Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5708 Reviews)

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Debbie  - 

Verified Purchaser

Riu Republica: Fantastic Resort

From the Front desk to the rooms...excellent service. Very helpful and nice. The food, waiters and bar tenders were very friendly. The entertainment at the hotel amazing and the hotel entertainers at the pool full of energy, friendly and fun. Especially Chanty and mostly Bernice. Always a pleasure to visit. Thank you

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Private  - 

Verified Purchaser

Riu Palace Tropical Bay: Still a lovely resort!

This resort in my opinion is one of the best. If you think it is run down they will be updating in 2018. I have seen much worse hotels in my travels. Staff are lovely, grounds are simple but well kept. Food is pretty good. Beach is beautiful!! It is the type of hotel where you can do what you want as long as you are not bothering anyone. Seems to be a place for an older crowd that still likes to have a bit of fun.

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Private  - 

Verified Purchaser

Riu Guanacaste: Riu Guanasaste

Hi Julie, re trip to Costa Rica it was fantastic the hotel service, room, meals, grounds and staff was amazing, only one draw back is the communication. We enjoyed everyday. Thank You Pearl/Mytle/Monica/Liz

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Private  - 

Verified Purchaser

Riu Reggae: Very good resort

Overall, this turned out to be an enjoyable vacation. Initially our room view was terrible, looking onto the Riu Palace walls next door, but they changed our room to a courtyard view the next day. The hotel itself is new and extremely clean and very compact. Restaurant and bar staff are exceptionally accommodating and friendly. Food is as great in quality and variety as our last three visits to Riu Ocho Rios. Beach is OK, not great.

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Michael & Leisha  - 

Verified Purchaser

Riu Palace Jamaica: Awesome Resort

Having read all the positive reviews about the Riu Palace Jamaica we had to check it out. The resort was absolutely amazing, the people so friendly, the service second to none and the food fantastic. The rooms and public washrooms were spotless and we had a wonderful time. It was everything and more than you could ask for. We only wish that the entertainment had stuck to the theme nights instead of changing part way through but this was minor and had no effect on the enjoyment of our trip. My wi [... read more]

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Private  - 

Verified Purchaser

Riu Palace Costa Rica: Awesome vacation!

Glad we took the advice of the travel agent and stayed here. The resort grounds were beautiful with a very modern, open design, so you never felt boxed in. The staff were extremely friendly and always serving you. The rooms were quiet, clean and modern looking. The food was very tasty and had enough variety to please everyone. We made use of the kayaks and paddle boards which were included. The resort is right beside the Diamanté Eco adventure park which made for an easy excursion to do th [... read more]

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Peter  - 

Verified Purchaser

Riu Palace Mexico: very good resort

the ground the building and restaurant were very clean. The beach was amazing. Only issue at the beach was the beach bar was too far. The people are friendly and willing to help. Very good services. Some people did complained about the air conditioning in their room, we had no problem.

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Private  - 

Verified Purchaser

Riu Flamingos: Riu Jalisco

Hotel shows a little wear, friendly staff, clean, food good, lots of young children if you have some, beach well maintained and good, entertainment at night not that good, ala carte restaurants not always open during off season

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Barb  - 

Verified Purchaser

Riu Palace Mexico: Riu Palace Mexico

Loved the hotel. Beautiful. My only complaint was the weather. Very very hot and humid. I would only return in the Winter months. A friend's allergies were bad because of a moldy smell. I loved the shopping at 5th Avenue but again it was too hot to enjoy. The food was the best I've had at any of the resorts I have been to.

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Private  - 

Verified Purchaser

Riu Palace Mexico: Excellent resort

We were very pleased with The Riu Palace Mexico. The staff were extremely friendly and very accommodating. The facilities were beautiful. The food was amazing both at both the buffet and the a La Cartes that we went to. The rooms were spacious and the bed was very comfortable.. We thoroughly enjoyed our stay.

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Private  - 

Verified Purchaser

Riu Palace Peninsula: Always perfect

Every personnal give their best to statisfy their customers. We feel be at home, meals are perfect and well présented. Different animations every Day. Every body could find games or sports for satisfaction. Night animations are présented with professionalism. Singers and dansers are perfect

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Mohsin  - 

Verified Purchaser

Riu Palace Mexico: Awesome time

From the food to beaches, everything was top notch. Will definitely come here again. They have tons of food choices and dessert items. In room service is great! Everything is close by so you don't have to walk alot.

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Private  - 

Verified Purchaser

Riu Guanacaste: Great vacation

The Hotel was nice. We enjoyed our vacation very much. The rooms were clean and well looked after. We had our dinners mostly in the Italian Restaurant. The beach was clean sand was black and course. We walked along the beach every morning.

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Private  - 

Verified Purchaser

Riu Playa Blanca: Would not return - even if it's a beautiful resort

The beach is NOT golden sand like Sunwing describes it. It is black volcanic sand, which would be ok.. but the Ocean it very murky and is not appealing to swim in. KIDS beyond KIDS.. yelling and screaming ALL the time.. there is NO place on the resort for adults to sit and enjoy without being amongst loud kids. Swim up bar is great if kids were not always screaming splashing around the pool... The food was OK but there was little variety. Many of the same dishes for all three meals. Too few bath [... read more]

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Private  - 

Verified Purchaser

Riu Palace Antillas: Beautiful but Busy

The hotel was beautiful and the food was fantastic. The service was amazing. However, we were expecting a bit more privacy based on conversations with our travel agent. We found out when we got there that there would have been a more private upgrade but were not made aware of this when booking. We were also expecting $420 USD in resort credits, as in useable money to put towards resort services, such as the spa, but what we got were coupons. The spa coupons were at most $30 USD off of a service  [... read more]

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Trish  - 

Verified Purchaser

Riu Flamingos: All good

Room good and large enough for 3 sisters. Appreciated that there was 3 beds. Food was satisfactory in the buffet. Fresh cooked eggs at breakfast was the best. Restaurant food was questionable. Didn't love the pools. Way too warm. Did not enjoy the continuous loud music. The swim up bar pool had always a party atmosphere- a real spring break party feel. The other pool had kids and no bar access. For the most part the swim up bar was the only bar available to you if you were enjoying the water [... read more]

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Margo  - 

Verified Purchaser

Riu Playa Blanca: Great Staff

Good resort for families, wouldn't recommend for couples looking for peaceful getaway. Many small kids running around the restaurants and pool area by themselves, quite noisy. The resort caters to Spanish speaking guests. Ninety percent entertainment and all music both by the pools and disco is Spanish. Food was good, facilities too. Staff were excellent even if very few spoke English.

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Susan  - 

Verified Purchaser

Riu Flamingos: Great trip

Impressive hotel, hard working staff, food at the buffet for the first couple days good then improved. Steak house very good. All in all a very good holiday. Value for your money excellent. Planning on going back again next year. Went to the Vallarta hotel next door and it was nice also.

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Sella  - 

Verified Purchaser

Riu Flamingos: Horrible Hotel

I would rate this hotel a zero...the front desk staff there are horrible...the pools are cracked at bottom very dirty my friend cut her foot in the pool they did nothing...do not fly sunwing the representative for sunwing lie about the tours...amoung other things.. will not fly with sunwing again!!!Or stay at another Rui!!

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Private  - 

Verified Purchaser

Riu Vallarta: Okay

Room bathroom not clean.people friendly!food good..beach okay.. i dont like go back ! this is my review..but we are not same.. im very clean person..my value is little higher..if u are not u can visit !

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