Club Kawama: Exceeded our expectations!

On our fifth visit to Cuba, we stayed at the Hotel Club Kawama. It was the best visit. From the front desk to the beach, the amenities and service exceeded our expectations. The daily buffet meals were especially good.

Club Karey: never again

No rep.always on call or off. Do not go on that weekend,very noisy and the cubans are bad. Waited one and a half hours to be picked up, last bus to airport, so we were not able to sit together, on the way back. need heated hot plates. no ala carte available, no early check in had to wait and no bonus drink. leaky toilet, broken curtains,.Will not go back.

Roc Barlovento: amazing hotel

food was very good rooms very good would recomend the beach was great they played lots of games staff was warm and welcomen entertainment was great swimming pool was very clean specalty resterants were great

Starfish Cayo Guillermo: Cheap and Cheerful Getaway

We had a fantastic room right on the ocean! The food was descent and they had fresh fish, veggies and fruits, the beef stew was also good. The only annoying thing was that they did not have soda water, ran out of tonic water and vodka.

Starfish Cayo Guillermo: You should go there if tropic sun, sea and some comfort is your goal.

I was at Sercotel June 12-19 of 2018. 1. Road… I traveled with SUNWING and had no serious problems. On the way back I was kicked off your room at 12 pm, while having an actual taking off at 12 am. I advise to plan this time extra carefully. Shatter bus takes about an hour. 2. Weather… was nearly perfect, 32C at midday and 22C at sunrise. Some wind and some rain were presented, just a bit, just for contrast. 3. Beach… is really close from every room. Smooth and bold sandy strip is ar [... read more]ound 100 meters wide. Water is very clean and clear, surf is mild. One real drawback is shallowness. I had to walk 100 meters or so in the water just to start swimming, it less than 1 meter. But this is perfect for small kids. 4. Room… I changed rooms once. Air-conditioner (AC) didn’t work at my first room, and it had no remote neither other possibility to control AC in my second room. Shortly speaking, there was no TV in my room. Other people had problems too. I advise to check carefully everything in your room BEFORE you start unpacking. I had a free safety box. 5. Room again… There are 2-storey small cottages. Most of the rooms have balconies or patios. Rooms are concrete boxes and need AC severely. I had actual hot water all the time. Bugs weren’t a real problem. The bed was pretty good. 6. Food…It was 4 stars food by Cuban standard. It is a way better than I actually need, by mine standard: freshly cooked fresh beef, pork, chicken and 2-3 kind of fish, some fruits and vegetables, rice, potato, pasta, bread, some dairy. They also have a lot of mixtures of who knows of what. I never care. No a-la carte. 7. Evening show…As per my view it was pretty good, but I am not big lover. 7. Bars…. Lobby bar was open non-stop and had coffee, beer and local booze. Bar at the pool worked in the daytime only. Despite of many critics in this forum, snack bars was working a way above average. You can actually eat there from12pm to 5pm. It is rare thing from my Cuban experience. 8. Pool….Has several bodies, including one for small kids. It looks clean and well maintained. All the chaise lounges are new and clean (including beach’s ones). As usual, almost no shadow around the pool. 9. Conclusion…it is 4 stars Cuban resort, it needs renovation here and there, but not that bad, not that bad at all. You should go there if tropic sun, sea and some comfort is your goal. But it is definitely not a vanity fair. 10. Tripcentral gave me a very good price.

Hotel Plaza: Good Location

This hotel is right at the city center but my room did not have a balcony for me to have a good view outside. I asked for another room facing the street but the window was not visible enough to see the street .I asked to be given back the first room which they did. Breakfast at the hotel is the best I have had in any Cuban hotel. Some of the staff are very friendly, especially at the restaurant. On my first day one of reception staff was very friendly to me by allowing me to use her phone to mak [... read more]e calls.I was able to change some Canadian dollars at the front desk on the first day and second day. I went to them the third time and they told me they don't change Canadian dollars.I was so shocked. I used ATM near-by but got the notes in 50's. The bank was closed, so I came back to the front desk to change for smaller notes. they told me they don't have, I went to the bar, they gave me the same answer. I decided to go to hotel Caribbean where I stayed last year. They remembered me and granted my wish. The bathroom faucet used to leak.I reported to the room maid. It was fixed but it still leaked any time I used it. Taxis parked near the hotel overcharge, so I used to walk away from the hotel for a cheaper taxi.The hotel is well located..

Roc Barlovento: Fabulous vacation

We had a wonderful stay at ROC Barlovento. The entire resort is clean and well maintained, the staff are extremely kind and hard working, the beach is gorgeous. The location is great, walking distance to markets and short taxi ride to downtown clubs. The food is decent, standard for Cuba, but the bbq was extremely good. A small and quiet resort with mostly older guests. Not really suitable for party people, but perfect for a relaxing vacation.

Hotel Villa Cuba: Ok

Staff was super friendly food was bad but rooms were clean entertainment was not very good the pool was cleaned beach was nice had good coffee pretty close to town so that was nice had elevators but were spotty at best not at all a good place for people with handicapped as there were tons of stairs wherever you went you had to climb stairs not a lot of food choices breads were the best on the menu front desk not friendly at all unles you spoke Spanish always had peso on hand I’m use to better  [... read more]resorts but for a mother daughter cheap vacation it was ok if you go without expectations it will be fine also bring food with you three out of five of us got bad bellies

Starfish Cayo Guillermo: My first trip to Cuba

Overall, the trip was good. It was a wonderful experience. However, I was disappointed in my room. My room was filled with ants. As there was a big space under my bedroom door leading to the outside, I had crabs, lizards and frogs in my room. When we had tropical rains, water came in through the bottom of the door and in through the walls. It was very unsettling. On my return to Canada, one of the stewards on the plane was very rude to my family and I. His name was Joe. Other than that, things  [... read more]were fine.

