El Dorado Seaside Suites: Excellent service!

The staff are so considerate to your needs. Cleaning constantly! We’ve been twice, once during Christmas break 2019 and recently Dec 23rd to 30th 2020. We stayed on the 4th floor ocean front swim up in the Infinity section and loved it! Gorgeous views. Highly recommend the deep tissue message and Hydrotherapy at the spa. Enjoy!

Barcelo Maya Riviera: Amazing resort

Beautifully appointed resort on the beach, with lovely pool areas including swim up bars, spa water features, private hot tubs on terrace in rooms are perfect, used it everyday before going for dinner, excellent service, staff are so friendly and service oriented. Rooms are extra large plenty of closets, drawers, cupboards, housekeeping excellent. Restaurant's were good. Everyone we spoke to said it was the best resort they had been too. Covid protocols in place, distancing, masks, hand saniti [... read more]zing, buffet served by staff, felt safe & relaxed. Immaculate resort, will be back.

Barcelo Maya Riviera: Barcelo Maya Riviera is an excellent resort destination

We had a very memorable and pleasant time at this very well kept resort. Staff was friendly providing excellent service, rooms were spacious and cleaned daily and stocked with amenities. Restaurants were good. Beaches and pools and other activities were excellent. We will go back.

Kore Tulum Retreat Wellness Resort: Kore Tulum is the best kept secret in Tulum - this resort is HIGHLY Recommended. Great home away from home.

We are just ending two wonderful weeks here at Kore Tulum. We leave tomorrow Boxing Day 2020 back to Ottawa Canada. We chose this place because it was the best price - by far - for 4-star hotels in Tulum – we were not disappointed but continually pleased with our stay here. Because of COVID-19, we chose an all-inclusive, and Kore was just the right compact size, it had everything we needed, and we felt very safe, covid-wise and otherwise. Kore Tulum provides a great base for Tulum – It’s [... read more] ideally and strategically located at the road intersection of the Tulum ruins, Hotelaria and the Pueblo – old town off highway 307. The complaints in the reviews we have read have been completely unfounded. We never encountered a shortage of hot water – agua caliente, the rooms were clean, very modern, huge, very quiet and peaceful – very functional, loved the patio for yoga, and the room jacuzzi, and we felt very much at home. The layout of the hotel pool being the focal point for meals, drinks, events and socializing – made it very easy to meet so many wonderful and fascinating fellow travelers. The compact size and simplicity of Kore – made was conducive for very civil socializing or cocooning when we desired to. All the staff were first rate – and we had many great encounters with the staff. All the staff went the extra mile. Our favorite staff member, among many, was Karina, the crepe chef – she was so, so nice and her crepes were so, so good. They should have her prepare crepes for breakfast – they would be a hit! Minor issues that were truly insignificant to us were: the 43 TV channels available were not very interesting which proved to be a bonus – we spent more time relaxing, investigating Tulum and the area. The fact that you could not swim in the ocean from our hotel encouraged us to bike and drive to the hippie beach, cenotes and neighboring lagoons. We used the bikes provided to cycle to the beaches that surrounded us, sight-seeing and shopping. Again the hotel pool and pool hot tubs provided most of the wading requirements we had. We had rented a car for our two weeks stay and we traveled overnight to Laguna Bacalar-wonderful and Mahahual-which I would give a miss. I highly recommend the small town of Buenavista, a sleepy town at the top end of the 60km long Laguna Bacalar – if you want the quiet serenity and natural beauty off the beaten path. Closer to Tulum we enjoyed the ruins of Coba and Tulum, and a few cenotes. Sylvie and I are older 60 and 62 – so we had less need for the wild Tulum beach parties – we were very happy hanging out at our hotel home – it always was a welcome oasis/sanctuary after our forays into the wilder/crazier outside world of Tulum. We were able to use our tennis racquets at the beautiful all-weather public tennis court in pueblo Tulum at the Sport Unit Tulum where they had modern well-kept public basketball courts, soccer pitches, baseball field and a glass-enclosed pickleball court. Sadly, due to covid, they were under-utilized.

Catalonia Playa Maroma: Great resort

Everything was very safe and clean. The masks were mandatory in closed spaces, such as the buffet and the lobby. The staff was very professional and attentive and the service was very good. We had a wonderful time.

Royalton Riviera Cancun Resort and Spa: Amazing resort

This resort is amazing. Great service, staff, food, and entertainment and vibe. It is also great for family. We had a great time and stay. This resort is amazing. Great service, staff, food, and entertainment and vibe. It is also great for family. We had a great time and stay.

