Wyndham Alltra Playa del Carmen: Your home away from home!

Spent 10 days at Panama Jack Resort Playa del Carmen and wish we would have booked longer. From the moment we arrived everyone welcomed us like we were family. A special thanks to Oscar, chef Crescensio, chef Armando in the dining room for our special last supper. What an awesome touch! Nightly entertainment was great, thanks Sergio. Last and not least thank you Miguel and Jose, the bartenders in Jack's Shack who were always quick with a smile and a shooter or drink! Our stay was 10 out of 10 f [... read more]or sure! Gord and Gail, Redcliff, Alberta.

Royalton Hideaway Riviera Cancun: Would not call it amazing

Heard great reviews but This resort was highly disappointing. From the time you enter, sales staff on your case. To the pool chair rules, to the LONG wait for restaurants. Couldn’t even get into one of the restaurants we wanted to try. Food was not great The constant loud music at night. Would not recommend this resort.

Barcelo Maya Riviera: Wow! Beautiful Hotel and gorgeous location.

The Barcelo Riviera Maya was stunning! Modern, extremely clean and very spacious. It has only been opened a few months and it is well on it’s way of getting everything just right. Definitely upgrade to the Oceanfront Rooms. However unless you plan to party late in to the hours request a room that is further away from the Music Bar and Front Lobby. Although it was almost soundproof when we closed the sliding door the rhythm of the music seemed to pound in the room a bit. We couldn’t sit out o [... read more]n our balcony and have a conversation. The Breakfast and Lunch Buffets were amazing offering anything you can imagine presented beautifully and was delicious! Staff was very attentive but at times were not quick with simple requests like tea when the self serve area was closed. There were 4 a la carte Restaurants for dinner dining, French, Mexican, Italian and Japanese. In order to not repeat we ventured to the Barcelo Restaurants in the 5 other Hotels and found the Barcelo Palace Brassiere Restaurant to be nice but noisy with a lot of young children. Did not like any of the others. The drinks served at the bars were great; you had several brand choices of each liquor. Disappointing was the wine selection with only one very poor quality Spanish wine being offered. Additional selections were available at a cost of approximately $100.US per bottle, at an all inclusive? Three times we were told that a complimentary bottle of wine was going to be sent to our room for various inconvenience situations we encountered and never did they show up. The drive from the Airport was long and some complimentary refreshments should have been served on the ride to the Hotel. In fact the same should have applied on the plane. All inclusive should be just that!! It is a Conference Hotel so it does lack that true tropical feel but once you see the ocean and the palm tree setting of the beach you know you are in Paradise!

Bahia Principe Escape Sian Ka'an: Awesome stay

This is my 4th stay and it did not disappoint! The room, junior suite was great and the king size bed was very comfortable. Our housekeeper did a super job. A few issues with the room, TV and air conditioning but they were addressed immediately and there was always a follow up call . My hat goes off to all the staff who are efficient while being extremely pleasant at the same time. The buffet, is great as all the a la carte restaurants we visited, the Alux being my favorite. The animat [... read more]ion staff are amazing and full of life! I am bad with names but all of you that were present from March 5 to 11 2020Thank you. A special shout out to the Aqua size and palates instructor. And the animation staff on the evening of the Silent Disco, March 11.. what a fun evening!! The trolly drivers, are awesome .. very helpful and pleasant From my experience the staffs tone is set by managment..So my hat goes off to them also... I would highly recommend this resort! And l best not forget out trip advisor councilor O'Neil Graham. He did an outstanding job!!

Bahia Principe Escape Sian Ka'an: Lovely visit, again

We visited the Bahia Principe Sian Ka'an again, 3rd time. It's a lovely place, small enough that you actually get to know staff and other guests a little. The pool areas can be busy but we always found a chair. Buffet is good. Rooms are nice, beds are comfortable. We had a couple of small issues (minibar not filled one day, A/c broke), but response was prompt, courteous and the desk followed up right away to ensure our satisfaction. You really can't ask for more than that. My sole critici [... read more]sm is the wait for trolleys. In previous years, it seemed trolleys were arriving all the time, very little wait. This has changed somewhat with what appears to be fewer trolleys. More people waiting for each trolley as well, due to the increasing number of residential properties being built and occupied. They will need to watch this, as it can become an issue. We have previously had no issue with the commute to the beach, but if the wait time for trolleys continues to increase, we might need to reconsider location. that said, it would take a lot to change our mind, the property, staff and overall experience are top notch.

