Hotel Playa Paraiso: good resort

This is my 9th time in Cuba...the hotel beach was perfect..always a lot of chairs...they even have a couple of beach guys to help u move your chairs to your perfect spot. The hotel is nice, clean, the rooms are good.....however the food was always the same....and we were a family of 5 vegetarians ...to which only food for us was ...white rice, bread, fries..plain pasta (only after asking the cook to clean pan from meat left from last person} ...and sometimes eggplant?? sometimes salad?? They [... read more] seem to put meat in everything...like the green beans had ham sprinkled all over it....the brown rice would have sausage ?? in it ?? always meat in their dishes...……….food wasn't properly labelled either....Not expecting them to cater to us but atleast have regular vegetables... also beach towel service...…...never any clean towels...….. thank u

Melia Jardines del Rey: Amazing

This is our second two week stay in the last two stays in Cuba. We are making this resort our go to vacation spot. Everything from our cosy rooms to our morning cappuccino ,to baby powder white sand beach is perfect for our stay. The staff wait on us hand and foot from the front desk,dining rooms, entertainment,poolside...cannot say enough..so pleased!

Memories Caribe Beach Resort: WOW OMG

WOW! Let’s start with the arrival and check-in. It started with 3 rooms in the 1st 3 hrs. First room twin beds for a married couple, really, second one, blood splatter on the bath room wall, third one clean and liveable but little to no water pressure and no HOT water. At this point and at mid-night, we decided to deal with the issues in the morning. New day new challenges. Website list 7 restaurants on the property, only 3 were available, 2 of them à la carte and the 3rd was the buff [... read more]et. The ice cream stand, churros stand, no beach grill, and pizza, etc. were closed for repair, the season, we were not given a clear answer to why these were no open. The website also lists La Casa Del Vino, Tapas restaurant which guest services new nothing about. There was a La Casa Del Vino but it was for buying wine if you wished to have something different than the house wine with your meals. Let’s talk food. Simply put, the food was awful. I understand that things are cooked differently and have different flavours but this was just bad. As an example, there was a pasta section in the buffet restaurant. This is a safe bet, noodles, boil in hot water, a little sauce, and serve. The pasta was not edible and it was not the sauce. Pasta had a sour smell and taste. Enter 2nd full day. After numerous conversations the day before with the Sun Wing’s on-site rep, Betty, offered to relocate us to Memories Flamenco, this would better suit our expectations. Betty made several phone calls to make them aware of the difficulties we had experienced in the 1st 2 days of our holiday. Even going to the extent of speaking to the manager on duty Memories Flamenco to insure the remainder of our holiday, 12 days, would be smooth. Our 1st room was twin beds. Do to availability we did not switch rooms until the next day. The 2nd room was located in the middle of the resort, convenient to everything. We had issues with house keeping from the time we checked in. Issues ranged from towels, cleanliness, maintenance issue, etc., and a key customer service issue for me, the timeliness of theses being addressed. We consistently had to follow-up 2 or 3 times for the issues to be resolved. We did not go on holidays to be act as their facilities manager. There were 3 à la carte restaurants which you were allowed to book in advance, 3 in one week, one week at a time. Since we were there for 2 weeks we were allowed 3 bookings, 3 each week. We were not allowed to book all 6 at one time, only 3 at a time, one week at a time. Of course, these filled up and were only able to book the initial 3. This left the Beach Bar, hamburgers, fries, poutine, and cold sandwiches and the Buffet. The fruit was not fully ripe but it did have variety with the variety repeating itself after the 4th day. Oh, we did have lobster tails for Christmas Eve Dinner. It was so salty and over cooked we could not finish it. Needless to say we choose beef for New Year’s Eve. If we had not be smart and taken spices from home to mix up the meals, this would have been more of an issue. This was an all-inclusive resort. The staff expected to get a tip for everything, pouring a beer, seating us at a table, cleaning the room, replacing beach towels, etc. We found most of the staff would ignore people after a couple of days when they realized thoes people who were no tipping for every action. Quiet the presumptions in my opinion. We held our tips to the end. We tipped who we felt had provided good service. On one of the pamphlets handed to us as we arrived there was this statement “Tipping is not required to receive good service”. After our experience our suggestion to this statement is, Tipping is not required to receive good service, but it is required to receive service. We choose Cuba and the Cayo Coco region for the diving. Cuba has one of the best marine conservations in the world. The first day we were able to dive was Saturday after arriving on Tuesday. We lost 2 days of diving dealing with issues that we should not have had to deal with in the 1st place. The Cayo Coco dive centre was fantastic. Knowledgeable, friendly, and understood our advanced diving level. This was the one bright spot of our trip. Even though they were the bright spot the diving was not without it issues. There were some days the winds were too gusty to take the boat out. The dive centre would call the Sunwing rep on-site or the resort and request that we be notified there would be no diving on that day. We NEVER received and notification. In summary, the Memories Caribe and Memories Flamenco cost us 2 days of diving and 1 day dealing with administration issues (maintenance, housekeeping). The administration issues in general were always present and created an atmosphere of uneasiness and stressful environment. We took this holiday to not deal with this. Memories Flamenco never gave us the confidence that issues would be resolved or in and timely manner. One issues pilled on top of another creating a stressful holiday. I honestly could not recommend either one of these resorts. The website info incorrect/misleading, unorganized operations of resort staff, and lack of any attention to detail are some of the key factors in not recommending them. This was such a non-relaxing holiday with time wasted by the resort staff that they should refund us for the 3 days lost for dealing with their incomitances. Fill Free to contact me for addition details on any aspect of resort.