The Sens Riviera: Very good

Very good hotel for this price. Very good beach, grounds, food good, the rooms are good but second and third floors no balconies. Service very good. Entertainment normal. For me very nice that almost no insects.

Royalton Hideaway Riviera Cancun: Not what we expected

Too crowded and TOO noisy, a lot of drunk people misbehaved in the halls after 10 PM. Dirty beaches: seaweed all over the place and wastewater from mangrove forests that prevented us from swimming in the last two days. The crew was generally welcome, helpful and professional. Good food despite the covid restrictions. Great gym. Basically, it's one big hotel with lots of pools and good entertainment. Nonetheless, I would not go there ever again and hence would not recommend it to others.

El Dorado Seaside Suites: Beautiful resort - so so food

The room was beautiful with a comfortable kingsize bed. Bathroom huge with jacuzzi bath and shower room. Drinks were fine but the meals were hit and miss. I felt we overpaid for this resort. Would not recommend it.

TRS Yucatan: Great resort, just not what we were looking for at all!

This was a beautiful resort, just totally not what we wanted. We enjoy a pool with water aerobics, and beach right there in front of us. At the TRS Yucatan, it was a 4 kilometer ride to the beach. We tried to get moved as we have asked to do a few times in the past and had a lot of push back and waiting. Sunwing then wanted to charge us 1700. to move! The supervisor of TRS, Betty was informed we were not satisfied and did everything in her power to make us happy. I am grateful for her, she [... read more] did her best but this resort was way to big for our liking. I feel very disappointed in Trip Central and Sunwing. The first full three days were a nightmare trying to get moved. No service outside of poor Betty who really couldn't change the situation. I sent the following email in response. "In the past 20 years, we have had 2 situations where we were unhappy with our choice and were moved within 24 hours with a charge of approximately $100.00 for both, or each of us. We are totally disgusted with the slow and useless service offered on behalf of Sunwing and will never deal with Sunwing Vacations again. After spending over $4000.00, the service you offered was useless, giving us an option late on day 3 ( which did not land in my email until day 4 AM) and saying we would have to pay an additional $1700.00. Really poor customer service!! Tripcentral was not much better, however apparently out of the hands of our apologetic agent. Perhaps you can work on that too. We even had to choose options, if we do all of the prework, what are you (Sunwing) there for? If you cannot trust the hotels you work with, how is that our problem? This was never a problem before, in fact we were given options. On a positive note, TRS had a supervisor contact us and Betty was amazing. I wanted to make it clear to Betty, her resort was beautiful, just not what we enjoy. We made it clear we do not like large resorts, we were told TRS was a small part of a large resort, the beach was " right next to resort" , when in fact the TRS beach was over 3.5 kilometers away, an 8 minute trolley ride. Betty tried to upgrade us, made reservations for us twice, contacted us daily to make sure we were okay. Betty was the true picture of customer service. Finally, I want to suggest making these things clear, adult property with a beautiful beach 3 to 4 kilometers away (or 1 kilometer away if you want kids on your adult trip)."

Valentin Imperial Riviera Maya: A very relaxing vacation at Valentin Imperial

I am satisfied with the meals (different restaurants and breakfast buffet), the room, the beach, the pool, and staffs’ service. I enjoyed my vacation and it was a very good experience to stay in this resort.

Barcelo Maya Colonial: Home sweet home

The Barcelo in the Mayan Riviera, is a wonderful place to go to and the reason we, along with others, keep going back (9 years). 1. The staff is wonderful (front desk, servers, maids, activity staff). 2. Grounds are immaculate. 3. Rooms are great. 4. The food is varied and one can always find options. 5. One feels safe on the resort. If there is one wish is that the shows at night be updated (same overall for the last 9 years). The singers and band are so talented that they could [... read more] do more. Looking forward to returning in 2021. Outside the resort, Trip Central has always made it easy to get to our destination. Thank you very much. Stay safe and well Eva Sawoszczuk

El Dorado Seaside Suites: fantastic resort

everything was very good. we enjoy very much. everything was fantastic except for some wind on some day. service very good. place very clean. entertainment very good. Personal very courtesy......................................................................................................................................................................................................................................

