Iberostar Origin Laguna Azul: Great family holiday

Grounds well maintained, food reasonably good for Cuba. Rooms need a little tlc. Staff very friendly. Beach beautiful, pools great. Would definitely go back to this resort. Great activities on beach, kayaking, paddle boat free, snorkel trip available for 20 cuc. Hair braiding for ladies available, shows good, needs more music at night,

Iberostar Waves Costa Dorada: Nice Resort!

This resort was very comfortable! The grounds were beautiful and the room and dining areas were great! We enjoyed the nightly shows and appreciated the helpful staff. Transportation from and to the airport was excellent.

Iberostar Origin Laguna Azul: beautiful resort

we were there for the wedding, the resort is very nice. I think some of the staff are not so nice. there is one guy in the beach area where he has coconut with him for the guest. but he is asking really for a fee, he said coconut is not for free I need tip. For me tip is fine but it should be given voluntarily for your extra ordinary service. For me it is fine, if its not free, put a tag price on it, so guest will not expect it to be free. other than that I think everything is okay..

JOIA Bavaro by Iberostar: Number One Resort on the Island!

Iberostar Grand Hotel Bavaro is the best destination for couples. Service, beaches, Restaurants and food are awesome! Nightly shows are captivating along with live entertainment at the bars. You feel completely safe there. There are no bugs.

Iberostar Selection Rose Hall Suites: Excellent Accomodations and Amenities.

My wife Debra and I have visited at least 5 other resorts in Jamaica between Ocho Rios and Montego Bay and found Iberostar Suites to be in the top 2! The amenities and overall layout of the resort is nothing less than amazing! The serving staff did a great job at the Bar, the Suite and the Buffet and A La Carte. My wife and I were was not as impressed with the personal chatter and hang out of staff in the buffet and other open areas. They assumed we did not understand the words they are using; [... read more] however, it was filled with expletives and chatter about other people and their own personal lives off the resort. While we do not expect a regimented and robot behaviour from humans, we expect them to be more discreet. The one thing that had me truly bothered was watching two maintenance workers in the main lobby with a (approximate) 12 feet ladder, changing or cleaning either the fire/smoke alarm sensor or whatever it was, in the ceiling, which required one of them to actually climb unto the last rung of the ladder, stretching his full body up to the ceiling, with no protective restraints to get to the object. I watched with horror at the possibility of him falling to his death in front of guests, especially children. I believe there was no thought of safety from the two staff and the resort would be liable. other than the things mentioned above, I absolutely love the building, food and drinks and the service overall. I have already recommended the resort to my family, co-workers and friends in Canada where I reside. absolutely beautiful at the suites. I will try the Grande on my next visit.

Hotel Mojito: Great Resort.

The resort was showing its age however, the employees were very diligent in making sure the rooms were clean and neat. While I was there, I witnessed some upgrades to a nearby room so they are trying to upgrade the resort. Also while I was there, the power went out for about 1/2 hr at night, island wide, which made things rather dark. The resort has its own generators so there was power in the lobby and some other key areas. The food overall was great. They had a variety of foods to suit al [... read more]most everyone's taste buds. The only complaint I would have is that the El Malecon restaurant in the lagoon area had no screens and was not air conditioned. When we went for dinner there, the mosquitoes were incredibly bad as there was no wind. We found some shelter under the ceiling fans but there were only a few there so there was a lot of competition to sit near them. Screens on the windows would definitely upgrade this restaurant as would more ceiling fans. The piano player was a nice touch and the food there was really good. Visited Freddie in the Cigar Lounge one night. Great place to sit back and unwind. When we were there a local band was playing surprisingly, rock and pop tunes. Good job guys!! Visited the Disco one night to see the show. Some very talented people were performing! The Beach Bar hosted a beach party one night which was awesome! And before we left, the Cuban Thank-you party was great with the bbq'd pork, chicken and fish. Go see the Churro guy - they are awesome! Overall, this resort is not a 5* but definitely a 4* and one we thoroughly enjoyed.