Grand Muthu Cayo Guillermo: Fantastic resort

There was nothing we didnt find pleasing about the Grand Muthu at Cayo Guillermo. Beautifully maintained grounds, beach, and pools. The whole resort was immaculate. Staff friendly with great service always. Great sports bar, cigar bar, and the lobby was well suited for gathering and partying. All our needs were tended to. Would/will not hesitate to return here.

Hotel Playa Paraiso: Perfect for a family getaway

I found this the best stay we’ve had in Cuba. Better than Veradero or two other areas of Cuba. Nice short drive from airport. Spectacular beach. Excellent food and service. Felt very safe for my young daughter and niece. Take your own ketchup and an extra beach towel.

Hotel Playa Paraiso: Beautiful Resort

The Cayo Coco beach is beautiful. Hotel Playa Paraiso is a great place to getaway. The food is delicious. The food at the Indian restaurant was fabulous. The majority of the staff are very friendly. A great choice for a week in the sun!

Sol Cayo Coco: Wonderful time!

The rooms and hotel are spotless. The staff so friendly and accommodating. They can't do enough for you. Always something to do from learning the mambo, exercising in the pool or ocean, playing games, boat tour. We will definitely go back.

Hotel Playa Coco: disappointed

the beach and the water was beautiful, the wait staff great but the resort buildings were not good, mildew, water leaks , plumbing problems throughout the resort and the food was poor. The Italian restaurant was good but the seafood restaurant was not

Melia Jardines del Rey: Terrific!!!

First time visiting this resort. We had absolutely no complaints about our room and our chambermaid was awesome! The beach was beautiful and clean and never had a problem finding chairs. Loved the bartenders there and in the lobby. Clean resort, friendly staff and beautiful weather. That is what makes a vacation great.

Iberostar Origin Daiquiri: Good vslue

Good resort. Smaller so everything was within close vicinity...easy to walk. Clean rooms and public washrooms. Good food variety both prepared and freshly done (meat, fish, stir fry). Large walking beach, lots of chairs on beach...no need to "save" chairs!. Water in snorkeling srea so seaweed ofen near edge of beach.

Melia Jardines del Rey: Can`t go wrong ,

Plage magnifique,chambre confortable,buffet varié,annimation de joure et de soirée jusqu a 11h pour tous et tout les gouts,bar exellent service rapide ou si vous préférer vous assoir une ou un serveur sera assez rapide pour vous apporter votre café préféré ou autre.A la plage vous avez un buffet tres propre ,bon service,et nourritures variées.Bar un serveur passe régulierement a votre siege sur la plage.A la piscine le 24 heures pour ceux qui aime dormir plus tard vous aurez un déjeu [... read more]né complet avec un bien meilleur café,service assez rapide ,frites un peu trop cuite tout dépend du chef,elle a déja passé mon bacon dans l huile a frire, pas mangeable mais il faut leurs dirent et le tout seras a votre gout, meme chose pour le sel et les oeufs et laisser donc un peso sur la table apres votre repas c est pas beaucoup pour vous mais pour eux cela fait toute une différence parce que meme ci c est un tout inclus ils ne recoive jamais leurs part des pourboires, n oubliez pas que leurs banque prend 44% de votre dollars et que 1 peso convertible correspond a 24 pesos cubain et ils recoivent par mois de Cuba 300 pesos cubain allors 1convertible qu ils partagent entre eux ca aide grandement.Les chaises de la piscine sont neuve contrairement a celle de la plage ,ils y a plusieurs bassins séparé, plus propre a mon avis que celle qui possede un bar .Ont a beaucoup manqué de serviettes de plage c était nouveau cette année, apporté vous une suplémentaire dans vos valises .Service a la clientele tres efficace au lobby on a aussi manqué d eau et d électricitée a la chambre mais c était de courte duré a différente période et ciclique a dif.complexe ca aussi c était nouveaux pour mo 3e séjour a cet hotel.Le chek out est a 3h.pm pour les repet tres pratique.Beaucoup de monde 2milles un peu trop pour le buffet a l heure de pointe mais il y a la 2e section ouverte matin et soir pas de clim. mais plus silencieux je le préfere.Les resto pas trop a mon gout mais ca fait différent, j ai aimée le Bistro et le Tex mex pas le chinois en fait 2 sur les 4 de la place central mais il y en a d autres ,le OFF chasse moustiques en pompe a été tres efficace apres la pluie abandante que nous avons eu a notre arrivés .Bonne vacances.