Ocean Coral Riviera Cancun: Nice resort

Great resort layout everything is close for walking. Elevators available if need. Grounds well kept.junior suite adult section could use updating.Beach was great and beach service was also great the service and all staff are very attentive to anything you need or want .cant say anything about butler service didn't use. All the ala carte restaurant food was great, buffet could use more variety for lunch and dinner. Had no issues getting loungers at beach ,cant say about pools didn't use.could  [... read more]use more beer selection only dos x and dos x lite sol dos x dark . Some coors and corona would be nice.Over all resort for us was a perfect layout great service and food ,no complaints.

Barcelo Maya Riviera: Great resort!

Resort was immaculate and not overly busy while we were there. There was no fighting for chairs either at the pool or beach. Great staff. Food was fantastic! Could have used some more upbeat music at the Music Bar earlier than 3:00pm but other than that no complaints!

Blue Bay Grand Esmeralda: Solid resort

The staff were wonderful at the resort. Big pool, good food and good drinks. The service again was amazing! The beach isn't the best but walk to the resort next door and it's good! Would definitely go back

Breathless Riviera Cancun: Take your breath away

Great hotel and entertainment staff was polite and entertaining pool staff as well we loved this place me and my girl friend and will be back the beach was very clean and well maintained ................

Royalton Hideaway Riviera Cancun: Beautiful resort!

Pools were very crowded. The beach was great for walking but big issue with seaweed. Lots of restaurants, very easy to navigate this resort. Brie was a great butler, very helpful. Staff were very friendly.

Iberostar Waves Paraiso Beach: Solid 3 Star Resort

-Buffet & a la cartes have a very limited selection, but are high quality. Minimal after-hours options. Shopping centre provides free made-to-order food which is a bonus. -This is one of the lowest levels on a resort compound so you get minimum access to facilities, but have access to all the popular/fun things, so there's no point upgrading. -Resort seemed very understaffed while we were there, so we had no drink servers and bartenders with no cocktail knowledge. Brazilian restaraunt didnt ha [... read more]ve enough servers so we left after the long wait. The folks there were working hard though. -There are only a few bars so without servers it was a pain to get drinks. -Beach was the best we've seen on that coast, lots of waves and strong riptides though. Many people were rescued by life guards.

Sandos Caracol Nature Resort and Water Park: Manuela Romeiro

I will be really short, Manuela Romeiro mislead me, she Told me so many lies, the truth is she never been in this resort and this resort is not for kids in wheelchair and doesn’t have elevator, for example snack are by the main pull by the beach is not wheelchair accessible...like up for breakfast was like 45 minutes long, no bananas ...resort and doom really dirty, horrible service .... I just want to say thank you for your advice Manuela Romeiro and waist my money!!!

Hyatt Vivid Playa Del Carmen: Wonderful with Something for Everyone

The hotel is, in a word, beautiful. A grand entrance opens up to a modern and efficient lobby and then an expansive lounge, surrounded by shops, cafes and a bar. A highlight, the Aroma Cafe where you can get a cappuccino or a gelato. This is where your nightly entertainment will occur - with plenty of seating, attentive service and an open airy breeze. That said, the first half of our week, the shows were on the central lawn which were equally enjoyable - the entertainment team at the resor [... read more]t are extremely talented, best I have seen. The room was large, clean and well appointed with everything you need and more. This includes a well stocked mini fridge, Crabtree and Evelyn bath products, and turn down service. But let’s talk about the Magic Box. AKA room service but without the interaction. You can order from an in room tablet and your food and/or drink is delivered to a “dumbwaiter” you access in your room. This is how we enjoyed our breakfasts most days and it was marvellous! The grounds are stunning, well kept without question, but I think the nicest detail is there is a little bit of everything. Garden, beach, pool, spa, terrace, tennis, gym, dive pool, etc. Everything/everywhere was immaculate. We preferred what we called the tranquil pool but the main pool was hoppin’. Lots of fun and frivolity, a good time had by all! The restaurants were delightful and elevated, even the laid back beachfront patios. Stand outs include Pelicanos for lunch and Maria Marie for dinner.