Iberostar Origin Laguna Azul: Amazing vacation!

My husband and I visited at the end of May. The grounds of the hotel are beautiful and the hotel itself is very well laid out so that everything is very accessible, within short distance, when compared with other resorts. Beach is superb, close by to the hotel. From the reviews I read on tripadvisor and the tripcentral websites, I can understand we were very lucky with the room which was fully functional, with AC, safe working, patio door closing, minibar stocked every day, room cleaned up every [... read more] day. All was great. The buffet food was acceptable (yes, there were birds and flies around) and the a la carte restaurants were very good with the exception of the Cuban. Like other reviewers, we enjoyed the Japanese. We went on an excursion to Havana 1 day and it was great. I observed that the staff was very warm, eager to help, they were genuinely interested in us being well taken care of and especially they all seemed very well trained, following processes and procedures in a few instances we tested them unintentionally. We had to visit the doctor for a sunburn issue and the doctor on site was very good and professional. Overall we had a great experience. I mostly enjoyed the entertainment at the pool and aquafit at noon. We made the choice after a lot of research and taking many factors into consideration as we wanted a lively resort, with tennis courts, close to beach and airport and modern outside architecture, and with lots of entertainment. I can say this fit the bill for us and the minor inconveniences did not bother at all. We will definitely go back as it is a good value resort.

Iberostar Origin Laguna Azul: Not too bad for Cuba

Good location, hotel layout, beach Bad service; rooms are outdated, not clean; some equipment didn't work: telephone, air condition, iron, reefer and you should spend a lot of your vacation time to fix everything The quality of food is 50x50 without any variety.. flies are everywhere.. on your table, in your plate.. nobody cares

Iberostar Waves Costa Dorada: Average resort

Overall, we enjoyed our stay. This was our fifth vacation to the D.R. and our first to Ibserostar. The staff overall were warm and professional, especially in the buffet and reception. This is a relatively small resort, well maintained though rather rundown and dated, overall. Our room was on the top floor with ocean view, which was delightful, but for a five-star resort, the room was pretty basic and the bathroom a big disappointment as it was shabby and old. For most of our stay we we [... read more]nt to the buffet as the food was good and the staff even better. The Japanese restaurant was very good for food and service but the others were very poor and the service was dreadful in the Mexican restaurant. The cocktail lounge was super and our early morning coffee delicious. The beach area was a shock to us, as there was actual garbage floating onto the beach, so there were specific areas we would only walk to, in order to swim. Be aware of traders walking up and down the beach all day, they are very Intrusive and annoying. The evening entertainment was probably the worst we have experienced in the D.R. Totally boring and amateur and so disappointing. We enjoyed our week at the Iberostar but will not be returning, as it in no way compares to other five-star resorts in the D.R. What put us off most of all, though, were the locals who are allowed to use the resort. They took over the pool and pool bar and were noisy, aggressive and messy. The paying resort quests literally just watched on the sidelines, wondering what on earth was happening. Every time I went to the swim-up bar I was totally ignored as some staff (you know who you are, Ana), chatted and served their friends and treated resort quests with distain. This is completely unacceptable, because this was not a cheap holiday, and we expected a four to five-star exclusive resort. Do be aware of this, as we found out this is a weekly occurrence and it honestly is upsetting. It brings the resort down to a two or three star. We only kept to the beach area because of this, through the day. Iberostar, you have a lot of improving to do, to even come close to the quality and service other five-star resorts offer! If you want paying guests to return, you need to rethink your policies, as we heard a lot of negative comments from fellow travellers there for the first time, and they were unhappy about the locals using this resort. What excels is your warm, kind and wonderful staff, especially in the buffet, cocktail lounge and reception. A big thank you to Narcisos, Allen, Ifrain!

Iberostar Selection Ensenachos: Not bad for the price

The beaches are amazing, especially Ensenachos. The food however is not good. One of my friends got sick while on the trip and the rooms are a little dated but overall nice stay. The entertainment staff is very nice and fun to talk to and most of them can get by with English.

