water park etc. in Atlantics. What I don't like about Riu is that the elevator was not functioning very well. And when we first arrived, there was some electricity problem for the whole hotel. We did not have access to the wifi username and password util the next day.

Riu Republica: had an awesome time!

Hotel was great! The room was very nice. The ocean view from the room was great. it was so relaxing to sit out on the balcony and watch the world go by. Tons of fun at the swim up pool bar! The food was good (some restaurants were better than others, but that's a personal food choice). the beach was awesome!

Riu Santa Fe: Wonderful Resort

Hotel was very nice and very nice people working there. The a la carts were a little strange as you could not book ahead and most nights could not get in. Beach is beautiful but you cannot swim there.

Riu Emerald Bay: Fabulous

For people like us who love a bit of rough surf - this is the perfect spot - also great if you just want boozing & soaking in one of the pools. Great variety of food plus very comfortable & clean room.

Riu Santa Fe: Very nice resort

The grounds are very well kept and were in great condition . The layout is big but very easy to get around and everything is laid out well . We stayed in building 2 and I thought this was a good location because it was not a lot of foot traffic in front of our room and we were closest to the beach and the main entertainment area and and not subject to any noise.

Riu Ocho Rios: Disappointing Resort

Both my husband and myself have been to this resort in the past and enjoyed ourselves immensely. Enjoying five star service, food, people, grounds, etc. Hence, the reason why I recommended this to my friend! WHAT a MISTAKE. This resort is outdated. Attitudes of staff poor The only redeeming feature were the grounds! DIsappointed!!!

Riu Palace Las Americas: Great vacation in Cancun

I really enjoyed my vacation in Cancun and it all started with an amazing stay at the Riu Palace Las Americas. Everything from the staff, the beach, the food & the location was perfect. I recommend it to anyone seeking a nice relaxing stay in Mexico.

Riu Reggae: Riu Raggae Mo Bay

Awesome!!! Great staff. Great food. Very clean and with access to the Riu Montego Bay its the best of both worlds. My first stay at a Riu and I will specifically look for one every where we travel. If you go, make sure you hit the Jerk Hut!

Riu Palace Antillas: Beautiful beaches

The hotel is in a great location not far from shops and restaurants. It’s a very large hotel with lots of dinning options. This is our 4th time visiting Aruba and our first time at the Riu. We had perfect service the staff was great. And never bothering you for tips. The pools are large lots of options and shaded areas. My only down fall would be the rooms they are a little dated. But very large and clean. The hallway carpet has a bit of a smell and is very old but overall we had a great time  [... read more]at this beautiful resort. Thanks riu antillas

Senator Puerto Plata Hotel: Beautiful Resort!

We had such a great vacation here. The staff was extremely friendly, and the service was great. The food was excellent...always lots to choose from. The rooms, and entire resort were kept very clean, and the entertainment at night was wonderful. We'll definitely go back again!

Riu Flamingos: the resort is amazing and beautiful

the Riu Jalisco grounds are beautiful; the public areas are very good; the buffets are good and the ala carte restaurants were also good. The beach area was clean and good there was always a spot for people to sit at the beach. The rooms were clean but the aging of the hotel could be seen. The towels in the bathroom need to be replaced as they were rough and hard to the skin, also there was shortage of hand and face towels. The mattresses were little hard but we were ok with them. th [... read more]e staff at the hotel were friendly and hardworking. WE felt safe with the security at the hotel

Riu Palace Paradise Island: STINKS

Mrs. Fisher has our comments and review of the service provided by Sunwing. Please look it over very carefully. WE WILL BE ADVISING ALL OUR FRIENDS, FAMILY AND ANYONE THAT ASKS 'DO WASTE YOUR MONEY' ON SUNWING OR THE RIU pALACE, NASSAU Donna Laidlaw and Edwards Boland

Riu Ocho Rios: Overdelivered!

Really enjoyed our stay last week. Took a Hobie Cat out 7 times! Paddle boarded, kayaked, snorkeled and climbed Dunn’s Falls. Staff was very nice, organized and professional. Rooms and resort in general were very clean. Food was good. Hope to return!