Memories Caribe Beach Resort: Peaceful slice of heaven!

Spent Jan 13-20 at Memories Caribe resort and had an amazing time. Renovated room was great. Exceptionally clean room and resort. The staff at Memories Caribe all go above and beyond to make your stay fantastic. We had a few challenges with hot water, that were resolved after a few days. Beach - Spectacular! You can walk for miles. Amazing water! Food - Breakfast was awesome. We loved omelet station and fresh fruit, bread. Lunch had great options for salads. As week went on, variety was limi [... read more]ted but we always had great meals, and never went hungry. For Cuba, this resort does an amazing job in providing great meal choices. A la carte restaurants - Our favourite was Meditteranean. Loved that you could purchase wine at resort. Had some amazing wines from Chile and very affordable. Resort - Great entertainment. Loved the shows and entertainers in the piano bar. The resort is small, so we loved that is was peaceful!! Coffee Bar is a nice touch. Loved having many espresso's with the fabulous ladies that ran the Beans Cafe! We would definitely return to this resort.

Hotel Vigia: Good resort

Not bad for cuba the food is great and the service is great although the workers are veey over worked and the security and management staff is very rude and not welcoming, and they demand and receive better service than the guests.

Melia Jardines del Rey: Mediocre resort

The resort leaves a lot to be desired. I will start with the food the buffet is awful. The Don Pepperone Medittereanean restaurant is decent. The Bistro is decent. The rooms are so so. The washrooms are run down. You can’t get beach towels unless you beg customer service. The one snack bar is nasty and the food made me sick. The beach is beautiful, but good luck getting the drink you ask for, run out of Chrystal beer often. The bartender that makes spanish coffee at the bar does [... read more] a good job, Sally at Don Peperone is amazing friendly and great customer service Yamalet one of the servers at the snackbar amazing and sweet. Lots of walking, too many people for the staff to handle We wont return to that resort! Ps you have to time good time to try and take a shower🙁

Melia Cayo Coco: Melia Cayo Coco

This was our second at the Melia Cayo Coco and were not disappointed. Great beach, great weather, good clean resort with immaculate grounds, friendly and helpful staff, good food and lots of fun. We are already planning our return later this year. We ran in to a couple from London, Ontario that have been there 71 times in the last 12 years if that says anything. We felt like we were treated like royalty. See you soon!!

Hotel Playa Paraiso: Nice Family Resort

The grounds were well maintained. I noticed that the staff put the loungers by the pool and on the beach away at night so the stray cats and dogs couldn't sleep on them. The room was clean. The service was good but often slow service at the restaurant by the pool. The activities were sufficient for families. Very nice family resort.

Sol Cayo Coco: Awesome vacation at Sol Cayo Coco

This was our second time to the Sol! We love the resort. It is older and exceptionally clean and the food is good as well. The staff are like our family! We have personal relationships with many of them. Love love love the Sol❤️❤️❤️❤️

Hotel Camino del Mar: Beautiful resort

The grounds were well kept, the rooms were clean, the food was better than expected. Overall, despite the depressed state of their economy, and the fact that communism really is a bad idea, the resort delivered exactly what I was looking for.

Grand Muthu Cayo Guillermo: Nice Newer Resort

Resort is very nice as it is newer (open in March 2018) with friendly staff. Beach is very nice, although a little rougher in terms of the water than other resorts. Pillar Beach which is ranked in the top 15 beaches in the world is about 2 kms away and also worth spending an afternoon. Food was slightly better than some other resorts, but it is still Cuba. The A La Cartes were very good and booking was easy. All of them are highly recommended. It is about 45 minutes from Airport and there  [... read more]are at least 3 other resorts set to open on Cayo Guillermo during 2019 including an adult version of Grand Muthu next door

Melia Cayo Coco: Second home-been 20+ times

The resort is always making improvements. They are always attentive to their guest needs. Food is the best you can get in Cuba. The rooms and resort are very clean. Looking to book our next trip likely in March or April.