Blue Bay Grand Esmeralda: Nice resort, horrible beach

The resort is big, lots of walking, but they have golf cart shuttles. Food was good, staff were friendly at the seabob shop, lots of fun. They gave me and my girlfriend 2 beds and it took them 4 days of complaining before they changed our room to a single bed. Beach is horrible, black seaweed water, rocks and shells in the beach sand so it sucked to walk on bare foot. Very shallow water, only up to my belly buton. Over all 3 out of 5 i would not stay there again. Might as well stay at a [... read more] travel lodge if i want a room and pool, would be less walking and cheeper lol

Sandos Caracol Nature Resort and Water Park: Good time

This was our second trip to the Sandos Eco Carcol. We love the grounds and the nature and of course the main feature, the monkeys !! Unfortunately this time we upgraded to the Royal Elite Penthouse being told we could use the Infinity pool and Swim up bar section by tht travel agent and as advertised on the website however Royal Elite are not allowed and we were told when we arrived. For a family of four the Eco Family section would have been way better. The Royal penthouse is basically a large [... read more]r room made for two. It was very crowded with 4 and our luggage. The balcony was large and nice however the ocean front means nothing. There are no views of the ocean. Just the tops of the palm trees. Food was fine. The restaurants are great. As mentioned in all the posts the beach is not great. Very rocky and dark and more for snorkelling however very wavy most of the time. I’m not sure we will ever return as the room was so disappointing and the very expensive upgrade to Royal Elite was a waste of money. The service from the staff is great however our request to lower grade our room to a more comfortable fit was not met. We did see others get upgraded and we were not allowed to downgrade. Over all a fun place for families but don’t waste your money. Stay with the eco family section for the same perks when travelling as a family.

Blue Bay Grand Esmeralda: Beautiful clean happy resort

A very large resort. Lots of places to escape the crowds. Food very good. Service friendly and good. Rooms beautiful, love the deck. Many bars to choose from, 3 buffet restaurants serving fantastic food.

