Our Verified Customer Rating 4.3

Our Verified Customer Rating 4.3

(5693 Reviews)

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Private  - 

Verified Purchaser

Palace St. Martin: A mixed review of this resort.

We had a mixed review of this resort. Pros: Beautiful scenery and beach. The gardens and grounds are lovely and well maintained. There is a good variety of food at the buffet restaurant. Many of the staff are helpful and friendly. The large infinity pool was quite nice, with a view of the ocean. Rooms were cleaned and restocked in a timely manner. A calm and peaceful atmosphere. Cons: Rooms would benefit from updating. The air conditioning could have been more effective (didn't circulate  [... read more]

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Private  - 

Verified Purchaser

Riu Republica: Beautiful Resort

It is our first time travelling as a couple and all I can is that I am very happy with the service that was provided to us. Our check in was a little rough because of the amount of people that were also checking in but we were taken care of pretty quickly. The room was modern and very comfortable. Everything was just as we expected and more. The resort was beautiful, had about 4 pools and staff always coming around to make sure your needs were attended too. The beach was beautiful, had a couple  [... read more]

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Private  - 

Verified Purchaser

Riu Guanacaste: great resort

beautiful grounds, great staff, amazing food washrooms were very clean although if you were in the pool, at the beach or at the buffet the washrooms were a bit of a walk. rooms were ok, we had a beautiful view of the jungle behind the resort. often seen monkeys and beautiful birds and butterflies

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Shre 679  - 

Verified Purchaser

Riu Naiboa: A big disappointment

Hi was very shocked that the hotel staffing knows no English,at the front desk,it was very hard to communicate with the staff,also the foods suck we stayed 7 days. Hardly any food that makes sense,I was very disappointing with my stay.at this hotel never had a problem with any of the riu before.i would not go back there .

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Traveler  - 

Verified Purchaser

Riu Tequila: Not worth it!

Where should this review start? This trip was myself and my elderly mother (her first time to Mexico, my third time, but never at Tequila). Two people and we only got one room key. We had the "garden view" room, the view was of a manhole and the street. The knob of the dresser fell off as soon as we got there. The blankets smelled mouldy. The alcohol in the room was watered down, one alcohol dispenser was broken. The buffet food was lacking, salad bowls had water at the bottom. When eating it, i [... read more]

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Private  - 

Verified Purchaser

Riu Palace Costa Rica: Beautiful resort!

The Rui Palace Costa Rica is a beautifully kept, modern looking resort in a stunning location. Lobby and rooms are ultra modern with lots of smooth shiny surfaces hat seem a little out of place in that locale! However, although I am probably a little more comfortable in a more "traditional" setting, my 19year old daughter loved the decor - especially the black marble and dark purple colour scheme in the rooms. The entire resort is spotless - someone was always washing a floor somewhere - and sta [... read more]

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Private  - 

Verified Purchaser

Riu Ocho Rios: Great All-Inclusive Resort

Clean, comfortable room, everything works and maintained well. Great beach with access to lots of water sport activities, paddle boarding, sailing, scuba diving, etc. Tasty food with lots of variety, including famous Jamaican cuisine. Great sea-food too, spiny lobster, shrimp, and fish, and good selection of tropical fruits. Staff are friendly and helpful, so our vacation went well with no unexpected or unpleasant events along the way. Great place for children as well.

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Private  - 

Verified Purchaser

Riu Palace Tropical Bay: Great vacation

Been to this resort many times. Always been pleased with the service and quality, although it is not up to "palace" standards in my opinion. The staff are very kind and always helpful. I have no complaints. The beach at this resort is amazing!!!!

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LoriS  - 

Verified Purchaser

Riu Palace Bavaro: Great vacation in Dominican

Stayed at the RIU Palace Bavaro July 16-20th. Bus ride from the airport was only 30 minutes, and when we arrived we had a very easy check in process. We were upgraded to the VIP section. Our room was very spacious and clean. Walk to the pool, beach & restaurants was very short, as the resort is not large. Food was really good. Service was good. Only ate at the buffet restaurants as the other restaurants have a lot of fish & seafood on the menus (which didn't appeal to us). Bars were good [... read more]

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Ottavio  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Awesome and amazing vacation.