Barcelo Maya Caribe: One of the best we ever been so far

First of all I want to make this clear that we been travelling for a number of years with our boys who are 17 and 15 now and this resort we can say that is definitely one of the best so far. This resort was "Perfect for our family". A couple of downfall that I thing they should maybe reconsider and after speaking to several people on the resort we mostly all felt the same. Here is what I think they could easily modify or change and this would make this resort even more awesome. -We  [... read more]are in 2020 and we all know that internet is a big part of our lives, I don't understand why we still need to pay for internet. I know that there was free WIFI from 10 to 5 at the mall however what an inconvenience when you are sitting at the beach and you know you have to get dress to go up do just do your daily check up. -The need to have a parent to sign off to have access to basketball, ping pong, tennis racket etc. I understands that they need some kind of control however maybe the age of this could be reviewed. Every time they wanted to play a sport we had to walk over with them to sign off. - No enough bar close to the beach. We had brought a little cooler and we would fill it up with ice and put the beer we had in our rooms in it so for us that worked but I know some people they don't drink beer so I know that was another downfall of this resort. Those are just a couples of things that we feel if it would change this would honestly would push this resort another notched. The beach is one of the most beautiful I've seen so far in Mexico. One of our best experience was swimming with turtle at the Palace Beach. WOW what a great experience that was and I honestly can say this was one of the biggest highlight of our trip. We would definitely recommend this resort and I've already did recommended this to a few of our friends and they are actually looking to book this resort for next year. Would we go back just my husband and I no because it's very kids oriented and we prefer smaller resort. However I would definitely go again if my kids

The Fives Beach Hotel and Residences Playa Del Carmen: Great resort

We enjoyed our stay very much: the rooms were VERY spacey (we had 2 bedroom suite and with 3 kids we had lots of space), a bit dated but still OK. The food was great in all the restaurants, the staff was great too. The beach was OK, nothing special but serviceable. One thing that we missed was a playground for our youngest son, he didn't like the kids club much (which was certainly OK).

Sandos Playacar Beach Resort: Great buffet

We stayed last week in the family section. Nice large room and double sink bathroom. It’s about an 11 minute walk to the beach or you can take a cart. The path is lined with beautiful gardens and trees. The family area has a nice pool with a swim up bar. There is music but it’s more chill than the pool down at the beach. The family area is also close to the nice breakfast buffet at El Gaucho. We enjoyed the fresh omelette at breakfast, at the big buffet you can get fresh fruit smoothies. [... read more] I loved the fresh mango and papaya. The small buffet at the beach is great for lunch and you sit outside with a view of the ocean. I would make myself a fresh taco salad with their amazing guacamole. The dinner buffet had a lot of variety, grilled meat and a pasta bar. I like that the pasta bar sautéed toppings like vegetables. The beach was amazing, I enjoyed walking far out on the sand bar. There are lots of chairs and some shade. Note the sun is very strong there. The burritos at the Mexican place Chitya (sp?) were also nice. The cupcake cafe was great for an early morning latte. Great place to walk around and see coatis, iguana or the resort cats. Sorry cat lovers some of the cats are shy but one let me rub their belly. Service was always good. I enjoyed water aerobics with Judith in the infinity pool. She made it fun. We took the cab ride over to Sandos Caracalla. It has a nice gentle snorkeling adventure. Nice vide in the lobby, I like how it has the open bar area.

Platinum Yucatan Princess: very pleasant resort, fairly modern and spacious

very clean grounds, spacious-very nice rooms, workers very pleasant, beautiful landscaped grounds, great suppers at Rodeo Grill and very good at other restaurants, made lots friends only bad! experience at fondue restaurant no-serv! the beach (too rocky!) but overall very happy to have spendt 7-days, hope go back and stay longer!

Ocean Coral Riviera Cancun: Ocean Coral and Turquesa Review

We were a party of 4 adults who stayed in the Adults section of the resort! The food was really good, the grounds were beautiful and well kept! The grounds keepers work very hard to keep it looking nice! The sand on the beach was raked and cleaned of grass and seaweed daily! Would like to mention how hard Jemmima works taking drink orders and delivering them none stop! This lady is incredible! also Wilbur at the pool bar makes wonderful drinks, and works none stop! Our room was very clea [... read more]n, but nothing special, however the Jacuzzi on the balcony was great! I would return to this resort if I were able to get a one bedroom, ocean view, not a regular room!

Bahia Principe Explore Coba: 4/5

The grounds were really well kept, as were the rooms. Initially we got dropped off at the wrong lobby hotel which was slightly irritating but amazing trip overall. Buffet had lots of variety. Italian and gourmet restaurant were excellent!

Wyndham Alltra Playa del Carmen: Your home away from home!

Spent 10 days at Panama Jack Resort Playa del Carmen and wish we would have booked longer. From the moment we arrived everyone welcomed us like we were family. A special thanks to Oscar, chef Crescensio, chef Armando in the dining room for our special last supper. What an awesome touch! Nightly entertainment was great, thanks Sergio. Last and not least thank you Miguel and Jose, the bartenders in Jack's Shack who were always quick with a smile and a shooter or drink! Our stay was 10 out of 10 f [... read more]or sure! Gord and Gail, Redcliff, Alberta.