El Dorado Seaside Suites: Service with a smile

My best friend and I stayed a week at the El Dorado Seaside Suites (Infinity Side) in an ocean view Pool suite. The resort is fairly new and fairly well maintained, with modern, spacious and clean rooms. Our room was a corner suite on the 4th floor in Building 6. We had a fairly large infinity pool with direct access from our balcony. The first night, we had to call security 2x because there were 10-15 people standing outside of our room ‘scream talking’ at one another til well after [... read more] 2am. We asked them if they could move or please keep it down, but it didn’t stop. Due to the proximity to Kanaloa Bar - on the 4th floor, this happened again on our last night. Definitely don’t accept 6401 as your room if you like sleep! The pools were freezing. Apparently they don’t heat the infinity pools or the main pool, so not many people were using them. We went in a couple times, and it was definitely neat to see it when you looked out- but ultimately, they were always in the shade and mostly too cold to use. As I mentioned before, the room was large, modern and clean. They had nice robes and spa quality toiletries. The first day, there were plenty of towels- however, they seemed to dwindle as the week went on. I had mentioned to my concierge that I liked Coors Light over the other beers in the mini bar and I came in each day to find it stocked. Something odd about the resort- housekeeping comes in once a day- at an approximate time that you tell your concierge. Later in the day, the bar/snack person comes in to fill your mini bar. Later, a towel person comes into the room... and lastly, someone came in 2 days to do turn down... but only 2 of 7. Due to all the different staff coming & going, it was really difficult to siesta! Beach: There really isn’t one. Infinity has one spot you can wade in and that’s nice... The rest of the frontage is behind a wall and is a Reef. They’ve done their best and added sand and chairs along it and it’s still lovely... but if you’re looking for a beautiful beach, you won’t find it here. Sensimar has a larger beach which is very busy. There are very few chairs because it is so busy. It’s also very far from Infinity- you can take a shuttle, but you’d better not forget anything or it’s kind of an ordeal... Food: There is only 1 restaurant on the Infinity side and it is only open for lunch. There’s a fantastic steakhouse/grill upstairs and a pretty underwhelming buffet downstairs (under the main pool, which is neat, but the selection was very poor and nearly no one was in there- ever). Other than that and the aforementioned Kanaloa Bar (which was the only ‘nightlife’). There is a Starbucks in the shop on the 1st floor- but it is extra $. To eat, we had to go to the Sensimar side or the ‘Main Lobby Building’. It is not that far to Sensimar where there is - The Gourmet Pub (excellent Calamari!) - Culinarium Restaurant (try the cajun chicken- it is NOT what you’d expect, but IS amazing) - Mia Casa (Italian- did not attend that location) - Mexican You need a reservation (see your concierge)- Excellent food, fantastic drinks and amazing service- bring an appetite! -Guacamayas Bar - A bar with swings & snacks. Nightly entertainment here and a super fantastic vibe. Everyone seems to flock here after 9pm, so seating was tricky... but there’s dancing! BeachBBQ was closed the whole week, so we didn’t get to eat there. There is a quick serve restaurant The Sandwicherie & a buffet but we did not go to them. Main building- Seaside Market Buffet- Only breakfast option. Very small selection- the Egg station cool was excellent. Often things were left empty or running low... and not very hot. Never attended a lunch buffet. One dinner buffet was very disappointing. Stuck to A La Cartes after that. Asian Restaurant- Need a reservation, but it was fantastic! Delicious food. Thai, Japanese & sushi. The sushi was great. The pad thai and curry was also pretty fantastic. The service was impeccable. Mia Casa- Italian. Super cute ‘Village in Italy’ streetscape style decor. Awesome food & fantastic service. Loved the addition of the dessert cart. Each night there was some sort of live music and an Aperol Spritz branded bar at the Main Plaza at Sensimar which we really enjoyed as a chill after dinner drink before heading to Guacamayas or to the show. Entertainment was lacking. We saw a Fire & Lights show - which was great & a Circus Show which was also pretty great... but that was it. They had ‘entertainment’ at Kanaloa bar but it was Karaoke- no one sang.. and a band, that was decent, but literally took 7-10 mins between songs... and every song was a ballad - on Rock night... I went to bed. The Naay Spa was lovely, but if you wanted to do the hydrotherapy or ‘water journey’ as they call it, you have to pay $27-35 USD unless you bargain for it included in your spa treatment. Unlike other luxury all inclusives I have been to which allow you unlimited access to it. We were approached on the beach by a spa employee who wouldn’t really take no for an answer... I knew I wanted a massage, but the prices were quite high $200+ USD per person, I hadn’t quite decided. He kept offering different deals and we ended up with 2-4-1 plus water journey for free. By that time, why not! haha... I had the Kukulkan Massage which was a combination of several techniques & very enjoyable. Several times throughout the week, the same guy approached us. Even our last 2 hours at the resort, they were still trying to talk us into ‘one for the road’. That was a little much. The staff are lovely and everyone is friendly. One of the guys at the Seaside Market even seems to remember everyones names - day after day. It is really the staff that makes the resort more appealing. There were definitely pros... and a few cons about the resort. I would consider going again, but feel that at the price point, I’d probably go somewhere else. I just found many things to be lacking ‘something’.

Bahia Principe Explore Tulum: The search for bliss stops here,,

Courteous, clean in all respects, pleasant, excellent dining, beautiful setting, give it all stars, We have travelled the world and would absolutely recommend this as the best all around resort yet. we cannot wait to go back and hope our friends and family go too. Best wishes to all Bahia staff and may thanks,

Bahia Principe Explore Akumal: A trip to remember!

We had an incredible time at this resort. The rooms were clean and the resort was beautiful. The resort was huge with breath taking beaches and many pools to chose from. We decided to golf a few days as well, which made it easy with the course only a short ride away. I would highly recommend this resort looking for a family/ couple getaway.

Royalton Riviera Cancun Resort and Spa: amazing resort

it was a great vacation for my first time in mexico. the resort was amazing, the staff very kind, friendly and helpful. thanks Ninfa for keeping our room always clean, Jose for your energy and all the staff for their help and hosptality. the only thing that we didn't like, is the beach, it as full of weeds so we did not enjoy swimming. it's a real all inclusive/ it deserve 5 star i recommand the place and for sure i will return there with my friends and family.