Iberostar Selection Ensenachos: Iberostar Ensena Chos

we really enjoyed our stay at this hotel. The people were so friendly and willing to help in any way. Loved the beach. The food was wonderful and plenty of choices. The room was very clean and kept very nice each day. I would recommend this hotel to any of our friends.

Hotel Mojito: you get what you pay for

This is definitely not the best resort on Cayo Coco, but it is also one of the cheapest. You get what you pay for. The facilities are nice but dates and in need of refreshment. The rooms are spacious and everything works but again, the need for renovation shows in the warn off desk, curtains, walls, etc. The maids do a good job keeping everything clean. The staff: well...a mixed bag. Some very attentive, especially in the buffet and others that would benefit from some training (or motivation...) [... read more]. The food was acceptable, nothing special, but quite OK for the money. The guys running the water sports (catamaran, kayaks, etc) are very nice and helpful. I stayed in this resort because as I went to Cayo Coco to go fishing and was away during the days: simply needed a decent play to sleep and eat. As such it met my needs and the price was right. Would I stay there if I were on typical holidays, staying at the resort and using the facilities, etc: maybe no. Or not until they do some work on fixing the place up a bit. The potential is there, someone needs to make the effort...

Iberostar Origin Daiquiri: Enjoyable Week

Small hotel easy to get around friendly staff Had a couple of issues but was taken care of within a day The food well its Cuba but you can always find something to eat Buffet staff was very good Please consider using the hairdresser there she was so pleasant and did such a good job on my husband hair and I got a great manicure her name is Liem The Beach is awesome and walkers paradise Was there for my brother in laws and his wife's anniversary the hotel came through and did a go [... read more]od job thank you Yudenia Looking to return perhaps next year with the same company

Iberostar Selection Ensenachos: Grounds and main bldg beautiful, rooms tired

Have been to Cuba two other times that helps form basis of this review and I have an idea what to expect. The Good The grounds are beautiful and the staff work hard to keep it that way. Quite stunning actually. The main lobby is also very nice. The two beaches are some of the best you'll ever see. Ensenachos beach is better than Megano except the beach bar is better at Megano. Bar staff also walk the beach taking and delivering drink orders. Ronnie Ramos, Andy, Eduardo, Jubian and Yissel [... read more]l of the entertainment group (Star Friends) work hard and tons of fun. Rudy is great at the lobby bar. Really nice pool! The Not So Good Check-in was slow and provided very little information-fend for yourself to find your building and amenities. Our Sunquest travel rep was not in until the following day. Poor understanding of English by check-in staff. The rooms are large but tired. Would've been quite nice in the earlier years but appear neglected. We had two rooms -blow drier did not work in one and tv remote missing in other which comes in handy when bed ridden one day because of food/stomach issues. We called to deal with both twice and resort promised will be dealt with but to no avail. Maid service was inconsistent. No toilet paper refill one day and that night two of us had stomach issues. We called to get some as quickly as possible but only came with the daily maid service late morning. As its been said many times before, food is so-so but bigger turnoff is flies all over the food and bird always flying around the buffet restaurant. Overall, this not a five star even for Cuba standards, I would rate it a four. Some attention to detail in the rooms and minor updating certainly would go a long way as well as trying harder to keep flies and birds out of the buffet restaurant. A la carte restaurants are mediocre but this is more due to the fact it's Cuba and less to do with staff trying their best with what they have. I recommend this resort for a laid back and relaxing vacation and eat to not be hungry.

Iberostar Selection Ensenachos: Nice place to stay

Landscaping and beaches we're amazing. Internet connection was miserable. Food was fair. Room was nice. Sheets must be changed every day.Overall. was really nice. Swimming pools we're really good. Restaurant services were fair.

Iberostar Selection Ensenachos: AMAZING !!!

An amazing vacation!!! Very lucky to have sunshine and good weather during our stay. The food the beach were great! The bus ride from Santa Clara is about 90 minutes but interesting. Overall, this was a very relaxing vacation with good service, good food and, amazing beaches. Iberostar Ensenachos is a peaceful and quiet resort that will provide relaxation and comfort.