The level of cleanliness in the hotel was of the highest. The people in Los Cabos were very pleasant to interact with and the vendors were not pushy. The staff were very professional and courteous. Our room was amazing and the view of the ocean was spectacular.

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Linda58  - 

Verified Purchaser

Riu Flamingos: Beautiful

I just came back from a one week vacation and really enjoyed it. I loved the location, I walked 2 hours a day and felt very safe. The beach was amazing as well as the water. The sunsets every night we're absolutely beautiful! The resort wasvery clean, loved the food as well, especially the Italian restaurant. The staff were very friendly and were always smiling. It was great!

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Private  - 

Verified Purchaser

Riu Palace Cabo San Lucas: Beautiful Resort

Everything at this resort was beautiful. The food was amazing as was the service. It was very clean and the grounds were immaculate. We had an amazing first time all inclusive experience at a resort. Absolutely no complaints about anything and I am very particular - so it must have been great!

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Private  - 

Verified Purchaser

Riu Republica: Spectacular experience

Riu Republica is a very modern looking hotel with extremely friendly and helpful staff. As soon as I arrived I was welcomed with a glass of juice as I waited for check-in, which gave me a good vibe. The resort is a good size, not too big, so the distance to walk from our room to the beach or restaurant wasnt too far. The only complaint I had was that while i was there the hotel had construction going on at early hours of the morning right outside of my hotel room. Otherwise i rate my stay a 10/1 [... read more]

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Renee  - 

Verified Purchaser

Riu Guanacaste: Not my favourite...

This hotel was okay...but I wouldn't stay here again. I wanted to call our travel agent and switch to the Palace the first day we arrived. Pros Lots of food and things to eat so you won't go hungry, (not the best food, but not the worst.) Beautiful grounds. So well maintained. It is clear that the grounds people are the hardest working people at this resort. They were also so kind and accommodating if you asked for a coconut. Beach is beautiful & clean. I am not sure why people are both [... read more]

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Lucy  - 

Verified Purchaser

Riu Merengue: Awesome hotel

Fun and friendly hope to get back soon entertainment out of this world Bar staff are great room amazing great value for money would go back tomorrow food was amazing lots variety very safe resort I went alon

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Private  - 

Verified Purchaser

Riu Santa Fe: Decent Resort but Terrible Service and Food

This resort was beautiful, great location and great accommodations. However the food on this resort was absolutely terrible, i expected better and was disappointed. Even the A La Carte restaurants were crap, not even close to being good. Also the service wasn't as good as I hoped, waited a long time to get little things done, like extra towels. They move at their own pace and there's nothing you can do about it. The last thing that really surprised me was that you can't go into the ocean from th [... read more]

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Private  - 

Verified Purchaser

Riu Palace Las Americas: Just breathtaking...

This resort was so beautiful. It was literally like living in luxurious paradise! No words. The entire outside of this resort is white, pools are blue and the view is amazing! We went for 3 nights 4 days in July ( past week) and it felt like 3 weeks. July has to be one of the hottest humid times of the year in Mexico - I would recommend going during another month where it is much cooler, for your own sanity. Service was amazing, views of the ocean were just beyond dazing and everything was very  [... read more]

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Div78  - 

Verified Purchaser

Riu Naiboa: Poor Resort

Rooms are not cleaned properly, refill of fridge not done regularly. Pool is small and not properly cleaned. Almost same food everyday, not enough choice of food for vegetarian. Too much mosquito in room. Coupons are not given at time of check-in as part of our packages from Hotel and sunwings. I don't like this resort as per money I spent.

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Antoinette  - 

Verified Purchaser

Riu Palace Antillas: Great resort

The food and the service in the restaurants was just amazing. Also maid service was great. The only thing I found that was not as good are the floors in the suite - they should be replaced especially by the fridge area.

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JoLee  - 

Verified Purchaser

Riu Palace Antillas: Amazing Food

The room my husband and I stayed in on the 15th floor was quite large and comfortable. We had a partial ocean view from our balcony. The maid service was great, and our fridge was stacked with drinks. The bed was turned down every night. Maybe the floors could be upgraded. Entertainment at our hotel was not to our satisfaction. The service at the restaurants and by the pool was amazing.

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