Starfish Cayo Largo: Peace and quiet

We love this resort since it is peaceful and quiet. This is what we need. The only negative aspect is that even though the hotel has been sold in the last year or so, there doesn't seem to be any renovation going on. The hotel is dated and in need of a fresh coat of paint all over. I wish there will be renovations done do this resort in order to continue attracting people and be safe. Pool also needs major repairs.

Roc Barlovento: Average for Cuba

We had to live out of our suitcases as there were only two small drawers , 6 hangers in a smallish closet and two open shelves . The beds were comfortable but not the pillows . The food was average and not much change from day to day . All the staff were very friendly and helpful !

Club Karey: Amazing Trip!!

I have been to Club Karey twice now and I absolutely love it. The staff truly goes above and beyond to make everyone feel like family. The only downfall with the hotel for many is there is no wifi, but id prefer to not have wifi and simply enjoy my vacation.

Hotel Villa Cuba: Things are looking up!

This hotel is trying to do it's best to keep up with the other resorts .. This is a beautiful place to go but if you are looking for a 4 + this is not the place for you ... We go there so often because we know what to expect and we rather like it there ... This hotel is really cleaning up as best they can .. It is getting there .. The staff is always amazing and will do the best they can to make you happy .. The food is changing for the better but the dishes and glassware could use extra cle [... read more]aning ... I would like to see new dishwashers come to this resort and not have the waiters wash our silverware where they stand when cleaning off our plates ... The gardens are coming back after the hurricane in Nov. The gardener's are always hard at work rain or shine you will always see them out .. Hard working people in Cuba and the friendliness you will ever meet .. Like I said, if you are looking for a 4+ this is not your resort .. but if you are looking for a quiet and friendly 3* then you found it!

Roc Barlovento: ROC Barlavento

great beach and pools...new pool beautiful wonderful staff...upgraded rooms not so upgraded....pillow cases were dirty and stained..bathtub had no plug...shower broken...outside room too much construction...maids very loud from 9am throughout the day...towel carts sounded like trains all day...so no chance of napping...bars were all good..but pool bar should be open much earlier than 4pm....Lobby has too many smokers...non smoking area which is separate is not smoke free as smoke travels within [... read more] an enclosed structure...smoking needs to be contained to outside areas only... Food was ok.... we paid for ROC plus and it seems to be in name only...2 bottles of water for two weeks..maybe we missed the perks?? although repetitive, the entertainment was excellent...especially enjoyed the water show..Lobby entertainment verygood...commnication by staff is not so good trying to figure out when snackbars are open...if you miss breakfast you cant eat til 12:30....since the beach and pools were so nice it makes up for the other short comings at this resort...however not sure we would return as the smoking situation is a deal breaker

Hotel Villa Cuba: Great place to party

It was a full send kinda resort, brought the group of friends and a whole week worth of booze, and cool bartenders like Santiago. Note food, was edible, but they ran out of hot dogs our week. The food could have been better, but we went for the private villas, and booze.

Hotel Villa Cuba: Great resort

First time to Cuba and loved it, service was good and the pools and villas and over all views were better, some of the furniture in the villas were falling apart like dressers but no big deal your not going there to hang out in the room. Most of the staff was great but some of them looked a little salty if you didn’t tip every time even if you just tipped generously an hour before. Half to say though almost all of them were great in English, no language barriers were an issue. It was a great e [... read more]xperience met some amazing people and the staff was very accommodating to our group ordering lots of drinks and brought them over to our table tray after tray.

Club Kawama: Kawama enjoyed times eight!

Kawama has become a home away from home for me! The staff are fantastic, the food has lots of variety so it is never boring. The restaurants within the hotel are varied, from pizza to steak, and then there is the lobster!! Pork, chicken and the omelettes for breakfast! I enjoy Kawama each time I go, also the entertainment in the evening! Wonderful variety again. The bubble parties in the pool, there is always something to do. My love to the employees who make my visits so rewarding! Thank you ea [... read more]ch and every one!

Hotel Villa Cuba: Small Comfortable Quiet Resort

This hotel is old but is slowly getting some upgrades...we have been here 21 times and it has been improving over the past 3 years since being purchased by the Be Live Hotels. The people are amazing, the beach is incredible, the accommodations are adequate and very clean. We did have problems with our villa not having any water at all 2 days but only for a few hours at a time....always at the end of the days when people were requiring showers and getting ready to go out for supper. It is at b [... read more]est a 3 star hotel but we love the proximity to the town

Club Kawama: Awesome Resort !!

My first time at this hotel in Varadero !! What's not to love about Kawama from the scenery to all the lovely people working at the resort !! I will definitely be returning in November! Can't wait to see everyone again. Much love to all !

Roc Barlovento: Great Time.

We spent April 17th till May 1st, 2018. This is a cosy little hotel, 297 rooms. Adults only, Great staff, fast check in, Good food. Good entertainment , Great location in the heart of varadero. Very clean. Beautiful beach.Great pools. Special thanks to Mario entertainment. Noilia our maid. Yailia and Pedero waiters. This is a great hotel. Thank you to Manuela Romeiro at Tripcentral .ca for making the booking so easy.