Iberostar Selection Varadero: Exceeded our Expectations

We stayed at this resort May 18th for a week and were very happy with our stay. It seems all you hear is that be prepared for the food as it isn't very good. We didnt find this at all. This resort has an exceptional buffet that had tons of variety and was changed up each night. We ate at all 3 restaurants on site and would have preferred the buffet..they were more in the line of what you hear of cuba food. Beach is very nice and pool area had lots of chairs to pick from. Drinks are hit and miss  [... read more]and the cafe was an awesome bonus for afternoon tea and snack. Rooms were great with comfortable beds. Resort is a nice size for walking. instead of the tours we took a taxi to the caves and havana...as cool as a classic car sounds for travelling to havana keep in mind there isn't air conditioner and made for a long day and we wished we would have used a regular taxi which is what we did for the rest of the trips. Wifi worked well in the lobby area but that is about it. You pay for a card that costs $2 CAD for 1 hour.

Hotel Mojito: Average with potential resort!

The hotel was in some disrepair. Areas of the resort were not available the week we stayed and therefore not maintained. This included some of the grounds and half of the main pool. In addition, only one of the four air conditioners in the gym was working which made a workout almost impossible because of the stifling heat. The room was clean and the air conditioning was excellent although we did hear from other guests that this was a problem in some rooms. Also surprisingly, there was no balco [... read more]ny on any of the rooms to hang wet clothing nor did they provide a line across the tub for this purpose. Inside our room, the toilet flushed sporadically and the bathroom did include a nice deep tub which was a nice surprise. The buffet food choices were limited to very few dishes and were the same each night however, the a la carte restaurants served amazing food and the staff were super friendly. Overall, the staff were very friendly. The beach was spectacular and we really enjoyed our time at the beach.

Iberostar Selection Varadero: Awesome Resort

We are a family of 12 with ages from 19 to 86 who spent the week of May 15-22 at Iberostar Varadaro. This is a top notch resort where everyone loved the food and the grounds and beach are beautiful. The staff are plentiful, helpful and cheerful. The rooms are good but we weren't there for the rooms. The nightly entertainment and ballet show in the pool was superb. The entertainment crew was really nice- not pushy but made everything available. Many opportunities to win a bottle of rum or a t-shi [... read more]rt: air gun shooting, darts, shuffleboard, mini-Putt, bingo, raffles, volleyball, water polo. We also enjoyed swimming in the ocean and nightly sunsets across the ocean. And of course-our favourite: an awesome pool with swim-up bar.

Iberostar Origin Laguna Azul: Beautiful Resort

This was my first visit to Cuba and I really liked this resort. The grounds and beach were really beautiful. The food was much better than what I had been led to expect for Cuba. The Japanese a la carte was absolutely delicious and Henry put on a great show. The Italian a la carte was also very good. Anne in the buffet is truly an asset to this resort. She is very friendly and accommodating and has the best personality, always smiling and in a great mood. For the first couple of days, my  [... read more]room mate and I had to carry our valuables around as our room safe did not work. This was rectified on the second night when the repair person was dispatched to our room. However, we had four lights burned out in our room for the entire week of our stay and the bathroom door would not close so there was no privacy. We asked every day for these lights to be replaced and were told every day that they would be replaced "tomorrow". We even submitted a written request to the front desk and were assured this would be rectified. We even spoke to a maintenance man on our floor who assured us the lights would be replaced "tomorrow". When we completed our stay and checked out, neither the bathroom door nor any of the lights had been replaced. Our room number was 14217. Another lesser annoyance was having to walk the entire length of the resort on two separate nights to obtain drinking water before bedtime as our mini fridges were not restocked during the day and our towels were taken but not replaced. Ignoring these inconveniences, our stay was mostly pleasant. I am not sure I would stay at this resort again however as I believe it is very important to provide customer satisfaction.